SUMMARY:

• 6+ years of professional experience as a Business Analyst in Life and Home Insurance Industry.
• Extensive experience in analyzing and requirements gathering and writing system functional specifications including use cases.
• A highly skilled Senior Business Analyst of multi - disciplined business analysis expertise encompassing Life Insurance/Annuity business application development and maintenance:
• Expert in the Property, Casualty, Annuities, Life Insurance, Disability, and Supplemental Insurance policies include administration, sales, customization, claims, pensions and CMS.
• Experienced in requirements gathering and documentation, QA and UAT testing, software implementation, and mentoring of junior business analysts.
• Excellent in Developing and evaluating business process Models.
• Life Insurance and Annuity applications with emphasis on new business and policy administration systems (INGENIUM).
• Extensive experience using SCRUM and Agile methodologies.
• Expertise in the use of tools such as Caliber RM, Rational Rose, Requisite Pro, Starteam, Test Director
• Proven success as a business analyst through the years, providing a well-balanced understanding of business relationships, business requirements, and technical solutions.
• Strong experience in RUP Business Modeling process.
• Extensive knowledge of standard SDLC methodologies, including RUP, MSF, Prototype and Spiral.
• Solid Experience in developing Scope/Vision Documentation and Project Plan.
• Working knowledge of implementing software development projects using methodologies such as Waterfall, Rational Unified Process, Agile/Scrum.
• Expertise in UML (class diagrams, object diagrams, GAP Analysis, use case diagrams, state diagrams, sequence diagrams, activity diagrams, and collaboration diagrams) as a business analysis methodology for application functionality designs using IBM’s Rational Rose.
• Excellent knowledge of Enterprise Portfolio Management systems like Clarity, PlanView and MS Project Server.
• Excellent in Developing and evaluating business process Models.
• Strong experience in conducting User Acceptance Testing (UAT) and documentation of Test Cases. Expertise in designing and developing Test Plans and Test Scripts.
• Professional experience in business analysis, operations management and development, design, documentation and testing.
• Advised management on improvement strategies, Competitive & Profitability Analysis.
• Exposure to Client/Server, Web Application developmental tools and Software development and design.

TECHNICAL SKILLS:

Software/Hardware: OOAD (OOA/OOD), RUP, UML, SDLC, Waterfall, QA, WAP,CVS,TEAMMATE, MS Access, SQL Server, MySQL, PL/SQL, Oracle DBA,DB2. Agile, Ingenium 6.2, Windows 98/2000/XP, basic UNIX, HTML, basic DHTML, basic XML, MS Office Suite-Excel Macros, Project, Visio, Adobe Photoshop, Flash, Rational- Rational Rose, Rational XDE, DOORS, Cobol,RequisitePro, CaliberRM, Crystal Reports, various NIKU products, C, C++, Sharepoint, Docushare, BASIC, Intermediate level-Visual Basic

EMPLOYMENT HISTORY:

Confidential, IL

Sr. Business Analyst

Responsibilities:

• Involved in Troubleshooting, Debugging and Performance Tuning of code and supporting users by incorporating specific requests
• Performed Requirement Analysis and developed Use Cases, Activity Diagrams using Rational Rose
• Work closely with production underwriters to review commercial property insurance renewal and new business opportunities to ensure proper risk identification, analysis and assessment and the development and growth of a profitable portfolio of business.
• Performed custom data conversions and developed custom software for risk management applications including commercial insurance, life insurance, etc, tracking. Perform all data field mappings.
• Performed Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data.
• Involved in Guidewire Corporate on Guidewire Policy Center, Worked on Commercial Lines Property and Casualty Insurance.
• Assisted in entering and updating Issues (Epics, Stories, and Tasks) onto JIRA Agile application.
• Developed business requirements documenting workflow and process, for migration of worker's compensation claims to Guidewire platform.
• Involved in creating business processes and modeling diagrams using Rational Unified Process (RUP).
• Managed General Liability, Commercial Property, Commercial Package, Commercial Auto and Workers Compensation policy lines
• Worked on the commercial property and casualty domain and made specific changes to the same for the smooth flow of the process.
• Performed Integration testing with Guidewire Claims System and Guidewire Billing System.
• Developed User stories consisting of UI Mockups and Business Rules to capture the functional requirements of the Guidewire Billing Center
• Documented requirements associated change requests with requirements and connected requirements with Use cases.
• Incorporated Rational Unified Process (RUP) to create Requirement Document Specifications using Visible Analyst.
• Identified/documented data sources and transformation rules required populating and maintaining data warehouse content.
• Worked on Commercial lines Property and Casualty Insurance including both policy and claim processing and reinsurance.
• Maintained benchmark controls to policies, company standards and contracts, performed vendor sourcing, pricing and contract negotiation, performed procurement, ensured compliance with service/joint interest contracts.
• Used Requisite Pro for the Requirement Documents Preparation and Prepared Business Process Models that includes modeling of all the activities of the business from the conceptual to procedural level
• Responsible for creating test scenarios, scripting test cases using testing tool and defect management for Policy Management Systems, Payables/Receivables and Claims processing.
• Extensive knowledge in Guidewire Insurance Suite for Personal Lines and Commercial Lines, Workers Compensation, General Liability and Commercial Package
• Tested the data converted from legacy (IMS/CASE) application to Guidewire Policy Center and Guidewire Billing Center, validating the conversion, documenting and resolving data conversion issues.
• Hands on experience with Guidewire Policy Center and claim Center (Workers Comp Claims, General Claims) configuration and implementation.
• Involved with all the phases of Software Development Life Cycle (SDLC) methodologies throughout the project life cycle.
• Served as conduit for managing system requirements between the business and the software development team.

