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Sr. Tech Business Analyst/scrum Master/ Change Coordinator Resume

Deerfield, IL


  • Over 6+ years of experience as Scrum Master /Business System Analyst and have deep expertise in Business/Data and Requirement Analysis. Have extensive experience using various methodologies like Agile, Waterfall, with strong Project Management skills and have performed Business Modeling and Use Case Development in Retail, Healthcare, Finance, Pharmaceutical, Food, and Restaurant Domains; ability to lead teams and train business analysts; teamwork, reporting, Analytics, Data Warehousing, Data Integration.
  • Extensive experience of 6+ years as a Business Analyst working in both Traditional waterfall and Agile (Scrum) projects.
  • Expert in independently handling multiple waterfalls and agile projects simultaneously
  • Expert in writing Business User stories and technical user stories for gathering business need in Agile projects. Good practices of user story writing using INVEST and SMART principles
  • Expert in developing business requirement documents (BRD), functional requirements document (FRD), software requirements specification (SRS), requirements traceability matrix (RTM) and Request For Proposals (RFP)
  • Expert in conducting story mapping sessions, Backlog grooming (refinement) and Product demos in an Agile environment
  • Expert in conducting Joint Application Design (JAD) and Joint Application Resolution (JAR) sessions with SMEs, software developers and QA teams for better elicitation of the requirements for the project
  • Strong stakeholder management and communication skills in engaging project sponsors, subject matter experts, and business users
  • An analytical, methodical and resourceful approach to problem - solving, root-cause analysis and conflict resolution practices
  • Created and maintained multiple Data Mappings. Extract data from a database to perform data analysis.
  • Proficient in developing Business Process Flows, graphical depictions of use cases including use case diagrams, activity diagrams, sequence diagrams, class diagrams, and collaboration diagrams
  • Expertise in eliciting requirements using documents analysis, requirement workshops, brainstorming, interviewing, questionnaire/surveys and focus group
  • Hands on experience in QA and UAT testing on different phases of SDLC - Smoke, Integration, System and Regression testing.
  • Developed use cases, user stories, test strategies, test scenarios, test cases test plans, test preparation, test execution and conducted user acceptance testing (UAT)
  • Extensive experience in creating screen mock-ups and wireframes, conducting a gap analysis, impact analysis, cost-benefit analysis, and risk analysis.
  • Created and maintained project plans, meeting summaries, status reports, and risk and issue logs, change management
  • Great participant in Sprint planning, Sprint review, Sprint retrospective, and daily scrum meetings.
  • Ability to perform complex analysis of user requirements to produce specifications for the creation of new software products, viable cross-systems support, or the enhancement of multiple systems.
  • Proficient in doing Gap analysis using fishbone analysis to determine the bottlenecks of the As-Is process and to analyze the improvement opportunities of the existing system
  • Proficient in Structured Query Language (SQL) and data modelling principles.
  • Experience in, Project Tracking and Team Management. Submit Risks, Issues, Dependencies documents, Project status, RASCI charts & project governance documents.
  • Excellent knowledge of HIPAA standards, EDI (Electronic data interchange) Transaction syntax like ANSI X12.
  • Proficient in the implementation of HIPAA 5010 code sets, ICD-9, ICD 10 coding, and HL7.Extensive experience with Medicare/Medicaid
  • Good working knowledge of project management office, in assisting the project manager’s in various project.


SDLC Methodologies: Waterfall, Agile (Scrum)

Modeling Tools: UML, MS Visio, Erwin, Power Designer, Doors, TFS, Balsamiq, Mockingbird

Reporting Tools: Business Objects, JIRA, Crystal Reports, MS Office Suite

QA Tools: Quality Centre Test Director, QTP, Bugzilla, Clear Quest

Languages: SQL, HTML, XML, UML, ASP, JSP

Databases & OS: MS SQL Server, Oracle 10g, DB2

BA Tools/ repositories: Rally Dev, JIRA, Confluence, TFS, Mingle, SharePoint

Project Management: Microsoft Project 2010, PERT Chart/Critical Path Analysis.

