Business Analyst/Courseware Developer/Trainer Resume Keller, TX - Hire IT People

OBJECTIVE:

Functional Business Analyst focused on identifying and resolving high - level computer operations and data challenges by orchestrating strategic and cost-effective solutions with key stakeholders.

SUMMARY:

Systems Analysis
Project Leadership
Customer Relationship Management
Siebel
Life Cycle
Workflow
Requirements Definition
User Acceptance Testing
Training

PROFESSIONAL EXPERIENCE:

Confidential, Keller, TX

Business Analyst/Courseware Developer/Trainer

Responsibilities:

Completed a 3-month contract to write test scripts, develop courseware, and deliver training.
Acted as BA and interviewed the mail-processing business team, analyzed current mail-processing business processes, Siebel enhancement requests, and worked closely with the development team to determine recommended solutions.
Conducted unit testing in Siebel and completed test scripts for the mail processing group’s business processes.
Designed and developed Siebel Basics training for End-User training. Developed a master template training document from which specific job role training will be taught.

Confidential, Plano, TX

Business Analyst

Responsibilities:

Analyst for Integration project. Interviewed clients, learned necessary systems and business processes, managed business requirements, and developed IT Systems Requirements Document.

Confidential, Plano, TX

Senior Business Analyst and Project Manager

Responsibilities:

Liaison between the customer and the IT Professional Services development team.
Analyzed enhancement requests, developed use cases, and recommended solutions.
Effectively resolved customer timeline and budget concerns, resulting in 95% customer satisfaction.
Led development of multiple title software enhancement efforts.
Managed business requirements, documentation, and project deliverables including detailed application designs and data models.
Designed and deployed MS Project and Project Web Server 2003 for time management and billable work (invoicing) for the Core Development Group and the Professional Services Group.
Project Manager for custom software interfacing with core title system.
Gathered requirements, reviewed system design, managed budget, developed software requirements document, and adhered to timeline.

Confidential, Houston, TX

Business Analyst

Responsibilities:

Created functional and technical specifications and customized training deliverables of Confidential ’ product modules including List Import, Workflow, and Remote Users.
Led Joint Application Development sessions and initiated a collaborative effort with customers to define workflow change requests for the Confidential configuration of Siebel software.

Confidential, Dallas, TX

Senior Technical Instructor

Responsibilities:

Delivered variety of technical courses relating to software installation and implementation at international education centers and customer facilities
Courses targeted to system administrators, business analysts, project leaders, database administrators, managers, and executive management.

Core Consultant Course
Creating Siebel Reports
Enterprise Application Integration
Siebel Essentials
Migration Training Workshop
Requirements Mapping
Management Overview
System Administration Workshop (Siebel 7)

Confidential, Cleveland, OH

Senior Consultant

Responsibilities:

Assessed human performance issues, conducted needs assessments, and designed and created courseware using multiple media
Delivered Instructional Design/Developer services creating Web-based performance support for global tax repository system meeting all deadlines ahead of schedule.
Researched and developed in-house Web-based Health Sciences course, without subject matter experts, developing storyboards and composing the related text.

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Business Analyst/courseware Developer/trainer Resume

Keller, TX

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