Summary:

• Business - minded, accomplished in generating creative ideas and methods to accelerate project deliverables, while ensuring product quality
• Strategic business-builder offering multifaceted management perspectives, combined with proven success in leading negotiations.
• Influential communicator with superior interpersonal skills to interact with individuals at all levels, including C-Level executives, colleagues, customers and vendors.
• Resourceful problem solver with demonstrated willingness in taking on complex issues and adapting to rapid change. Additional areas of expertise include:

Information Technology, Healthcare, Project Management, Process Improvement, Team Building Leadership, Oracle PeopleSoft ERP, Product Management Development, Quality Assurance, Lean, Six Sigma, Cross-Functional Collaboration, Training Mentorship, Product Marketing Operations Management, Software Testing, Sales Marketing, Resource Management, Business Planning

PROFESSIONAL EXPERIENCE

Confidential, Houston, Texas 2009 - 2012

Non profit, leading healthcare provider in Texas with recognition on quality care

Project Manager, Functional/Technical Lead on multiple strategic and capital projects under Information Technology Services department. Performed system analysis design, data collection/workflow, process re-engineering, functional technical specification, strategic project planning, resource allocation, budget creation, approval, and integration of systems across multi-facilities. Environment worked: Oracle SOA Suite for Healthcare Integration, HP Unix, Unix AIX, Sybase, Windows; Project Management Methodology: Agile, User stories Requirements Gathering, Rational Unified Process, Use Case, Lean, Kaizen.

Conduct software selection on business software system including requirement interviews, scope definition, vendor research and evaluation, demonstration and input for decision making. Ensure optimal performance and functionality meets business requirements in software enhancements in Crystal reports, clinical and financial system integration for McKesson STAR/HBOC, Passport, Real Time Eligibility, Charge Capture, TransUnion, MedAsset, Accuro Denials Management, Patient Access/Scheduling and Enterprise Performance Systems.

Collaborates and assists C-Level management on all their monthly reporting needs, review Strategic Departmental goals, identify problems, and suggest changes for improvement

Effective two way communicator with stakeholders offering solid interpersonal skills to build mutually beneficial relationships and interact with individuals at all levels. Prepared and insure well in running and loading Oracle PeopleSoft Financial Reporting processes for all St. Luke’s entities: Annual Budget, Volume Actual Budget, Statistics/Unit of Service, Payroll/PTO Accrual, Flexbudget, FTE, Internet Browse Reports in PeopleSoft Financials, EPM (Enterprise Performance Management) and Ascent Revenue Management Systems.

Selected Contributions:

• Resolved issues and stabilized Ascent Revenue system and applied Medicare updates, upgrades in Sybase database.
• 03/2010-10/2011 EPIC system evaluation
• 01/2010-02/2012 Gap Analysis, assessment, readiness for 5010 and ICD-10. Worked with Revenue Cycle Steering Committee. Evaluated software across different platforms affecting regulatory changes. Work heavily with McKesson Vendor for Claims Administration for Uniform Billing changes. Identified changes accordingly, modify, upgrade and communicate system wide. Submit test claims to Medicare, Aetna, Blue Shield and other insurance companies. Communicate with healthcare providers and doctors and provided education and training.
• 08/2011-12/2011 Bill Pay Portal Hospital wide
• 01/01/2011-06/2011 McKesson STAR Billing upgrade
• 09/2010-01/2011 Claims Management,
• 10/2010-04/2011 ImageNow Upgrade,
• 01/01/2010-06/2010 Sugar Land Facility process re-engineering,
• 08/2011-02/2012 Project Lead on Advisory Board Payment Navigation, Payment Integrity for Revenue Management System integration with subsystems using messaging (HL7, ADT, CCOW)
• 06/01/2010-03/01/2011 Project Manager/Project Lead in: ERP Oracle PeopleSoft’s 9.0 Financials upgrade 12/2010-02/2012 Oracle Data Warehousing
• 12/2010-02/2012 Liver Center Expansion Infrastructure project for Baylor Faculty/St. Luke’s providers.
• 06/01/2010-03/01/2011 Created Web Portal on Intranet site for System wide ERP Oracle PeopleSoft Financial System for Budget and Project Costing Reporting, database setup, data modeling, configuration, testing, and integration with ERP Oracle PeopleSoft Human Resources system
• 02/2010-10/2011 Designed and developed ERP Oracle PeopleSoft Application enhancement, Financial Reporting and modification for Accounting and Decision Support Departments.
• 02/2010-10/2011 Spearheaded, developed, tested deployed the PeopleSoft Project Budget Portal implementation with Strata Cap/Trak integration, performed workflow modifications and Help Desk Reports in Remedy.
• 04/2010-10/2010 Lead the Remedy Service Asset Management implementation and created functional and technical requirements specifications
• 06/2010-02/2012

