PROFESSIONAL SUMMARY:

• A Business Analyst with over 5 years of experience in mobile, web application development in Healthcare and more than 3 years in tableau dashboard development.
• Expertise in Tableau BI reporting tools & Tableau Dashboard developments.
• Designed data models and data architecture for web and mobile applications.
• Performed market research and analysis for developing software from scratch.
• Led team as a product owner and worked closely with stakeholders.
• Conducted daily stand up meetings to get work status and assign appropriate tasks to the team.
• End to end experience in designing and deploying data visualizations using Tableau.
• Familiar with the key application systems (claims processing, reporting, payments) and business process of health insurance companies.
• Understand the initiatives throughout the project life cycle; including discovery and initial assessment, program and/or requirements definition, creative brief, program implementation and launch, and ongoing measurement and reporting.
• Experience and strong proficiency in utilizing Tableau Visualizations like Dual Axis, Bar Graphs, Scatter Plots, Lines, Pie - Charts, Heat Maps, Bubble Charts, Donut Chart, Geographic Visualization and making use of actions, other local and global filters according to the end user requirement.
• Experience in conducting Gap Analysis between “as is” and “to be” systems, SWOT analysis.
• Experience in facilitating Joint Application Development (JAD) sessions to expedite and streamline the requirement gathering process.
• Creating Tableau dashboard reports, collaborate with developer teams
• Worked on UML diagrams to create and present activity and use-case scenarios.
• Experienced working end to end with International clients in requirements elicitation, documentation, process and data mapping, user story creation, BA support in development and testing, post production support.
• Involved in the entire software development life cycle in Waterfall, Agile and Iterative methodology.
• Authored application and system use cases to document scenarios of functional requirements and business rules for system development.
• Analyzed user requests and requirements to identify change requests from actual requirement, document it accordingly to avoid scope creep.
• Performed unit, system, integration, user acceptance, regression testing.
• Been innovative by critical thinking; creativity; continuous learning; challenges the status quo.

TECHNICAL SUMMARY:

Operating System: Windows 2003 server, Windows NT, Windows 2000/XP/Vista/7

Management and Communication Tools: MS Excel, MS word, MS PowerPoint, MS Project, MS Outlook, MS OneNote, MS Access, Share point

Business Modelling Tools: Tableau 9.x, 10.x, UML, MS-Visio, Traceability Matrix, Balsamiq, JIRA, Team Foundation Server (TFS), HP QC/ALM

Methodologies Used: Agile, RUP, Waterfall, Spiral, Iterative

Technical skills: Tableau, SQL, HTML, and Java

PROFESSIONAL EXPERIENCE:

Confidential, Dallas, TX

Business Analyst/ Tableau Developer

Responsibilities:

• Create and maintain specification documents, Business Requirements Documents (BRD) and Functional Requirements Document (FRD), story and data mapping document, traceability matrix, project update and weekly status report, user manuals for functionality, process and behavior.
• Have been direct channel of communication between the business, stakeholders and IT development, testing teams.
• Expert in installation, configuration, upgrading and administration of Tableau Server.
• Developed various dashboards, used context filters, sets while dealing with huge volume of data.
• Used excel sheet, flat files, CSV files to generated Tableau adhoc reports.
• Conduct meeting/session from functionality walk through, wall walk to sign- off of end product.
• Create and maintain various UML diagrams using MS-Visio.
• Generated dashboards to compare the expected weekly sales Vs projected sales used dual axis for comparison.
• Developed various dashboards, used context filters, sets while dealing with huge volume of data.
• Discover and define application requirements in the space of business goals, business needs, defining the true problem/users ask, scoping the business case and discovering business process and related changes.
• Play a key role in creating and executing strategy for the organization and work across functional groups to coordinate efforts and ensure success.
• Perform unit, system, user acceptance testing.
• Perform data analysis, create dashboards, worksheets using Tableau
• Report on best practices, industry standards, competitor’s products and legal requirements associated with assigned projects.
• Create mockups and wireframes using Balsamiq.
• Generated Dashboards by joining multiple complex tables.
• Work closely with engineering, design, operations, finance, and marketing leaders to bring mobile app products to market and develop and grow business opportunities for the organization.
• Used filters, quick filters, sets, parameters and calculated fields on Tableau reports.
• Create materials and coordinate for customer care and social media teams.
• Conduct strategized planning and implementation sessions with higher managements and interested stakeholders of the project.

Confidential, Dallas, TX

Business Analyst

Responsibilities:

• Perform SWOT analysis and market research to understand the competitors.
• Discover and define mobile applications requirements in the space of business goals, business needs, defining the true problem, scoping the business case and discovering the business process and related changes.
• Perform data analysis and create marketing strategy plans to promote the product.
• Combined Views and Reports into Interactive Dashboards in Tableau Desktop that were presented to Business Users, Program Managers, and End Users.
• Create and present data from various sources and perform data visualization
• Conduct Daily Stand up meetings to get the status of the project.
• Assist the team with the front-end process.
• Reviewed basic SQL Queries and edited inner, left, and right joins in Tableau Desktop by connecting live/dynamic and static datasets.
• Tested Dashboards to ensure data was matching as per the business requirements and if there were any changes in underlying data.
• Developed various dashboards, used context filters, sets while dealing with huge volume of data.
• Create and document mock up screens/ wireframes using Balsamiq.
• Play a key role in creating and executing mobile strategy for your organization and work across functional groups to coordinate efforts and ensure success.
• Perform User acceptance testing (UAT)
• Create and maintain Business Requirement Document (BRD)
• Understand how to review and supervise mobile design components
• Create materials and coordinate for Customer Care and Social Media teams
• Oversee the definition and management of high quality, mobile app product roadmaps based on team strategy and vision
• Manage prioritization and trade-offs among customer experience, performance and operational support load

