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Senior Business Analyst And Tech Lead Resume


SUMMARY MBA professional with 8+ years of diverse experience in the IT domain. Have executed large software projects as Business Analyst and Technology Lead on IBM Mainframes/ Open Systems for varied clients - USA and Denmark - in different geographic locations for CSC India. Excellent interaction with clients, adaptation to new technologies, quick learning and ability to accomplish aggressive deadlines. Rich exposure in business and technical analysis with a strong ability to communicate and convert clients’ non-technical requirements into concise representation to the team involving work on all phases of SDLC.


Master of Business Administration

Bachelor of Engineering - Electrical and Electronics

  • Graduated with First Class, Distinction. Top 1% of 400 students in the university
  • “Gold Medal” for top GPA in College


2005 - 2011 Confidential Chennai, India Senior Business Analyst and Tech Lead - Confidential (2008 – 2011)

  • SME on the project and was involved in Knowledge Acquisition at Aarhus, Denmark
  • Led a team of 5 members working with a cross functional and diverse team of business users and technology group to enable accurate communication of requirements and ensure consensus
  • Experience in managing the test team in creating test case and test data and executing the same and arriving at the schedules. Project experience in System Integration and Regression testing.
  • Scheduled and coordinated meetings for the project teams
  • Maintained project tracking logs - actions,issues,minutes of meeting,problems,change and risk
  • Liaison with Business and technology teams and other functional interface teams involving different vendors and third parties as necessary
  • Performed Defect Reporting and Analysis using HPQC
  • Implemented quality processes conducting Peer and Lead reviews that enhanced performance and Zero Production Leakage

Project Name: - TDC - System Integration Testing Project Description TDC (Tele-Denmark Communications) is the former telecom monopoly in Denmark. It is now privatized and is the biggest company in all aspects of telecommunication in Denmark with Landline, Mobile, and Internet etc. The TDC group has more than 13.4m customers ( 3.5 m Landline,7.1m Mobile,1.8m Internet , 1.0 m Cable TV ) in Europe. TDC Solutions provides communications services primarily in Denmark and the Nordic countries. Its activities include Landline Telephony services, Convergence products (combined landline and mobile telephony), Broadband solutions, Advanced security and hosting services, Data communications and Internet services, Leased lines, Sale of terminals and Installation.

Client Confidential Start Date 01-Sep-2008 End Date 16-Aug-2011

Role / Responsibilities Senior Business Analyst

  • Review of the BSD document
  • Preparation of the FRD(Functional Requirements Document)
  • Conducting the weekly meeting and discuss proactively regarding the issues and open items
  • Preparation of new test land for a major release work
  • Review of test plan and test cases using HPQC
  • Review of test data as per the project test requirements
  • Managed the System Integration Testing and Regression Testing functionalities
  • Report and track efficiently the status in Mercury Quality Center - HPQC
  • Involved in Work Allocation, Requirements Mapping, Test Case and Test data reviews
  • Maintained the product quality very well, Subject Matter Expert for the project
  • Handled Multiple projects as Team lead and Delivered with good accuracy. Utilized and Implemented Quality Process and Estimation techniques.
Environment:Mainframe Applications

Operating System:Z/OS Project Location:Chennai, India.

Business Analyst and Team Lead - Confidential, USA (2005 – 2008)
  • Managed a team of 4 and performed size and effort estimations (ROM), detail design and code development for Farmers Insurance, USA on IBM Mainframes
  • Elicited requirements from Subject Matter Experts and documented them per the needs and requirements of the project
  • Analyzed the functional details of various modules in mainframe and did the IMPACT Analysis for new business requirements
  • Prepared the Technical Requirement document (TRD) for the enhancement of the existing services
  • Utilized Agile Methodology to configure and develop process, standards and procedures
  • Achieved highest customer satisfaction rating through quality delivery
  • Streamlined Release Development Processes, to reduce development time by 20%, thereby improving overall project efficiency. Achieved on-time delivery quotient of 100%

1.) Project Name: - Cash Disbursements Journal (CDJ) Project Description The Farmers Insurance group has a common Cash Disbursements Journal for different Application users like Auto, Home Owners and Cross-line of business with different Account Numbers like 81/87 for which regular enhancement work is being done for every month.

