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Business Analyst Resume

PROFESSIONAL SUMMARY:

  • 17 + years of IT experience as aBusiness Analyst (gathering and documenting business requirements for Web and iOS applications), QA Tester (developing manual test plans and test cases) and Coordinator between Infrastructure, Business, teams and 3rd party vendors
  • Translates the concepts and ideasof the business owner into comprehensive and detailed business requirements
  • Comfortable mapping business requirements to UX requirements and in turn collaborate with infrastructure, development,engineering, and design teams to ensure the most user friendly experience for the end user
  • Experience with system, functional, integration, regression, negative, smoke, agile, usability, and exploratory testing
  • Provide end user customer support for production related questions/hardware and software issues, problem analysis, resolution and
  • Comfortable conducting project meetings with key stakeholders/business owners as well as members of the core project team (IT, Engineers, Testers, Analysts) to validate status of project tasks, discuss outstanding defects/clarify requirements, and ensure project is on course
  • Self - motivated; thrives in a fast-paced and changing environment and able to successfully prioritize activities accordingly to meet goals and provide the best customer service possible

TECHNICAL SKILLS:

Tools: JIRA, YouTrack, Oracle Test Manager, Selenium,Mercury Quality Center, Team Track, ClearQuest, Test Manager, LogViewer, Rational Requisite Pro, Test Director, Axure, iRise, Documentum, Dropbox

Software: Microsoft Teams, MS Office, Project, Excel, Visio, Adobe

Methodologies: Agile, Scrum,Kanban, Iterative, Waterfall

Operating Systems: iOS,Tablets,Mac,AS/400, Lotus Notes, UNIX, Windows, Linux, SharePoint

Languages: HTML, .NET, Java,Symfony,PHP,Swift,Objective-C, UML

RDBMS: SQL, MS-Access, Oracle

PROFESSIONAL EXPERIENCE:

Confidential

Business Analyst

Responsibilities:

  • Coordinate and collaborate daily with the IT Infrastructure team and teams from the Business Unit on a large project effort involving the installation of new workstations and A/V equipment
  • Responsible for capturing requirements related to the upgrading of technology in conference rooms and offices
  • Responsible for sending out appropriate communication to leadership providing status updates
  • Coordinate and lead e-waste, recycling, and donation efforts for old equipment removed from work areas
  • Worked jointly with change management team to create a survey which is distributed to users of various organizations within the company to rate their satisfaction with the new workstation equipment received
  • Travel to field sites when needed to scope out conference rooms and document design details
  • Create and maintain detailed spreadsheets for all conference rooms within the San Joaquin Valley to ensure readiness for the A/V equipment installations
  • Work closely with A/V vendor to prep for and ensure successful implementation occurs

Confidential, Shafter, CA

IT Supervisor

Responsibilities:

  • Collaborated/coordinated with local Infrastructureteam to ensure support provided to all DC Operations when needed
  • Supported and served as liaison between the Business and Infrastructure for all teams (i.e. Inventory Control Quality Assurance, Engineering,, Shipping/Receiving, and Hotel areas)
  • Coordinated and worked with Infrastructure as needed to help resolve any hardware issues that would arise such ashand-held scanning devices, put to voice technology, and label printers
  • Participated and led weekly meetings with Business Analysts and Infrastructure teams with the goal of providing overall statuses, project updates, milestones, possible risks and upcoming plans
  • Documented requirements utilizing the Agile methodology
  • Served as point of contact whenever a severity event occurred (i.e. an application was down preventing end users from continuing to perform their job), and sending out communication to Business Leadership and IT teams
  • Coordinated a phone call to loop in all the appropriate parties to troubleshoot the severity event to resolve the issue as quickly as possible (including infrastructure, web teams, 3rd party vendors and business)
  • As a supervisor, was available 24/7 to answer any calls or issues that arose and address them
  • Coordinated UAT sessions (on both the east and west coast) for projects and major enhancements ensuringIT, DC Operations, Stakeholders and End users were aware of changes being implemented to ensure a smooth production release
  • Worked closely with Infrastructure, Inbound/Outbound Managers/Supervisors on the floor to address any issues/concerns on a daily basis establishing and maintaining strong working relationships with team members on all shifts
  • Sent out weekly communications to the Business keeping them aware of change requests being implemented so they were able to prepare if/when need be and ask any follow-up questions
  • Wrote detailed test scripts based on the needs of the business/project and tracked defects accordingly and coordinated with local and offshore development team members
  • Performed post validations once implementations of enhancements/projects had been completed; coordinated closely with Infrastructure as system/hardware upgrades were performed
  • Conducted and provided mid-year and annual reviews

