SUMMARY:

• Proven results - oriented professional with 25+ years of expertise and s in Business Analysis, Project Management, Compliance, Data Analysis, Process Improvement, and Business Systems roles in a corporate environment.
• Subject Matter Expert with Functional and Technical business requirements, data mapping, and use of the following disciplines: SIX SIGMA, DMAIC, LEAN, AGILE, SCRUM, SDLC, and WATERFALL.
• Management of: Budgets, Financial Analysis, Ad-Hoc Reporting, Change Management, Internal Audit, and Risk Management Portfolio’s.
• Aptitude for supporting multiple projects simultaneously while adhering to strict timelines and budget requirements.
• Reputation for building and maintaining strong cross-functional teams dedicated to internal/external customer needs.
• Efficiently influenced decision making often with conflicting stakeholders and exceeding project objectives.

TECHNICAL SKILLS:

• Microsoft Office Suite - Advanced MS Visio MS Project MS SharePoint
• Strategy CS / Green Screen Black Knight Equator LoanSphere
• LoanQuest LIS / LPS / MSP CAIVRS FHA Connection
• Filenet Thick Client CAMS AS400 / DOS JIRA / Confluence
• Loan Origination Systems Fastrieve Toad / SQL Servicing Platforms
• DU / LP / AUS Legacy Fidelity Combridge
• TechShare Lotus Notes Data Mapping Auditing / Analysis
• Ad-Hoc Reporting Mortgage Domains Root Cause Analysis Process Improvement
• 70 wpm Trainer Lotus 1-2-3 Functional / System Requirements

PROFESSIONAL EXPERIENCE:

Confidential

SENIOR IMPLEMENTATION BUSINESS ANALYST

Responsibilities:

• Subject Matter Expert (SME), process improvement,, and the transition to a new paperless/court system.
• Utilized SQL for data mining into client’s proprietary databases and from export create new API tables and mapping for a one to one.
• Utilized Visio to create current and future state wire-framing process flows with narrative for presentation to 40-50 Classroom Setting.
• Regularly made weekly presentations to end-users, management, stakeholders, and commissioner board.
• Maintenance of Compliance Portfolio including development, updates, and delivery during meetings with senior management.
• Development of technical specifications and procedures for a new Court Management System and delivery to staff and stakeholders.
• Maintained effective communication with all applicable parties to ensure deliverables were on time and resolved escalations.
• Elicited user stories via staff interviews for process development and improvement, gap reconciliation, and technical requirements.
• Conducted quality, regression, and user acceptance testing of the new domain after each new deployment.
• Liaison between the technical and end-user teams to ensure smooth communication.

Confidential

SENIOR BUSINESS ANALYST

Responsibilities:

• Subject matter expert (SME), process improvement,, and assistance with transition to new REO end-user billing system.
• Utilized SQL for data mining into client’s proprietary databases and from export to Excel and Tableau for management review.
• Utilized Visio to create current and future state wire-framing process flows with narrative for presentation to management.
• Regularly made bi-weekly presentations to team leaders, management, and directors.
• Delivery of required metrics, analytics, and risk, to senior leadership.
• Worked with a diverse team of subject matter experts, I.T., business end-users, and technical teams.
• Elicited user stories via staff interviews for process development, gap reconciliation, and technical requirements.
• Conducted quality, regression, and user acceptance testing of the new domain after each new deployment.
• Liaison between the technical and end-user teams to ensure smooth communication.
• Assisted with the Development of design, scope, testing, and deployment of new system packages for the end-user billing system.
• Maintenance system enhancements within Equator platform and line of business processes.
• Development of relational databases, key milestones, and Subject Matter Experts for assigned system configurations.
• Maintained master file and review of 900+ system rules and codes and implemented updates, as needed.
• Applied best practices with industry knowledge, compliance, experience, and through multi-tasking to provide resolutions for deliverables.
• Supported senior management with ongoing development, root cause analysis, and formulation of solutions during implementation.
• Successfully moving through Waterfall to an AGILE environment with project planning, team meetings, and risk resolutions.
• Functioned as a single point of contact for Automation, Reporting and Technical repository in SharePoint.
• Ensured functional and technical policies and procedures were documented and updated according to regulatory standards.

