SUMMARY:

• Wrote and Maintained Requirements Specifications for Web Services.
• Created and Tracked Defects through the Quality Center Application
• Gathered and modeled the requirements, Conducted JAD sessions and Joint Requirement Sessions
• Wrote user stories and produced multiple UML Documents and Diagrams
• Tracked and Documented Daily Status of Project's Scope, Budget, and Resources Performed the Role of Project Manager on Smaller Projects/Enhancements
• Proven track record of delivering global, large - scale multi-channel, integrated projects or isolated specialized applications and campaigns.

SKILL:

• Business process mapping
• Graphical specs capturing
• Gap analysis Data mapping
• Microsoft Office Suite Business artifacts documentation
• Organized Workflow analysis
• Creative SQL and databases
• Multi-tasking Release planning
• Test case scenarios Business development
• Operational assessments
• Team leadership
• Strong verbal communication
• Team liaison
• Powerful negotiator
• Risk management processes and analysis
• Conflict resolution
• Self-motivated
• Project management
• Client assessment and analysis

TECHNICAL SKILLS:

Applications: MS TFS, SharePoint, MS Visio, MS Office Suite, Jira, Pivotal, MS Project.

WORK HISTORY:

Business Analyst

Confidential, Atlanta, GA

Responsibilities:

• Working on multiple Delta.com site enhancement projects
• Worked on and completed the SkyMiles as Currency project
• Worked in an Agile Business Environment
• Performed Tactical Product Owner role working with business and developer/QA team
• Worked directly with the business product owners to gather requirements
• Prioritized the product backlog
• Created epics, features and user stories using Jira
• Working with AKQA designs to ensure that outcomes meet customer expectation
• Participated in all related Agile ceremonies

Confidential, Atlanta, GA

Project Manager/Scrum Master

Responsibilities:

• Collaborated with Software development team to develop scopes and implement project plans.
• Coordinated design meetings and decisions across three internal departments and teams.
• Supervised the work of nine team members, offering constructive feedback on their work performance.
• Defined clear targets and objectives and communicated them to other team members.
• Set project timelines and kept teams on task to complete milestones according to schedule.
• Performed Scrum ceremonies and removed any impediments team members had to completing their work assignments.

IT Consultant Business Analyst

Confidential, Atlanta, Georgia

Responsibilities:

• Worked with Product Owner to gather requirements for Confidential front and back end processes
• Conducted interviews with key business users to collect information on business processes and user requirements.
• Identified process inefficiencies through gap analysis.
• Assessed the impact of current business processes on users and stakeholders.
• Used web analytics on the backend
• Developed wireframes, site maps and content inventories.
• Documented business processes and analyzed procedures to see that they would meet changing business needs.
• Recommended operational improvements based on tracking and analysis.
• Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings.

Confidential, Atlanta, GA

Lead Business Analyst

Responsibilities:

• Managed iterative requirement gathering and prioritized the product backlog.
• Working with UI/UX to ensure that wireframes meet customer expectation.
• Participated in all related Agile ceremonies Documented business processes and analyzed procedures to see that they would meet changing business needs.
• Assessed the impact of current business processes on users and stakeholders.
• Increased annual revenue by 25% by recommending improvements in efficiency.
• Mapped current processes and offered recommendations for improvement.
• Conducted interviews with key business users to collect information on business processes and user requirements.
• Developed a set of metrics derived from raw company data to track improvements in organizational efficiency.
• Identified process inefficiencies through gap analysis.
• Mapped process activities to desired outcomes to rectify operational inefficiencies.
• Developed wireframes, site maps and content inventories.

Confidential, Atlanta, GA

Product Analyst

Responsibilities:

• Work on self-checkout POS Systems.
• Participated in all related Agile ceremonies Conducted interviews with key business users to collect information on business processes and user requirements.
• Conceptualizing and depicting System solutions.
• Identified process inefficiencies through gap analysis.
• Developed wireframes, site maps and content inventories.
• Documented business processes and analyzed procedures to see that they would meet changing business needs.
• Performed competitor bench marking analysis and identified savings opportunities and potential product enhancements.
• Mapped current processes and offered recommendations for improvement.
• Implemented user acceptance testing with a focus on documenting defects and executing test cases.
• Recommended operational improvements based on tracking and analysis.

Confidential, Atlanta, GA

Sr Business Analyst

Responsibilities:

• Gathering and writing requirements for a large scale federal agency modernization project.
• Met with key departmental stakeholders and their teams to Map process activities to desired outcomes to rectify operational inefficiencies.
• Documenting technical, instructional and support requirements.
• Writing requirements traceability matrix.
• Creating the systems requirement specifications.
• Creating and updating process flow diagrams.
• Identified process inefficiencies through gap analysis.
• Conducted two knowledge sharing sessions per month to capture "Lessons Learned" and streamline the product improvement process.
• Researched and resolved issues regarding the integrity of data flow into databases.

Confidential, Atlanta, GA

Business Analyst

Responsibilities:

• Business owner in projects associated with large customer-facing online/mobile environment from ideation through implementation.
• Representing the business and user requirements, agile-scrum experience/ use case analysis/ user story creation: looking for gaps, identifying new functionality.
• Identified process inefficiencies through gap analysis.
• Mapped process activities to desired outcomes to rectify operational inefficiencies.
• Documented business processes and analyzed procedures to see that they would meet changing business needs.
• Utilized web analytics to enhance customer experience
• Developed wireframes, site maps and content inventories.
• Managed testing cycles, including test plan creation, development of scripts and co-ordination of user acceptance testing.

Confidential, Atlanta, GA

Senior Business Analyst/Project Manager

Responsibilities:

• Setting up the structure for an International distributorship for a wireless point of sales device.
• Worked with ecommerce business unit functional area managers to outline priorities and project-related activities in preparation for launch of the waysystems.com online retail channel.
• Conducted interviews with key business users to collect information on business processes and user requirements.
• Prepared weekly status reports and project plans.
• Ensuring that project adheres to time and cost guidelines.
• Worked with ecommerce Marketing Manager to develop marketing promotions calendar for 90 days post-launch.
• Facilitated JAD sessions with project owner, stakeholders, and technical design team for the customization of the POS transaction software.
• Provided overview of the current system and proposed project scope and constraints.
• Performed audit of key business reports and assessed the impacts of the ecommerce channel to existing business reporting.
• Partner with business stakeholders to document ecommerce business reporting requirements.
• Review the main business processes, tasks, user roles, input, and output.

Confidential, Atlanta, GA

Sr. Ecommerce Business Analyst

Responsibilities:

• Helped translate department needs to create effective website.
• Requirements gathering.
• Worked with ecommerce business unit functional area managers to outline priorities and project-related activities in preparation for launch of the homedepot.com online retail channel.
• Performed Category analysis for various departments (i.e. bath, flooring, tools, and hardware) web spaces Confidential .
• Used Omniture web analytics to determine consumer online behavior.
• Experience in a billing department with finance function.
• Assisted in solution tools selection.
• Competitive and promotional analysis of product opportunities; provided analysis of competition's product mix and market penetration; strategic analyses for new product/promotion potential.
• Provided primary and secondary research expertise and analysis in support of business decisions.
• Participated and contributed as an active member of the core brand planning team on assigned product.
• Created process flow charts.
• User interface development experience and SDLC.
• Selection and implementation of infrastructure.
• Analysis and building, integration and evaluation of the user interface.
• Ensured adherence to testing standards.
• Translated requirements provided in technical specifications to UI design.