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Agile Business Analyst Resume

Washington, DC


Experienced IT Analyst with 5+ years of experience in technical analysis, software support and customer engagement. I am skilled as a Certified Scrum Product Owner, Certified Scrum Master, ITILv3 foundations practitioner, IBM SOA Associate, AWS Solutions Architect Associate. I can lead product - oriented teams and can bridge UI/UX, Technical and Business stakeholders through effective and empathetic stakeholder management, deep analytical and creative skills.


  • Analytics
  • Product Support
  • Excel -Data Analysis
  • AWS Cloud Computing
  • Customer Support
  • Azure Dev Ops
  • CSM
  • CSPO
  • Agile Methodologies
  • Balsamiq Wireframes
  • JIRA
  • Confluence
  • Relational Databases


Microsoft Excel, Oracle 12c, SQL Developer, Salesforce, Splunk, Confluence, JIRA, SOAP-UI, GUIs, Webservices


Confidential, Washington, DC

Agile Business Analyst


  • Participated in Agile ceremonies including daily scrums, demos, retros, grooming and planning sessions.
  • Groomed and Refined the Product Backlog and created epics, features, and user stories using Azure Dev Ops.
  • Facilitated Business representatives to articulate business value of features and prioritized development items.
  • Created business process management flowcharts in MS Visio to define workflow process.

Technical Environment: Azure Dev Ops, Agile Scrum methodology, Webservices, Grants.gov, Justice Grants Management System, SOAP UI, Visio.

Confidential, Fairfax, VA

Technical Business Analyst


  • Organized Agile user stories, tracked Kanban boards, implemented software releases and created JIRA Dashboards.
  • Deployed web application data hierarchy updates to data warehouse using python scripts, GitHub, Circle CI.
  • Documented Technical Debt items and drafted Business Requirements Definition Document on Confluence.

Technical Environment: JIRA, Confluence, Vibrent Program Builder Tool, UI design, Web and Mobile Apps, Python, GitHub.

Confidential, Sterling, VA

Senior Product Support Analyst


  • Provided business analysis, product and customer support for API and Analytics based software products that generated over 500 MM dollar revenues.
  • Tracked and resolved software defects, implementer issues, connectivity issues, onboarding tickets within set SLAs using JIRA, Salesforce, Splunk, Oracle 12c.
  • Delivered monthly metrics-based SLA reports using OBIEE and Splunk queries for Ultraviolet Digital Locker API’s.
  • Created data deployment runbooks for application refreshes and user acceptance testing for MarketShare Strategy Application.
  • Deployed data analytics modules via Jenkins interface for MarketShare Strategy platform.
  • Modeled analytics-based investment optimization scenarios for MarketShare Strategy platform.
  • Created Digital Certs from CSR’s and configured SAML metadata properties using node provisioning tool for Ultraviolet API’s.

Technical Environment: Oracle 12c, SQL Developer, Salesforce, SOAP webservices, Splunk, JIRA, Confluence.

Confidential, Rosslyn, VA

Mobile Application Analyst


  • Provided business analysis, testing and documentation support for State Department mobile application projects.
  • Created Functional Design Documents to demonstrate design specifications for State Dept. inventory tracking mobile apps.

Technical Environment: Apple iOS Mobile Applications, Department of State ILMS, MS Office.

Confidential, Indianapolis, IN

Configuration Analyst


  • Provided business analysis, testing and documentation support by configuring software.
  • Implemented webservice testing and reporting solution using batch files, SOAP-UI test cases and Mule ESB email component.

Technical Environment: Mule ESB, SOAP-UI, Windows Batch Files, MS Visio, SOAP webservices, SonarQube.

Confidential, Jersey City, NJ

IBM Business Process Management Analyst


  • Worked with Integration Architects and designed, developed, deployed and tested PDF Portfolio automation, QR Coding and digital signing webservices that utilized façade-import-export webservice pattern, BPEL error handling components, API integrations, Hardware Security Module authentication models.

Technical Environment: IBM WebSphere 7.x, IBM Integration Designer, IBM Process Designer, Oracle 10g DB, SOAP webservices, IBM-AIX, PL/SQL.

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