Environment: RUP, UML, Windows NT, Java Script, Rational Suite (Rational Test Manager, Rational Robot, Rational Clear Quest) MS Project, MS Visio, Visual Basic, Win Runner, Test Director, Windows XP, J2EE

Confidential, Newark, NJ

Business Analyst

Responsibilities:

• Responsibility included modifications to a customer’s mainframe Vantage system to support new product features or regulatory requirements and, in some cases, involved a system upgrade
• Developed data conversion programs for, claims, and benefit accumulator data - converted thirteen corporate acquisitions. Developed data field mappings. Provided programming and support for claims processing functions and auto-adjudication.
• Working as Business Analyst on implementation of Guidewire claim Center for Auto, Property, General Liability and Workers Compensation lines of Business.
• Involved in generating Test cases for property and casualty Insurances for Different Levels of Business
• Experience in configuration on Guidewire claim Center including working on UI and Business, Data model.
• Manage and pioneer implementation of new output in correlation to new product and administration system functionality for new global price and annuity initiatives.
• Used SDLC (System Development Life Cycle) methodologies like the RUP and the waterfall.
• Coordinating with the development team to set up test environment for issue escalation and issue resolution process for SIT and UAT testing to enable smooth operation
• Also responsible for managing communication and expectations of system vendor, the former parent company IT and business departments, and Allied Worlds various business units (underwriting, claims, reinsurance, actuary, accounting, and IT).
• Technically competent in Workers Compensation Case Management including complex claims, disputes, Regulatory matters, common law and litigated claims.
• Experience in using jira to document epics, users stories, risks, issues, defects
• Domain knowledge of insurance industry with very challenging and demanding work environment. Broad experience in Property and Casualty Insurance including Auto, Home, and Marine Life insurance/Annuities.
• Experience in implementing the Guidewire Policy Center, Claim Center, Billing Center for Auto and Property Casualty Insurance.
• Involved in development & documentation of Software Requirements Specification (SRS) using Borland Caliber RM.
• Prepared Need Analysis Documents of the requirements gathered through JAD sessions.
• Performed Gap Analysis to check the compatibility of the existing system infrastructure with the new business requirements.
• Prepared Functional Design Specifications employing Use case scenarios, sequence diagrams, ERD’s, DFD’s and class diagrams.
• Worked on broad range of technologies, including business process tools such as Microsoft Project, Primavera, Promodel, MS Excel, MS Access, MS Visio, technical assessment tools, Micro Strategy Data Warehouse Data Modeling and Design

Environment: SQL Server 2000, Windows, HL7 v2.X,Crystal Reports, Caliber RM, QA, Oracle, Mantis Defect Tracking, UML, MS Office, MS Visio

Confidential, Westfield Ctr, OH

Business Analyst

Responsibilities:

