We provide IT Staff Augmentation Services!

Enterprise Program Manager (contract) Resume

Omaha, NE

SUMMARY:

  • Over 15 years implementing global, high visibility, enterprise IT business systems
  • 10 years project management, including SAFe, Agile, Waterfall, and SDLC
  • 5 years Program/Engagement Management
  • 5 years IT Support Operations
  • Managed and coached teams up to 30 resources
  • Focused on strategy, outcomes and delivery
  • Successfully delivered complex projects impacting multiple systems and business units.
  • Single point of contact for Executive Leadership, Project Sponsors and PMO
  • Responsible for scope, timeline, escalations, issues, risks, resources and finances
  • Strong influencing and negotiation skills with stakeholders, customers, and vendors
  • Excellent communication, presentation and problem - solving skills
  • Detail oriented with technical aptitude in both Cloud and On-Premise solutions
  • Industry experience includes manufacturing, financial services, insurance, telecommunications, transportation, utilities, oil & gas, aerospace & defense, pharmaceutical, public sector, high technology and agri-business.

TECHNICAL SKILLS:

IT Operations 24x7 Support Operations: 3 clients over 5 yearsCRM Sales & Service: Salesforce Sales Cloud & Service Cloud - 3 full life cycle projects

Confidential Cloud: 5 projects, 4 full life cycle projects

Siebel Sales & Service: 9 projects, 6 full life cycle projects

AWS Platform & AWS Connect: 2 full life cycle projects

Digital Marketing: Salesforce Marketing Cloud - 1 full life cycle project

Confidential Eloqua Cloud: 1 full life cycle project

Marketo Cloud: 1 full life cycle project

ERP Confidential EBS: 1 full lifecycle project

SAP: 1 full lifecycle project

Supply Chain: OM Plus SCM - 1 project

Business Intelligence: Tableau Analytics 2 full life cycle projects Confidential & Siebel OBIEE Analytics 5 projects, 4 full life cycle projects

Integration: Informatica Cloud 1 project Confidential Fusion / XSL 5 full life cycle projects Microsoft BizTalk 2 full life cycle projects

Master Data Management: Siebel UCM 2 full life cycle projects

Enterprise Architecture: High Availability with Multi-Site Failover 2 projects, 1 full life cycle

Agile Tools: JIRA, TFS, Rally. Familiar with Planview.

PM & QA Tools: Clarity, OWB, HP ALM, ServiceNow, Remedy, SharePoint, Project, Visio, SQL

PROFESSIONAL EXPERIENCE:

Confidential, Omaha, NE

Enterprise Program Manager (Contract)

  • ROLES: Enterprise Program Manager, Salesforce Operations Support Manager, Marketing Solution Architect
  • TECHNOLOGY: Salesforce Marketing, Sales, & Service, Tableau, Informatica, Wunderman, AWS Platform, AWS Connect, DevOps, SAFe methodology
  • $30M CRM Program Budget
  • Enterprise CRM Strategy- Led enterprise business capability assessment by partnering with Enterprise Architecture and key business stakeholders. Presented CRM strategy recommendation to Executive Leadership Team
  • Enterprise Salesforce Support Operations - Managed support team, established SLAs and multi tier support process. Established monthly collaboration of key stakeholders in multiple business segments
  • Manage, evaluate and document the performance of project team resources
  • Salesforce Marketing Cloud - Solution architect of collaborative effort for six IT teams and business partners. Oversight of project team implementing Lead Mgmt, Journeys, Email Campaigns, Google Analytics, Google Leads
  • Enterprise Output Management - Agile Project Manager for new enhancements. Key business stakeholders were Corporate Support Services, AP Finance, Insurance Claims, Direct Sales, Agency Sales, and Banking
  • Data Center Relocation Initiative - Migration Champion responsible for Enterprise Apps Division, including six IT teams, 200 applications and 30 Technical SMEs
  • Coached project teams with Agile methodologies and best practices.
  • Reported to IT Director, with accountability to Marketing, Sales and Service and in a matrix environment

Confidential, Alpharetta GA

Senior Program Manager (Contract)

  • ROLE: Senior Program Manager
  • CLIENT: Mohawk Industries, Calhoun GA
  • TECHNOLOGY: Salesforce CRM, SAP Hybris eCommerce, OM Plus Supply Chain, SAP ERP, IBM iSeries, BizTalk MW
  • $20M Program Budget for North America Business Unit with 2500 total users and $4B revenue
  • Directed, planned, and coordinated activities of department technology projects and project managers.
  • Directed multiple strategic long-range and highly complex enterprise programs and projects.
  • Coached project teams with Agile methodologies and best practices.
  • Supported Supply Chain Project Mgr with requirements backlog and sprint planning
  • Supported Salesforce CRM Program Manager with Agile sprint planning, project tracking, UAT planning/execution
  • 20 internal project team members and 30 vendor resources from 3 vendors.
  • Reported to PMO Director, with accountability to business in a matrix environment

