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Sr. Supervision Analyst Resume

SUMMARY:

  • Proficient in Business Requirement Gathering, Business Process Flow, Functional Process Flow, Business Process Modeling, Business Process Re - engineering and Business Change Management,
  • Extensive knowledge of project life cycle, project management processes, Change Management and various project management tools
  • Conducted Daily Scrum meeting, Planning Sessions, Backlog updates, User Stories updates, Continuous Integration, Continuous Testing
  • Documentation in the form of Artifacts and Specs. Creation of industry standard documents such as BRDs, FSDs, User Stories and Use Case specs.
  • Experienced in Scrum Practices like User Stories, Story Slicing, Backlog Grooming, Release Planning, Sprint Planning, Spring Review and Sprint Retrospective
  • Proficient in preparing different requirement artifacts like functional specifications (FS), workflow/process flow, algorithms, business rules, use cases, Software requirement specification (SRS), Change request (CR) and Requirement Traceability Matrix (RTM).
  • Adept at creating and transforming business requirements into functional requirements and designing business models using UML diagrams - Context, Use Case, Sequence, Activity diagrams, MS Visio.
  • Experience in developing Business Requirement Document (BRD) and Functional Requirement Documents (FRD)
  • Expert at documenting Functional Specifications (FSD) and Application Design with strong experience in prototyping and mock-ups.
  • Experience in using MS Office extensively (Word, Excel, Visio, Power Point, Outlook, and Project) for calculations, graphs, analysis, presentation and documentation throughout the project.
  • Vast experience conducting and documenting the As-Is/To-Be processes and Business Process Re-engineering (BPR).
  • Solid business communication, and presentation skills, adept at creating and coordinating extensive communication networks (facilitation of joint application development) (JAD) sessions and interviews, written correspondence, reports, project status reports, PowerPoint presentations, e-mails).
  • Strong experience in Application Design (Prototyping, Screen Mock-ups), wireframes, UI design
  • Considerable knowledge in the analysis, design, and re-engineering of system applications and business processes, using structured system analysis methodologies, placement of business controls, diagramming data and process mapping, applying Unified Modelling Language (UML) diagrams.
  • Strong knowledge of SQL, data analysis and data validation using SQL.
  • Excellent understanding and expertise in writing complex SQL queries to perform back-end testing.
  • Extensive experience in creating and maintaining source to target Data mapping documents
  • SQL skills include writing queries, user defined functions, views and indexes
  • Strong documentation and analytical skills, strong problem-solving skills.
  • Assist with the development and execution of detailed system and user acceptance test plans, test cases and test scripts for manual and automated testing.
  • Created and managed the Business Requirements in HP Quality Center.
  • Prioritized and tracked defects using Bug tracker, Jira,ServiceNow,Share point Created user manual/training docs for easy learning of web application.
  • Extensive exposure to End-to-End testing, System testing, Regression testing and User Acceptance testing (UAT).

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Supervision Analyst

  • Prepare reports for supervisory review according to the definitions in the firm’s Written Supervisory Procedures (WSPs). Ensure these reports are adequately retained in for books and records purposes.
  • Collect data and review responses to regulatory and internal audit inquires.
  • Maintain organization of documented reviews and data pertaining to the Supervision department.
  • Assist in maintenance and execution of the site’s Business Continuity Plan (BCP)
  • Provide principal sign off on defined controls.
  • Support department initiatives by executing on research, providing requirements and testing as needed.
  • Perform related duties as assigned by supervisor.
  • Maintain compliance with all company policies and procedures.
  • Providing day-to-day operational support to the internal and external Broker Dealer customers of Confidential Group.
  • Learn about our business and develop expertise in BD operations, processing and service as a stepping stone for acquiring additional responsibilities.
  • Process daily transitions while meeting process requirements, SLAs and achieving quality metrics.
  • Partner with other team members to ensure advisors experience consistent, high-quality customer service.
  • Help coach and train new employees on key skills.
  • Proactively work to identify and resolve potential problems with respect to operational issues.
  • Respond to inquiries from internal as well as external customers via email, fax and phone in a timely fashion.
  • Responsible for daily processing of work associated to our department
  • Perform detailed research as requested on customer accounts and respond on time.
  • Provide phone support for department.
  • Comply with processes and procedures of the team and regulatory requirements.

Confidential, Urbandale, Iowa

Project Assistant

  • Answer Customer calls regarding existing accounts.
  • Helping them in creating new accounts.
  • Answering questions regarding there reports.
  • Directing them to access their reports.
  • Was involved in Joint application development and Joint Application management sessions.
  • Was involved in the Gap analysis sessions to discuss certain issues and ideas with development teams.
  • Consult with customers to evaluate their needs and determine best options.
  • Respond to questions and concerns about service and escalate calls appropriately.
  • Involved in change management process in service now.
  • Assisted Testing team in developing and maintain quality procedures ensuring that appropriate documentation is in phase.
  • Conducted many informal sessions to confirm the application meets the business requirement and handled Change management process.

