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Senior Business Analyst/qa Analyst Resume

Austin, TexaS


  • Management Information Systems graduate with 10 years of experience as a Business/Systems analyst in diverse industry sectors including health care, banking, finance, insurance, and debt management
  • Experienced in software consulting and software development, product development, process improvement, database management systems, business analysis, mainframes, reporting and analysis
  • Experienced in gathering user requirements, analyzing and preparing project deliverables and proposing changes for process improvement
  • Demonstrated ability to work actively in distinct phases of Software Development Life Cycle (SDLC) using agile and waterfall methodologies
  • Extensive experience in the SDLC phases including requirements gathering, analysis and design, testing, implementation, production support and maintenance
  • Highly proficient in working with users and stakeholders to elicit, analyze, communicate and validate requirements using JAD and brainstorming sessions
  • Excellent documentation skills to generate business requirement document (BRD), functional specification document (FSD)
  • Experienced in writing user stories and acceptance criteria in TFS and VSTS
  • Expertise in creating workflow diagrams and business process flow diagrams
  • Experienced in creating use case diagrams, activity diagrams and sequence diagrams using MS - Visio
  • Experienced in creating test plan, test case, and test procedures
  • Experienced in performing project management tasks


  • Waterfall, Agile, Scrum
  • Windows, Mainframe MVS
  • Software Development Lifecycle
  • Requirements Analysis
  • Requirements Traceability
  • Joint Application Design
  • IBM Mainframes
  • UML Modeling, ER Modeling
  • Web design, User Interface
  • Business Process Improvement
  • Systems Analysis and Design
  • Application Support, Project Management
  • Web Analytics


  • MS Office iRise, MS Visio, Axure
  • MS SQL Server
  • HP Quality Center
  • Service Now, TFS, VSTS, SharePoint
  • Edevor, ISPW, ChangeMan
  • IBM Cognos, Quantum Choice


Senior Business Analyst/QA Analyst

Confidential, Austin, Texas


  • Currently working in Medicaid Management Information Systems (MMIS) applications for the State of Virginia Medicaid
  • Worked closely with business solution architects and operations team to finalize business requirements
  • Created wireframes for web portal applications such as worker portal, provider portal and member portal using Axure
  • Applied Proof of Concept (POC) business analysis techniques to demonstrate the feasibility of recommended solutions
  • Experienced in configuring business rules in Confidential Claims Engine (ACE) for claims adjudication
  • Worked on 834-Member Enrollment, 837-Claims, 270/271-Eligibility Inquiry EDI healthcare transactions
  • Created business and functional design documents for asset and state specific work packages
  • Created flowcharts such as workflow diagrams and business process flow diagrams using Microsoft Visio
  • Worked on defect analysis and resolution
  • Worked on writing test approach and test cases for System Integration Testing
  • Presented business and functional design to all teams including development, test, conversion, and Operations
  • Created Power Point presentations to demonstrate the MMIS product functionalities to the State of Virginia
  • Conducted Conference Room Pilot sessions for the customer
  • Collaborated with other business analyst to support near-real time analytics and reports
  • Provided guidance to other team members to work on system enhancements and test plans
  • Well versed with eligibility verification, member enrollment and provider enrollment processes
  • Worked on Long Term Care Medicaid programs such as Nursing Facility, Hospice, and Waivers
  • Extensive knowledge and experience working in multiple MMIS functional areas such as Third-Party Liability (TPL), Level of Care (LOC), Patient Pay, Health Insurance Premium Payment (HIPP), and claims adjudication
  • Managed project progress, track actions and manage scope creep and change requests

