Support Officer Resume

SUMMARY:

Twenty+ years veteran of IT management seeks to bring a proven track record of success and profitability to a strong firm.
I bring a unique skill set to the executive management level, with creative and out - of-the-box thinking combined with solid goal-oriented planning.
Energetic, enthusiastic, and tireless management professional seeks position with company interested in stronger IT growth of entire team.
Team-leader with proven history of growth and expansion looking to turn a great group of people into an outstanding team that meets all goals.
Bringing a long history of management experience, attention to detail to a management position.
Specializing in strategic planning and long-term vision with an eye for up and coming trends and new avenues for growth and profit.
Seeking Executive Officer position with a growing company looking for seasoned leadership and a proven history of success in the global marketplace

TECHNICAL SKILLS:

Business Management certification course

Project Management certification course

Time Management certification course

Staff Management certification course

PROFESSIONAL EXPERIENCE:

Support Officer

Confidential

Manage large global IT Application/Desktop support teams
Responsible for trading application support team, such as Bloomberg, Factset
Responsible for desktop support team, to provide day to day support to traders
Responsible for all required latest technology (software/hardware) to Fixed Income traders
Responsible for all required communication tools, such as turrets, IP phones, and video conferencing
Responsible for team recruiting, maintain required support staff to ensure that we have adequate team member to meet the demand.
Responsible for client relationship and all communication with clients
Responsible to communicate and negotiate with vendors

Service manager

Confidential

Responsible for desktop support for top management team, traders and portfolio managers, for all day to day support related issues
Manage day to day desktop support tasks for 300+ clients
Manage client communication and required updates
Manage vendor communication and contract negotiations
Manage communication with internal development teams
Manage desktop hardware support team and maintain software/hardware inventory
Manage voice communication team and day to day support for clients
Manage all IT related projects, hardware and software
Manage 24/7 global remote support team