Platforms: Facets, Health Rules, Power MHS, and home-grown systems


Confidential, Deerfield, IL

Sr. Tech Business Analyst/Scrum Master/ Change Coordinator


  • Maintaining functional relationships with various business unit stakeholders in order to gather information, understand stakeholder interests, and managing their expectations.
  • Conducting Storyboarding and Story Mapping sessions with the Product owner and other stakeholders to elicit requirements.
  • Created User stories for developing 35 Microservices (Orchestration Logic for Synchronous and Asynchronous flows)
  • Worked closely with DevOps and ELK team to gather the requirement. Interacting with Microsoft team to resolve the blockers.
  • Identifying subject-matter experts from business users’ end and driving the product backlog meetings. Generating user stories with the business users
  • Evaluating the user stories with the team during Product Backlog Refinement Meetings so that developers can estimate the stories
  • Facilitating Sprint planning, Sprint retrospective, Sprint review, and Product review meetings.
  • Actively participating in Sprint retrospective Meetings to discuss the challenges and come up with action items to enhance the productivity
  • Facilitating the development team and removing the impediments
  • Discussions with various stakeholders on deciding the backlog priorities based on user points and business value
  • Managing daily scrum meetings, working on the team impediments and communicating with the product owner.
  • Negotiating effectively with Product owner on the release priorities and exceptional scope creep.
  • Involving users actively in User Acceptance Tests (UAT) between the development team and the end users from the business team
  • Creating various Process flows, Wireframes, and Business Models as required for clear elicitation of requirements.
  • Working with data analyst teams to analyze data from new and old environments
  • Performing the Unit and functional testing, which validate the data mapping and provides a qualitative check of data fallouts and overall data flow that needs to deposit correctly in Target tables
  • Co-Authoring testing scripts, test data, and testing scenarios in a systems integrated environment
  • Effectively handling sign off the process with stakeholders at different levels and executing good conflict resolution approaches.

Environment: Jira, Java 8/Spring Framework (Spring Boot, Spring Integration), CICD Pipeline - Stash/Spinnaker/Jenkins/Gradle/ Mockito/Pact/SonarQube, Apigee Micro gateway, ASB, ELK, Azure Cloud - Microsoft’s cloud platform

Confidential, Ann Arbor, Michigan

Sr. Tech Business Analyst/Scrum Master


  • Expertise in engaging closely with the development team to verify that business needs are fulfilled and deliverables are produced within specified budget, quality and time.
  • Expert in elicitation of with business requirements with enterprise wide cross-functional business units.
  • Responsible for motivating and mentoring Agile best practices for multiple Scrum teams, product owners and stakeholders within the Development organization.
  • In-depth knowledge and experience of analyzing AS-IS business process, creating To-Be business process, conducting feasibility study, cost benefit Analysis and risk analysis.
  • Worked in all Scrum Master responsibilities like facilitating Scrum Ceremonies of Sprint Planning, Sprint Review, Daily Scrum, Sprint Retrospective
  • Facilitated scrum ceremonies, creating tasks by using SMART criteria, story mapping, coached team to be self-organized and on agile principles, logged and resolved impediments, adept at conflict management and resolution.
  • Worked on the entire life cycle for requirements management - identifying, defining and delivering the requirements.
  • Assisting in creating Project Plan, Road Map and participating in Feasibility and Estimation meetings along with business owners and architects
  • Gathered requirements by conducting interviews with end users, identified, defined and mapped the business rules to business requirements.
  • Metrics tracked are Velocity, daily burned hours, committed vs Delivered velocity, Story and task progress status, Impediments & Defects/Bugs Raised per Sprint.
  • Facilitated Scrum ceremonies & created burn-up & burn-down for higher management reporting.
  • Scheduled and facilitated Sprint Planning, Daily Stand-Up, managed Sprint Demo & Sprint Retrospective meetings
  • Ensuring story has enough detail, story points, dependency and relationship using agile tool JIRA.
  • Performed Gap Analysis of Business rules, Business and system Flow.
  • Prepared Use Cases, functional & system requirement specifications along with other supportive documents like process models, data flow diagrams, screen mock ups and UML diagrams.
  • Conducted Joint application development (JAD) sessions with stakeholders throughout System Development Life Cycle (SDLC) to resolve any open Issues.
  • Identifying subject-matter experts from business users’ end and driving the product backlog meetings. Generating user stories with the business users.
  • Creating user stories with detailed acceptance criteria (Customer satisfaction criteria) to elicit clear and deliverable business needs as an Agile Business Analyst
  • Conducting Sprint planning meetings with technical team and business users, to prioritize the user stories for particular stories for the Sprint.
  • Contributing to the product refinement sessions by assessing the business points and story points to prioritize the user stories.
  • Participating in the sprint retrospective meetings to analyze the team’s capacity.
  • