PROFESSIONAL SUMMARY:

• A results - oriented Business Analyst with 9 years of experience in leading global teams in delivering complex, mission critical initiatives in Information Technology involving product implementation, Data warehousing, Data Modeling, Evaluating Data Sources, and Data Profiling.
• Skilled in stakeholder analysis, management and communication by working with senior business sponsors and technical specialists. Acted as a liaison between the business and technical teams.
• Partnered with operations and PMO to create efficient cross-functional processes by eliminating non-value added activities. Worked with executives and staff to develop culture of continuous improvement (business process improvement).
• Skilled as Scrum Master in facilitating scrum ceremonies such as daily scrum meeting, sprint planning meeting and review meeting. Extensively contributed for the backlog grooming and refining by efficiently analyzing the stories and writing use cases and test cases. Expertise in writing user stories in JIRA using 'Agile' and 'Waterfall' methodology, root cause analysis, creating workflows and process mapping. Efficient in performing, prioritizing tasks effectively leveraging and analyzing techniques like Planning poker and T-shirt sizing.
• Efficiently managed the change requests and Requirements Churn by analyzing the impacts on the change and got approval for the changes from the change control board. Have monitored and tracked the change process and maintained the change matrix.
• Possess excellent client interaction and communication skills as well as experience working in complex, cross functional and geographically dispersed team environments.
• Extensive experience in Release Management, Incident Management, Configuration Management, Business Process Modeling, Requirement Analysis, writing technical specifications, VISIO Diagramming, Service Management and well versed with ITIL.
• In depth knowledge on different phases of Software Development Life Cycle (SDLC), Project Life Cycle (PLC) and Software Testing Life Cycle (STLC).
• Skilled as Scrum Master in facilitating scrum ceremonies such as daily scrum meeting, sprint planning meeting and review meeting. Extensively contributed for the backlog grooming and refining by efficiently analyzing the stories and writing use cases and test cases.
• Efficient in performing, prioritizing tasks effectively leveraging and analyzing techniques like Planning poker and T-shirt sizing.
• Facilitated and participated in Joint Application Development (JAD) sessions to gather the requirements and to resolve the revolving issues and to facilitate the coordination between the teams.
• Well versed in authoring Business Requirements Document (BRD), Functional Specification Document (FSD), Software Requirement Specifications (SRS), Use Case, Business case and Data mapping document.
• Proficient in User Acceptance Testing (UAT), Functionality Testing, Unit testing, Integration Testing and have assisted writing test cases and creating test plans.
• Good understanding of the data warehousing concepts, data architecture, data modeling and data mapping and Data Analysis.
• Have facilitated and driven the defect triage call daily with the internal team members.
• Highly collaborative team player with extensive customer relationship skills, also possess excellent facilitation and mentoring skills and ability to prioritize tasks according to business needs.
• Creative thinker and analytical problem-solver with demonstrated ability to multitask and deliver innovative projects from planning through execution under the pressure of fast-paced, time-sensitive environments and can Lead the team independently in both Onsite and Offshore driven projects.

TECHNICAL SKILLS:

Project Management Tools/Methodology: MS-Project, MS SharePoint, JIRA, Agile-Scrum, Waterfall-Scrum, Waterfall, Change Management, IT Governance and Compliance

Requirement and Test Management Tools: MS Office, Versionone, Jira, SOAP UI.

Reporting and BI Tools: Qlik Sense, Qlik View, SAS EG, Tableau

Databases: Microsoft SQL Server, Oracle, DB2, Mongo DB, Sybase

Office Tools: MS Word, MS Excel, MS PowerPoint, MS SharePoint, MS Project, MS Visio

Analytics Tools: MS Excel, MS Access, Pivot Tables, V-Look Ups

Languages: HTML, XML, SQL, Unix, COBOL, JCL, CICS, PL/SQL, Java

Data Analytics: SAS, Ab Initio BRE, Informatic Business Rules Engine

BPM: Pega PRPC 7.4, Actimize ( Confidential, RCM)

PROFESSIONAL EXPERIENCE:

Confidential, Mclean, VA

Lead Business Systems Analyst

Responsibilities:

• Interact with customer personnel on significant technical matters frequently requiring coordination across organizational lines.
• Lead and mentored a team of high performing members in the organization.
• Performed End to End mapping between Non-Relational databases (Mongo DB) and Relational databases (Sybase), with solid supporting case data.
• Interacted with the upstream and the downstream application teams to communicate the technical dependency to and from of the application.
• Assisted in Data modelling, Data Mapping, and Data Integration process. Helped in performing ETL from current OLTP to the target data warehouse.
• Extensively performed data analysis with use of SQL in multiple databases, form the source systems to the target application to understand the attributes, schema and data structure for the transactional data.
• Identify and develop solutions to enhance operations through technology, solution design and implementation across multiple technology platforms.
• Developed test scenarios/scripts, test plans, prepared user acceptance test cases (UAT), UAT issue log for tracking the defects in Versionone and collaborated with system users to conduct UAT.
• Identify business unit requirements, create project and process specifications, facilitate testing, coordinate with project teams and ensure that projects are delivered on-time and within budget.
• Provide resolution to an extensive range of complicated technology problems.
• Identified key business opportunities evaluated them based on feasibility, timelines and market adaptability.
• Provide regular coaching and feedback to direct reports to help them individually grow functional skills and leadership capability.

