SUMMARY

• Six years of experience working as an IT Business/Quality Analyst, worked closely with various project stakeholders, SMEs, and staff to understand and document business requirements, functional requirements, and design specifications for new applications along with enhancements to the existing applications.
• Researched, created, reviewed, and revised requirements documents and use cases.
• Rendered support to the Project Managers throughout the project’s lifecycle including development of project scope, collection and documentation of business requirements, preparation of related process documentation, preparation of change control documentation, and coordination of user acceptance testing.
• Experience working in different domains such as Finance/Banking and Healthcare
• Experience in documentation such as Business Requirement Documentation (BRD), Functional Requirement Documentation (FRD), and Functional Specification Documentation (FSD).
• Experience with implementing Oracle Identity Management (OIM) system and Data warehousing experience.
• Extensive amounts of knowledge in doing cost benefits analysis and Risk benefit analysis
• Experience in participating in User Acceptance Testing (UAT) and documenting test results.
• Hands on expertise in Data flow modeling, ER diagrams, Business rules identification and data analysis.
• Comfortable with working large cross functional teams as well as small teams.
• Worked in all the phases of Project life cycle. Project management experience; preparing project charter, risk assessment and mitigation plan, work break - down structure (WBS), Gantt chart etc.
• Good Knowledge of working on Agile (SCRUM), RUP, Waterfall Methodologies
• Excellent SQL Skills, with experience in data validation, data cleansing and Data Profiling.
• Experience with ETL, including mainframes.
• Excellent analytical skills for understanding and translating the Business needs, business rules / processes into Business Requirements and Functional Requirements and generating use case models, ER Diagrams and System Workflow Diagrams and document generation within the specified timeframe.
• Hands on experience in creating Use Case Model, Analysis Model, Design Model, Implementation Model, Use Case Diagrams, Behavior Diagrams (sequence diagrams, collaboration diagrams, activity diagrams), and Class Diagrams based on UML methodology using Rational Rose and MS Visio.
• Experience in Using Unified Modeling Language (UML) to graphically represent system's blueprints, business processes and; the as-is and to-be system functionality.
• Good understanding of RDBMS concepts.
• Extensive experience in developing the functional test plans and user Acceptance test plans and executing them by creating test scenarios, test strategies, test environment, test schedule.
• Ability to organize, document and track test performance, changes and defects using the MR-tools like ClearQuest, Quality Center and archive change request in Clear Case.
• Good Documentation and Process Management skills.
• Effective Time Management Skills and consistent ability to meet deadlines.
• Thorough Knowledge of HIPAA regulations and compliance.
• Good team player with the ability to work independently in a time sensitive environment.
• Excellent project planning, prioritizing, design and management skills.
• Excellent communication and presentation skills.

TECHNICAL SKILLS

Tools: Rational Requisite Pro, Rational ClearQuest, Rational Rose, Jama, Microsoft Office Suite-Visio, ALM, HP Quality Center

GUI Tools: Mockup Screens, MS FrontPage, Dream Weaver, Adobe Fireworks CS4.

Version Control Tool: Rational Clear Case, Sharepoint.

Test Tools: Quality Center, ALM

Database: MS Access, Oracle, DB2, SQL Server, Excel, Sybase

Data Warehouse Concepts: ODS, Star Schema, Snowflake Schema, OLTP, OLAP

Programming Languages: C++, UNIX, SQL, UNIX

Web Technologies: HTTP, HTML, XML, JavaScript, XSD.

PROFESSIONAL EXPERIENCE

Confidential, Irving, TX

Sr. Business System Analyst

Responsibilities:

• Documenting all requirements in the Users stories in JIRA.
• Worked in an Agile environment, more specifically SCRUM.
• Ran daily standup meetings in the morning to get work status from whole team
• Gather the Business and Functional Requirement from MC (Membership Coordinator team)/SME.
• Managed the SharePoint site of the application by uploading the necessary project documentation.
• Creating test plans to ensure that requirements and quality objectives are meet for the client
• Identify, analyze, and report product defects and assist with resolution to client
• Collaborated with two QA teams in two projects.
• Coordinate the testing among the various testers in distributed environment.
• Familiarity with Facets back end data model and able to write complex SQL queries for table validation.
• Involved in Defect, Release/Build Management for end-to-end testing process including interacting with other Departments like Production, IT Support and Development.
• Lead the team by working with developer to ensure product delivery on time
• Conducted walkthroughs and meetings with development team to discuss solution designs, requirements clarifications and defect resolutions
• Conducted UAT meetings with MC team.

Environment: MS Office, Quality Center, MS Project, Server, MS Visio, XML, Mainframes, WinSQL, JIRA, and IBM DB2.

Confidential, Fort Worth, Texas

Business Analyst

Responsibilities:

• Assisted project manager with creation of written project plans addressing, tasks, roles and responsibilities, risk, resources, budget, communications, quality and organization.
• Along with Project Manager, developed work breakdown structure (WBS) using MS Project. Perform critical path analysis and develop time-lines for completion of tasks, measuring the deliverable work packages of the project against the project plan.
• Collected status from all members of project team and updated project activities throughout the project life cycle utilizing the WBS and schedule.
• Maintained and update project documentation to include project plan, work breakdown structure, schedule, budget, risk plan, communication plan, table of organization, change control log, and reports.
• Took meeting minutes in weekly hands on and JAD Sessions.
• Developed compelling presentations to multiple levels of leadership.
• Managed all requirements related change control within project. Obtain sponsor approval for changes.
• Utilized Requisite Pro for Requirements Management, Clear Quest for Change Management and Clear Case for version Control.

