SUMMARY:

• Around 9+ years of Experience in the field of Information Technology working as a Business Analyst / System Analyst in different domains such as Sales and Marketing, Maintenance and Support, Financial, Insurance and Telecommunication.
• Extensive experience in Business Performance Management, Process Management, Business Process Reengineering, Statistical Analysis System and Enterprise Content Management.
• Expertise in identifying, developing and documenting Business and Functional Requirements Specifications (FRS), Software Requirement Specifications (SRS), organizing discussions, Software Development Life Cycle (SDLC) and requirement elicitation sessions.
• Adept with industry standard methodologies like Rational Unified Process (RUP),Object Oriented Analysis and Design (OOAD), agile development and Iterative method.
• Extensive experience in creating and executing Test plans and Test Scenarios.
• Worked with architects & developers using Teradata SQL Assistant executing SQL queries & stored procedures.
• Experience in Data Migration, Data Conversion, Data Extraction, Transformation and Loading (ETL) using SQL SERVER 2000 and PL\SQL Scripts.
• Extensive experience in interacting with business users to identify information needs and initiating process changes, gathering requirements and authoring Use Cases, Use Case diagrams, Sequence diagrams, Activity Diagrams based on UML methodology using tools like Rational Rose and MS Visio.
• Have full life cycle experience throughout data modeling, data migration strategy and software application architecture.
• Good understanding of SAS and other statistical software packages.
• Experience in conducting Joint Requirement Planning (JRP), Joint Application Development (JAD) and Rapid Application Development (RAD) sessions. Felicitated technical design sessions with DBAs, developers & QA Team. Experience in leading multidisciplinary teams along with hands on expertise in Process identification, Project Coordination, direct customer interaction and leadership responsibilities.
• Experience in creating and documenting both business and technical Metadata documents from Metadata Repositories.
• Extensive experience in creating UML diagrams and creating mockups and wireframes for web navigation screens.
• Experience in writing System test plans, defining test cases, developing and maintaining test scripts and documenting all phases of QA process with Hands - on experience in Manual and Automated testing using Win Runner, Load Runner and Test Director.
• Extensive experience in working with Mercury tools like Mercury ITG (IT governance center) and Mercury Quality Centre (Test Director). Also good understanding of Rational Suite including Requisite Pro, Rose, Clear Case, Clear Quest.
• Experience working in the SOA environment.
• Proficient using testing tools to design and develop test plans and test scripts for multi-platform Client Server and Web applications.
• Executed Test Cases manually and also using QTP, Selenium, logged the defects, and reported using JIRA, Test Rail and Quality Center.
• Diversified Experience in Smoke testing, Functional testing, Integration Testing, Black Box testing, GUI testing, System testing, Regression testing and User Acceptance testing.
• Good understanding of Data Warehouse, Tera Data and Data Mart Systems.
• Good understanding in SQL, T-SQL, PL/SQL, Mainframe and Web Development.
• Basic Knowledge in E-commerce.

SKILL:

Business Skills: Requirements Gathering, Gap Analysis and Impact analysis, Risk Analysis, Use Case Modeling & Analysis, Business Process Analysis, Research & Modeling, Data Modeling, Statistical Analysis System, Data Mapping, Reporting Analysis, Business Process Definition Requirements, Agile Methodology.

Operating Systems: Windows 95/2000/NT/XP, UNIX, Linux and MS-DOS

Web Technologies/ Applications/Languages: HTML,MS SharePoint, JavaScript, JSP, Web Services, Java, J2EE, XML, JDBC,CSS, C++, Liferay Portal, Quad, SQL, Angular JS

RDBMS: SQL, PL*SQL, MySQL, DBMS, MS Access, Relational data bases, Oracle

Application Servers: Apache Tomcat, BEA WebLogic server

Testing Tools: Test Director, Load runner, Win runner, QTP, Quality center, Lotus notes, Bugzilla, SVN, Maven, Robot framework

