SUMMARY:

• Over 3+ years of professional experience as a Business System Analyst / Business Analyst with excellent understanding, analyzing, documenting Business Requirements, Functional specifications, Business process flow and Business process mapping.
• Acted as a liaison between the business and developing teams in Finance and mortgage banking domains. Well experienced understanding the project scope, gathering requirements, creating designs, testing, training, deployment and maintenance of multiple projects as a Business System Analyst/Business Analyst.
• Experience in gathering client requirements, preparing Business Requirements and Functional Requirements documentation (BRD & FRD), test cases, use cases, and process flow charts.
• Experience in SDLC - Waterfall, Agile - Scrum approaches to project management.
• Experience in understanding all types of mortgages, related documentation, loan process flow, lending agencies.
• Expertise in conducting JAD sessions involving stakeholders, SME’s, project managers, business sponsors and business users as well as conducting one on one interviews, survey/questionnaires, brainstorming sessions, document analysis for elicitation.
• Well experienced in creating Activity Diagrams, Use Case Diagrams, Business Process Models, Work Flow and Data Flow Diagrams, project plan, root cause analysis documentation.
• Proficient in creating and presenting the demo and mockups to the client using Visio.
• Use of SQL to conduct query-level analysis of search results to derive insights.
• Proficient in Microsoft Excel capabilities and modeling - Count, Sum, Graphs, Charts, Pivot tables, V/H lookups.
• Worked in Agile model and participated in preparing User stories, product backlog and sprint planning meetings, daily scrum calls.
• User Acceptance Testing (UAT) and Manual testing (Functionality Testing) of UI and Web Applications. Extensively worked in creating Test Procedures, Test plans, Test cases and reviewing them for quality assurance.
• Experience in Quality Assurance testing of application systems using Client/Service, Web environment
• Maintain close interaction with the project core teams to design and review the project and perform risk analysis.
• Well experienced in end user documentation and training on various projects.
• Strong and effective communicator with good analytical, interpersonal, good team player, leadership, mentoring and organizational skills.
• Excellent problem-solving skills, experience in working multiple projects, and quickly adapt to different work environments.
• Experience in using Agile and testing software tool like JIRA
• Hand on experience in using CRM tool like Salesforce Admin

PROFESSIONAL EXPERIENCE:

Confidential, Covina, CA

Business System Analyst

Responsibilities:

• Research and analyzing all aspects of existing business practices and procedures, gathering information, evaluating output requirements and formats.
• Evaluating information harvested through interviews, workshops, task analysis and business process description.
• Designing the system flow by analyzing requirements, constructing workflow charts and diagrams, studying system capabilities, and writing specifications.
• Translating the business requirements to system/functional requirements, and then these are passed to Application developers.
• Designing Use Cases, Use Case Diagrams, to present a better view of the system to the technical team for them identify key processes.
• Interacting with technical architects to identify and analyze the procedures, decision flows, and evaluated existing procedures.
• Coordinating with developers, to resolve questions, discrepancies in Business Requirement Document (BRD) to ensure a thorough BRD is prepared.
• Providing references for users by writing and maintaining user documentation, providing support and training users.
• Facilitating brainstorming sessions for communication and managing expectations with SME’s and to understand thoroughly the business process and UI requirements, which need to be designed in the application.
• Preparing screen mock-ups, user-interface web designs using MS Visio.
• Preparing Activity Diagrams, Data Flow Diagrams, Business Process and Data Process models using MS Visio.
• Work closely with developers and testers to ensure requirements and functional designs are translated accurately into working technical designs and test plans/scripts serving customer needs.
• Reviewed the business requirements document with the business and development team to understand the architecture and functionality of the application.
• Created detailed test scripts/cases and guide users through UAT testing.
• Documenting of all UAT defects and helped developers to re-create defects by executing the related case scenarios to identify root causes.
• Interacting with offshore development team to ensure the requirements, test cases are fulfilled
• Translated requirements into meaningful stories that the scrum team(s) can deliver against
• Assisted in identifying and evaluating system solutions and procedures which meet user requirements
• Supported the Agile development team’s process, wrote detailed project reference documentation and analyze data and provide thoughtful organization and prioritize business issues
• Acted as a liaison between the business, operations, and the technical areas throughout the project cycle to track progress, identify changes to ensure changes are communicated to both the business and technical team on time.
• Worked with internal business groups to acquire a deep understanding of their processes and operations
• Planned, prioritized, and delivered system enhancements, support and upgrade implemented systems
• Assessed potential impacts and changes to our core UIs, middleware services and frameworks
• Worked with a team of developers who execute quick turn and long lead analytics projects that provide insights into customer and business trends
• Defined and analyzed client organization’s strategy, direction, and structure

