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Business Analyst Resume

Atlanta, GA

SUMMARY:

  • Wrote and Maintained Requirements Specifications for Web Services.
  • Created and Tracked Defects through the Quality Center Application
  • Gathered and modeled the requirements, Conducted JAD sessions and Joint Requirement Sessions
  • Wrote user stories and produced multiple UML Documents and Diagrams
  • Tracked and Documented Daily Status of Project's Scope, Budget, and Resources Performed the Role of Project Manager on Smaller Projects/Enhancements
  • Proven track record of delivering global, large - scale multi-channel, integrated projects or isolated specialized applications and campaigns.

SKILL:

  • Business process mapping
  • Graphical specs capturing
  • Gap analysis Data mapping
  • Microsoft Office Suite Business artifacts documentation
  • Organized Workflow analysis
  • Creative SQL and databases
  • Multi-tasking Release planning
  • Test case scenarios Business development
  • Operational assessments
  • Team leadership
  • Strong verbal communication
  • Team liaison
  • Powerful negotiator
  • Risk management processes and analysis
  • Conflict resolution
  • Self-motivated
  • Project management
  • Client assessment and analysis

TECHNICAL SKILLS:

Applications: MS TFS, SharePoint, MS Visio, MS Office Suite, Jira, Pivotal, MS Project.

WORK HISTORY:

Business Analyst

Confidential, Atlanta, GA

Responsibilities:

  • Working on multiple Delta.com site enhancement projects
  • Worked on and completed the SkyMiles as Currency project
  • Worked in an Agile Business Environment
  • Performed Tactical Product Owner role working with business and developer/QA team
  • Worked directly with the business product owners to gather requirements
  • Prioritized the product backlog
  • Created epics, features and user stories using Jira
  • Working with AKQA designs to ensure that outcomes meet customer expectation
  • Participated in all related Agile ceremonies

Confidential, Atlanta, GA

Project Manager/Scrum Master

Responsibilities:

  • Collaborated with Software development team to develop scopes and implement project plans.
  • Coordinated design meetings and decisions across three internal departments and teams.
  • Supervised the work of nine team members, offering constructive feedback on their work performance.
  • Defined clear targets and objectives and communicated them to other team members.
  • Set project timelines and kept teams on task to complete milestones according to schedule.
  • Performed Scrum ceremonies and removed any impediments team members had to completing their work assignments.

IT Consultant Business Analyst

Confidential, Atlanta, Georgia

Responsibilities:

  • Worked with Product Owner to gather requirements for Confidential front and back end processes
  • Conducted interviews with key business users to collect information on business processes and user requirements.
  • Identified process inefficiencies through gap analysis.
  • Assessed the impact of current business processes on users and stakeholders.
  • Used web analytics on the backend
  • Developed wireframes, site maps and content inventories.
  • Documented business processes and analyzed procedures to see that they would meet changing business needs.
  • Recommended operational improvements based on tracking and analysis.
  • Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings.

Confidential, Atlanta, GA

Lead Business Analyst

Responsibilities:

  • Managed iterative requirement gathering and prioritized the product backlog.
  • Working with UI/UX to ensure that wireframes meet customer expectation.
  • Participated in all related Agile ceremonies Documented business processes and analyzed procedures to see that they would meet changing business needs.
  • Assessed the impact of current business processes on users and stakeholders.
  • Increased annual revenue by 25% by recommending improvements in efficiency.
  • Mapped current processes and offered recommendations for improvement.
  • Conducted interviews with key business users to collect information on business processes and user requirements.
  • Developed a set of metrics derived from raw company data to track improvements in organizational efficiency.
  • Identified process inefficiencies through gap analysis.
  • Mapped process activities to desired outcomes to rectify operational inefficiencies.
  • Developed wireframes, site maps and content inventories.

