SUMMARY

Experienced Project Analyst with the ability to manage and drive multiple complex projects with shifting priorities. Ability to work under deadlines and able to cope with a changing environment. Communicates, demonstrates, and manages the overall direction and strategy of projects to ensure that it supports the organizations objectives. Exercises exceptional judgment and understands the importance of being detailed oriented. Extensive history working with cross - functional teams and Stakeholders in a project life cycle during the initiation planning, implementation, and closing of the projects to achieve optimum efficiency.

TECHNICAL SKILLS

• Microsoft Office 365
• MS Project
• Lotus Notes
• Remedy
• Ariba
• Sharepoint
• MS Project Server
• Planview
• Global Server Application
• Queue Tool

PROFESSIONAL EXPERIENCE

Confidential, San Ramon, CA

Business Analyst

Responsibilities:

• Applied project management skills for projects with planning, directing, and executing strategic initiatives which supports the current and future strategies of the organization
• Developed and sustained collaborative partnerships built on integrity, trust, and truth
• Successfully meeting aggressive timelines with a high volume of Release Management requests for support of Microsoft patch releases for monthly scheduled maintenance outages in Non Production and Production environments across multiple time zones
• Extensive scheduling of monthly outages for Non Production and Production environments
• Provided monthly compliance reports for non-compliant servers that require remediation
• Partnered with Business Units and Operations Teams to understand functional requirements ensuring quality deliverance and change management process es to avoid business interruptions
• Successfully on boarded thousands of assets for IT support through workflow process using BMC Remedy tickets for asset on boarding management
• Successfully off boarded assets for decommissioning through workflow process using BMC Remedy
• Ensuring project dependencies are defined and communicated effectively and documented appropriately
• Conducted complex data analysis for data requirements
• Coordinate d project activities and resources to ensure project schedules are completed in a timely manner
• Provided direction, prioritization, and resolution for remediation to accomplish project objectives
• Created and managed a high volume of change control requests using BMC Remedy incidents throughout the project phase
• Adhering to processes and procedures during pre-work and post work
• Managed Statement of Work for provisioning of Unix and Windows server builds (Application, IIS, and SQL), Oracle and SQL databases, as well as implementing Disaster Recovery plans
• Process and schedule requests for Server Migrations from Physical servers to Virtual servers to decrease organization costs for all Global Data Centers across multiple time zones
• Process and schedule Application Migrations supporting roll out and back up plans to avoid potential business interruptions
• Identify and implement process improvements
• Obtained appropriate sign offs by Business Units and Operations Teams to perform changes
• Created Escalation Matrix for monitoring alerts, Operational Level Agreements, Service Level Agreements, Notify Groups, SCOM Collections for Business Units to adhere to
• Created Site Guides and updated accordingly for specific sites
• Updated server requirements for databases pertaining to billing, contacts, and schedules
• Demonstrated ability to complete multitasking simultaneously in an environment embracing cross functional teams across multiple time zones

Confidential, San Francisco, CA

Business Systems Consultant/Project Coordinator

Responsibilities:

• Provided assistance and support in identifying and evaluating automated systems and related procedures that are cost effective to meet business requirements
• Track and reports project status as well as escalate identified issues and follow ups on assigned actions
• Assisted user groups with training requests
• Assesses user needs to make necessary changes for databases
• Gather data requirements from clients to prepare business processes
• Prepares weekly status reports and documentation
• Coordinates development and production test sessions and programming activities
• Identifies project development/production issues and identifies resources to provide solutions to avoid project delays
• Serves as a point of contact for application or project information and updates

Confidential, Pleasanton, CA

Business Consultant

Responsibilities:

• Coordinated and managed activities and resources in a project life-cycle (initiation planning, executing, and closing)
• Identifies project development/production issues and identifies resources to provide solutions to avoid project delays
• Prepare monthly implementation plans as well as coordinate scheduled monthly outages to better serve the User Community for Business Objects, Cognos, and SAS
• Track and reports project status as well as escalate identified issues and follow ups on assigned actions
• PM for the Cognos 8.4 Upgrade for Business Intelligence/ Cognos Enterprise Planning
• Coordinates with different project managers and technical lead to ensure compliance with Confidential ’s change management process and works with technical leads on Change Advisory Board documentation
• Work with different stakeholders to coordinate the implementation of business engagement and intake models
• Coordinated project migrations from development, test to production environments