Confidential

SENIOR UNDERWRITER / SENIOR BUSINESS ANALYST

Responsibilities:

• Efficiently completed 140+ fully underwritten files per month.
• Utilized SQL for data mining into client’s proprietary databases and from export create new tables and mapping for a one to one.
• Utilized Visio to create current and future state wire-framing process flows with narrative for review.
• Regularly made monthly presentations to management and directors.
• Maintained effective communication with all applicable parties to ensure deliverables were on time and resolved escalations.
• Development of a relational database from export and for ongoing and testing within defined parameters.
• MSP Servicing Platform - Bankruptcy, Escrows, Foreclosures, Loss Mitigation, Real Estate Owned (REO).
• Conducted root cause analysis and formulated solutions for implementation.
• Managed the testing, reporting, policy, and updates within the system for new or known errors.
• Maintained effective communication with all applicable parties to ensure deliverables were on time and resolved escalations.

Confidential

SENIOR BUSINESS ANALYST / SR. PROJECT MANAGER

Responsibilities:

• Subject Matter Expert for and assistance with acquisition of Confidential subsidiary Saxon Mortgage by Ocwen Financial.
• Subject Matter Expert (SME), process improvement,, and the transition to Ocwen Financial.
• Utilized SQL for data mining into client’s proprietary databases and from export to create new tables and mapping for a one to one.
• Utilized Visio to create current and future state wire-framing process flows with narrative for presentation to management and designers.
• Worked with a diverse team of technical writers, subject matter experts, I.T. and business end-users.
• MSP Servicing Platform - Bankruptcy, Escrows, Foreclosures, Loss Mitigation, Real Estate Owned (REO).
• Directed and lead support resources for various projects from development through migration and implementation.
• Assisted with the design, scope, testing, and implementation according to established objectives.
• Supported senior management with ongoing development, root cause analysis, and formulation of solutions during implementation.
• Maintained effective communication with all applicable parties to ensure deliverables were on time and resolved escalations.
• Performed quality control audits to ensure compliance, fraud detection, and fraud prevention.
• Subject Matter Expert with advanced experience with Conventional FNMA DU, FDMC LP, AUS, FHA, VA, and Manual Underwriting.
• Interacted with residential, wholesale, and commercial lending units for underwriting, audit, sale, and servicing.
• Conducted root cause analysis and solutions for implementation.
• Efficiently communicated with all levels of the business to maintain relationships and cooperation enterprise-wide.

Confidential

LOAN SPECIALIST

Responsibilities:

• Efficiently completed 60+ fully underwritten files per month.
• Subject Matter Expert with advanced experience with Conventional FNMA DU, FDMC LP, AUS, FHA, Manual Underwriting, Compliance.
• Maintained effective communication with all applicable parties to ensure deliverables were on time and escalations resolved.
• Worked with Residential, Wholesale, and Commercial Lending units for underwriting, audit, and sale and servicing.
• Conducted complex file audits across various loan products.
• Utilized reassignment of support resources and communicated completion of deliverables.
• Assisted with and managed the development of streamlined audit processes for required federal and third-party audits.
• Verified required Guidelines & Regulations were followed.

Confidential

SENIOR BUSINESS ANALYST / PROJECT MANAGER

Responsibilities:

• Directed and lead support resources for various projects from development through implementation for process improvement.
• Managed design, scope, testing, and implementation of all process improvements according to established objectives.
• Ensured completion of all assigned deliverables with updates to process mapping and policy and procedures.
• Subject Matter Expert (SME) managing improvements in human resources, operations, internal and risk audit, accounting, and payroll.
• Full Project Management Life Cycle; Process Improvement, Financial Analysis, and Trending.

