Business Analys Resume Danvers, MA - Hire IT People

Employment:

Business Analyst II, Confidential, February 2011 to present

Developed, researched, analyzed and implemented small and medium strategic business process improvement (BPI) projects and initiatives that resulted in increased process speed, reduced process cost, and enhanced process quality
In 2011, implemented 4 process improvement projects leading to reduction in staffing requirements totaling 6+ full time equivalent employees, a savings of ~$300,000 in staffing reductions.
Consistently seek and identify business process improvement solutions; develop implementation strategies and monitor adherence to new processes.
Analyze and summarize critical data elements and business results by using self-developed reports and established reporting methods.
Established effective working relationships with outside departments and stakeholders to assist in meeting business objectives and customer needs.
Maintained Activity Based Cost (ABC) staffing model, detailing average monthly receipts of work volume, reasonable expectation (RE) for tasks, and associating staffing requirements at the task level.
Served as department liaison with Systems to coordinate the successful migration of book of business between operating systems.

Team Leader, Confidential, February 2008 to June 2010

Managed a team of transactional underwriters and inventory of all transactional tasks (New business and special project inspections, renewal reviews, D.O.I. Complaints, Customer correspondence, Call center and independent agent escalations)
Created business requirements / project scopes for project submissions to IT department.
Streamlined and eliminated call center and agent contact with underwriting using technical and creative solutions to redesign, reassign, automate and eliminate current processes.
Coordinated and facilitated Department of Insurance market conduct examinations.
Developed a dynamic online internal practices and procedures manual.
Lead design and development activities with respect to transactional underwriting projects.
Created and managed the annual underwriting budget based on sales forecasts (Inspections, Insurance Score, Rebuild Calculator, etc).
Provided training for sales new hires, independent agents, and call center sales and service.

Project Manager, Confidential, November 2006 to February 2008

Identified, analyzed, proposed and created business requirements for underwriting improvement projects.
Analyzed segments of business for profitability to determine effectiveness of guidelines and rates.
Created automated and manual workflows for department processes.

Manager, Underwriting/Pricing Projects Implementation, Confidential, March 2004 to October 2006

Managed the team responsible for implementing underwriting and pricing initiatives.
Researched, proposed, specified and coordinated the implementation of new projects.
Analyzed and modified existing procedures for quality, and process improvements.
Resolved production software and mainframe issues.

Project Leader, Confidential, April 2002 to March 2004

Assisted project manager to define, design, and create specifications.
Provided leadership for implementation specifically working with IT and QA testing groups.
Lead the development and implementation for an automated underwriting system for new and renewal business.

Underwriting Analyst, Confidential, January 1999 to April 2002

Underwrote insurance policies exceeding 300 million in annual premiums.
Communicated with the sales force and provided analytical decision support for new and renewal business.
Reviewed new regulations to evaluate their impact and facilitated their coordination with existing regulations and guidelines. Established new underwriting guidelines based upon state loss performance.

Inside Sales Representative, Confidential, September 1997 to January 1999

Processed incoming calls from prospective customers, detailing the products, benefits and closing sales.
Traveled to GE sites around the country to give presentations, gather leads, and develop quotes.
Generated sales consistently among the top five sales representatives.

Senior Member Grievance Coordinator, Confidential, August 1996 to September 1997

Facilitated appeals for benefits on behalf of members of the HMO.
Chaired the Tufts grievance and appeals committee.
Responded to quality issues raised by members regarding health care services.
Served as a member of the Customer Relations help desk and acted as a resource to customer service representatives.

Education:

Bachelor of Arts - Communications
Oracle Database Administration Certificate
North Shore Community College - Institute for Corporate Training and Technology
Six Sigma Yellow Belt

Computer Skills: MS-Word, Excel, PowerPoint, Access, Outlook

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Business Analys Resume

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