• Worked with the account managers, managements, and report requestors to gather requirements, get report requests.
• Responsible for converting for Mutual Life Insurance, the Fixed and Variable Annuities PC administrative system to the mainframe Vantage.
• Managed the output requirement project for various Life insurance products.
• Responsibility included modifications to a customer’s mainframe Vantage system to support new product features or regulatory requirements and, in some cases, involved a system upgrade.
• Worked on Regulatory Reporting RRD Data Warehouse for compiling Workers Compensation statistical reports to external regulators and states.
• Developed data conversion programs for, claims, and benefit accumulator data - converted thirteen corporate acquisitions. Developed data field mappings. Provided programming and support for claims processing functions and auto-adjudication.
• Experience in Guidewire suite (Policy Center, Claim Center, Billing Center and Contact Center) integrations.
• Utilized corporation developed Agile SDLC methodology. Used Scrum Work Pro and Microsoft Office software to perform required job functions.
• Identified Use cases from the Functional requirements and wrote Use Case Specifications and created business process workflow diagrams (Activity diagrams, Sequence diagrams, Collaboration diagrams).
• This primary goal of the project is to support variety of property and casualty insurance and Life Annuities insurance reporting and analytical requirements of American Family Insurance - WI by establishing Enterprise Data Warehouse EDW Business Intelligence layer.
• Manage and pioneer implementation of new output in correlation to new product and administration system functionality for new global price and annuity initiatives.
• Advanced knowledge of case law and state Workers Compensation laws, subrogation, reserve setting and litigation management.
• Used SDLC (System Development Life Cycle) methodologies like the RUP and the waterfall.
• Used Agile Software Development process viz. Scrum, as this was a time bound project.
• Coordinating with the development team to set up test environment for issue escalation and issue resolution process for SIT and UAT testing to enable smooth operation.
• Experience working with an Application Lifecycle Management (ALM) tool. (Rally, JIRA, VersionOne, etc.) Preferred.
• Conducted Functional Walkthroughs, User Acceptance Testing (UAT), and supervised the development of User Manuals for customers.
• Also responsible for managing communication and expectations of system vendor, the former parent company IT and business departments, and Allied Worlds various business units (underwriting, claims, reinsurance, actuary, accounting, and IT).
• Aided the Product Owner for developing project plan as well as managing the project scope for the billing and policy center tool of the business insurance policies segment of property and casualty insurance
• Train other employees in English and Spanish in the use of Microsoft Office, Ingenium System, Producer
• Experience with the ACORD standard Life, Annuity & Health data model and data collection requirements, form models and archival stipulations.
• System, and Producer Direct web program
• Involved in development & documentation of Software Requirements Specification (SRS) using Borland Caliber RM.
• Prepared Need Analysis Documents of the requirements gathered through JAD sessions.
• Performed Gap Analysis to check the compatibility of the existing system infrastructure with the new business requirements.
• Establish documentation for Agile methodology for implementation with a very water-fall-centric development team.
• Prepared Functional Design Specifications employing Use case scenarios, sequence diagrams, ERD’s, DFD’s and class diagrams.
• Worked on broad range of technologies, including business process tools such as Microsoft Project, Primavera, Promodel, MS Excel, MS Access, MS Visio, technical assessment tools, Micro Strategy Data Warehouse Data Modeling and Design.
• Hands-on experience investigating, managing and / or resolving workers compensation claims
• Interaction with underwriters to understand multiple data points. Prepared data flow diagrams using MS Visio for better clarity and to ensure documented process
• Wrote Business Cases for the Stakeholders to understand the functioning of the new Underwriting System.
• Performed Business Process Mapping and performed AS-IS and TO BE analysis
• Modified System flow diagrams using SDLC.
• Helped with Data Mapping between the data mart and the Source Systems.

Environment: SQL Server 2000, Windows, HL7 v2.X,Crystal Reports, Caliber RM, QA, Oracle, Mantis Defect Tracking, UML, MS Office, MS Visio

Confidential, Louisville, KY

Business Systems Analyst

Responsibilities:

• Worked closely with Tech Leads to create test plans, test scripts, traceability matrices and track defects.
• Conducted user workshops, meetings and worked with the business to gather and analyze functional requirements.
• Developed extensive Rate Validation Worksheets in MS Excel, which were used for calculating insurance premiums based on certain inputs. They were used to validate the results of the system.
• Used GuideWire to upgrade the current Claim system to track the claim of the policyholders and third party applications
• Wrote Use Cases and developed Business Rules document for the implementation of Workflows in Pega PRPC.
• Documented test scenarios for various modules and functions.
• Investigates Workers Compensation claims to determine the exposure to the business and negotiates/advises advanced claim settlements
• Documented the requirements for the proofing and authentication of the portal specific systems and coordinating with the authentication of Insurance products.
• Utilize tools such as ALM (Application Lifecycle Management), JIRA, Rally, VersionOne, etc.
• As a functional consultant, implemented Guidewire Policy Center through an Agile Scrum development model
• Business domain knowledge of Property and Casualty Insurance including risk, Policy Sales, Policy Administration System, Receivables and Payments, across different lines of business.
• Gathering all system requirements for Business Intelligence, Data Warehouse
• Experience with PegaRules Process Commander (PRPC 5.x) in the implementation of the system to streamline various operations like credit cards, account management, marketing campaigns, accounting etc.
• Performed Gap analysis for the modules in production, conducted feasibility study and performed impact analysis for proposed enhancements.
• Produces and analyzes Workers Compensation claim trending reporting, which will then be shared with management and used as consultative or expert advice on projects or to develop long term or short term business strategies. These reports are used to help determine department structures, along with staffing needs and requirements.
• Ability to work in Scaled Scrum environment (Scrum of Scrum) and with multi-project teams.
• Developed business process models in Visio for the proposed business processes.
• Expert in Defining Test plan and Test Strategy, especially for BPM/PEGA based Application.
• Actively involved in JAD sessions for project planning and tracking deliverables.
• Worked with the development team to ensure successful implementation of the project in a fast-paced agile environment.
• Implemented Pega Methodology and Pega Management Framework (PMF).
• Taking daily SCRUM and progress meetings with all the teams and update the MS- Projects.
• Conducted User Acceptance Testing, gathered and documented User Manuals and Business Rules.
• Designing and customizing data models for Data warehouse supporting data from multiple sources
• Extensive use of MS Office tools like MS Access, MS Word, MS Excel, MS PowerPoint MS Project for data migration in to the CI System Knowledge Data Base in MS Share Point.
• Presented discovery documents to the IT activities for acceptance into the integrated and point releases via Statement of Business Requirements documents using MS Word, MS Excel, Telelogic DOORS, and Visio tools.
• Design & Code ETL graphs that transform & transport data between upstream, Central Data warehouse &. Downstream systems.
• Working as a Guidewire Business Analyst for implementation of Guidewire Claim Center and Policy Center for Personal Lines Auto, Home and Umbrella/Liability Plus lines of Business.
• Prepared the Integration Requirements for the Integration points between Guidewire Claim Center and Client's legacy systems and other 3rd party service providers
• Monitored and assisted in designing and development of Use Cases, Activity Diagrams, and Sequence Diagrams using UML.
• Designed and implemented basic SQL queries for reports and data validation.

