SUMMARY:

• A Seasoned Business Analyst with Excellent Communication skills, including written and Oral Presentation with a Strong Stakeholder engagement abilities across different industries like Retail, Banking, Ecommerce, Biopharmaceuticals, Financial Services & Telecom - Digital.
• Quality Driven IT Consultant with 10 + years of experience in different phases of SDLC, Various IT processes using Waterfall, Agile & hybrid methodologies.
• Proven abilities in reviewing ‘AS IS’ process and design target state ‘TO BE ‘processes by doing in-depth Gap Analysis.
• Well-versed in Agile ceremonies like Sprint Planning, Stand-up, Iteration review & Retrospective.
• Excellent UML and BPMN skills and efficient in using various tools such Microsoft Visio, PowerPoint and Excel-Dev for Visual representations.
• Efficient in writing Business requirements document, User stories, Use case Specifications, Functional requirements, customer requirement Documents and Workflows.
• Developed Functional test case documents before UAT and deployment
• Business Consulting & Managerial experience in both IT and non-IT environment ranging from startup to America’s top 10 Fortune Companies.
• Demonstrated ability to remain flexible, unfazed and on-track in an environment of tight deadlines and high expectations.

TECHNOLOGIES & KEYWORDS:

Methodologies: Agile (SCRUM & Kanban), Waterfall, hybrid.

Office Communication: IBM Lotus Notes, Outlook, Slack, Skype.

Data Analytics: Exposure to Tibco Spotfire, Tableau, SAP Business Objects.

Agile Management Tools: Atlassian Products (Jira & Confluence), TFS, Rally

Business Analyst skills: Business Requirements Document, Requirement Gathering, Reverse Engineering, Screen-mockup, CAD (Conceptual Architecture Documents), JAD, Systems Analysis, Spreadsheet, business workshops System Business Process Flow, Traceability Matrix, work breakdown structures, BABOK, FRD, HLD, White-Boarding, Flowcharts, Gap Analysis, Data mapping, Business Process Diagram, UML, MS Visio Designing Wireframes, Prototype Designing

Workflow Tools: MS Office Suite (Outlook, Word, Excel, PowerPoint)

Testing Skills & Tools: UAT, Test Plan, Test Script Review, Root Cause Analysis, Defect Analysis, HP Quality Center.

Retail: POS, POSLOG, TLOG, Ecommerce

Payments: Credit Card Encryption/Decryption, Tokenization Process

Programming: SQL, XML, XSD, Microsoft Visual Studio, Notepad ++, SoapUI, HTTP, REST

Database Management Systems: Oracle SQL Developer, Teradata, MS SQL Server, PostgreSQL

Keywords: Oracle, SQL, EBS, ETL, CRM, LMS, ERP, Data Warehousing, Relational database, Data mart, Epicor, Sales Audit, SharePoint Server, MAC, Windows

PROFESSIONAL EXPERIENCE:

Confidential

Business Analyst - Data and Analytics

Responsibilities:

• Analyzed and Documented master and data, data sets, definitions and business glossary.
• Worked closely with Various stakeholders from Teachers, to Data Stewards to elicit the requirements for Vendor management, School Assessment and Student Learning software to support the vision of delivering high quality public experience to NSW students.
• Worked as a liaison between Policy makers and IT departments to set up a Data Governance tool and framework to be truly data driven and attain value from the Department’s data.

Confidential

Business Analyst

Responsibilities:

• I worked with BI team as part of Oracle- Order to Cash Process to maintain, develop and generate different BO and Spotfire Reports and was responsible for eliciting reporting requirements for finance team while closely working with Oracle EBS.
• I was spearheading the requirement gathering session by facilitating business workshops which included key players from Finance Team, Oracle team, Data warehousing group, ETL Team, Project/Program Managers and Various Business Stakeholders and Global Reporting team.
• Used Oracle CRM tool to manage all critical client information—from contact details to activity history.
• Ensured compliance adhering to industry standards when documenting policies.
• Responsible for the coordination of the business team’s efforts in implementing a new Learning Management System (LMS), which was a third-party solution which was a need of a CRO industry.
• I did analysis on Accounts Payable and Accounts Receivables modules in Oracle and did source to target - data mapping for Datawarehouse and Data marts.
• I monitored ETL and Data Warehousing team for making sure end to end flow is intact.
• I also worked on documenting requirements for Merger and Acquisitions components of the company for smooth transitions of personnel and assets.
• I was responsible for doing Data Analysis on Clinical Research data used for finance for forecasting and budgeting.

