PROFESSIONAL SUMMARY:

• Over 10 years of experience as a Business/Systems Analyst in Health care/Retail Ecommerce Industry/Finance Domain with proficiency in Business Requirement gathering, Business Process flow, Business Process Reengineering Business Process Modelling, mining, Automatic and manual testing, etc. with a keen awareness of developers and end - users needs and able to deal with user groups at all levels efficiently.
• Interacted with client’s front and back office personnel to elicit business requirements and software usage by applying various techniques, such as Joint Application Development (JAD) sessions, Use Cases, SME and Stakeholder Interviews, Brainstorming Sessions, Questionnaires and Prototyping.
• Experience in claims analysis experience in managed care, health care or TPA setting, Government programs and Amisys modules.
• Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project cycle.
• Proficient in requirements collection, from clients and processing information to the project team.
• Excellent knowledge of standard industry methodologies like Software Development Life Cycle (SDLC), Iterative Software Development and Life Cycle Process as per Rational Unified Process (RUP).
• Taken Responsibility for business and systems analysis work on projects related to B2B e-Commerce integrations between host systems and external parties.
• Solid understanding of SDLC methodologies like Agile Scrum, Rapid Application Development (RAD)
• Extensive experience to analyse and document Business Requirements (BRD) and System Functional Specifications (SRS) including use cases.
• Strong skills in WebSphere Application Server and WebSphere administration and development.
• Expert in Use Cases, Sequence diagrams, Activity diagrams, Collaboration diagrams, Class diagrams development and UML modelling using modelling tools like Rational Rose and MS Visio.
• Performed reviews and audits on various processes.
• Experience in reviewing Test plans, Test cases and Test case execution using Test Director.
• Experience in conducting GAP analysis, User Acceptance Testing (UAT), Cost benefit analysis and ROI analysis.

TECHNICAL SKILLS:

MS SQL Server, MS Access, Erwin, SQL*Loader, SQL, Clarity, Snagit, Rational Rose, Rational Requisite Pro, Rational Clear Quest, MS- Visio, PVCS Tracker, HP Quality Center, Mercury Test Director, MS Project, MS Office, MS Excel, MS Outlook, MS Share Point, MS-DOS, Windows Vista, Adobe Suite.

PROFESSIONAL EXPERIENCE:

Confidential - Shoreview, MN

Business Analyst - Technology Operations

Responsibilities:

• Collaboratively facilitated discussions with both business and technology partners to articulate requirements at a level that both can understand. Including ability to identify and direct focus on functionality/problem to be scoped.
• Documented both functional and non-functional requirements in a clear and concise manner in order to bring clarity to project scope, using a variety of techniques which could include process flows and/or additional supporting detail.
• Good knowledge in business complexities, problems or opportunities & applies proficient knowledge, skills, & experiences to successfully manage requirements / user stories throughout the project from conception through post implementation.
• Managed multiple priorities and researching conflicting and/or inaccurate data
• Provided work plan tasks/dates and status reports
• Proactively identified/reviewed issues/risks and dependencies
• Gather/review documents and validated information from the Business SME used to produce project deliverables
• Courageous to explore new or improved capabilities. Accepts feedback from supervisors and peers and learns from failures. Expresses thoughts and opinions in a productive manner about improvements at the department level. Instils confidence in junior members of the team.
• Interacted with peers, teams, business partners, & management to understand & document business & IT decisions & needs. Utilizes proper latitude & autonomy.
• Helped with Onboarding Process for the New Hire to the Team when required with laptop/ Software/Photo Badge/ - Raising Tickets on Deluxe ServiceNow to get it accomplished.

