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Sr. Business Analyst/project Manager Resume

SUMMARY:

  • Confidential has over 9 years of experience in various industries, government solutions, insurance, healthcare and financial industries.
  • He is specialized in business process engineering and software development life cycle (SDLC) including: analysis, design, development, testing and implementation of all software applications.
  • He has a solid knowledge of SDLC and EPLC, including Waterfall and Agile, SQA Methodology and tools.
  • He is an expert in writing detailed system Use Cases, developing business Test Cases and working with QA teams during testing phase, thereby facilitating acceptance testing with the product owner.
  • He has experience in writing and maintaining the Requirement Definition Document that included Business Requirements and Functional Requirements, Use Cases and User Story.

RELEVANT TECHNICAL SKILLS:

Tools: JIRA, Salesforce, SharePoint, ServiceNow, AWS, Selenium IDE, HP ALM, HP Quality Center, MS Office, Visio Studio, PowerPoint, Excel.

Operating Systems: Windows, Linux.

RELEVANT EXPERIENCE:

Confidential

Sr. Business Analyst/Project Manager

Responsibilities:

  • Interact with stakeholders, Subject Matter Experts (SME), and management team to identify the scope of the project and to prepare a Business Requirement Document and a Scope of Work document.
  • Create and implement processes to ensure a smooth collaboration among the project team and to keep the team focus and engage with the project goals.
  • Plan and facilitate scrum events such as sprint planning, daily scrum meeting, sprint demo and sprint retrospective.
  • Provide guidance to the development team and subject matter experts to resolve outstanding issues and address action items.
  • Led and facilitate the DC Health Customer Relationship Management (CRM) solution implementation.
  • Lead and facilitate requirement gathering sessions to capture requirements for various applications and grant management programs.
  • Documented and actively groom the product backlog of the DC Health Professional Licensing Portal.
  • Understand CRM requirements and identify product requirements for future enhancements.
  • Critically evaluate information gathered from multiple sources, reconcile inconsistency and break down high - level information into details requirements and user stories.
  • Support and document testing cycles such as user acceptance testing, functional testing, and Regression testing.
  • Produce training materials and facilitate training for various applications such as the DC Health Professional Licensing Portal and DC Health Home Visitation Application.
  • Work with Project Manager to maintain and coordinate communication with the stakeholders throughout various projects.
  • Lead and implement a change management process to manage change(s) within requirements and to manage stakeholders’ expectations accordingly.

Confidential

Consultant

Responsibilities:

  • Worked directly with product managers and product owners to understand the current business process and workflow.
  • Interacted with product owner, SMEs, and management team to identify the scope of the project
  • Lead and facilitated the implementation of the JIRA tool within the HRSA’s environment.
  • Facilitated and managed meeting sessions with business owners, development team and testing team to ensure the delivery of a good product.
  • Gathered requirements using different techniques such as interviews, document analysis and workshops, business process descriptions, use cases, business analysis, and workflow analysis.
  • Developed detailed functional requirements and user stories based off the business process and the stakeholder requirements.
  • Ensured that all artifacts complied with HRSA EPLC policies and guidelines.
  • Provided guidance to the project manager, product owner, development team and subject matter experts to resolve outstanding issues and action items.
  • Communicated with the developers and testers to ensure that they understand and implement the requirements properly.
  • Facilitated defect review meetings involving all stakeholders to review defects, identify severity and set priorities as per client requirements, ensuring accuracy and conform to deadlines.
  • Participate in the development of training materials for new technology and organizing User Training.
  • Created a variety number of documents such as, business requirement documents, standard operational procedure document, use case documents, test case documents, user acceptance testing documents and user manual document to ensure that all project conforms to HRSA EPLC.
  • Coordinated the development, design and execution of User Acceptance Testing (UAT).

Confidential

Sr. Business System Analyst

Responsibilities:

  • Elicited client requirements using techniques such as interviews, document analysis, requirements workshops, business process descriptions, use cases, scenarios, business analysis, and workflow analysis.
  • Worked directly with product managers and product owner to understand the current business process and perform Gap Analysis on existing applications.
  • Conducted kickoff meetings with business owners, stakeholders as part of the requirements gathering process.
  • Developed detailed functional requirements based off the business process and requirements.
  • Elaborated Software Requirements Specifications and Software Design Specifications for new, enhanced and retired applications.
  • Interacted with business owners, SMEs, and management team to identify the scope of the project and to prepare a Business Requirement Document, Use Case, User Story, and Activity Diagrams to further develop Technical requirements and/or Functional Specifications.
  • Ensured that all artifacts complied with corporate SDLC policies and guidelines.
  • Provided guidance to project managers, product owner, development team and subject matter experts to resolve the outstanding issue and action items are taken in the review meeting.
  • Facilitated and managed meeting sessions with business owners, business system owners, development team, testing team, and process control team.
  • Facilitated defect review meetings involving all stakeholders to review defects, identify severity and set priorities as per client requirements, ensuring accuracy and conform to deadlines.
  • Performed task decomposition, delegated tasks and monitored project milestones using MS Project and JIRA.
  • Captured of quality attributes external/internal constraints for functional/non-functional requirements.
  • Participated in the development of training materials for new technology and organizing User Training.

Confidential

Business Analyst

Responsibilities:

  • Performed GAP Analysis on existing system and related documents.
  • Identify, assess, and document system requirements recommending system priorities.
  • Documented product backlogs and user stories, guided by acceptance criteria and obtaining documentation signoff.
  • Conducted Joint Application Development (JAD) sessions with stakeholders throughout SDLC to resolve open issues.
  • Ensured that all documentations were complied with corporate SDLC policies and guidelines.
  • Worked with the QA and Testing team to help with reviews on Test Plans and Test Cases for functional and integration testing.
  • Maintained the requirements traceability matrix to track requirements coverage.
  • Manually verified the validity of the failed test cases. Performed Positive, Negative and Black Box testing on the application.
  • Designed and developed test scenarios and test cases based on business requirements, technical specifications, and use cases.
  • Maintained standard documentation to comply with CMMI Standards.
  • Assisted in weekly status meetings with Development Team, QA Manager, clients and develop meeting-minutes.

Confidential

Requirement Engineer

Responsibilities:

  • Analyzed the system from both the technical and business perspectives and prepare Business Requirement Document.
  • Communicated with the business owner and with different levels of management to identify requirements, use cases, and to develop functional specifications.
  • Developed use cases, use cases diagrams, and activity diagrams, to define system functionalities as per business requirements.
  • Involved in developing and maintaining Requirements Traceability Matrix.
  • Performed Gap analysis on the present system and documented the enhancements to meet the end state requirements of the system.
  • Conducted JAD sessions to communicate and manage expectations with the business users and the feature content team.
  • Used SQL to conduct data validation, and data analysis.
  • Actively liaised throughout the project between end users, development team, and QA team to address system issues and identify the appropriate solution.

Confidential

IT Technical Analyst

Responsibilities:

  • Created SOP (Standard Operation Procedure) and User Guide for end user.
  • Assisted in User Acceptance Testing.
  • Analyzed production issue and communicate with development team for resolutions.
  • Installed, configured, upgraded, troubleshoot, diagnose, and repair desktop and laptop system.
  • Installed, configured, troubleshot and repaired local and network printers.
  • Set up and reset username and password for Checkpoint’s encryption software.
  • Responded to customer ticket and diagnose problems through the phone.
  • Provided support and resolve problems to the end user's satisfaction.
  • Provided enhance customer service and response time.

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