Business Analyst Resume
Atlanta, GA
SUMMARY:
- Wrote and Maintained Requirements Specifications for Web Services.
- Created and Tracked Defects through the Quality Center Application
- Gathered and modeled the requirements, Conducted JAD sessions and Joint Requirement Sessions
- Wrote user stories and produced multiple UML Documents and Diagrams
- Tracked and Documented Daily Status of Project's Scope, Budget, and Resources Performed the Role of Project Manager on Smaller Projects/Enhancements
- Proven track record of delivering global, large - scale multi-channel, integrated projects or isolated specialized applications and campaigns.
SKILL:
- Business process mapping
- Graphical specs capturing
- Gap analysis Data mapping
- Microsoft Office Suite Business artifacts documentation
- Organized Workflow analysis
- Creative SQL and databases
- Multi-tasking Release planning
- Test case scenarios Business development
- Operational assessments
- Team leadership
- Strong verbal communication
- Team liaison
- Powerful negotiator
- Risk management processes and analysis
- Conflict resolution
- Self-motivated
- Project management
- Client assessment and analysis
TECHNICAL SKILLS:
Applications: MS TFS, SharePoint, MS Visio, MS Office Suite, Jira, Pivotal, MS Project.
WORK HISTORY:
Business Analyst
Confidential, Atlanta, GA
Responsibilities:
- Working on multiple Delta.com site enhancement projects
- Worked on and completed the SkyMiles as Currency project
- Worked in an Agile Business Environment
- Performed Tactical Product Owner role working with business and developer/QA team
- Worked directly with the business product owners to gather requirements
- Prioritized the product backlog
- Created epics, features and user stories using Jira
- Working with AKQA designs to ensure that outcomes meet customer expectation
- Participated in all related Agile ceremonies
Confidential, Atlanta, GA
Project Manager/Scrum Master
Responsibilities:
- Collaborated with Software development team to develop scopes and implement project plans.
- Coordinated design meetings and decisions across three internal departments and teams.
- Supervised the work of nine team members, offering constructive feedback on their work performance.
- Defined clear targets and objectives and communicated them to other team members.
- Set project timelines and kept teams on task to complete milestones according to schedule.
- Performed Scrum ceremonies and removed any impediments team members had to completing their work assignments.
IT Consultant Business Analyst
Confidential, Atlanta, Georgia
Responsibilities:
- Worked with Product Owner to gather requirements for Confidential front and back end processes
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Identified process inefficiencies through gap analysis.
- Assessed the impact of current business processes on users and stakeholders.
- Used web analytics on the backend
- Developed wireframes, site maps and content inventories.
- Documented business processes and analyzed procedures to see that they would meet changing business needs.
- Recommended operational improvements based on tracking and analysis.
- Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings.
Confidential, Atlanta, GA
Lead Business Analyst
Responsibilities:
- Managed iterative requirement gathering and prioritized the product backlog.
- Working with UI/UX to ensure that wireframes meet customer expectation.
- Participated in all related Agile ceremonies Documented business processes and analyzed procedures to see that they would meet changing business needs.
- Assessed the impact of current business processes on users and stakeholders.
- Increased annual revenue by 25% by recommending improvements in efficiency.
- Mapped current processes and offered recommendations for improvement.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Developed a set of metrics derived from raw company data to track improvements in organizational efficiency.
- Identified process inefficiencies through gap analysis.
- Mapped process activities to desired outcomes to rectify operational inefficiencies.
- Developed wireframes, site maps and content inventories.
Confidential, Atlanta, GA
Product Analyst
Responsibilities:
- Work on self-checkout POS Systems.
- Participated in all related Agile ceremonies Conducted interviews with key business users to collect information on business processes and user requirements.
- Conceptualizing and depicting System solutions.
- Identified process inefficiencies through gap analysis.
- Developed wireframes, site maps and content inventories.
- Documented business processes and analyzed procedures to see that they would meet changing business needs.
- Performed competitor bench marking analysis and identified savings opportunities and potential product enhancements.
- Mapped current processes and offered recommendations for improvement.
- Implemented user acceptance testing with a focus on documenting defects and executing test cases.
- Recommended operational improvements based on tracking and analysis.
Confidential, Atlanta, GA
Sr Business Analyst
Responsibilities:
- Gathering and writing requirements for a large scale federal agency modernization project.
- Met with key departmental stakeholders and their teams to Map process activities to desired outcomes to rectify operational inefficiencies.
- Documenting technical, instructional and support requirements.
- Writing requirements traceability matrix.
- Creating the systems requirement specifications.
- Creating and updating process flow diagrams.
- Identified process inefficiencies through gap analysis.
- Conducted two knowledge sharing sessions per month to capture "Lessons Learned" and streamline the product improvement process.
- Researched and resolved issues regarding the integrity of data flow into databases.
Confidential, Atlanta, GA
Business Analyst
Responsibilities:
- Business owner in projects associated with large customer-facing online/mobile environment from ideation through implementation.
- Representing the business and user requirements, agile-scrum experience/ use case analysis/ user story creation: looking for gaps, identifying new functionality.
- Identified process inefficiencies through gap analysis.
- Mapped process activities to desired outcomes to rectify operational inefficiencies.
- Documented business processes and analyzed procedures to see that they would meet changing business needs.
- Utilized web analytics to enhance customer experience
- Developed wireframes, site maps and content inventories.
- Managed testing cycles, including test plan creation, development of scripts and co-ordination of user acceptance testing.
Confidential, Atlanta, GA
Senior Business Analyst/Project Manager
Responsibilities:
- Setting up the structure for an International distributorship for a wireless point of sales device.
- Worked with ecommerce business unit functional area managers to outline priorities and project-related activities in preparation for launch of the waysystems.com online retail channel.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Prepared weekly status reports and project plans.
- Ensuring that project adheres to time and cost guidelines.
- Worked with ecommerce Marketing Manager to develop marketing promotions calendar for 90 days post-launch.
- Facilitated JAD sessions with project owner, stakeholders, and technical design team for the customization of the POS transaction software.
- Provided overview of the current system and proposed project scope and constraints.
- Performed audit of key business reports and assessed the impacts of the ecommerce channel to existing business reporting.
- Partner with business stakeholders to document ecommerce business reporting requirements.
- Review the main business processes, tasks, user roles, input, and output.
Confidential, Atlanta, GA
Sr. Ecommerce Business Analyst
Responsibilities:
- Helped translate department needs to create effective website.
- Requirements gathering.
- Worked with ecommerce business unit functional area managers to outline priorities and project-related activities in preparation for launch of the homedepot.com online retail channel.
- Performed Category analysis for various departments (i.e. bath, flooring, tools, and hardware) web spaces Confidential .
- Used Omniture web analytics to determine consumer online behavior.
- Experience in a billing department with finance function.
- Assisted in solution tools selection.
- Competitive and promotional analysis of product opportunities; provided analysis of competition's product mix and market penetration; strategic analyses for new product/promotion potential.
- Provided primary and secondary research expertise and analysis in support of business decisions.
- Participated and contributed as an active member of the core brand planning team on assigned product.
- Created process flow charts.
- User interface development experience and SDLC.
- Selection and implementation of infrastructure.
- Analysis and building, integration and evaluation of the user interface.
- Ensured adherence to testing standards.
- Translated requirements provided in technical specifications to UI design.