Environment: Agile Scrum Methodology, Java, AngularJS, Mongo DB, Sybase, Mongo Compass, VersionOne, SOAP UI, SharePoint 2013, MS Office.

Confidential, Atlanta

Pega Technical Business Analyst

Responsibilities:

• Gather business requirements and create policy, procedure and guidance documents.
• Support Clients in requirement workshops/ current state analysis /as-is-assessment/ audit report, identify high level process/system changes, define and document the gaps and problems based on client inputs.
• Generate technical requirement analysis and capture the process flows using sequence and Timeline diagrams.
• Interact with stakeholders; gather requirements; document them as user stories and Business requirements.
• Thoroughly understand the business needs to always have business decisions and business requirements in par.
• Involved in DCO Requirement gathering, Writing User Stories, Use Cases, Impact analysis, Design, Data mapping, Data Migration and Activity Diagrams.
• Helped client run and engage in effective DCO (direct capture of objectives) sessions and achieve targeted maturity level for running Pega projects.
• Created Use Cases and developed Business Rules document, Service Level Agreement documents for Pega PRPC.
• Facilitated both technical and functional DCO sessions.
• Conduct DCO sessions (Direct Capture of Objectives) to drive out project requirement in details and also enable the team to come up with better estimates and delivery timelines.
• Developed all the business rules for the Pega implementation.
• Worked with Data architects and IT architects to understand the movement of data and its storage.
• Support Clients in requirement workshops/ current state analysis /as-is-assessment/ audit report, identify high level process/system changes, define and document the gaps and problems based on client inputs.
• Have efficiently used tracer and clipboard in Pega to track the web services.
• Manage multiple projects (testing, implementation, planning etc.,) with their timelines, status and schedules.
• Work with the project manager and the Product Owner to ensure the schedules and deadlines are met.
• Served as liaison between the technical team, architect and non-technical stakeholders, earning their confidence with reliable follow-through.
• Obtained requirements from business stakeholders of the functionalities we needed for KYC Program.
• Ensures that information obtained is consistent with KYC Policy and Procedures and satisfies regulatory requirements.
• Created data mapping document for the application after finalizing the attributes and tables with business users communicated dependencies and potential risks for Money Laundering. Participated intensive data analysis over in scope databases and created various documents to support the project initiation Phase.
• Extensively performed data analysis with use of SQL with different databases, which were going to be the source systems to the application to understand the attributes, schema and data structure for the transactional data.
• Interacted with developers, analysts, network and operations team members to ensure that the system model was working as per requirements.
• Participated in preparing production operation document for the smooth delivery of project.
• Created User manual guide and provided session to user for better understanding of the application
• Removed internal and external impediments that hinder team’s productivity.
• Developed test scenarios/scripts, test plans, prepared user acceptance test cases (UAT), UAT issue log for tracking the defects in JIRA and collaborated with system users to conduct UAT.
• Preparing End of schedule report and carrying out minutes of meeting with the team.

Environment: SAFe Agile Methodology, Actimize ( Confidential /KYC), Pega BPM Case Management, SAS, Qlikview, Cognos , SOAP UI, JIRA, MS-Visio, SharePoint 2010, HP ALM, MS Office.

Confidential, Virginia Beach, VA

Pega Business Systems Analyst

Responsibilities:

