Summary:
Seasoned Business Analyst with 9 years of combined functional and IT experience. Expertise in business process analysis, envision and design IT solutions using emerging technologies and supporting end to end development life cycles.

Business Analysis strengths:

• Sound knowledge in the analysis, design, and re-engineering of business processes, organization structures, master data requirements, business rules.
• Skilled in gathering user requirements performing gap analysis and translating them into structured data, functional and usability requirements.
• Proactive interaction with stakeholders in base lining vision, scope and deliverables inventory. Facilitation of joint application design (JAD) sessions, presentations, and project status reports.
• Proficient in analyzing and creating use cases, activity diagrams, class diagrams and sequence diagrams using MS Visio.
• Working knowledge in iterative SDLC methodologies - RUP, SCRUM.
• Working knowledge with SQL Server database.
• Involved in GUI testing, Functionality Testing of IT systems and internet applications and coordination of UAT (User Acceptance Testing).
• Excellent verbal and written communication skills and can work effectively in cross-functional team environments and experience of providing training to business users.
• Strong Analytical skills, takes ownership of all duties and responsibilities, excellent meeting management skills, Good work ethics, Group and individual based problem solving and decision making abilities.Extensive experience in coordinating, attending and participating in meetings, documenting meeting minutes and taking actions accordingly.

Software & Application Knowledge andExposure:
MS Visio, MS Projects, Rational Requisite Pro, Microsoft Office (Word, Excel, Access, Outlook, PowerPoint), ERWIN, MS Windows 95/98/NT/2000/XP, Ms Office 2007, HTML, VB Script, Java Script, CSS, SQL, Oracle.

Education:
Masters in Computer Applications
Bachelors in Commerce

Professional Experience:

Client: Confidential, Milwaukee, WI
October 2008 - September 2009
Title: Business Analyst

Inbound Collections:
This project involves design, develop and implementation of inbound collections functionality in CRM. The current inbound collections are handled in the Select System (non-GUI) which interfaces to the Kohl's Credit System. The new CRM System will have all the currently available functionality in the Select System and will interact with Kohl's Credit System on a real time basis to ensure data integrity between the two Systems. The CRM System will allow the Collections team to service customers faster and there is a potential lift in collections productivity and mitigation of training expenses.
Responsibilities:

• Interaction with business users and stakeholders to review the impact of migration on the business processes.
• Analyze the to-be process, recommend logical data model.
• Coordinate with design and development teams.
• Documentation of requirements in the form of use cases and supplemental specifications..
• Coordination with testing teams.
• Change request processing.

Client: Confidential, Cincinnati, OH
November 2006 - August 2008

Title: Business Analyst
Project: Telerads ASP
The portal offers its users to create self accounts, administer them using a unique control panel which monitors the usage of web space; patient studies and facilities study group assignment. Support forms are provided to the users to communicate with the administrator for the technical and administrative support. Account activation mechanism is provided to the administrator to screen the user data and allow or control the account set up.

Responsibilities:

• Requirement analysis and prepared Use Case documents
• Involvement through the SDLC of Rad-1 software solutions including design documentation to Testing.
• Customer site evaluation, analysis and to-be mapping of Teleradiology solutions
• Configuration of DICOM workstations in customer network
• Coordination with the programming team
• Training templates and aids preparation including power point presentations and creation of help files
• Web content management

Title: Business Analyst/Manual Tester
Project: DICOM View Station (Rad-1 Viewer)
DICOM Viewer offers rich features for viewing DICOM images and manipulating them for diagnostic purposed. There is a local browser in the application, which provides a list of images in the database in the exam/series/image hierarchy according to DICOM standard. The user can select images for viewing, which will be displayed in the view ports. The user can view them in different formats, do different processing like zoom, pan, magnifying glass, filtering, window level and width, flip & rotate, ROI (region of interest) measurements, etc. It is possible to run the image stack in a continuous loop.

Responsibilities:

• Requirement Analysis and developed Use Case documents, Activity Diagrams using Visio.
• Ensure that the system authenticates users
• Logins (User ID and password). On the web this may include that store user information. Looked for authentication problems like parameter tampering/session tampering.
• Tested database using SQL queries to ensure that the data is written correctly and all the constraints have been met.
• Manually tested the report generation section of Dicom View Station.
• Responsible for entering, Tracking bugs in Test Director to resolve bugs.
• Participated actively in the team meetings with the Developers.

Confidential, Arlington, TX
December 2004 - September 2006
Title: Business Analyst

Client: Confidential
Project Tracking System
Project Tracking System was developed to receive the request from the various customers through email and also through internet. This system generates other reports and letters for internal use as well as for the clients. This system interacts with other system namely Project Man (for the company and client related information) and also interacts with the Web server to send and receive mails.

Responsibilities:

• Gathered product requirements by facilitating a series of joint application development (JAD) sessions bring together various teams including Project Management Office (PMO), Subject Matter Experts (SMEs), Information Architect (IA) team, and the Quality Assurance (QA) team.
• Defined business process workflows for gap analysis using Visio and incorporating them into the business and functional requirement documents.
• Documented functional and non functional requirements using customized templates including Use cases and Traceability matrices.
• Managed requirement updates, change control, and approver signoff

Client: Confidential, Kansas
Project: Order Tracking System
This is an Intranet Application designed to order their various products like toll free, frame relay, circuit, voice orders like home phone and cell phone, etc. Once the user is validated depending upon the employees level, the application will provide different options. This application interacts with their Web Server to send and receive emails.

Responsibilities:

• Conducted interviews with key business users to collect requirements and business process information.
• Performed extensive requirement analysis including data analysis and gap analysis.
• Conducted research to determine if solutions to business/technical requirements currently exist within or outside the business unit, and if not, whether new solutions are feasible.
• Developed use cases to explain/demonstrate business/technical requirements/specifications to IT team.
• Worked closely with teams of BAs, developers and testers throughout the entire development life cycle to elicit and manage requirements.
• Functioned as the primary liaison between the project manager, stakeholders, and the technical areas throughout the project cycle and assisted in project documentation.

Client: Confidential
Arlington, VA
May 2004 - November 2004
Title: Business Analyst

This is an E-commerce application for online shopping. The user is entered through secured login process. The on going process would be maintained for Purchase Order System and updating user profile and also the application is integrated with certain code to get the online approval of the Credit Card given by the User.

Responsibilities:

• Requirements gathering
• Developed Use cases.
• Software testing

Confidential
Hyderabad, India
Title: Business Manager (for 3 branches)
April 2000 - Mar 2004

VJ Info is one of the top most Computer Training Institute in Hyderabad, India. It is a division of VJIL Consulting Limited. It has about 25 Franchise locations which are spread over in Hyderabad.

Responsibilities:

• Counsel students and guide them to choose the right curriculum
• Arranged technical seminars for center students.
• Responsible for the conducting interviews, screening and hiring teaching Faculty and Lab Assistants for the Computer lab
• Responsible for Batch scheduling.
• Involved in Corporate level meetings.
• Managed the Instructional Support area, supervised instructional support and computer lab staff
• Managed department accounts and payroll records.
• Responsible to organize seminars at various universities and colleges to get the enrollments and achieve the goal.
• Directly supervised workforce exceeding 200 persons.
• Incorporated goals, objectives, tasks, conditions, and standards in to the training to measure accomplishment.
• Conducted periodic reviews of organizational training policy and procedures as they directly related to overall effectiveness and quality of training to the center.