Confidential, Reston, VA

Business/Data Analyst

Responsibilities:

• Acted as a liaison between business and development team to understand business requirement.
• Analyzed and processed business requirement, setup sessions for gathering detailed requirements.
• Created, reviewed and maintained specifications documents such as Business Requirements Documents (BRD), Functional Specification Documents (FSD), User Requirements Specifications (URS), user stories, use case diagrams, process flow diagrams/documents, manuals.
• Created and maintained various UML diagrams using MS-Visio.
• Identified and documented critical requirements through analysis of the department’s workflow and information flow.
• Analyze and visualize the given data and prepare reports
• Translated business requirements into user requirements that are testable and traceable through business and functional requirements and workflow changes.
• Ensured user stories/use cases are consistent and cover all aspects of the requirements documents.
• Conducted walk through meeting, detailed requirements gathering sessions, interface integration sessions to get all the involved platforms/interfaces on the same ground and plan timelines accordingly.
• Created wireframes and mockups for software development.
• Conducted daily standup meetings to get work status, track team efficiency and follow up on pending task relating to user stories.
• Coordinated and maintained product backlogs so that the work keeps moving as per requirement.
• Ran sessions until requirements were finalized and signed - off/approved to avoid scope creep.
• Used various project management tools such as MS-Project, Dashboards for status reporting and planning.
• Conducted/lead effective project deliverable workshops.
• Used SQL queries to analyze data for reporting and decision making.
• Collaborated efforts in the creation and update the Requirements Traceability Matrix (RTM) using HP ALM.
• Defined test cases, analyze bugs, and interact with team members to coordinate efforts to fix errors.
• Conducted unit, system, integration and User Acceptance Testing (UAT).
• Documented any issues/defects that came up in user acceptance testing, analyze the defect and report back to the product owners or development team accordingly.

Confidential, Richmond, VA

Business Analyst

Responsibilities:

• Involved in gathering, documenting and verifying business requirements.
• Prepared requirements document for conversion of EDI to HIPAA compliant 5010.
• Involved in business analysis and project management, coordinating between the team members, addressing budget issues and creating test plans according to the business requirements.
• Worked on EDI 834 enrolment and verification process
• Gap Analysis of client requirements, generated workflow process, flow charts and relevant artifacts.
• Worked with FACETS Team for HIPAA Claims Validation and Verification Process (Pre-Adjudication)
• Involved in claim adjudication process of facets application
• Worked with FACETS edits and EDI HIPAA Claims (837/835/834) processing.
• Worked on HIPAA Transactions and Code Sets Standards according to the test scenarios such as 270/271, 276/277,837/835 transactions.
• Worked on EDI 837 Claim processing file
• Coordinated with the EDI team in developing and documenting the detailed testing work plans and created the various testing documents for the assigned EDI transactions.
• Defined and documented the vision and scope of the project.
• Gathered requirements, developed Process Model and detailed Business Policies.
• Designed Use Cases using UML and managed the entire functional requirements life cycle using Agile.
• Worked with the project manager to estimate best/worst case scenarios, track progress with weekly estimates of remaining work to do, conducting informal meetings ad hoc and as needed.
• Followed the Agile methodology for the entire SDLC.
• Involved in writing and implementation of the test plan, and various test cases for UAT.
• Initiated, proposed and implemented critical analytical and technical turnkey solutions extensively increasing the quantitative and qualitative value of the application.
• Involved in project planning, coordination and implemented QA methodology.
• Provided overall project management to multiple projects successfully completing them on- schedule and on-budget.
• Prepared the Business Workflow using MS-Visio with input, output, Pre and Post conditions.
• Enhanced test cases and scripts by adding the required functionality as per the new business requirements.

Confidential

Business Analyst Intern

Responsibilities:

• Conducted walk through meetings to get sign- off approval for product requirements.
• Created and maintained various UML diagrams using MS-Visio.
• Played a key role in creating and executing strategy for the organization and work across functional groups to coordinate efforts and ensure success.
• Performed unit testing and user acceptance testing (UAT).
• Created and documented market research and market analysis.
• Created wireframes for both web and mobile using Balsamiq.
• Drove business improvements, while recommending cost reductions and revenue model.
• Assisted the manager to schedule team meetings and preparing performance metrics.
• Helped the manager to perform GAP analysis.
• Documented issues/defects that came up in user acceptance testing, analyze the defect and report back to the product owners or development team accordingly.
• Involved in the entire software development life cycle using Agile environment.
• Worked closely with development team and testing team to track the status of the project.
• Performed research and market analysis to define requirements and functionalities for the product.
• Designed wireframes for every screen and documented every process, behavior and functionality.
• Documented and coordinated with the development team to explain, implement the requirements.
• Organized daily standup meetings to get work status report and assign tasks that came out of sprint planning.
• Performed unit, system, integration, user acceptance and regression testing.
• Used traceability matrix and defect tracking documents to follow up on pending tasks and bugs.
• Created and implemented sales and marketing plan to market and sell the product.
• Provided subject matter expertise and analytical support to help facilitate mobile app project and operations of app. Performed market analysis and research to define the functionalities for the product.
• Analyzed competitor’s products to better understand functionality and make sure to present something different from the ordinary.
• Designed wireframes/mockups for each screen with appropriate functionality using Balsamiq.
• Coordinated with the development, testing team to provide requirements, documented every status with respect to each sprint cycle.
• Organized meeting with the stakeholders to keep them continuously updated with the project status.
• Conducted daily standup meetings to get developers and testing status report and assign/reassign tasks accordingly.
• Performed Unit, System, Integration, User Acceptance and Regression testing along with the testing team.
• Gave sales and marketing related presentations about product to the clients as part of client engagement programs.