Confidential, Atlanta, GA

Product Analyst

Responsibilities:

  • Work on self-checkout POS Systems.
  • Participated in all related Agile ceremonies Conducted interviews with key business users to collect information on business processes and user requirements.
  • Conceptualizing and depicting System solutions.
  • Identified process inefficiencies through gap analysis.
  • Developed wireframes, site maps and content inventories.
  • Documented business processes and analyzed procedures to see that they would meet changing business needs.
  • Performed competitor bench marking analysis and identified savings opportunities and potential product enhancements.
  • Mapped current processes and offered recommendations for improvement.
  • Implemented user acceptance testing with a focus on documenting defects and executing test cases.
  • Recommended operational improvements based on tracking and analysis.

Confidential, Atlanta, GA

Sr Business Analyst

Responsibilities:

  • Gathering and writing requirements for a large scale federal agency modernization project.
  • Met with key departmental stakeholders and their teams to Map process activities to desired outcomes to rectify operational inefficiencies.
  • Documenting technical, instructional and support requirements.
  • Writing requirements traceability matrix.
  • Creating the systems requirement specifications.
  • Creating and updating process flow diagrams.
  • Identified process inefficiencies through gap analysis.
  • Conducted two knowledge sharing sessions per month to capture "Lessons Learned" and streamline the product improvement process.
  • Researched and resolved issues regarding the integrity of data flow into databases.

Confidential, Atlanta, GA

Business Analyst

Responsibilities:

  • Business owner in projects associated with large customer-facing online/mobile environment from ideation through implementation.
  • Representing the business and user requirements, agile-scrum experience/ use case analysis/ user story creation: looking for gaps, identifying new functionality.
  • Identified process inefficiencies through gap analysis.
  • Mapped process activities to desired outcomes to rectify operational inefficiencies.
  • Documented business processes and analyzed procedures to see that they would meet changing business needs.
  • Utilized web analytics to enhance customer experience
  • Developed wireframes, site maps and content inventories.
  • Managed testing cycles, including test plan creation, development of scripts and co-ordination of user acceptance testing.

Confidential, Atlanta, GA

Senior Business Analyst/Project Manager

Responsibilities:

  • Setting up the structure for an International distributorship for a wireless point of sales device.
  • Worked with ecommerce business unit functional area managers to outline priorities and project-related activities in preparation for launch of the waysystems.com online retail channel.
  • Conducted interviews with key business users to collect information on business processes and user requirements.
  • Prepared weekly status reports and project plans.
  • Ensuring that project adheres to time and cost guidelines.
  • Worked with ecommerce Marketing Manager to develop marketing promotions calendar for 90 days post-launch.
  • Facilitated JAD sessions with project owner, stakeholders, and technical design team for the customization of the POS transaction software.
  • Provided overview of the current system and proposed project scope and constraints.
  • Performed audit of key business reports and assessed the impacts of the ecommerce channel to existing business reporting.
  • Partner with business stakeholders to document ecommerce business reporting requirements.
  • Review the main business processes, tasks, user roles, input, and output.

Confidential, Atlanta, GA

Sr. Ecommerce Business Analyst

Responsibilities:

  • Helped translate department needs to create effective website.
  • Requirements gathering.
  • Worked with ecommerce business unit functional area managers to outline priorities and project-related activities in preparation for launch of the homedepot.com online retail channel.
  • Performed Category analysis for various departments (i.e. bath, flooring, tools, and hardware) web spaces Confidential .
  • Used Omniture web analytics to determine consumer online behavior.
  • Experience in a billing department with finance function.
  • Assisted in solution tools selection.
  • Competitive and promotional analysis of product opportunities; provided analysis of competition's product mix and market penetration; strategic analyses for new product/promotion potential.
  • Provided primary and secondary research expertise and analysis in support of business decisions.
  • Participated and contributed as an active member of the core brand planning team on assigned product.
  • Created process flow charts.
  • User interface development experience and SDLC.
  • Selection and implementation of infrastructure.
  • Analysis and building, integration and evaluation of the user interface.
  • Ensured adherence to testing standards.
  • Translated requirements provided in technical specifications to UI design.

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