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Business Analyst Resume

Norfolk, VA


  • Seasoned IT Professional with 8 years of experience as a Business Analyst with Business Analysis and Risk Analysis Skills in Healthcare domain.
  • Experienced in gathering user requirements, analyzing and preparing Project Deliverables such as Project Charter, Business Requirement Document (BRD), Functional Requirement Document (FRD), Requirement Traceability Matrix, and proposed changes for process improvement.
  • Worked extensively in SDLC methodologies like Agile/Scrum and RUP along with extensive understanding of Requirement Analysis, Testing and Development.
  • Experience in Software Development Life Cycle (SDLC): analysis, design, development, testing, and implementation of projects.
  • Competent in transforming Business Requirements into Functional Requirements and designing business models using UML diagrams - Use Case diagrams and Activity diagrams using MS Visio.
  • Proficient in conducting Joint Application Development (JAD) Sessions with end users, SMEs, Development and QA teams.
  • Hands-on Experience in using SQL for retrieving data from the databases.
  • Good understanding of Software Testing Life Cycle (STLC).
  • Possess strong analytical and problem-solving skills, excellent planning and multi-tasking abilities, with proven experience in utilizing people and process knowledge to help enterprise make critical decisions.
  • Effective communicator with good interpersonal and client relational skills.
  • Have excellent presentation skills and expertise in working in a distributed team environment.


Domain: Healthcare

Project methodology: Agile/SCRUM, RUP

Business Modeling Tools: MS Visio, UML, Balsamiq Mockup

Requirement Management Tools: Rational Requisite Pro

Defect Tracking Tools: HP ALM

Operating System: Windows XP/7, Windows Server 2012R2

Database: SQL Server, Tableau

Business Applications: Microsoft office Suite, MS VISIO, MS Project


Confidential, Norfolk, VA

Business Analyst


  • Utilized Agile Methodology to configure and develop process, standards and procedures in all phases of Software Development Life Cycle (SDLC).
  • Worked with Utilization Management, Care Management work stream to help Development, and Quality Assurance team to produce business efficient product by providing Product design and business understanding.
  • Coordinated with the stakeholders and project key personnel to gather functional and non-functional requirements during JAD sessions.
  • Studied the existing business process and created AS-IS workflow to illustrate the existing system.
  • Recorded requirements in the Requirement Traceability Matrix (RTM) defining each technical requirement in detail from areas like: main hardware, application software, networks, servers, Internet and desktop configuration.
  • Experience with AGILE Tool and methodology.
  • Responsible for the full HIPAA compliance lifecycle from gap analysis, mapping, implementation and testing for Medicaid Claims.
  • Responsible for gap analysis in changing old MMIS and Involved in testing new MMIS. Also, accountable for Medicaid Claims Resolution/Reimbursement for peach state health plan using MMIS.
  • Dealt with the EDI transaction-835 claims payments and remittance advice, which deals the payment from payer to provider.
  • Worked with the various Stakeholders and Subject matter experts (SME’s), Nurse Care Managers, Health Advocates, Support staff.
  • Communicated and collaborated with business partners and project teams to analyze High Level Care Management application.
  • Business Requirements to ensure accuracy in gathering Business Requirements, analyzing data work flows, defining the project scope and documenting the details using Rational Requisite Pro.
  • Facilitated Joint Application Development (JAD) sessions to focus on defining Care Management and Utilization Management Requirements of the portal.
  • Worked with configuring the Business rules to automate many tasks associated with the care management, Utilization Management including auto referrals and auto generating materials.
  • Identified actors and use cases for Care management and utilization management from the requirements and prepared Use Cases Diagrams, Business Process Flow, Activity Diagrams and Work Flow Diagrams to understand the interaction between actor and the system using MS Visio
  • Used Work plan to understand the workflow and what documents to create in specific formats
  • Experienced translating high level Business Requirement Document (BRD) into detailed Functional Requirement Document (FRD).
  • Used SQL queries to access database to test integrity of database and if certain functionalities were working.
  • Created and maintained Requirement Traceability Matrix(RTM) that linked the Business Requirements, Functional Requirements and Use cases to the Test Cases
  • Used Project Management Tools (MS Project) in managing schedules and deadlines, tracking progress, managing budgets and analyzing workloads.
  • Experienced in planning and analyzing Business Process Workflow Models to perform a GAP Analysis.
  • Participated in development of Time Line for project delivery in, to manage projects and resources for successful completion with a proven skill of meeting the deadline of the project