Confidential - Minneapolis, MN

Business Systems Analyst - Technology Operations

Responsibilities:

• Provided work plan tasks/dates and status reports
• Proactively identified/reviewed issues/risks and dependencies
• Gather/review documents and validated information from the Business SME used to produce project deliverables
• Engaged at all levels with business owners, stakeholders, subject matter experts, super users on all matters related to project. This includes project plan, risk analysis, issues, scope, assumptions, gap analysis, gathering of business requirements, development of test plan, test specifications, crawl test and test cases/scripts
• Tested documents using HP ALM and generated test documents for the project. This was saved on SharePoint for the team to access
• Created feedback documentation from business users during transition and upgrade
• Documented daily and weekly reporting on productivity velocity
• Completed all tasks by ETA for the program and projects
• Managed blocking activity and escalated as needed during the storage migration.
• Integrated tools with ServiceNow applications utilizing the mid server and email technologies
• Worked with SharePoint user base to understand business needs and build solutions to address them
• Built and maintained sites, forms, lists and workflows to improve business processes
• Using Project Central, monitored the progress of the portfolio regarding project plans, budget and cost tracking, customized reports, resource management and timesheet tracking as well as capacity management
• Facilitated the project intake process and demand management process
• Participated in resource management discussion, including IT resources, business resources and vendor resources
• Developed process flow diagrams to visually represent processes

Confidential, Brentwood, TN

Sr. Business Systems Analyst

Responsibilities:

• Collaborated with on-shore and off-shore development team and business users to create and implement EPIC/User stories for desktop/mobile application features like Buy Online, Product Comparison and Product Bundle, Guest Check out and Persistence Shopping cart.
• Used IBM WebSphere for Mobile application in giving seamless shopping experience to guest in selecting products, shopping cart, check out, bill payments modes.
• Also involved in E-Commerce testing Product Search, Payment System, Online transaction processing and Inventory management .
• Prepared the BRD and worked closely with Technical Leads, Developers and Application Development Group during design, pilot and warranty for POS (Point of Sale), other application and services.
• Facilitated and led JAD sessions aimed at functional requirement walkthroughs for all the impacting projects and updated the documents based on recommendations (if any).
• Creation of User Stories, facilitating stand-up meetings, retrospective meetings and Sprint planning sessions
• Aligning the Ecommerce platform and system components with organization's operational objectives to implement and enhance online stores for Org Business Units.
• Experience with integrations between multiple systems via web services (REST or SOAP), queues, and batch approaches.
• Able to manage defects and stories in defect tracking systems like Bugzilla and Jira.
• Standardizing e-commerce modules to implement common functionalities across the platform. Implementing custom business rules for each Business Unit as per their market orientation.
• Wrote Test Cases in Mercury Quality centre that would test various Test scenarios.
• Understanding and comprehending HTTP protocol and response codes at a detailed level.
• Responsible for tracking bugs and replying to any clarifications needed by development, QA and business teams to get those bugs fixed via JIRA.
• Did Integration Testing, GUI testing, Smoke and Sanity Testing, and Acceptance testing in the new builds for Basic Functionality Checking.
• Prepared user manual and performed user acceptance testing;
• Played a key role in the planning and testing the system enhancements and conversions.

Confidential, CA

IT Business Analyst

Responsibilities:

• Gathered Business Requirements through JAD session, Interviews, meetings with the management team and walkthroughs to understand the needs of the proposed system.
• Created the Business Requirements Document (BRD), Functional Specifications document (FSD) and Use Case Specifications.
• Excellent understanding of Multi-Channel Fulfillment & Inventory Management, Order Management and Omni-channel retailing operations.
• Created User Stories for Web Service API's needed to address the new UX flow. Defined the data elements for the API's in the functional specs document.
• Analyse, configure, test, implement and maintain AMISYS modules to support changes in benefit policies and procedures ensuring timely maintenance and updates of configuration.
• Research and respond to Service Forms in a prompt and timely manner and build configuration in Amisys as needed.
• Keep Configuration Manager informed of issues and progress on projects.
• Participate on internal and external committees and user groups in collaboration with manager.
• Research methods to improve or implement necessary changes in a prompt and efficient manner.
• Recommend and assist in drafting new and updated procedures to maximize the use of AMISYS and improve efficiency.
• Worked with product owner in developing the Product Backlog, identifying and prioritizing the stories and categorizing them into appropriate iterations/sprints.
• Involved in implementing Omni channel point of sale (POS) and upgrading Order Management System (OMS) with third party vendor support.
• Experience in XML and JSON data.
• Able to manage defects and stories in defect tracking systems like Bugzilla and Jira.
• Worked closely with the QA Team and played a key role bringing in best practices of test driven development in an Agile environment.
• Experience with integrations between multiple systems via web services (REST or SOAP), queues, and batch approaches.
• Conducted User Acceptance Testing (UAT) to ensure all the business requirements have been fulfilled by the application.
• Attending Scrum meetings and filling Iteration Backlogs of every iteration in the Agile Methodology.
• Documented the mappings used in ETL processes.
• Designed and developed Use Cases, Work flows and Activity Diagrams using UML
• Facilitated UAT (User Acceptance Testing) with Business Users