Scripting: XML, HTML, Java Scripting, PHP, Python

SAP: BW (Business Warehouse), SAP HR (Human Resources)

EXPERIENCE:

Confidential, GA

Delivery Manager

Responsibilities:

• Customer facing & consulting experience for User Acceptance Tests UAT .
• Business UAT and Interface Testing IAT
• Execution and Test Summary Report preparations
• Strong expertise in the end-to-end Business Analysis.
• Requirement Analysis and Elicitation, Stakeholder Engagement, Host Consensus Meetings, Defining Functional Requirements and User Requirements, Carrying out Rapid Impact Analysis with Process Design and Solution Design, providing cost estimates, Scoping requirements into specific releases, Maintain release Dashboard, Plan and run the Requirement Control Board discussions, Capturing the traceability matrix, compliance and ensure Maintaining delivery precisions, Single point of contact for Design and Development, End2End Solution Design to meet the obligatory requirements.
• Prepared the User-interface document for the project.
• Helped the team in creating the user stories
• Conducting the grooming, planning, retro and demo meetings.
• Involved in E2E analysis and meeting.
• Review the requirements with the stake holders and also with the developers
• Coordinating with the 3rd party vendors in the SIT environments.
• Attending the meeting with 3rd party vendors and understanding how they are implementing and understanding the business rules.
• Interacting with the Team leads and testers of the respective projects.
• Estimating the level efforts from the BSA point of view.
• Develop and manage relationships with business partners
• Manage signed off for new project initiatives when introduced.
• Vendor Management process.
• Assist entire IT Team in evaluating risks and issues to relevant Managers.
• Manages event response with necessary escalations are executed properly.
• Interface and communicate with project teams, management and stakeholders on a regular basis, to create a program culture of inclusion and transparency.
• Drive continuous improvements in the delivery of IT services, establish both performance targets and stretch goals.
• Provide standardized reporting to the management on change/incident/problem management, including trend analysis and recommendations.
• This position is focused on providing end-to-end management.
• Responsible for the end-to-end delivery of application development testing and implementation that will or can affect the overall customer user experience.
• Oversee the product statement of work (SOW) enhancements development and release management processes.
• Validate the product design with the product managers to ensure that the design satisfies the business requirements document (BRD).
• Work with our internal QA team to plan testing activities to identify user interface and bugs prior to Web Site releases.
• Facilitate Deep Dive sessions between 3rd party vendors and technology and business partners in the evaluation, selection and application of new and emerging tools and techniques.
• Manage the project scope, delivery, quality levels and cross functional teams as required for integrated and enhancement release projects.

Environment: Java, Microservices, Devops, Web Services, MS Visio

Confidential, PA

Lead IT Business Systems Analyst/ Product Owner

Responsibilities:

• Creating the FRD’s and UI documents.
• Review them with the business users
• Gathering the requirements with the stake holders and also from the developers
• Coordinating with the 3rd party vendors how the system works currently in the Confidential .
• Attending the meeting with 3rd party vendors and understanding how they are implementing and understanding the business rules.
• Helping the testers from Agile process to the waterfall model as the 3rd party vendor uses Agile methodology
• Analysis how routing should be done when all calls will be diverted from Confidential IVR to the 3rd party vendor IVR.
• Interacting with the Team leads and testers of the respective projects.
• Estimating the level efforts from the BSA point of view.
• Conducting the daily and weekly meeting with the BSA’s and also with the respective teams.
• Ensuring that 3rd party vendor testing and the Confidential testing is meeting the test data requirements.
• Approving and signoff the Application development documents and Master testing documents.
• For the easy interpretation creating the call flows for the business team using the MS Visio to review the future state process.
• Doing the Gap analysis in between the current state and future state processes.
• Analysis the system requirements, functional requirements and non-functional requirements.
• Creating the use cases using the functional requirements.
• Manage competing priorities and stakeholders to ensure testing requirements are met in a timely and efficient manner for several flagship projects.
• Identify and communicate requirements between the business and IT stakeholders and resolve issues emerging from requirements elicitation and analysis.
• Collaborate with other departments and conduct research in order to develop business critical applications.
• Mentor team members through the transition of waterfall to agile projects.
• Compliance audit preparation support of the user acceptance teams
• Provided ongoing internal and external client support of application rollouts while minimizing negative impacts to workflow
• Onshore and Offshore model
• Lead on Ad-hoc project support
• Liaison between engineering specialists and vendors regarding customer information/documentation.
• Led weekly client calls and maintained spreadsheets on old bugs, bug fixes proposed and new issues discovered
• Led QA efforts to validate bug fixes and worked with clients on UATs
• Managed and organized database for processing metadata files of legacy data records.
• Worked with share point like uploading, downloading, deleting the documents.
• Working on Blue Print Tool in Confidential with Small enhancement projects