Confidential

REGULATORY IMPLEMENTATION SPECIALIST

Responsibilities:

• Conducted complex file audits across various loan products for Federal and State Regulatory Agencies.
• Coordinated implementation of Anti-Money Laundering (AML) & Bank Secrecy Act (BSA) initiatives, Compliance & enterprise-wide.
• Utilized SQL for data mining into client’s proprietary databases for transactions flagged and for submitted SARS.
• Created new tables with mapping for review by management to source issues.
• Utilized Visio to create current and future state wire-framing process flows with narrative for presentation to management and directors.
• Regularly made weekly presentations to end-users, management, stakeholders, and commissioner board.
• MSP Servicing Platform - Bankruptcy, Escrows, Foreclosures, Loss Mitigation, Real Estate Owned (REO).
• Worked with Residential, Wholesale, Retail, and Commercial Lending units for underwriting, audit, sale, and servicing.
• Conducted project level meetings with senior management and key stakeholders (PMO, IT, Human Resources, and Executive Management)
• Use of loan origination and other applicable systems.
• Worked with end-user, data, I.T., and data-mining management systems and teams.

Confidential

PROJECT MANAGER / SENIOR BUSINESS ANALYST

Responsibilities:

• Managed on-boarding project of approximately 250 new hire employees for various accounting roles assigned to four new hubs.
• Created new tables for tracking milestones for human resources, management, and directors.
• Utilized Visio to create current and future state wire-framing process flows with narrative for presentation to new staff.
• Conducted project level meetings with human resources, management, and directors.
• Ensured deliverables were being met within projected time frames and within budget.
• Responsible for assessing risk during implementation and assessing timely resolution of all issues.
• Owned and managed the development of a relational database of new hires processed, courses completed, testing, etc.
• Owned and managed the development and creation of streamlined Manuals with applicable policy and procedures.

Confidential

COMPLIANCE MANAGER / SENIOR BUSINESS ANALYST

Responsibilities:

• Directed and lead support resources for various projects from development through implementation of origination systems upgrades.
• Utilized SQL for data mining into proprietary databases and from export to management for review.
• Utilized Visio to create current and future state wire-framing process flows with narrative for presentation to management and directors.
• Regularly made monthly presentations to management, directors, and executive officers.
• PCI, PII (domestic & international), SOX, MFA and other industry or regulatory compliance
• Ensured enterprise-wide performances were in accordance with company policies and procedures and Compliance.
• Managed operational and tactical aspects of multiple large-scale projects within Operations, Production, Quality, and Compliance.
• Delivery of required bi-weekly metrics, analytics, risk, and scorecards to senior leadership.
• MSP Servicing Platform - Bankruptcy, Escrows, Foreclosures, Loss Mitigation, Real Estate Owned (REO), Small Business Platforms,
• Proactively anticipated project risks, issues, and ensured adequate contingencies were in place to ensure delivery without compromise.
• Identified root cause analysis and formulated solutions for implementation.
• Responsible for leading organization initiatives and collaborating with cross-functional leadership and team members to reach target goals.
• Leveraged continuous improvement framework, including, but not limited to, principles of Lean, Six Sigma and to effect cultural change.
• Owned and managed the automated system enhancements within line of business operating programs.
• Communicated with Legal, I.T. and end-users daily regarding requirements and enhancements.
• Fielded questions daily regarding product, production, process, policy, and compliance from various satellite offices.
• Supported senior management with ongoing development, analysis, and formulation of solutions during implementation.
• Owned and managed support resources for audits by third-party agencies (FHLB, OTS, OCC, USAP, SEC, Confidential, Freddie Mac, & D&T). security policy framework including associated frameworks, reporting and status of compliance for each application (ASV).
• Assisted with implementation of Anti-Money Laundering (AML) and Bank Secrecy Act (BSA), upgrades, & procedure updates.
• Assisted with automated underwriting errors, issues, and implementation of solutions.
• Managed the implementation and development of corporate culture initiatives to increase sales, volume and maximize retention.
• Performed as a Corporate Speaker for new initiatives, company culture, moral, and updates.