Confidential, NJ

Health care IT Consultant

Responsibilities:

• Analysed Requirements and created Business Requirements Document (BRD), Functional Requirements document (FSD) and Use Case Specifications using Requisite Pro
• Utilized Software Development Life Cycle (SDLC) to configure and develop process, standards procedures.
• Introduced Digital Wallet that provided the Marketing and Operations Teams the ability to easily manage and optimize the creation, issuance, redemption and tracking of Omni-channel offers (coupons and savings certificates)
• Continuous communication with end users, stake holders, project managers, SME's, technical teams and quality analysts
• Vast experience conducting and documenting the As-Is/To-Be processes and Business Process Reengineering (BPR)
• Prepared system requirement specifications (SRS), system design document (SDS), traceability matrix (RTM), and testing strategy
• Assisted the Project Managers in the development of standard projects methodology and strategy; suggested and implemented AGILE SCRUM.
• Ensure accurate contract implementation and subsequent claims processing through provider setup, UAT testing, etc. on basic Change Requests (CRs) (i.e.RHCs/FQHCs/fee schedule updates).
• Analyse, configure, test, implement and maintain AMISYS modules to support changes in benefit policies and procedures ensuring timely maintenance and updates of configuration.
• Research and respond to Service Forms in a prompt and timely manner and build configuration in Amisys as needed.
• Keep Configuration Manager informed of issues and progress on projects.
• Participate on internal and external committees and user groups in collaboration with manager.
• Research methods to improve or implement necessary changes in a prompt and efficient manner.
• Recommend and assist in drafting new and updated procedures to maximize the use of AMISYS and improve efficiency.
• Experience with integrations between multiple systems via web services (REST or SOAP), queues, and batch approaches.
• Developed Use Cases, Activity Diagrams, Sequence Diagrams, using UML and Business Process Modelling
• Requirements analysis through SQL queries samples, prototypes, sourced data and reports.
• Involved in analysing requirements, creating wire frames and User Interface (UI) Diagram
• Gathered Business requirements for Integration points and mapped them with Functional requirements
• Created AS-IS and TO-BE business process flow diagrams, integrate process flow diagrams to show end-to-end business model and business process mapping including swim lanes
• Guided development teams to break down large and complex user story into simplified versions for execution
• Performed Data Analysis of existing data through SQL and MS Access
• Worked to create Data Mapping Documents and worked with business to write transformation rules through SQL
• Identified Test Harnesses, which assisted QA effort in reducing the redundancy of Automation Scripts and made them more reusable
• Experience in XML and JSON data.
• Worked with Product Managers, Analysts, and End-users to define & document Test Acceptance Criteria in Test Plan, Tests case within HP Quality Centre (QC)
• Experienced test-case scenarios and root-cause analysis, GAP analysis, developing test scripts using SQL, conducting System Integration testing (SIT), user acceptance testing (UAT), training, and implementing new processes and technology.

Confidential, NYC

Quality Analyst Consultant

Responsibilities:

• Analysed System Requirements Specifications and developed detailed test plans and test cases to cover all the requirements
• Developed test cases based on the requirement documents
• Performed both manual and Automation testing
• Performed sanity testing for every release of the software
• Scripts were written and did regression, stress and random testing using automation tool, Flex Auto.
• Regression testing on weekly builds
• Conducted Performance testing using Flex Auto
• Performed User Acceptance testing (UAT), module, application functionality and database testing
• Used Test Director for bug tracking, reporting and storing the client requirements and managing test plans
• Hands on testing and validation of actual results against expected results.