Environment: Agile, MS Visio, HTML, SQL, SharePoint, Proficient in MS office (Access Excel, PowerPoint, Project, Word, Outlook), Agile Scrum Methodology, Rally’ JIRA, Salesforce

Confidential, Woburn, MA

Business Analyst Intern

• Administer HRMS including, but not limited to, researching and resolving HRMS problems, unexpected results or process flaws; perform scheduled activities; recommend solutions or alternate methods to meet requirements
• Serve as a key liaison with HRIS partners and vendors, including Finance, Sales Ops, and other internal key partners
• Configure HR systems to meet the needs of users while maintaining the integrity of system and process (HRMS, ATS, LMS, Benefit, PRS, Merit/Bonus)
• Provides forward-thinking HR analytics including trends and projections to HR management
• Develop/enhance HR process flows, system specifications and user guides
• Project manage HR initiatives include assembling project plans and teamwork assignments, identifying resources needs, performing quality review; and escalating functional, quality, timeline issues appropriately
• Monitor HRMS interfaces (inbound and outbound) to ensure data is transferring as intended and resolve or report errors to HRIS support team
• Developed a quick and thorough understanding of MS SharePoint 2010. Performed quality assurance testing on developed SharePoint sites and web parts
• Developed and maintained a monthly Scorecard of HR KPI used by the officers to make business decisions
• Responsible for Monthly HC and Turnover reporting
• Managed merging data from various systems to make it comprehensible in one report
• Create, maintain, generate and analyze ad-hoc or recurring reports for HR and payroll purposes

Confidential, Erie, PA

Technical Support Analyst

• Managed, developed and supported business applications to meet the organizational needs
• Contributed and delivered high quality technical support to the customers through analysis of technical problems
• Resolved student’s issues and concerns with strong technical, verbal and negotiation skills
• Managed IT setup and service requests for new PCs and Peripherals
• Assisted in developing utilization reports that were presented to management at monthly meetings.
• Communicated with external customers to provide meaningful analysis of issues, provide articulated and meaningful insights to on-going problems
• Suggested and communicated process-improvement methodologies to ensure quality service is delivered in a timely manner.
• Recorded own work, as well as maintained, updated, and created end-user support documentation.

Confidential

Online Business Analyst

• Proactively plan, develop, and execute strategies, tactics, and activities for conveying positive marketing messaging to target markets through deep dive research and analysis of collected data. Understand project plans and can clearly articulate roles, project goals and guidelines.
• Acting subject matter expert on all business and IT processes within division and mentor junior Business Analysts.
• Manage, develop and support business applications to meet the organizational needs.
• Data mined using different types of owner driven / social media website to getting the contact details of the business and its owner by using large excel files
• Proposed SharePoint-based solutions to improve existing business challenges
• Worked on Software development life cycle (SDLC) methodology like Agile & waterfall Methodology
• Coordinated with other product domain for projects with multiple stake holders
• Acts as the primary interface between information technology and business functions to identify business needs and recommend solutions. Used Gap Analysis to identify and ensure correct flow of processes
• Designed and recommended solutions when conflicts arise between customers requested changes
• Assisted in developing utilization reports that were presented to management at monthly meetings using Tableau software.
• Obtained customer sign-off on completed deliverables and formal customer acceptance of project completion.

Confidential

Customer Relation Analyst

• Involved in Agile development process based on iterative development.
• Met with client groups to determine user requirements and goals.
• Utilized Software Development Life Cycle (SDLC) to configure and develop process, standards procedures.
• Gathered and documented business requirements (BRD), associated change requests with requirements and connected requirements with Use cases
• Created spreadsheets that were used to compare time of each call with the amount of calls taken by associates.
• Document customer's business processes and requirements.
• Analyze business processes and introduce and implement process improvements for increased efficiency.
• Delivered prepared sales talks, based on training about products and services
• Coordinated client meetings and handled documentation tasks
• Prepared and delivered reports, proposals, and presentations to clients
• Analyzed conflicting demands from customers and using diplomatic judgment in rejecting them
• Solved escalated problems and maintaining customer relationships
• Create and maintain project plans and timelines while managing the prioritization process with business units and IT departments
• Acted as a liaison between IT and the user community and identified the business needs of the users and stakeholders to help determine the technical solution.