Environment: Java, Avaya, MS SharePoint, Web Services, MS Visio

Confidential, PA

Business Product Owner

Responsibilities:

• Manage competing priorities and stakeholders to ensure testing requirements are met in a timely and efficient manner for several flagship projects.
• Identify and communicate requirements between the business and IT stakeholders and resolve issues emerging from requirements elicitation and analysis.
• Collaborate with other departments and conduct research in order to develop business critical applications.
• Mentor team members through the transition of waterfall to agile projects.
• Compliance audit preparation support of the user acceptance teams
• Use agile systems and strategies to provide quick and feasible solutions, based on agile systems, to the organization
• Ensure user stories have business value and acceptance criteria that will validate workflows
• Prune the product backlog by collaborating with team members to generate a relative size estimate for backlog items
• Provided ongoing internal and external client support of application rollouts while minimizing negative impacts to workflow
• Onshore and Offshore model
• Lead on Ad-hoc project support
• Documenting business and functional specification
• Creating wireframes for the UI interfaces using MS Visio
• Documenting all the rules related to the UI interfaces.
• Acting as a scrum master in the absence of the scrum master.
• Analyzing the user stories and creating the stories in the JIRA.
• Involved in storing the documents in the document management system.
• Monitored and maintained data elements in SQL in-house built database system
• Liaison between engineering specialists and vendors regarding customer information/documentation.
• Led weekly client calls and maintained spreadsheets on old bugs, bug fixes proposed and new issues discovered
• Led QA efforts to validate bug fixes and worked with clients on UATs
• Managed and organized database for processing metadata files of legacy data records.
• Worked with share point like uploading, downloading, deleting the documents.
• The new system replaced the existing functionality of the legacy system. The data model in the new system had changed significantly compared to the legacy system so as a part of new system we mapped the legacy system data model to the new system data model and built migration rules and scripts to migrate data from the legacy system to new system.

Environment: Java, Angular JS, Jira, MS SharePoint, Web Services, MS Visio.

Confidential

IT Consultant

Responsibilities:

• Participated in activities related to consulting with end users (e.g., clients, internal customers, etc.) to determine the scope and objectives of proposed programs and enhancements in the application.
• Assisted with identifying requirements utilizing end user feedback; write test scenarios and cases for new and existing programs based on detailed design specifications and given requirements while adhering to established policies, procedures, and deadlines.
• Developed detailed Test Cases against the Use Cases, and the Functional and the Technical Specification documents.
• Wrote detailed test cases clearly and show the steps necessary to execute the tests, and the expected results associated with each step.
• Appropriately name and place step numbers for each step in the test case and provide accurate details for clear execution of the test cases.
• Prepared and gathered the test data necessary for the test execution in the QA environment.
• Identified Use Cases from the requirements. Created UML Diagrams including Use Cases Diagrams, Activity Diagrams/State Chart Diagrams, Sequence Diagrams, Collaboration Diagrams and Deployment Diagrams, Data Flow Diagrams (DFDs), ER Diagrams and Web Page Mock-Ups using Rational Rose and MS Visio and thus defining the Business Process Model and Data Process Model.
• Created plans, prepare materials and deliver to internal and external users for new and existing tools and processes.
• Executed the written and approved test cases against the delivered applications into the test environment and enter the test results with Pass or Fail criteria.
• Communicated with the development team on any issues that arise from the execution.
• Created packages using SSIS from heterogeneous sources like Access Database, Flat Files, Excel and CSV, SQL Server database sources handling Outbound Member Files, Inbound Claims File and Inbound Provider Files.
• Designed the application to meet users requirement document and also developed a web based database application for emergency communication based on WebLogic, oracle.
• Designed high level ETL architecture for overall data transfer from the source server to the Enterprise Services Warehouse which encompasses server name, database name, accounts, tables and direction of data flow, Column Mapping and Metadata.
• Worked with the Business Objects developers to provide input for generating automated and ad-hoc Business reports.
• Designed SSIS Packages to transfer data between servers, load data into database on SQL Server 2005 environment and deploy the data.
• Experience in calling a Web Service, through SSIS Package through the transformation, and wherein you declare a variable with its URL link.
• Used SQLs to test various reports and ETL load jobs in development, QA and production.
• Involved in using BI tools like Import and Export Wizard for developing the packages
• Created Data profiling stored procedures using dynamic SQL as well as generating complex scripts to schedule various maintenance tasks.
• Excellent experience in creating Indexes, Indexed Views in observing Business Rules and creating effective Functions and appropriate Triggers to assist efficient data manipulation and data consistency.
• Worked with QA and Development staff to report, verify and close the defects and resolve any issues that arise during testing.
• Participated in defect triage, prioritization and review meetings on a daily basis.
• Ensured that the reported defects in Quality Center get fixed by the development team and get retested in the test environment.
• Updated & worked with the business team to recommend appropriate, communication and scheduling as systems are deployed into development, test & production.
• Updated the status of the bugs by either closing or rejecting the bugs appropriately. Ensured that the defects are properly retested and marked in Quality Center with appropriate statuses and comments based on the Defect Management methodology document. Ensured speedy closure of the defects.
• Provided support to other divisional staff as they perform QA testing of enhancement and features by providing in-service QA support.
• Helped the User Acceptance Testing (UAT) team with the design of their test cases at the business level, and support the UAT team to meet their objectives.
• Worked with the Customer Support group and help in reproduction of the defects in QA, and the closure of the reported defects.
• Participated as a member of Software Development Life Cycle (SDLC) development teams from project initiation through implementation as assigned.
• Worked as a QA member of the Scrum team running in an agile methodology.
• Adhered to the overall QA processes and ensure that the processes are followed by all members of QA and the development. Be a QA champion and educate the staff with the methodology.
• Provided input to the technical writing staff by reviewing the documentation.
• Reviewed all Technical and Functional specification documents and give technical feedback to the Business Analysts to ensure that the documentation meets the QA testing objectives for more thorough testing.
• Created automation test scripts using HP Quick Test Pro for the regression testing purposes.
• Followed the automation methodology and ensure that all scripts are written clearly and enough comments have been placed in the code for other members of the team to understand the code.
• Consistently recognized for excellent problem-solving and analytical skills by programmers, project managers and supervisors
• Engaged with stakeholders during the project feasibility, kick-off meetings and stakeholder analysis
• Worked with the Product Manager and Product Owner in getting the product features aligned with their Roadmap
• Created the project plan that identified specific tasks to be executed and within the expected timeline
• Ensured the timelines are realistic and meet the project goals.
• Planned and coordinated efforts with both the On-Shore and Off-Shore development teams.
• Executed action plan items to ensure project goals are met
• Monitored the progress of the project and updated the Project Status weekly on SharePoint indicating dates, deliverables and risks
• Interacted with 3rd party vendors to describe project goals and to get their commitment to the timeline
• Ensured that the development team delivered the code by the targeted code drop dates

Environment: SAP BW, MS SharePoint, Oracle, Teradata, ESSBASE, MS Office, Windows, Symbian, MEEGO, MS Visio.