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Business Analyst Resume

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Project Management Consultant

Skills Summary 

Talented and successful Management Professional with a strong background of over 20 years in Information Technology (including Storage Management & Software Development), Project Management, Business Analysis, Organizational Change Management, Operations and Solution Delivery. Progressive responsibility gained over the course of a career based on exemplary organizational, management and leadership skills. Solid technical expertise, able to bridge the gap between technical and non-technical personnel. Adept at working with inter-departmental groups to identify and resolve issues and determine requirements. Proven record of managing projects from concept to completion. Resourceful, detail-oriented, self-directed and innovative with the ability to work independently and make well thought out decisions. Sets high personal standards and consistently achieves business goals. Consistent success in solving diverse and demanding business problems. Experienced in estimating, scheduling, planning, evaluating and following up varied responsibilities in a timely and complete manner. Excellent presentation, reporting, and communication skills.

Technical Skills

Requirements Management, Metrics, Business Systems Analysis, Release Management, Process Design, Project and Change Management, Relationship and Stakeholder Management, Team Leadership and Mentoring, Site and Compliance Management, Microsoft Office Suite, Microsoft Project, Publisher, Visio, Front Page, SharePoint Designer and SharePoint

Experience

Confidential June 2011 - Oct 2012
Client - Confidential May 2012 - Oct 2012
Business Analyst

  • Manage third party data hosting partner relationship
  • Perform internal/external communications with technical team and executive stakeholders
  • Conduct weekly status meeting and prepare reports to leadership
  • Gather requirements and prepare training and test procedure documentation
  • Provide problem resolution expertise between developers and external service providers
  • Provide PMO and process support

Client - Confidential July 2012 - Sept 2012
Business Analyst

  • Perform an internal financial reporting assessment, conduct executive level strategy sessions and present recommendations for implementing a more actionable reporting dashboard
  • Define the project scope and conduct risk assessment for the Financial Reporting Dashboard
  • Design and implement an excel reporting and simulation tool to assist senior leadership evaluate the impact of future investments to revenue
  • Prepare reporting tool user guide and provide training to all employees

Client - Confidential Sept 2011 - April 2012
Interim VP, Technology & Cloud Services

  • Manage 14 FTEs responsible for maintaining networks and systems support for 1000+ employees
  • Assist in the IT VP interview and selection process
  • Implement tactical status reporting tools and processes
  • Provide project management oversight and implementation for enterprise email migration
  • Provide project management support on telecom and data systems replacement as part of merging and standardizing satellite facilities throughout North America
  • Perform IT infrastructure assessments, asset alignments, replacement analysis and recommendations to senior management
  • Prepare and present C-Level presentations on strategic business initiatives
  • Provide technical expertise in vendor relations and negotiations process
  • Analyze technology lease agreements and purchasing contracts

Client - Confidential. June 2011 - August 2011
Project Management Office Lead

  • Audit legacy PMO footprint and stand up a new functional PMO
  • Assist in the PMO director and Project manager interview and selection process
  • Assess the status reporting process and develop a sharepoint status reporting dashboard and reporting methodology and process providing full scheduling and financial metrics, and detailed drill-down capability
  • Design and implement an excel based capacity planning tool to assist senior leadership evaluate the impact of new projects against existing resource staffing
  • Review and update process documentation
  • Organize the Sharepoint PMO repository
  • Analyze the user experience of the JTax website and prepare technical/business recommendations
  • Develop requirements for online customer experience enhancements

Independent Business Consultant Jan 2010 - June 2011
Client - Confidential Dec 2010 - Mar 2011
Project Manager

  • Develop product requirements
  • Manage vendor selection and relationships
  • Construct detailed WBS packages
  • Develop project schedule, resource estimates and manage project risk
  • Provide weekly status reports and communications to project stakeholders
  • Manage the product lifecycle from concept to delivery
  • Supervise third party development resources

Client - Confidential Jan 2010 - June 2011
Project Manager

  • Manage the requirements gathering process
  • Develop and test the user experience/interface
  • Develop a series of integrated web-based project management reporting tools
  • Develop a web-based on-boarding methodology
  • Facilitate status meetings

Confidential Feb 2008 - Jan 2010
Sr. Consultant
Client - Confidential July 2009 - Jan 2010
Change Architect

  • Manage organizational change activities for an SAP finance implementation
  • Perform benefits assessments and present to project leadership
  • Conduct impact assessments, interviews with the change network, identify and prioritize impacts and deliver a final report to project leadership
  • Develop and implement an excel based alignment tool to define the links between SAP transaction codes, processes, training, roles, end-users and training room assignments
  • Develop a method of validating the security team transaction code report using an excel based methodology to reduce cycle time from 3 days to less than one hour

Client - Confidential Feb 2008 - July 2009
Project Manager

  • Develop and facilitate the scope change review and approval process
  • Manage add-on contracts, invoicing, progress payments, work estimates and approvals
  • Liaison to the client VP to negotiate scope exchanges based on dynamic priority changes
  • Gather requirements and implement a set of consolidated project tracking tools for managing resources across multiple functional teams
  • Implement a performance reporting methodology that delivers actionable metrics mid-morning to leadership providing same day response opportunities
  • Develop training schedules, collateral materials and training delivery
  • Manage the project internal communications including website, monthly newsletter and events
  • Author client presentations used internally and at global energy summits

Independent Business Consultant Nov 2003 - Feb 2008
Consultant/Technical Project Manager

  • Provide project management oversight and technical expertise
  • Best practice development
  • Business management mentoring

Confidential April 2004 - Feb 2008
Building Inspector/Plans Examiner

  • Perform plans review and site inspection of commercial and residential projects for compliance with state and local building codes.
  • Develop excel based tools to improve the efficiency of calculating permit fees and office operaions.
  • Major Projects - Fish Memorial Hospital renovations, Stetson multi-unit dormitories and multi-unit/multi-story apartment complexes.

Confidential Dec 2002 - Nov 2003
VP Program and Project Management

  • Manage day-to-day operations for $3M custom sales and business software development and delivery operation with 20+FTEs
  • Define product requirements
  • Manage resources, external contracts, billing and collections
  • Negotiate project scope, schedule and fees
  • Manage client relationships and support venture capital presentations

Confidential Aug 1997 - Oct 2002
VP Operations and Project Management

  • Manage day-to-day operations for $25M COTS and custom business software development and delivery operation with 50+FTEs
  • Develop the PMO, process methodology and staffing for three locations
Education and Certifications
  • MBA, Business Administration
  • BS, Mechanical Engineering Technology, Minor, Business Management

PMP Certification
PE License, State of Florida

Other relevant skills

Vendor approval qualification
Outsourced project management/software development

Volunteer Activities

Certification Instructor - Confidential Chapter
DeLand Fall Festival of the Arts
Confidential Museum of Art
Confidential Downtown Mural Project
Confidential
Confidential for the Handicapped Blind
Confidential Elementary School Principles Advisory Board
Cold Tailpipe Society benefiting Halifax Speediatrics and the Confidential
Confidential

Awards

GartnerGroup World Class Award 1998, Confidential
Siemens Quality Award 1995, Confidential
Conner Peripherals Presidents Award 1993, Confidential

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