Confidential

Business Analyst

Responsibilities:

• I worked as ETL B.A helping the transformation of Datawarehouse group and other downstream owners to process the new transactional (TLOG) data.
• I worked as a liaison between External Vendors like Toshiba, Front End & GUI Team on implementing NEW POS.
• I did Gap analysis ‘As-Is/To-Be’ between legacy and NEW POS thus facilitating the consumption of POSLOG data in xml format for downstream application like EDW, Epicor- Sales Audit, Return AUTH & JDA.
• I extensively worked with payment/ cards systems in implementing Tokenization process, credit card encryption/decryption while managing various stakeholder’s (business, technical and managerial) interests.
• This was a long-term engagement which also required working with Quality assurance team on end to end testing & actively working with cross functional team on a tight deadline in an agile environment.
• I also worked with ecommerce team on requirements related to search optimization, cart checkout and personalization options.
• Defined business acceptance criteria in association with SME’s and project teams, to go live activities as per industry standards.

Confidential

Systems Analyst

Responsibilities:

• I Elicited requirements on RESPA (Real Estate Settlement Procedures Act) projects. During my engagement with Line Managers, one of the important project I worked was designing HUD-1 reconciliation tool This tool was built to support the ability to enter HUD-1 fee data manually and, receive the data from the other system and compare them for exception tracking and reconciliation.
• Collaborated with product owner for requirement gathering, requirement analysis and translate and interpret business requirement into functional specification
• Conducted business risk analysis to identify the qualifying standards for mortgage applicants and developed effective risk mitigation strategies
• Conducted JAD sessions & Interacted with Legal & Compliance team to include regulatory aspects.
• I was involved in managing the requirements to convert its labor intensive and time taking loan lifecycle process into an automated and integrated system that would provide real time status of applications, risk management and monitoring capabilities. I analyzed the steps in the loan lifecycle and identified processes for up gradation and integration. A centralized repository for underwriting and monitoring was built and put in place.

Confidential

Business Systems Analyst/Project Coordinator

Responsibilities:

• Gathered requirements from mortgage consultants, brokers, stakeholders and the subject matter experts through Joint Requirement Planning Sessions to understand & meet business needs of enhanced system.
• Credit Risk: I worked on Credit Assessment tool where Customer Social Security Number was run against algorithm to determine credit worthiness. This tool mimicked Credit Risk assessment by third party like Equifax.
• Provided detailed support for project planning and feasibility analysis to make sure that artifacts are delivered within predefined time frames and economic constraints.
• Conducted Gap Analysis to determine deltas between existing system and proposed loan processing system that would facilitate enhancement.
• Conducted business risk analysis to identify the qualifying standards for mortgage applicants and developed effective risk mitigation strategies.
• Analyzed requirements to ensure that they are comprehensive, unambiguous and accurate.
• Developed activity diagrams to capture flow of information between web forms, credit check system, loan origination system and client application database.
• Used Requisite Pro to ensure requirements traceability Confidential various levels to identify and address disconnects between system implementation and loan processing needs.
• Developed System Glossary to promote unified understanding of the system by all stakeholders and developers.

Confidential

Quality Analyst/Project Coordinator

Responsibilities:

• Co-ordinated the testing efforts for Confidential & Confidential systems to support Consumer Customers Request types like LBS, SMS, MMS & WAP push in a fast-paced Agile Environment and in a test-driven development.
• Ensured parity between the functional groups through simple dialogue during scrum meetings.
• Active involvement in daily triage calls discussing blocking issues, defects and troubleshooting if and when required.
• Ensured that all sub-teams are meeting the requirements and timelines of both the Business and Technical project plans
• Provided progress and status reports contain the right information and are provided in a timely manner to the appropriate audience.

Confidential

Hotel/Motel Development Manager

Responsibilities:

• Served as freelanced manager and a property developer for certain rundown private establishments in Wisconsin & Virginia
• Responsible for marketing, hiring, budgeting & upkeep of the properties.
• Helped modernizing facilities and infrastructure.