Confidential, Dallas, TX

Engagement Manager / Principal Consultant

  • ROLES: Engagement Manager, Project Manager, Scrum Master
  • CLIENTS: Silicon Graphics, Flowserve, Lattice Semiconductor, Wes Pak Avocado
  • TECHNOLOGY: Salesforce CRM, Confidential CRM, Confidential EBS, Confidential Fusion MW, Java/SOA/REST, Web Services, Marketo Marketing, Eloqua Marketing, Confidential PRM, Confidential CPQ, Confidential GTM, Confidential Agile, Azerity Product Mgt, Tableau Analytics, OBIEE
  • $500K-$8M Projects / $1M-$25M Programs
  • Managed up to 30 resources (10 onshore, 20 offshore)
  • Oversight and coaching of Onshore/Offshore Project Managers and Business Analysts
  • Coached project teams with Agile methodologies and best practices
  • Manage, evaluate and document the performance of project team resources
  • Weekly updates to Chief Sales Officer, VP IT, PMO, including project plan, risk analysis, financials, CR resolution.
  • Provided strategic recommendations for Confidential Cloud applications, and for CRM operations
  • Worked with Salesforce & Confidential Success Managers and Product Managers on critical issues and service requests
  • Weekly demos with Business and daily scrums with team.
  • Weekly presentation to client VP IT, Business and IT Project Management Team, including status report, risks/mitigation, issues/resolutions, escalations impacting scope and budget forecasting/maintenance.
  • Maintained deliverables, tracked test issues and go live issues on SharePoint
  • Reported to client Director or VP, with accountability to Marketing, Sales and Service and in a matrix environment

Confidential, Plano TX

Solution Architect (Contract)

  • TECHNOLOGY: Confidential CRM on Demand, Confidential MDM, Confidential Fusion MW, Microsoft .NET
  • Designed custom web app for transferring Assets & Entitlements between accounts in M&A programs
  • Full life cycle Agile Project for 500 users
  • Responsible for User Stories, Requirements, Solution Design, Unit Testing
  • Weekly demos with Business
  • Daily scrums with offshore developers and testers
  • Regular communication to VP IT & Sr Business Team including status report, risks, issues, budget and escalations
  • Maintained deliverables, tracked testing and go live issues in Rally and HP ALM.

Confidential, Frisco TX

Project Manager / Principal Consultant

  • ROLES: Technical Project Manager, Enterprise Architect, Solution Architect, Business Analysist, Developers
  • CLIENTS: Boeing, AT&T, GlaxoSmithKline, Garner Group, UMB Bank, Cummins, Green Mt Coffee, McAfee, PEI Govt
  • TECHNOLOGY: Siebel and Sales Cloud CRM, Tableau & Confidential Analytics,
  • $500K - $3M Projects / $1M - $10M Programs
  • Managed up to 30 resources, onshore/offshore, internal and vendor
  • Manage, evaluate and document the performance of project team resources
  • Manage CRM 24x7 support operations for multiple clients
  • Projects included up to 450 internal users / 10,000 partner users, multi-language, multi-currency
  • Enterprise architect for multiple Disaster Recovery & High Availability clients
  • Responsible for regular communication to client Business Senior Management and client IT Senior Management including status report, risks/mitigation, issues/resolutions, and escalations impacting scope and/or budget
  • Weekly status updates for project plan, resource and budgetary estimates.
  • Work extensively with Confidential License Sales, Confidential Consulting Sales, Confidential Offshore Consulting Sales and Confidential Advanced Customer Support in preparation and presentation of contractual documents for clients.

Confidential, Chicago IL

Project Manager (Contract)

  • ROLE: Project Manager
  • TECHNOLOGY: Siebel 7.7 Sales & Order Management, Integration to SAP
  • Full life cycle project - Quote Approval System
  • Managed 8 onsite resources and 8 offshore developers, reported to Engagement Manager
  • Responsible for analysis, development, testing and delivery of Opportunities, Quotes and Orders.

Confidential, Eden Prairie MN

Project Manager / Principal Consultant

  • ROLES: Project Manager, Business Analyst & Developer
  • CLIENTS: ExxonMobil, McAfee, 3M,
  • TECHNOLOGY: Siebel CRM, Siebel Marketing, Integration to SAP
  • Responsible for analysis, design, and development Marketing to Order Management.
  • Weekly status to IT Director and Business
  • Designed, configured and coded quote approval workflow for quotes, orders, opportunities, and partner portal
  • Post-Production Support - Call Center, Partner Relationship Management, Order Management

Confidential, Dallas TX

Business Analyst

  • ROLE: Business Analyst
  • TECHNOLOGY: Siebel Marketing
  • Full life cycle internal project
  • Responsible for discovery, design, testing and delivery phases.
  • Vendor oversight and liaison between business and technical team

Hire Now