Environment: Waterfall, Agile (Scrum)framework, Microsoft Office Suite, Microsoft Visio, Windows NT/XP, Oracle, SQL, SQL Server, GuidWire, NET, Crystal reports, RUP, MS Project, Test Director.

Confidential, Hartford, CT

Business Analyst

Responsibilities:

• Gather requirements by conducting meetings and brainstorming sessions with end users and SME and document them using Requisite Pro - the documentation tool offered by Rational.
• Triage critical Workers Compensation claims and ensure the proper involvement by all claim professionals and Business Partners to achieve the best outcome for our employees/customers supported the Enterprise Research Analytical Platform (eRAP) for Corporate, Claims, Commercial Lines and Personal Lines Actuarial department.
• Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data within the Oracle database
• Perform Gap Analysis of the processes to identify and validate requirements.
• Developed program specifications for various insurance applications handling life, disability income, and annuity policies.
• Must have experience of working with TFS and JIRA.
• As a functional consultant, implemented Guidewire Policy Center through an Agile Scrum development model
• Identified/documented data sources and transformation rules required populating and maintaining data warehouse content.
• Created UAT plans with several test cases for each project to ensure that the system runs smoothly after the proposed enhancements or changes have been made.
• Involved in mentoring specific projects in application of the new SDLC based on the Agile Unified Process, especially from the project management, requirements and architecture perspectives.
• Facilitated Joint Application Development sessions and facilitated stakeholder meetings to identify business process and requirements; exhaustive management of project requirements using CaliberRM
• Designed a new look-up table for PL MVP Homeowner database from 73,000 weather data collecting towers tables for eight different weather categories.
• Explained Property & Casualty terms, Insurance Rules, Workers Compensation, Claim to the Dev team.
• Conducted meetings and understood the requirements of the sales and marketing team
• Organize requirements into high level Use Cases and low level Use Case Specifications and modeled them into UC, Activity and Sequence Diagrams using Rational Rose and MS Visio.
• Worked on the Guidewire Policy Center 8.0, Billing Center 7.0, Claims Center 8.x/7.x
• Recorded retention stored in Knowledge Link. Ad Hoc reporting, Admin for MS Project 2003, Excel dbase and pivot tables, Clarity and MS Project Server Admin duties.
• Apply UML notations and methodology in developing models that accurately represent the business process and workflows and clearly communicate them to the stakeholders.
• Used MS Sharepoint for the purpose of managing documents and for hosting websites which was used to access shared work spaces and documents.
• Conducted Gap Analysis of As-Is & To Be State for new Online Banking and Money Movement Platform.
• Facilitate JAD sessions involving the management, development and user teams for clarifying requirements and facilitating better communication.
• Coordinate and prioritized outstanding defects and enhancement/system requests based on business requirements, allowing sufficient time frame to ensure accuracy and consider deadlines
• Assure that all Artifacts are in compliance with corporate SDLC Policies and guidelines.
• Review the Test Plan developed by the testing team for testing the application.
• Assist the QA personnel in the creation of Test Cases using Rational Test Manager.

Environment: PL/SQL, SQL Server, XML, Agile, Windows 95/98/2000, ODBC, Caliber RM, Internet Explorer and Netscape, Web Logic, UNIX, Rational Req. pro, clear case, Rational Rose, Clear Quest, UML, Ms Visio, Ms Project