PROFILE

Information technology professional experienced in business analysis, process reengineering, software testing/training, project management, and change management. Unique ability to conceptualize the big picture and detailed business processes, highlighting non-value added work. Skilled liaison with customers, project stakeholders, business owners, and technology staff, ensuring business processes and systems are optimized and proposed solutions meet specified requirements across all functional business units, customers, and participating vendors. Proven project leader with strong communication and analytical skills, ensuring customer focused and bottom line results. Expertise includes:

• Project Management
• Use Case/User Story Creation
• Process Reengineering
• Cost Benefit Analysis
• Continuous Improvement
• Change Management
• Software Testing/Training
• Cross Function Collaboration
• JAD Session Facilitation

TECHNICAL SUMMARY

• Technologies/Languages: EDI/SOA/AS2/XML, Visual Basic, HTML
• Operating Systems: Windows Vista/XP/2000
• Methodologies: Six Sigma, SDLC, JAD, eTOM, Use Cases, Agile, Waterfall
• Industries: eCommerce, Software, Retail, Manufacturing, Insurance, Telecommunications,
• Tools/Applications: SAP, Biz Talk, SharePoint, Clarify, SpiraTest, Visio, Ariba, SQL, MS Project MS Office (Word, Excel, PowerPoint)

PROFESSIONAL EXPERIENCE

Confidential, Allentown, Pennsylvania 2009-Present
Global IT services firm that manages IT outsourcing for Fortune 1000 companies and government agencies.
Business Analyst - Tarrant County Information Technology

• Lead business requirements gathering and integration testing using Agile methodology for development of web-based Java applications.
• Act as liaison between development team and customer, ensuring business requirements and functional specifications are understood. Create and validate end-user system training documentation and on-line help.
• Responsible for analyzing customer business processes and identifying opportunities for process redesign required to realize the benefits of the optimized solutions.

Confidential, Plano, Texas 2008
Startup company providing digital home technology solutions integrating media, computers, music, phones, and digital appliances in the home.
Senior Business Analyst - Business Operations

• Designed and tested best practice processes for the Call-Center Operational Support Organization. Included defining the overall support organizational system architecture and refining the end-to-end work-flow involving the customer, support, development and executive escalations. Created Use-cases to define the business processes and systems supporting the Operations Organization.
• Researched, defined, documented and initiated the implementation of Business Performance Management, Quality Management, Security Management, Billing Reconciliation and Budgeting processes. Responsible for obtaining approval of the new processes working with the business owners, stakeholders and technical team.
• Designed, tested, and implemented Business Performance Monitoring reports used daily to monitor the performance of the support organization and the network through Key Performance Indicators, allowing quick reaction to load balancing support issues and network problems.

Confidential, Richardson, Texas 1997 - 2008
Telecommunications supplier of networking solutions serving both service provider and enterprise customers.
eBusiness Project Manager - Confidential (2001-2008)

• Led and managed eBusiness improvement corporate projects for Nortel's customers, partnering with business owners, stakeholders, and IT organizations to ensure seamless integration of processes and systems following the SDLC methodology and use of JAD sessions. Included implementing EDI/AS2/SOA technologies, leading continuous process improvement efforts, and acting as single point of contact for customers' web-based product configuration, ordering, and catalog tools.
• Partnered with customers to perform continuous process improvement projects using the Six Sigma business strategy for the end-to-end supply chains between the customer and Nortel. Processes included: Contract Negotiation, Order Configuration, Order Receipt, Order Entry, Order Acknowledgment, Logistics, Invoicing, and Payment Receipt, utilizing the ERP system SAP.
• Project Managed an EDI/SAP implementation project for Sprint which had a documented savings of over $900K annually to Nortel. Upon completion, a 70% improvement in electronic ordering was realized. This project included all lines of business within Nortel, which included Enterprise, Carrier, Wireless and Optical.

Business Process Engineer- Business Process Support Services (1997-2000)

• Provided business process reengineering advice and designed future process models for Global Supply and Demand organization. The first business release included I2's tools and processes, which were implemented on time and within budget with an estimated savings of $2M annually.
• Process consultant on wireless supply chain project, including implementations supporting South America and the US Sales Region. Facilitated JAD sessions with process owners and IT primes to understand the current/future processes and documented the As-Is and To-Be processes. Received Wireless Award of Excellence in Leadership for the creation of a new, more efficient supply chain, using modeled orders instead of complex engineered orders. The project realized a documented savings to Nortel of $400K annually based on one customer's yearly orders.

Confidential, Dallas, Texas 1993-1997
Joint venture between Amdahl/EDS which provided application development and systems management software.
BPR Product Support Specialist - Desktop Products Division
Provided support and training to customers in the use of our Business Process Reengineering (BPR) software called Process Vision.

• Conducted formal product presentations to CEOs and CIOs of many consulting companies.
• Trained customer on using reengineering software and how to lead a process improvement project using Antares' BPR tool set.
• Served as project leader of the Quality Assurance group responsible for system and regression testing which enabled Antares to deliver a 1.0 release product with no major defects, within budget, and on time.

Confidential, Plano, Texas 1991-1993
Global multi-billion dollar company providing system integration, data processing and consulting services.

Reengineering Consultant - Technology Architecture Division
Led Business Process Reengineering engagements and trained customers in EDS' reengineering and analysis methodology. Provided technical support for EDS personnel involved in reengineering projects.

• Served as lead consultant managing Business Process Reengineering engagements and making recommendations to various industries, including manufacturing, finance, and retail, which led to dramatic improvements in business work-flows and the customer's bottom line.
• Conducted reengineering training for both EDS employees and customers showing them how to analyze their supply chain business processes and formulate recommendations for an improved end-to-end process.

EDUCATION

• B.S. Computer Science.