Confidential, CA

Business Analyst


  • Gathered business system, and functional requirements by conducting detailed interviews
  • Conducted JAD sessions with business units and stakeholders to define project scope and deliverables.
  • Responsible for creating use cases, and system architecture documents, and activity diagrams to proper execution of performance flow.
  • Designed and maintained managed care contract databases to streamline collection, analysis, and dissemination of contract data.
  • Utilized Agile/SCRUM Methodology to configure and develop process and procedures.
  • Assisted QA team in writing test cases and continuously analyze that project expectations are met.
  • Conducted meetings to understand the workflow, their process, and assisted in gap analysis to derive requirements from existing system enhancements.
  • Analyzed and documented Business Requirement Document (BRD), Functional Specification Document (FSD), and System Requirement Documentation using UML methodologies.
  • Used SQL queries to access database to test integrity of databases.
  • Experienced in performing Impact analysis and Risk analysis.
  • Maintain constant and effective communication with all the team members at all levels about the status and related information about the Issue.
  • Conducted technical/ non-technical presentations to the management and workshops for the clients.
  • Designed Use Cases and Use Case Models after accessing the status and scope of enhancement and understanding the business processes.
  • Created Alternate flow and main flow documents along with use case documentation.
  • Worked with SCRUM Team to validate the Technical Design Documents against the gap between the Functional Requirement Specifications and the Technical Design.

Confidential, San Jose, CA

Business Analyst


  • Gathered, analyzed and documented accurate and precise business requirements collected from the key stakeholders/top management executives.
  • Met with various groups to determine the business need and goals.
  • Worked on the following list of HIPAA-EDI Transaction Code sets:
  • Studied and analyzed the existing Claims system which is a multi-plan, single source processing solution for claims processing and adjudication. Conducted necessary sessions with the system users to collect and document relevant information.
  • Developed Use Case, Use Case Diagram, and Activity Diagrams using MS Visio . It was used by the IT implementation team to understand the process.
  • Extensively facilitated meetings/conference calls with stakeholders, Project managers, developers, QA analysts and other end users based onsite/offshore to deal with business and technical issues and resolving the issues.
  • Closely worked with QA to review test plan and test cases based on business requirements for the GUI, functional, User Acceptance, Performance, Integration, System and End-To-End testing.
  • Facilitated defect management meetings to discuss the defects logged into HP ALM and assigned them to the related developers. Daily meetings were conducted to keep a track of the defects and their status.
  • Performed UAT (User Acceptance Testing) on the BrauerBen application release cycles. Played an active role in user and support on any issues arising with the application.
  • Played an active role in users and providing support on any issues by providing user manuals, guides etc.

Confidential, San Mateo, CA

Business Analyst


  • Played an active role in users and providing support on any issues by providing user manuals, guides etc.
  • Prepared EDD (Enhancement Definition Document) for functional enhancements.
  • Played an active role in users and providing support on any issues by providing user manuals, guides etc.
  • Worked with other team members to translate business requirements to solutions.
  • Prepared Functional requirement checklist, Developed detailed procedures & Documentation for Key users and end users.
  • Identified Testing scope & scenarios, prepared upgrade deliverables checklist and performed upgrade testing for each application Module.
  • Scoped existing systems for errors and bugs such as persistent financial holds on order processing; Investigated the issues and provided solutions.
  • Checked and verified proper working of the customized functionality in all screens.
  • Participated in regression testing to ensure that the new business processes still work properly.
  • Assisted staff in updating the and documentation for new release.
  • Identified solutions using Online SAP library & OSS notes.
  • Extensively worked on Order management including customization of Sales orders, Contracts, Schedule line agreements, Cash sales, Rush orders, Item categories and schedule line categories.
  • Extensively worked on Transfer of requirements, Availability Check and ATP.
  • Worked extensively on User Exits for enhancements.
  • Suggested industrial best practices based on industry experience.

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