Environment: MS office, MS Project, Share point, MS SQL Server, Oracle DB, OIM.

Confidential, Portland, OR

Business Systems Analyst

Responsibilities:

• Conducted JAD sessions and walk through to learn and understand more about the existing process.
• Learned the business process/business rules for Claims, Customer Reimbursement for prescription drugs, Underwriting, Products, Accounting, and Policies etc.
• Created Visio Process flows for each of the module to baseline business rules and develop system requirements on this.
• Interacted closely with the users, S.M.E’s (subject matter expertise), Project Sponsors and conducted numerous user interviews, gather business requirements and analyzed the requirements.
• Created Use Cases and Business Use Case Model after accessing the status and scope for the project and understanding the Business Processes.
• Prepared high level Business Requirement Document (B.R.D) and Functional Specification Document (F.S.D) and obtained sign off from the Project Sponsors.
• Created Wireframes and Mock-up Screen to help development team better understand the functionality of new organization.
• Performed Gap Analysis and documented descriptions and their impact in order to provide recommendation/alternatives to develop.
• Created Functional Specifications for the B.I reports including data mappings for reports based upon requirements from different teams such as Security, Compliance, Accounting, and Claims etc.
• Mentored other BSA’s working on same project. Reported their status updates to Project Manager and Supervisor.
• Created weekly activities for other BSA’s to work on and assisted them in their work.
• Generated/Tested Reports using Business Objects Enterprise.
• Functioned as the primary liaison between the project manager, stakeholders, and the technical areas throughout the project cycle and assisted in project documentation.
• Made Decisions on Code Drops to different Environments depending upon stability of the system.
• Created test strategy, test resources based on requirements and specifications with consideration database impacts, risk assessment, regression testing, and negative testing
• Performed Functional, Regression and Ad-Hoc testing using Bugzilla. Also Performed ETL testing.
• Performed back-end testing by developing scripts in SQL in Sybase Database.
• Maintained SharePoint to enable everyone get easy navigation to different folders.
• Conducted on-Site U.A.T with the end users, assisting them what scenarios to test, getting their feedback and logging bugs.

Environment: Involved in performing version control and defect tracking activities using Rational ClearCase and Rational ClearQuest.

Confidential, NYC, NY

Sr. Business Analyst

Responsibilities:

• Worked with Agile teams of 8-10; introduced initial software, then delivered continuous and ongoing upgrade cycles and functionality changes in short monthly sprints.
• Involved in creating ProductBacklog and Sprint Backlog with inputs from Stakeholders, Scrum Master and Product owner.
• Prepared Business Requirement Document (BRD) and converted Business requirements into Functional / Technical Requirements.
• Planned and defined Use Cases; created Use Case diagrams in Rational Rose and Enterprise Architect.
• Created Activity Diagrams, ER Diagrams and process flow diagrams in MS Visio.
• Performed GAP analysis to compare the existing system with the proposed system and document new requirements and features.
• Participated in Sprint Planning, Sprint Reviews, Sprint Retrospective, Scrum of Scrums and Daily Standup meetings.
• Performed User acceptance testing (UAT) to test the overall functionality of the new system.
• Created webpage mockups to help the design team to get a clear insight of the user requirements using Dreamweaver.
• Validated database by executing SQL queries on the database.
• Involved in defining the source to target data mappings, business rules, business and data definitions.
• Assisted the QA team in reviewing test cases, test plans and tested the final application for usability testing to verify whether all the user requirements were catered to by the application.
• Updated the Requirement Traceability Matrix.
• Assisted the Scrum Master in updating the Burn down Chart.

Environment: Rational Requisite pro, SQL, Java, Microsoft Office Visio, MS Excel

Confidential, Cleveland, OH

Business Analyst

Responsibilities:

• Interacted with customer support team and marketing managers to identify the business requirements to define the vision of system implementation.
• Followed RUP methodology from planning to deployment of APECS system.
• Facilitated and managed meetings sessions with committee of SMEs from various business areas including Mortgage Servicing, Loan Monitoring and Asset Management.
• Conducted meetings with National City Banks Customer’s service Manger to identify what information they would need hands on in order to resolve customer conflicts.
• Defined business rules and role based access for corporate level and customer relationship team to access the APECS system website.
• Created detailed use cases, activity diagrams and wireframes to provide better understanding of the working of APECS system to different user groups in the Bank.
• Identified risks/benefits of various features of functional/non functional requirements and provided alternate solutions based on current/future process by presenting relevant data during meetings/JAD sessions.
• Acted as a liaison to customize the problem resolution tracking system and incorporated the changes that are generated when implementing test cases.
• Assisted in carrying out UAT and end user training and assisted in creating test cases and test plan in the Deployment Phase.

Environment: s: APECS system, DB2, MS Visio, RUP methodology, Rational Requisite Pro