Business Systems Analyst Resume

SUMMARY:

A business - oriented problem solver with 4+ years in the Cards and Payments industry. My ability to simplify problems across both technical and business domains enables clearer communication and quicker resolution. I bring a strong work ethic, ability to perform under pressure, and attention to detail that delivers quantitative results and strengthens the teams I work with.

SKILL:

Experience with the full Microsoft suite (including Excel, Access, and Visio), Excel VBA, Rally, UNIX, JIRA, Confluence, Clarity, Agile (Scrum and Kanban), and data visualization.

EXPERIENCE:

Confidential

Business Systems Analyst

Responsibilities:

I documented end-to-end application flows to serve as a repository as well as an Ops tracking tool.
Garnered Director-level visibility while saving the client 15% in engagement costs and 3 weeks in time.

Deployment Specialist

Confidential

Responsibilities:

Drove results in a global Cisco telephony migration by minimizing downtime and directly engaging thousands of Travel Counselors in the travel domain.
Managed the database as part of an agile scrum team for the France, Canada, and US markets.
This helped ensure project timelines stayed on-schedule, leading to a successful implementation.

Production Support Specialist

Confidential

Responsibilities:

Established a reputation of dependability while troubleshooting file transfer failures across an enterprise level application handling over $2 billion per month.
Mentored 5 new team members to be proficient in the application layout, file flows, and emergency procedures. efforts and technical support positively reflected on the Confidential brand.

Technical Analyst

Confidential

Responsibilities:

Interacted with the credit card systems at Confidential .
Developed my managed services research skills, the ability to elicit requirements, and craft deliverables.
Built a learning environment for employees showcasing new software and industry specific information.

Confidential

Rating Analyst

Responsibilities:

Analyzed and enhanced client’s current lines of coverage against Confidential standards in order to build more comprehensive insurance plans and proposals.
Coordinated activities with other team members and management to ensure accurate, timely delivery of quotes to the broker.

Confidential

National Recruiter

Responsibilities:

Worked in 2nd largest IT Staffing and 4th fastest growing company within the US to find top talent in the Healthcare IT space.
Built a network of 25 IT professionals by interviewing applicants and partnering with the hiring managers to provide quality talent in a timely manner.

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