Teller

Confidential, Brooklyn, NY

  • process range of retail and commercial transactions handle X daily financial transactions initiate and open new accounts issue cashier checks, money orders, currency orders rder and activate ATM and debit cards activate fund transfers receive and verify loan and mortgage payments verify endorsements manage customer inquiries and complaints consult with customers on bank products and services identify and refer sales opportunities comply with all operational, security and control policies and procedures adhere to all reconciliation and balancing procedures assist with daily operation and balancing of ATMs

Confidential

Business Analyst

Responsibilities:

  • Facilitated JAD sessions to collect requirements from system users and prepared business requirement that provided appropriate scope of work for technical team to develop prototype and overall system.
  • Identified processes for developing and documenting detailed business rules and requirements. Data was collected from end-users, and analysts.
  • Involved in creating business requirements document (BRD) and Functional Requirements Document (FRD) and translating them to technical specifications
  • Estimated effort for the projects (and change requests) using function point analysis (.Net or SQL)
  • Developed workflow based applications (.Net environment)
  • Performed business process re-engineering by analysing the business requirements and changes in work flow
  • Daily involvement with the agile software development life cycle, documenting and working through systems issues as part of a business analysis team.
  • Requirements were gathered through interactions and meetings and periodic walkthroughs with potential users of the application.
  • Developed workflow, screen mock-ups, and conversion requirements for all transaction related activities.
  • Developed business process models in Agile Methodology to document existing and future business processes.
  • Worked closely with Business teams to determine attributes for defining customer segmentation.
  • Associated Offers and Campaigns with appropriate segmentation of the customer.
  • Conducted Use-Case reviews and identified gaps, leading to improvements/enhancements in the same.
  • Guided development teams to break down large and complex user story into simplified versions for execution
  • Created and maintained the Requirements Traceability Matrix (RTM).
  • Developed the “As-Is” and “To-Be” business process, data flow diagrams, processes and procedures.
  • Worked with the Project Manager on various Project Management activities like keeping track of Project Status, Deadlines, Environment Request, and Compliance Issues.
  • Ensured Use-Cases were consistent and covered all aspects of the Requirements document.
  • Identified and analyzed the data requirements for the various site teams and made sure that the required data is available in the testing environment.
  • Organized and performed functional and regression testing and support for User Acceptance Testing (UAT).
  • Interacting with other teams through walkthroughs, teleconferences, meetings, etc. to resolve various issues.

Confidential

BUSINESS ANALYST

Responsibilities:

  • Worked with the Product Owner and the Scrum team on a daily basis for sprint related standard activities
  • Organized pre-grooming and grooming sessions with team as needed
  • Involved in creating user stories and translating them to technical specifications
  • Daily involvement with the agile software development life cycle, documenting and working through systems issues as part of a business analysis team.
  • Initiated use of Service Now , an application lifecycle management tool and performed requirements management, test case management, and reports and dashboards
  • Defined user stories and acceptance criteria
  • Conducted interviews with key business users to collect requirements and business process information.
  • Conducted JAD sessions with the key business users and stakeholders.
  • Performed GAP analysis to identify the discrepancy between what is and what should be in the website layout and then developed a plan to close the gap.
  • Analyzed user requirements, attended change request meetings to document changes as per users request.
  • Defined Scope of Project, gathered business requirements, and documented them while following Unified Modeling Language (UML).
  • Asked detailed questions and noted the requirements to understand business rules, business process, business flow, stakeholders, and follow the SDLC standard of the business in project meeting
  • Prepared requirement traceability matrices (RTMs) and managed all components of the business requirements.
  • Conducted weekly and monthly meetings to review the business processes and the project progress.
  • Involved in Data Analysis & Mapping to track all data elements used in the application from the user interface through different interfaces to the target databases in which they are stored.
  • Performed Data Analysis and data manipulation of source data from SQL Server and other data structures to support the business organization.
  • Formalized Report/Data request process and requirements gathering process.
  • Retrieved Data using SQL queries and did Data Mapping and Data analysis.
  • Used Microsoft Excel and Microsoft Access for Data Analysis and Reporting.
  • Designed and implemented basic SQL queries for QA testing and report / data validation. Set up definitions and process for test phases including Product, Integration, System and User Acceptance testing (UAT)
  • Helped QA Team in writing test cases, test plans and tested the final application to verify whether all the User Requirements were catered to by the application.
  • Used Jiira for defect tracking and change management request.
  • Collected test metrics weekly from the Clear Quest defects database that reflected the status of the test execution and the state of the defects, and presented weekly status report to Project Manager.
  • Identified bugs and tracked them to completion using JIRA
  • Coordinated and prioritized outstanding defects and system requests based on business requirements.
  • Organized and performed GUI testing, functional and regression testing and support for User Acceptance Testing (UAT).

TECHNICAL SKILLS:

Microsoft Technologies: MS Visio, Excel, Word, Outlook, PowerPoint & SharePoint

Requirements Management Tools: Jiira,Confluence

Operating Systems: Windows and DOS

Business Skills: Business Process Analysis & Design, Process Improvement and Implementation, Assessment, Requirement Gathering, Use Case Modelling, JAD Sessions, Gap Analysis & Impact Analysis:

Project Management: MS Project & JIRA

Databases: SQL Server

Methodologies: Agile & Waterfall

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