Business Systems Analyst

Confidential, San Diego, California


  • Worked as a Business Systems Analyst in Confidential Group IT department
  • Worked with various business groups and IT management to define project scope
  • Collaborated with product owner to build product roadmap
  • Interpreted and translated business goals into business requirements, functional specifications and use cases
  • Groomed user stories for the development team during backlog grooming sessions
  • Worked on gathering requirements for building Consumer Payment Portal website (Online payment portal for making consumer debt payments) from scratch
  • Gathered requirements for various features of Consumer Payment Portal such as consumer registration, login, consumer account management, consumer profile, and offers & payment plan management
  • Worked with UX vendor teams to create mobile responsive and mobile optimized designs for Consumer Payment Portal application
  • Created wireframes and prototypes using iRise
  • Worked with development team to perform root cause analysis and investigate software bugs
  • Worked on developing admin console for CPP website to perform administrative functions
  • Worked on Bluefin Payment Gateway which is a self-contained payment processing platform
  • Analyzed and gathered Bluefin Payment Portal requirements to support submission of one-time sale transactions, voids, and refunds
  • Worked in payment processing platforms to process transactions that go through various collection channels

Business Analyst

Confidential, Little Rock , Arkansas


  • Gathered and documented business requirements for third party healthcare administrator clients (TPA’s)
  • Worked on consumer directed healthcare (CDH) solutions for clients to manage Flexible Spending Accounts, Heath Savings Accounts and Transit accounts
  • Worked on claim processing for Medicare and Medicaid plans
  • Worked on secure web payment portal as part of virtual payments solution for allowing providers to receive payments
  • Worked on allowing users to pay using various payment method options like ACH and check, debit cards and credit cards
  • Interacted with internal and external stakeholders to identify, analyze and manage requirements for health insurance claims and payment processing
  • Created and documented functional specifications for cloud-based SaaS (front end) platform to manage healthcare accounts
  • Created UI mockups and wireframes for website design
  • Worked in provider payment platform which helps provider to receive payment immediately
  • Gained excellent knowledge of healthcare reimbursement procedures

Business Analyst (Graduate Assistant)

Confidential, Little Rock, AR


  • Worked in the project management office to assist project managers to execute IT initiatives
  • Compared and proposed the best information security risk assessment software for UALR
  • Documented step-by-step process for using project management software
  • Created project management templates to suit the needs of various projects
  • Identified categories for projects based on project selection criteria
  • Assessed the technical, economical and operational feasibility as part of project initial study
  • Worked on project management plan including project size and cost estimation
  • Designed and presented CMMI model and helped IT project teams to in corporate CMMI in project processes
  • Worked on process improvement strategies with the help of ERP systems and applications

Business Systems Analyst

Confidential, Chicago


  • Worked in Document Servicing and Archiving project in output management portfolio
  • Worked closely with the business owners to gather business needs for sending data to tax department
  • Analyzed and documented existing business processes and proposed technical solutions to meet specific business needs
  • Reviewed and analyzed the business requirements document to derive the functional specifications document and assisted in the preparation of System Requirement Specifications
  • Scheduled and successfully implemented mainframe jobs in production
  • Worked extensively with the QA team for designing test plan and test cases
  • Worked on designing Test Plan and Test Cases for the System Integration Testing
  • Developed effective methodologies for knowledge management, and development
  • Performed analysis and reporting of customer accounting data using IBM Cognos

Business Analyst/Systems Engineer

Confidential, Phoenix, AZ


  • Worked on various Mainframe applications to support payment process of Confidential corporate cards
  • Worked on various modules to manage and enhance control over purchase and payment process
  • Involved in meetings and workshops to discuss high level user requirements and developed Business Requirements Document (BRD)
  • Conducted GAP Analysis in understanding how the upgraded system carries out the business functions and assists in ensuring the timely and effective implementation
  • Conducted feasibility study and performed impact analysis for proposed enhancements
  • Designed test plan and created test cases for unit testing and system integration testing
  • Coordinated user acceptance testing to ensure functional specifications and requirements
  • Reviewed test procedures, test plans and test cases for quality assurance
  • Executed test scripts developed by QA team to check main functionality of application
  • Tracked defects and interacted with team members to fix the defects
  • Identified and documented system change requests

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