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Bpm Business Analyst Resume

Cherry Hill, NJ


  • About 8 years of experience as Business Process Analyst, Business Analyst, & Technical Analyst in the analysis, design, implementation and integration strategies within a team - oriented environment, utilizing quantitative and qualitative analytical skills with strong ETL/BI reporting development.
  • Certified Scrum Master (Scrum Master Accredited certificate) from the International scrum institute.
  • Strong Mortgage, Financial, Credit Card and Health care experience with good knowledge of all critical phases of the Mortgage Process, Credit Card Life Cycle including Processing, Underwriting, Closing, Post Closing, Servicing, Campaigns, acquisition/application processing, portfolio conversion and Servicing, maintenance
  • Strong Understanding of Business Process Management, Case Management with strong knowledge in front-end Business Applications’ architecture, integration points with multiple Applications, analyzing existing Business Processes and identifying candidates for Automation
  • Proficient in creating various documents like Business Requirements Document (BRD), Product Requirement Documents (PRD), Functional Specification Requirement (FSR), Business Process Flows, User guides
  • Expert in Tracking and Managing the Requirements using Requirement Traceability Matrix (RTM) that controls numerous artifacts produced by the teams across the deliverables for a project
  • Experience as a Product Owner for Business Applications advocating the reuse of it across multiple channels for similar functions.
  • Expertise in Creating Mockups using prototyping tools like JustinMind, Pencil, Balsamiq, and creating Business Process flows, Business Process Definitions (BPDs) using IBM Blueworkslive, MS Visio, Savvion Process Modelling, IBM Process Designer
  • Strong experience in Quantitative and Qualitative Analysis of Data using Business Intelligence tools like Tableau, Oracle Business Intelligence (OBIEE, OBIA), SAS and Building Drill down reports, Dashboards, experience in ETL/BI development using Informatica, ODI
  • Demonstrated Programming skills using SAS, SQL to gather Transactional and Historical data for reporting
  • Strong understanding and Experience working in SDLC methodologies like Agile/Scrum, Waterfall, Kanban
  • Experience in Project management, and ability to identify and review project dependencies as well as system dependencies to engage different teams in development
  • Experience in creating complex Business rules and execution using Business Rules Engines like Corticon, ODM.
  • Experience in performing Smoke tests, Sanity Tests, Regression tests
  • Providing Production support by analyzing Error Logs, Troubleshooting scenarios to narrow down issues
  • Expertise in Master Data Management concepts, Methodologies and ability to apply this knowledge in building MDM solutions.
  • Adept in creating Narrative Use Cases, Use Case Diagrams, Sequence Diagrams, Activity Flow Diagrams, Flow Diagrams and other related UML Diagrams.
  • Expertise in conducting SWOT analysis, Cost benefit analysis, Return on Investment analysis (ROI) and User Acceptance Testing (UAT) and Production Support
  • Extensive experience working with Quality Assurance team in collaborating efforts required for the creation of test plans, test scenarios and test cases for system and integration testing
  • Strong business acumen, strategic thinking, communication, interpersonal and presentation skills. Adept at creating, editing and coordinating extensive communication networks


Operating Systems: Windows 2003/XP/Vista/7, Linux, AIX 5.3/4.3Project

Management Tools: Workfront, MS Project, MS Visio, Rational Clear Quest

BPM/ETL/BI: Savvion BPM, IBM BPM, PEGA PRPC, Aprimo Marketing Studio (AMS), IBM Data Stage, SQL*Loader, Informatica, SAP Business Objects, Tableau, OBIEE, Micro Strategy, SSRS

Bug Tracking/Testing: JIRA, Zephyr, Quality Center, MS Visual Studio, Rational Quality Manager, Rational Functional Tester, Rational Performance Tester, QTP

Business Modeling: MS Visio, IBM Blueworks Live, Rational Requisite Pro, Concept Draw Pro

Project Methodologies: Software Development Life Cycle (SDLC), Agile (Scrum), Waterfall, Kanban, RAD, Six Sigma, Rational Unified Process (RUP)

