SUMMARY:

• I enjoy training and coaching Individuals, Teams, Product Owners and Management on how to transform themselves to work effectively while fostering environments that provide sustainability for agile transformations.
• As a scrum master, I have worked with several organizations in building and implementing Agile solutions for their business problems. My passion is helping teams unlock their full potential to add value to the organizations.
• In my experience, applying agile methods improves delivery, strengthens relationships, and builds trust between business and IT. I understand no one product and no one team is alike and I have guided and utilized multiple agile approaches (Scrum, Kanban, Lean, XP) to ensure teams are operating at their optimal performance. I deliver coaching, and facilitate events to enable teams and organizations to build upon successes and overcome obstacles in their journey to high performance.

TECHNICAL SKILLS:

Scrum, Kanban, Lean Software Development, Extreme Programming, Continuous Integration, SAFe, LeSS, JIRA, Version One, Rally, Design thinking, Scrum Ceremonies, ATDD, User story writing, MS Office, MS Visio, MS Project, ConfluenceE

PROFESSIONAL EXPERIENCE:

Confidential

Scrum Master

Responsibilities:

• Facilitates and time - boxed Scrum ceremonies & activities such as Sprint planning, daily scrum, Sprint review, Sprint retrospective and backlog refinement meeting, scrum of scrum, Definition of Ready & Done, teams norms.
• Introduced Agile adoption to the organization with the success of the two piloted teams; and contributed to enterprise agile adoption strategy;
• Conducted training on scrum, facilitated the release/sprint planning, daily stand-up backlog refinement sprint review, sprint retrospective, and removing sprint/release impediments & risks.
• Shipped Products and releases on time and with high velocity and cadence.
• Conducted project kick-offs and agile assessments for scrum teams introduced agile scaling practices to support cross-team collaboration and coordination.
• Worked one-on-one with Product Owners, Scrum Masters, Managers and Team members, providing feedback and advise on how to improve.
• Conducted training on Agile and lean development for multiple teams & continued to provide training, coaching and Subject Matter Expert advice and guidance to the teams to continuously inspect and adapt every sprint.
• Instrumental in effective team building by coaching on the art of writing user stories, release planning using team’s velocity, planning & sizing techniques.
• Defines metrics to measure how the Scrum & Kanban teams are doing; to drive growth, customer satisfactions and continuous improvements.
• Proactively removed impediments, risks or blockers to teams and projects progress.
• Provides leadership training through hands-on collaborative exercises/activities/workshops
• Drives continuous improvement to create high performing teams using various inspect & adapt techniques. This includes adoption of Agile technical practices, innovation and experimentation that improves execution, skills cross-training, communication and concurrently building group skills, better predictability of delivery, improving productivity, time to market, velocity, backlog health and quality.
• Conducted Physical and Virtual Retrospective meetings using techniques like silent writing, happiness histogram etc. every sprint to improve the upcoming sprints and team's productivity.

Confidential

Scrum Master

Responsibilities:

• Facilitating the daily scrum meetings, sprint planning, sprint review, and spring retrospective.
• Trained and coached both offshore and onshore teams in Agile and Scrum practices, values and principles
• Provided visibility to team impediments/risks and helps eliminate them
• Coached the development team and management team on Agile Methodology with Scrum
• Created a retrospective (lessons learned) document that captured all the challenges and success of the KYC (Know Your Customer) project.
• Led workshops with scrum teams and business stakeholders to create the product roadmap, story mapping, ensuring it aligns to business vision and goals.
• Brought daily visibility to cross team dependencies across the portfolio by introducing a simple technique within their current instance of Visual Studio Online (VSO).
• Managed dependencies between other scrum teams (Scrum of Scrums), third parties, and other non-agile teams. Resolved cross-functional issues at project level by active communication
• Partnered with the product management teams ensuring items were prioritized keeping minimum viable product requirements and business value in mind.

Confidential

Business Analyst

Responsibilities:

• Liaison between the business stakeholders and delivery team through the project life cycle to communicate and validate requirements and ensure that technical delivery team has full understanding of business goals and objectives as stated in the requirements
• Worked with business users & Subject matter experts (SME) to perform functional requirement gathering and user test cases
• Conducted JAD session to clarify the business workflow for As-Is and To-Be process for the existing
• Mobile Health application with the Case Management and HIM department.
• Analyzed and validated requirement for HIPAA compliance and gathered requirement for ICD10 charge codes
• Direct responsibility for, and guided junior analysts in projects for product development and process implementation
• Responsible for creating training documentation and running the training demo sessions for all parties
• Responsible for performing GAP analysis and the exception management process eventually led to increase in enrollments / sales.
• Designed test plans and writing test cases that are easily comprehendible.

Confidential

Senior Business Analyst

Responsibilities:

• Created the user stories as deliverables from the requirements gathering sessions with subject matte experts (SMEs), product owner, and other relevant stakeholders.
• Lead requirements and change management for custom implementations. Process and Procedure roll-out to client operational units; end - user training.
• Implemented COTS ERP (Vantive) in client-server environment. Process Improvement projects in preparation for corporate CMMi certification. Established best practices for the SDLC. Worked on inter-departmental team to develop corporate data security policy.
• Handled Project status reporting, problem/incident troubleshooting, and client communications. Level of Effort estimates for project tasks and scope additions and Budget Burn Rate. Communication plan for status and issue management.
• Completed Process Analysis and Improvement for external customers using ITIL best practices for service delivery
• Created test cases by performed system, integration, regression testing and coordinated User Acceptance Testing for all users across 7 locations
• Responsible for business process assessment, standardization, and improvement across HCSC’s four state Plans (IL, OK, NM, TX)

Confidential

Product Owner

Responsibilities:

• Developed a configuration library (document management system), product plan and other project documentations for the £15.9 billion telecommunication project
• Coordinated the prioritization of user stories for the upgrade of an Enterprise Customer Management System. This involved the facilitation of cross functional teams and vendors to achieve individual objectives
• Change Manager for the implementation of a custom-built CRM system using Agile methodology that increased productivity by improving customer query resolution by 60% through automated query escalation & workflow management.
• Facilitated Joint Application Design (JAD) sessions with technical leads, software architects, and Subject Matter Experts (SME) to identify business rules and requirements and document them in a format that can be reviewed and understood by both business and technical people.
• Primarily responsible for prioritizing user stories and assigned to different sprints and facilitated daily stand ups and managed task board with user stories and board.
• Team Lead for the requirements gathering and analysis, user story development and testing of the migration of the intranet to the Microsoft Sharepoint platform.
• BI experience with building adhoc and management reports for decision making using SQL queries and data mining tools like Oracle Discoverer

Confidential

Business Analyst

Responsibilities:

• Accountable for daily operations of five enterprise wide systems including Level 2 operations support, problem resolution, system enhancements, and release/upgrade management.
• Facilitate workshops with business stakeholders and IT associates to gather system requirements, Evaluating Data Sources, Translating Requirements into Specifications.
• Prepared Business Requirement Documents (BRD’s) after the collection of Functional
• Involved in pre-implementation, implementation and post implementation efforts.