SUMMARY:

• Business Analyst/Product Owner with 11 years of Functional/IT experience in Retail Banking, Credit cards and Credit Retail Services
• Expertise in Market research, Operations data analysis, Online Website production log analysis and customer survey/feedback research.
• Identify opportunities for product/process enhancement through the Operations and product analysis.
• Experience in building Omni - channel, creative, simple but effective solutions by working with various business stakeholders.
• Experience in creating project requests and estimate project benefits with the help of financial analysts.
• Strong competency in facilitating Joint Requirement Planning (JRP) sessions with Business User Groups, conducting Joint Application Development (JAD) sessions with development teams.
• Excellent understanding of Business Requirements Elicitation/Gathering, Translating Business Requirements into Functional Specifications and Application Design.
• Experience in planning and defining concepts and principles for “as-is” and “to-be” states (Conducting GAP Analysis), process and workflow analysis.
• Experience in facilitating & coordinating the activities between business unit/users, technical staff, senior management, and other stakeholders, developing new methods, policies, and procedures to meet the business needs & goals.
• Strong and in-depth understanding of Project Management, System Development Lifecycles (SDLC), Software Testing Life Cycle (STLC) and its methodologies (i. e. Waterfall, Agile/scrum etc.), and Requirement Traceability Matrix (RTM).
• Extensive experience in developing and creating Use Cases, UML Diagrams, process flow diagrams and data query/mapping etc.
• Experience and knowledge in writing test plan, test case, test scenario and performing test execution, test result analysis, Software Quality Assurance and Quality Control using HP Quality Center 11 ALM Edition, and JIRA.
• Expertise in Executive level Presentations using Microsoft Power Point, preparing documentation, and materials for users.
• Strong knowledge and familiarity with the Banking and Finance Industries, its applications, procedures and functions.
• Strong verbal and written communication skills with team leadership capability.
• A highly self-motivated, detail oriented and quick learner with integrative thinking & problem solving skills, capable of maintaining positive and productive working relationships with all internal, external and other stakeholders either independently or in team environment.

SKILLS:

Splunk, JavaScript, VB Script, SQL, DB2, Mainframe (First Data), C++, Core JAVA, Toad, JIRA, Blueprint, RTC, MS Windows, MS Office (Excel, Word, PowerPoint, Visio, Access, Outlook), Lotus Notes, VB 6.0, HP (Quality Center 9.2, 11 ALM Edition, Quick Test Professional 8.2/9.2), Agile SCRUM, Waterfall.

TECHNICAL SKILLS:

Operating System: Microsoft Windows XP, Windows 7

Languages: COBOL, JCL, SQL, VB6, C/C++, DB2

Software Tools: HP Quality Center, HP Quick test Professional, File Aid, RumbaJolly Giant, Excel Macro

PROFESSIONAL EXPERIENCE:

Confidential, Irving, TX

Product Owner/Business Analyst

Responsibilities:

• Operations data analysis, customer surveys, feedback and online production logs (Splunk data) analysis to identify the opportunities for online application enhancement.
• Market Research and Collaborate with technology, fraud policy, information security and other product stakeholders to build Omni channel platform solution.
• Preparation & Presentation of Proposals, Estimation and Project Requests.
• Write Epics and Backlogs in JIRA for the approved projects/enhancements.
• Develop strategy and roadmap to break complex projects to maintenance items.
• Acted, as a liaison between the developers and management, was instrumental in resolving conflicts between stakeholders and technical development teams.
• Collaborate and Support developers and QA, if they need any clarification on requirements, process flow, mock-ups, and screenshots.
• Assist QA in creating test planning, test scenario, test cases, review the test cases prepared by QA, and make sure that these test cases covers the entire requirement.
• Provide functional clarification to QA and provide testing support (in functional and regression testing) whenever needed.
• Functional User testing post implementation of the project and create defects if issues found. Collaborate with Production support, development, operations and testing teams to fix the defects.
• Prepare phone/chat agent documents for the functionality implemented, create new and update existing policies and procedures of customer service.
• Collaborate with data management team to measure the project results and benefits.

Skillset: Splunk, Excel Macro, Blueprint, RTC, JIRA, SQL, DB2, Microsoft Office suite, Microsoft Visio, Waterfall/ Agile, HP ALM, Mainframe tools (Rumba, Host On Demand), First Data Mainframe application, SharePoint.

Confidential, Irving, TX & Jacksonville, FL

IT Business Analyst, Senior

Responsibilities:

• Developed functional / non-functional requirements from business requirements, and documented the same by creating vision/scope document, use case document and system functional requirements document (FRD).
• Created backlogs and user stories from Business requirements for the projects that followed Agile Scrum methodology.
• Followed a structured approach to organize requirements into logical groupings of essential business processes, business rules, and information needs, and ensures that critical requirements are covered.
• Acted, as a liaison between the developers and management, was instrumental in resolving conflicts between stakeholders and technical development teams.
• Prepared Use Case based on Business Requirement documentation gathered through interaction with users.
• Created analysis document, mock-ups and screen shots for UI, Database, and process flow for future scenario.
• Review and final walkthrough all the Functional Specification, Mock-ups, analysis document, process flow with internal (Manager, BA, QA, Developers) and external (Business/SMEs/application owners) teams.
• Created Data Mapping document and Supported development with Object Modelling to map data elements across different systems.
• Get the final approval from the Business and sign-off and upload the final Functional Requirement into shared drive.
• Collaborate and Support developers and QA, if they need any clarification on FRD, User stories, process flow, mock-ups, and screenshots.
• Assist QA in creating test planning, test scenario, test cases, review the test cases prepared by QA, and make sure that these test cases covers the entire requirement.
• Provide functional clarification to QA and provided testing support (in functional and regression testing) whenever needed.

Skillset: Blueprint, RTC, JIRA, SQL, DB2, JCL, Microsoft Office suite, Microsoft Visio, Waterfall/ Agile, HP Quality Center, SharePoint, Mainframe tools (Rumba, Host On Demand),.

Confidential

QA lead

Responsibilities:

• Attending the Project Meetings starting from the Project Kickoff.
• Analyzing the Initial Business Requirement documents to identify the testing impact.
• Analyzing the Various Design documents involved to identify system impact.
• Providing the estimates based on system impacts and test cases.
• Preparation of Test plan and Test strategy document.
• Preparing analysis and approach documents with adherence to quality standards.
• Preparing Test Cases in Quality Center before execution.
• Executing the Test cases after the code delivery by applying various testing techniques in Quality Center to make assure the quality of the system.
• Testing according to the specifications and standards.
• Executing test scripts for checking the stability of the environment and sending the report to the testing and development team.
• Perform defect logging, tracking and analysis to improve the efficiency for better performance of all the team members, preparing all quality documents.
• Tracking the issues / defects encountered in Quality center during execution and getting it resolved
• Identifying test scripts for automation.
• Writing test scripts in Quick Test Professional for Automated test cases.
• This role involved the new entrants in the team. The is on both the technical aspects as well as on the application knowledge.
• Preparing defect metrics at end of each release implementation.
• Status reporting on the projects on respective releases.
• Working on the enhancements of the existing applications.
• Analysis of the issues arising in the existing applications and preparing Analysis documents for the same