Environment: Windows: EPIC, Oracle SOA Suite for Healthcare Integration, HP Unix, Unix AIX, Sybase, Windows, Ascent Revenue Management Systems, Crystal Reports, McKesson STAR/HBOC, PeopleSoft Financials HRMS 9.0, Enterprise Performance Management, Passport, Real Time Eligibility, Charge Capture, TransUnion, MedAsset, Accuro Denials Management, EPIC, 5010, ICD-10, Patient Access/Scheduling, ImageNow, BMC Remedy ITIL Help Desk, Sharepoint, Visio, iGrafx, SQL

Confidential, San Diego, California Aug 2002 – Dec 2008

Privately-held retail and restaurant establishment

Ensured the continuous flow of operations drove business development efforts and oversaw sales, maintenance and personnel issues. Championed and delivered top quality service to customers. Supervised over 20 employees. Administered point-of-service, accounting, merchant services and surveillance software. Managed multiple concurrent projects and steered on-going promotions. Defined roles, delegated tasks, set up team schedules and measured performance.

Authored a comprehensive business plan for each financial year and led efforts in achieving business objectives.

Environment:Quickbooks, POS Aloha Retail, MS Office Suite (Excel, Word, Access, PowerPoint, Outlook)

Peregrine Systems ,Confidential,San Diego, California 1999 – 2002

Developers of enterprise software solutions in the enterprise asset management, change management and ITIL Service Management arenas.

• Designed, initiated and executed software testing for Service Center, Asset Center products across various platforms. Facilitated program specification activities for Data Integration. Served as the Functional and Technical Subject Matter Expert for PeopleSoft Financials and Human Resources.
• Ensured the optimal performance of PeopleSoft application servers, production and development databases through continual maintenance. Functioned as a point of contact with the user community in regards to product enhancements, functionality recommendations and troubleshooting.

Selected Contributions:

• 03/1999-03/2001 Gathered requirements and spearheaded major implementations and software rollouts in the both the US and Europe (UK, France, Germany, Spain Italy) involving PeopleSoft 7.5 Financials and Human Resources and integration with Siebel Customer Relationship Management System
• 08/2001-12/2001 Drove key integration projects as Technical Lead including PeopleSoft Human Resources to the Service Center; PeopleSoft Finance and Human Resources to Callidus Software; and Harbinger employees to PeopleSoft Human Resources and Financials.
• 03/1999-03/2001 Set up a web-based solution for PeopleSoft Financials and HR using Citrix.
• 06/2001-12/2001 Enabled the company to have uniform product numbering across systems by leading a top-level project to integrate ERP, CRM, Product Marketing, Distribution and Customer Support through Data Warehousing
• 6/2001-12/2001 Selected to serve as the Project Manager for the mission-critical US Financials and HR Implementation, as well as lead the establishment of the Getpaid Collection Systems for Financials.
• 03/1999- 03/2001 Created documentation on the functionality of the ERP System for both HR and Financials and delivered training.
• 03/1999-03/2001 Prioritized projects, issues and deadlines and led brainstorm sessions for the PeopleSoft Team.

Confidential, San Diego, California 1996 – 1999 2002

Fortune 500 company (NASD: QCOM); developers, manufactures and marketers of a wide range of digital wireless telecommunications products

Served as a Tri-Staff Consultant for the BREW – Binary Runtime Environment Wireless project, which incorporated Eudora products and wireless applications and services technology efforts.

Functioned as Quality Assurance Team Lead in the Decouple-Upgrade Project and Accounts Payable Decentralization for Finance and QCP Business Units, Material Resource Planning (Shop Floor Control). Created diverse company web pages. Verified the integrity application databases by creating SQL scripts.

Selected Contributions:

• 02/2002-10/2002 Directed the development of a Web based application for the Human Resources group using third party software as Quality Assurance Team Lead.
• 03/1996-03/1999 Automated the testing process for Oracle PeopleSoft Financials application, including creating test data and performance measurements, utilizing SQA Robot.
• Honored with 2 QualStar Excellence Awards for the Noah Project and Split-PEA Release 1.
• Acknowledged with 2 Outstanding Awards for the MCN Release and Shop Floor Control System.

AFFILIATIONS

The National Society of Leadership and Success

Texas Women’s University, Professional Development Scholarship in Business Economics

iHT2 Institute for Health Technology Transformation

HIMMS Healthcare Information Management Systems Society

Trailblazer Health Enterprises

EDUCATION

Master of Science in Computer Information Systems

Bachelor of Science in Computer Information Systems