• Conducting user interviews, gathering requirements, analyzing the requirements and loaded into Enterprise JIRA.
• Facilitated JAD sessions with SMEs’, Business Change managers (BCM) managers to understand the business process; gather Business Requirements and identified changes for the applications.
• Interacted with stakeholders and gathered requirements as per the business needs.
• Conducted GAP analysis by understanding the AS-IS system and the TO-BE system requirements by having discussions with BCM’s and Directors.
• Have been a point of contact for the solutions for the business requirements and have efficiently developed and maintained the solutions document used for production support and material.
• Have facilitated and participated in scrum daily stand up meeting, sprint planning meeting, backlog refinement meeting, Sprint Retrospective meeting and review meeting.
• Create Use Cases and developed Business Rules document, Service Level Agreement documents for Pega PRPC (PegaRULES Process Commander) tool.
• Working closely with the Data Architect, I planned several phased implementations of data migration and removal.
• Facilitate both technical and functional Direct Capture of Objectives sessions and Developed all the business rules for the Pega technical implementation.
• Conduct Direct Capture of Objectives sessions to drive out project requirement in details and enable the team to come up with better estimates and delivery timelines.
• Conduct GAP analysis by understanding the AS-IS system and the TO-BE system requirements by having discussions with Business and Directors.
• Identify the data requirements for Data Migration and documented those in the source to target mapping document.
• Define the end-to-end process flow and data flow from upstream and downstream applications and vice versa to ensure their processes are aligned.
• Experienced with extensive client interactions and converting business functionalities to Service Oriented Architecture (SOA) models across IT environment. Also worked in Three-tier architecture API’s/Web Services (SOAP, WSDL), Client-side and Server-side validations.
• Worked with a Product Owner to make decisions on refining and grooming the product backlog
• Have worked with various teams in the place of Product owner to coordinate the integration activities.
• Coordinated with QA and development team in reviewing the test cases scenarios and lead a defect triage call on a daily basis to provide clarifications regarding the defects identified.
• Handled the portfolios across the enterprise to coordinate the integration activities.

Environment: Agile Methodology, Pega PRPC 7.2, JAVA, Hibernate, Spring UI/UX Designing, SOAP UI, EDI, Versionone, MS-Visio, SharePoint 2010, MS Office, HP ALM, SQL Server Management Studio.

Confidential

Business Analyst

Responsibilities:

• Interacted with stakeholders, Systems Architect, UI/Content Management Team, Developers, SME and diverse group of personnel and involved in JAD sessions to understand the business process, gather Business Requirements and identify changes for the application s and implemented the systems.
• Worked in cross functional teams on building business use cases, understanding the process flow and gathering Signoffs from Businesses.
• Served as liaison between the technical team, architect and non-technical stakeholders, earning their confidence with reliable follow-through.
• Conducted GAP Analysis to understand limitations of the existing system and designed future system, modelled the AS-IS and TO-BE business process workflow.
• Design and review of various documents including the Functional Specification Document (FSD), Software Requirement Specifications (SRS), Use Case Specifications, Data mapping document and verifying Requirement Traceability Matrix (RTM).
• Established customer expectations of project scope, deliverables, procedures for project communications and delegation of tasks for team members.
• Was in regular contact with Business partners on the Prioritization of issues, pain points, action plans and timeframe for resolution throughout the development cycle maintaining customer satisfaction.
• Identify and register Critical Data Elements (CDE), Business rules, Data Quality rules, Controls and End to End Data Lineage for Enterprise/Retail data warehouses/Marts in a Meta data central repository.Manage and interact with Metadata Management team and Data Quality team to deliver expected results.
• Worked on mainframe environment wrote SQL to query various reporting databases for data analysis/ Query Optimization / Performance / Tuning and supported continuous integration and continuous delivery development practices.
• Preparing End of schedule report and carrying out minutes of meeting with the team (Both offshore and onsite).

Environment: Waterfall, Agile/Scrum Methodology, COBOL, CICS, JCL, IBM Mainframe DB2, API’s/Web Services, SOA, JIRA, Visio, MS Project, SOAP, XML, CA-7.

Confidential

Quality Assurance Analyst

Responsibilities:

• Involved in regression testing of the software created for the Kindle EBook reader using agile development processes.
• Conducted GAP Analysis to understand limitations of the existing system and contributed to design of future system; assisted in modeling the AS-IS and TO-BE business workflow.
• Worked with business and technical SME’s to develop thorough understanding of Applications, Systems, relational database, Business Methods and Strategies.
• Generated key statistics e.g. Defect reporting by application, performance usage, tasks estimating as well as time and task reporting.
• Managed SQL Server environments, by configuring a facet in one instance of SQL Server, copy the state of the facet to a file, and then import that file into another instance of SQL Server as a policy.
• Conducted spike testing under secured environment, accurately documented all processes and report to senior management during the initial release of the Kindle software.
• Performed functional testing, Regression testing, Performance testing, Stress testing, User Acceptance testing, and new feature testing and ensuring overall quality of kindle device and its software.
• Encouraged and implemented process improvements techniques and ensure that there was room for change. Introduced a checklist during story time to ask the right questions while reviewing each story.
• Highly proficient in writing User stories, creating Use Cases, Use case diagrams, Workflow Diagrams, Sequence Diagrams, and Class Diagrams.
• Constructed Requirements Traceability Matrix to ensure all requirements are met and locate affected system components when there is a requirement change. Maintained the traceability matrix until business requirements were signed off.
• Preparing End of schedule report and carrying out minutes of meeting with the team.

Environment: Agile-Scrum, Microsoft Office (Excel, Word, PowerPoint).