Confidential

Testing Lead

Responsibilities:

  • Created and maintained test plans for specific feature testing as well as regression testing
  • Performed end-to-end application testing on the Web and iOS mobile devices ensuring successful integration between the two
  • Tested to ensure successful integration between third party site-specific data (SST) into Confidential applications
  • Validated API calls are being successfully requested and submitted where appropriate
  • Ran queries in SQL to validate data appearing on the UI matches what is stored in the database
  • Established, documented and continued to update testing standards and best practices for the organization
  • Coordinated/led daily stand-up meetings with development and project management to discuss status of daily testing efforts focused on new application development targeted for the Ag Industry
  • Logged defects and coordinated with team/Scrum Masterto prioritize and assignappropriately
  • Developed/support documentation for product - post release
  • Signed-off on overall end-product functionality ensuring client use readiness

Confidential

Business Analyst

Responsibilities:

  • Created and maintained functional requirements documentation for ongoing projects related to the Brokerage client facing website
  • Worked closely with business to ensure all requirements are adequately captured and detailed
  • Led conference calls with business/offshore and other IT team members to review and discuss ongoing requirements ensuring all teams were on the same page and approval was given
  • Worked closely with development teams to discuss requirements and feasibility from a technical perspective in order to understand the effort involved and forecast realistic timelines for deliverables
  • Coordinated UAT testing sessions involving key business members with project involvement

Confidential

Testing Lead

Responsibilities:

  • Established and documented QA standards and best practices for the organization
  • Coordinated/led daily agile stand-up meetings with development and project management to discuss the status of daily testing/development efforts focused on new application development targeted for the Ag Industry
  • Logged and prioritized defects and assigned accordingly to the development team
  • Performed end-to-end application testing on Web and iOS mobile devices (iPad specifically) ensuring successful integration between the two
  • Performed back-end validation to ensure data integrity utilizing SQL queries
  • Developed detailed regression test suite
  • Signed-off on overall end-product functionality ensuring client use readiness

Confidential

Business Analyst/Testing Lead

Responsibilities:

  • Documented functional requirements documentation based on business requirements and working sessions with end users/stakeholders
  • Facilitated triage support with infrastructure teams and business partners to resolve technical issues
  • Involved in all testing aspects during Mainframe Migration project, and projects involving Trading Enhancements, Envision, and Brokerage services within the client facing website
  • Created detailed mapping document linking the Business Requirements Documentation and Visual Design Documentation to help facilitate the creation of the test scripts
  • Created, maintained and ran detailed test scripts during various releases for the eBrokerage client facing website
  • Coordinated testing efforts between the different Interface Partners, both with internal IT teams and external vendors who sent and received data files
  • Created and maintained an extensive and detailed Production Planning spreadsheet for each project implementation, which defined the anticipated data inputs and outputs between Interface Partners and tracking timing of when validations should occur
  • Worked closely with the Business to ensure the appropriate UAT scenarios were captured for all projects
  • Created extensive and support documentation for the applications implemented during the Mainframe Migration project as well as the two subsequent major projects involving Trading Enhancements and Brokerage services
  • Provide weekly status reports and project estimates to management detailing out project status from a testing perspective to include the number of test scripts run, defects found, milestones accomplished, and next steps

Confidential

Business Analyst

Responsibilities:

  • Gathered business requirements and wrote functional specifications and use cases
  • Documented field label names, description, functionality, error, alert, informational and maintain this information in a formal “copy deck” word document to help with development/testing efforts
  • Worked side-by-side with usability and design teams to ensure the UI model and business requirements were kept in sync utilizing the iRiseprototype tool
  • Coordinated usability labs sessions with mortgage consultants to ensure we were developing the most user friendly system possible based on the needs of the business and end users
  • Logged and tracked defects in Quality Center, working with development to make sure appropriateprioritizationoccurred and defects were and addressed in a timely manner

Confidential

Quality Assurance Tester

Responsibilities:

  • Wrote Acceptance and Regression test cases for both maintenance support tasks and ongoing agile projects
  • Involved in testing the overall claims flow process running 837P and 837I transactions
  • Ran SQL queries to ensure/validate the correct data had been committed to the database
  • Utilized Visual Studio - Team Foundation Server to log, track and prioritize bugs accordingly

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