Messaging Queues: Sonic MQ, IBM MQ

Oracle 10g/9i, MySQL, MS: Access

GUI Tools: Toad 10.0, WinCVS 2.0, Control-M 6.2, CA Unicenter

Languages/Programming Skills: SQL, PL/SQL, Java, C, C++, .Net, xml


Confidential, Cherry Hill, NJ

BPM Business Analyst


  • Learned about various business applications used for transactions like Lakewood(Loan Origination System), Sales Portal, FiServ, to be able to understand the cross system relationships and the underlying data models.
  • Prepared and Presented Business Requirements Document (BRD), System Requirements Specifications (SRS), Functional Specification document (FSD)
  • Performed Gap analysis by identifying existing technologies, analyzing future state requirements
  • Responsible for advocating multiple channels/Lines of Business and acting as a point of contact. Suggested end-to-end Process flows, frameworks, toolkits and helped in implementing them for usage across various channels.
  • Created various templates for enterprise usage for User Guides, Scope Documents, Requirement documents
  • Created Process blueprints for Cost and Time estimates for migrating existing Savvion Business Process Applications to IBM BPM
  • Worked as a Product owner for a framework called “Generic Checklist Framework” which was used across different channels and different applications for similar functions, and advocate and maintain its generic features for it to be usable in different ways so that Programming efforts can be reduced.
  • Involved in interviewing the business owners of various processes to understand and document the business processes to suggest solutions for their Processes to improve efficiency and reduce cost, and recommend automation where applicable
  • Expertise in Creating Mockups using prototyping tools like JustinMind, Pencil, Balsamiq, and creating Business Process flows, Business Process Definitions (BPDs) using IBM Blueworkslive, MS Visio, Savvion Process Modelling, IBM Process Designer
  • Understood Security requirements forBusiness Applications and Proposed Access Control methods for various applications to control Risk
  • Experience executing Business rules in Business Rules Engine like Corticon, ODM
  • Experience in performing Smoke tests, Sanity Tests, Regression tests in TEST and UAT
  • Providing Production support by analyzingError Logs, Troubleshooting scenarios to narrow down issues
  • Planning project based on urgency and scope using project management methodologies like Agile/Scrum, Kanban, Waterfall and reported using Workfront
  • Testing the applications and reviewing the test cases provided by QA team in JIRA
  • Closely monitoring the bugs and provide guidance in resolving them.
  • Provided expertise for the BPM applications for Migrations and presenting the applications for time and Cost estimations to migrate from Savvion to other BPM tools like IBM BPM, PEGA PRPC and helped the management to take decision on the best system based on existing model
  • Involved in User Training, Workshops for buy-in from Business users
  • Acted as point of contact for Migration of Business Applications from requirements, technical designs, development, System Testing, UAT, Deployment to Production Support, performance management.

ENVIRONMENT: SAVVION BPM, Lakewood, Tableau, SAP BO, IBM Blueworks Live, IBM BPM, MS Visio, JIRA, Workfront, Corticon, ODM, MS-EXCEL

Confidential, Pennington, NJ

Business Analyst


  • As a Business Analyst engaged with Communication letters and Translation services team engaged in creation of Workflows and BPM process coordinating Communications, Translations and CF&P (Letter build) teams. This ensures capturing reviews and approvals from Legal, Compliance, Fair Lending and audit with strong controls for Multiple Lines of Business within the company.
  • Involved in interactions with all the stakeholders across multiple lines of business and created a streamlined process for extending to new corporate needs.
  • Worked with business, technical team and other stakeholders to put together Business Requirements Document (BRD) for the Workflow Process across lines of Business.
  • Tested the Services designed using Java & JavaScript and created requirements for productivity improvement through elimination of additional manual work by simplifying processes. Worked closely with the Workflow Automation team and responsible for interacting with stake holders to gather requirements, performed documentation of scope documents for AMS
  • Created mock-ups, prototypes to help fine-tune business requirements and enable visualize reports, system generated email notifications etc.
  • Created detailed process flow and mapping documents, outlining various scenarios that assisted all the stakeholders understand the process and help create effective process controls and fulfill audit requirements.
  • Created UML, State Transition diagrams etc. to document the process.
  • Created automated SLA report requirements to help the team keep track of the timelines by alerting the stakeholders proactively.
  • For effective management & reporting purposes, helped develop and implement parent-child relationships using package concepts within Instream system.
  • Identified and documented all the Test Case scenarios and performed UAT testing. Performed rigorous testing in QA to prevent potential production issues and ensuring that the application is functioning as per the business requirements using ALM HP tool.

