Sr. IT Business Systems Analyst Resume

SUMMARY:

Defining and Improving processes, customer satisfaction and achieving business goals
Over 5 years of software engineering design experience and 10 years managing strategic improvement initiatives.
Results driven leader providing coordination and organization of all aspects of product development, delivery and services.
Professional with demonstrated success in providing continuous improvement in product and services using multiple lifecycle methodologies such as waterfall, spiral and agile.
Leading projects from a compliance, standards, infrastructure, and operational perspective using frameworks and models such as CMMI, ITIL and Business Excellence Criteria.
Expertise includes project leadership in IT and development, service management, process implementation and customer satisfaction with extensive experience in Telecom, Aerospace Defense, Medical and IT sectors.
Recognized as an analytical problem solver with comprehensive technical skill sets.

AREAS OF EXPERTISE INCLUDE:

EXPERIENCE:

Confidential

Sr. IT Business Systems Analyst

Responsibilities:

Successfully developed and managed the Integrated Master Schedule (IMS) for 75 projects providing executive program reporting and metrics on progress, risks and performance.
Facilitated multiple working sessions with project team members to identify, create and document the server access cross functional procedure reducing process bottlenecks and improving project delivery
Supported scorecard reporting and supported tracking burndown metrics

Sr. IT Business Systems Analyst

Confidential

Responsibilities:

Analyzed and identified gaps in the current security policy to practice provided recommendations for improved controls and measurements for optimized performance and compliance.
Increase operational efficiency by creating cross-functional business process maps to recommend controls for improved security management software processes.

Quality, Program Quality Manager

Confidential, Fort Worth

Responsibilities:

Successfully supported new client Fortune 500 supply chain set up compliant to ISO13485.Supported ISO 13485 site audit for certification.
Using a Confidential like process developed a New Service Introduction process introducing tollgates and V model methodologies.
Developing Standard Operating procedures (SOP) and process maps to support this process improvement estimated savings of over 3 million in rework cost.

Sr. Manager Quality Program Department

Confidential, Rowlett, Texas

Responsibilities:

Recognized leader managing the company’s quality department, providing product services and process quality for Fortune 500 customer’s satisfaction.
Successfully lead company in achieving TL9000 recertification using ITIL compliant processes.
Quest Forum representative creating, developing and sharing management standards, best practices offerings, industry-leading resources and KPI metrics as part of the executive team.

Security Quality Manager

Confidential, Plano, Texas

Responsibilities:

Successfully provided leadership for IT Security Services on the Product Lifecycle framework and processes, coaching / training solutions; analyzes quality performance trends and identify root cause; perform gap analysis
Represented ITIL compliant service lifecycle for successful ISO 9000 recertification audit and supported ISO 27001 audit.

Part-time Instructor

Confidential, Plano, Texas

Responsibilities:

Instruct, lead, and develop curriculum series for Operations Management and Supply Chain certification program.

Software Product Quality Assurance Engineer

Confidential, Irving, Texas

Responsibilities:

Created Standard Operating Procedures (SOP) and plans compliant to Confidential Safety standards (EN50128), in an Agile environment.

Project Quality Process Excellence Management Consultant

Confidential, Plano, Texas

Responsibilities:

Provided process governance as part of the Product Quality Process Excellence Group for the service lifecycle and milestones.
Manage multiple software projects reporting measurements and product and project milestones.
Track and report Quality metrics and KPI’s to executive management monthly meeting.