Client Confidential – LA Start Date 01-Apr-2006 End Date 31-Aug-2008 Business Analyst and Team Lead

Role / Responsibilities:

  • Analysis and Design of New Screens in CICS for the new functionality
  • Performed the forward and reverse data mapping between the fields in mainframe with other functional interfaces
  • Develop System with Code-Construction with extensive validation tests
  • Coordinating with the onsite team Contribution
  • Involved in Estimation, Analysis, Detailed Design, Development and responsible for all review process.
  • SME for CDJ system.
  • Handled various release project deliveries, meeting aggressive deadlines.

Environment: Mainframe Applications

Operating System: Z/OS

Project Location: Chennai, India.

2. Project Name: - IA Upload Project Description The working organization desires to provide an easy to use New Business/Quote Submission system for independent agents. As a consequence, Farmers intends to implement the needed functionality by acquiring a commercial Agency Portal package. In order for the Agency Portal package to operate effectively, it will require interfaces to ancillary applications, both external and internal. Interfaces will be required to provide data services from Farmer’s legacy applications to the vendor product. Provide interface to the portal for independent agents that support quotes and new business for replacement cost derivation in Farmers Home Insurance Application System (FPPS). This involves development of the new service wrapper program in background from the input got from Independent Agency portal. The existing High Value replacement cost service is called by a new service wrapper program and the value is passed to the front end.

Client Confidential – LA Start Date 13-Oct-2005 End Date 10-Mar-2006 Software Systems Developer

Role / Responsibilities:

  • Involved in requirements gathering for development of the new service wrapper program
  • Attending status calls with subject matter experts at onsite in USA
  • Coordinating with the Onsite front end development team for integration of the service wrapper program with the front end
  • Developed an IASC individual service wrapper program for Replacement cost in High Value method
  • Prepared Code , Unit Test Cases and defect support

Environment:Mainframe Applications

Operating System:Z/OS

Project Location:Hyderabad, India.

2004 - 2005 Confidential Chennai, India Software Systems Developer - Farmers Insurance Group, USA

  • Contributed to the development and testing of Farmers Online Policy processing systems
  • Successfully implemented multiple software releases into production and received accolades for best customer experience

Project Name: - Fire Policy Processing System Release Development (FPPS-Online) Project Description FPPS acts as a front end to the Fire Policy System. This has a group of online CICS screens to capture all the information about the insured and the type of insurance policy. FPPS also acts as GUI for the agents and the users to get in and do any changes on the issued policies. Based on the functionality FPPS is further subdivided into Data Capture, Pre validation, Coverage Validation, Policy Validation, Transaction Summary, Underwriter Expert System, Pre & Post Expert System, Endorsement Derivation and Transaction Completion

Client Confidential – LA Start Date 05-Jan-2004 End Date 31-May-2005 Team member

Role / Responsibilities:

  • Develop System with Code-Construction with extensive validation tests
  • Help Resolve anomalies/defects during user acceptance testing
  • Create paperless check-ins for change management control Contribution
  • Preparation of Low Level design document
  • Preparation and review of test cases and performing Unit Testing
  • To maintain quality of the project as per the standards

Environment:Mainframe Applications

Operating System:Z/OS

Project Location:Chennai,India.

2002 - 2003 Confidential Chennai, India Associate Professor - Department of Electrical and Electronics Engineering

  • Handled lectures and practical sessions for first and second year engineering graduates
  • Monitored student performance through examinations and graded them for viva-voce

Technical Skills:

Mainframe: High level designing, Low level designing, Workflow designer, Production support, Software development life cycle(SDLC) Databases: VSAM, DB2, DB2 stored procedures and DB2 catalog and Oracle Tools: MS-VISIO, MS-Office, Endevor, Trace master, In-Sync, File-Aid, Beta 93, Dump Master, XPEDITOR, Hiperstation ,CA7 scheduler, Brownstone,Lotus notes and MS office tools, MS-SharePoint, Excel Operating System: MVS/ESA on IBM/390, Z/OS, Windows 2000/NT/XP/98/95 Languages: VS COBOL II, MF COBOL, JCL, PL/SQL, HTML, XML, JAVA OLTP: CICS Utilities: TSO/ISPF, SDSF, VSAM, SPUFI, FTP, Easytrieve and QMF Middleware: MQ Series

Professional Certifications

Certification Details


Professional Training

IBM Mainframe Training Course


Skills:INS-21 Certified , Release Engineering , Excel , Business Analysis , Defect Tracking , Status Reporting , System Testing ,Agile,SaaS,HPQC Project Execution , Quality Assurance , Client Interfacing , Requirement Analysis , Training & Development , Word , Test Planning , Software Design , Test case , Test Estimation ,Batch and Database Testing Languages: English, Fluent Hindi, Tamil and Telugu (Indian languages)

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