ENVIRONMENT: Aprimo Marketing Studio/Instream System, Teradata, Informatica Power center, MS Visio, UML, Crystal Reports, Tableau Reporting, Java, JavaScript

Confidential, Plymouth, MN

Business Analyst


  • Designed and developed test cases based on functional requirements for Institutional and Professional claims for EDI and HIPAA Transactions testing.
  • Managed clients for ERP related projects through project life cycle.
  • Implemented training courses on Functional and Technical aspects of ERP system
  • Supported ERP system users by providing troubleshooting, report generating, SQL query writing and system analysis services - recommending business process improvements to leverage system features and functionality.
  • Performed System testing of the Claims processing systems (Pricing Rules, Duplicate/Limits validation, Member Eligibility, Provider Enrollment, etc).
  • Performed testing for Medicare, Medicaid and X-Over claims for Medicaid Management Information System (MMIS).
  • Prepared documents for business requirements document (BRD), systems requirements specification (SRS), high level design documents (HLDD), and traceability mapping / matrix with the assistance from the business group, and the IT team members.
  • Prepared graphical depictions of Use Cases, Use Case Diagrams, State Diagrams, Activity Diagrams, Sequence Diagrams, Component Based Diagrams, and Collateral Diagrams and creation of technical design (UI screen) using Microsoft Visio.
  • Conduct complex documentation and user needs analysis. Interface with team and staff to develop HL7 integration.
  • Involved in full life cycle of Business Objects reporting Application.
  • Lead Business Intelligence reports development efforts by working closely with Micro Strategy, Teradata, and ETL teams.
  • Developed the strategy for developing and implementing new EDI (HL7 and X12) interfaces and converting historical clinical and data.
  • Conducted business-impact assessment, compared the results with the new HIPAA 5010 standards to determine the current level of compliance, and developed an action plan for approval by the project steering committee.
  • Developed plan for data feeds and data mappings for integration between various systems, including XML, to follow ICD 10 Code set and ANSI X12 5010 formats.
  • Conducted Gap Analysis, and Gathered User Requirements by Interviews, user meeting, JAD session, and Requirement Elicitation Sessions.
  • Tested the Services designed using Java & JavaScript, ASP.
  • Utilized corporation developed Agile SDLC methodology. Used ScrumWorks Pro and Microsoft Office software to perform required job functions.

ENVIRONMENT: HL7, Informatica Power Center, Business intelligence (BI), Business Objects (BO), MicroStrategy, Microsoft Office SharePoint 2007, Agile, Rational Requisite Pro, MS Office, SQL Server 2005, DB2, JAVA, J2EE, ASP.Net, MS Project, MS FrontPage 2003, MS Access, HP Quality Center.

Confidential, Greensboro - SC

Business Analyst


  • Elicited requirements and documented detail design specifications for Business Objects Universes and Reports.
  • Followed ITIL methodology to improve quality and reduce defects.
  • Performed analysis of business rules, business and system process flows and user administration to be used for the new merged platform.
  • Development Requirement Traceability Matrix to record changes in requirements through design, development, testing and release of software.
  • Used Rational Rose for Use case modeling.
  • Responsible for developing Business Requirement and Functional Requirement Document and documenting the requirements in Quality Center.
  • Performed Root Cause Analysis and developed solution options.

ENVIRONMENT: PRPC v6.3 SP1, Oracle 11g, BO.


Business Intelligence Developer


  • Configured OBIEE Scheduler for implementing delivers for external suppliers simulating Vendor data using data level security.
  • Involved in the requirements gathering sessions working closely with Business analysts, stakeholders from business groups.
  • Worked on various reports like Purchase Order (PO) by Supplier, Open PO, PO Promotions, Supplier Metrics, and Forecast Summary exemption reports based on transactional legacy data.
  • Implemented fragmentation in OBIEE for reporting against multiple sources like Informix - Oracle, Oracle - Excel, and Oracle - Teradata combinations.
  • Worked on POC for 9 Supplier implementation using session variables with row wise initialization to filter the 9 pilot vendors for OBIEE reports.
  • Developed repository, configured metadata objects (Subject Areas, LTS and LTSS) and Web Catalog Objects (Dashboards, Pages, Folders, Reports)
  • Successfully implemented Ad-hoc reporting in OBIEE for reporting against third Normal Form physical data model.
  • Created Objects and prepared reports like financial reports, standard and adhoc reports, and universes.

ENVIRONMENT: OBIEE, BOXI, Informix, Teradata 12.00.02, Oracle 10g, UNIX, and Datastage 8.7.

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