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Development Manager - Product Owner - Business Analyst Resume

PROFESSIONAL EXPERIENCE:

Confidential

Development Manager - Product Owner - Business Analyst

Responsibilities:

  • Manage the Development team (outsourced)
  • Manage the hosted environment
  • Create, update, QA programming templates (CSV)
  • Vendor management
  • Client Management
  • Manage the Product side of our inhouse application

Confidential

Lead Production Support Analyst

Responsibilities:

  • Client Appointment System ( Qflow)
  • NCR Passport
  • FocusPoint
  • Salesforce
  • Repkiosk eSSO
  • Nuance
  • Point
  • Siebel
  • Project Management
  • Incident management
  • Problem management
  • Support national and international employees
  • Server upgrades enterprise wide
  • Deployment of Digital Signage
  • Active Directory
  • SQL Server
  • Entrust Secure login
  • NetIQ Secure login 8x
  • SCCM
  • PowerShell

Confidential

Responsibilities:

  • Support 100+ Local users
  • Support 10000+ Global users
  • Create AD accounts
  • Maintain Servers both Physical and Virtual
  • Design, implement and administer all IT hardware/software equipment for the new Confidential location which includes Cisco routers and switches, WAPS, VoIP, Tandberg VC, and new servers.
  • Maintain IT Project budget for the new building.
  • Design, Implement and administer PDM for Solidworks 2012.

Confidential

Domain Migration Specialist

Responsibilities:

  • Migrated 400+ PC’s and Mac’s manually.
  • Refresh/Re-image new machines, Both PC and Mac Platforms
  • Migrated user profiles from old domain to new.
  • Create and give permissions to new user profiles in AD, copy over permissions from different user groups and OU’s.
  • Re-install applications on new machines.
  • Configure Web apps to point to the correct servers, like Dreamweaver.

Confidential

Deskside Support Specialist/Network Analyst

Responsibilities:

  • Support 100 onsite users
  • Support 17000+ Global users
  • Project management - Office 2007 rollout - Windows 7 Enterprise rollout.
  • Business travel - Support Senior Leadership Team (SLT) for global meetings
  • MS BizTalk 2009 Server certified Admin
  • Network Riverbed upgrade
  • Pro Engineer project manager
  • Autodesk license consolidation project manager

Confidential

Technical Support Specialist

Responsibilities:

  • Supported 550 lawyers.
  • Supported 1200 end users.
  • Supported all hardware - software - AV/IT equipment.

Confidential

Technical Support Analyst / Senior Technician

Responsibilities:

  • Supported 1600 stores and their systems.
  • Promoted to Sr. Technician after 8 months.
  • Trained new employees.
  • Responsible for the supervision of employees at night and on weekends.

Confidential

Programmer/Systems Analyst / Help Desk Support

Responsibilities:

  • Supported 1700 end users over our LAN and 15000 end users worldwide over WAN.
  • Administrated global Multipoint video conferences, with H323 technology.
  • Responsible for interviewing candidates for the IT department.
  • Conversion from GroupWise to MS outlook.
  • Novell.
  • Conversion from Win NT to win 2000.
  • Tested new software in the lab to make sure it would run smoothly on our network.
  • Desktop/Laptop upgrades and repair.
  • Printer support and repair.
  • Global Remote Access servers and devices.
  • Wide format printers such as Plotters.

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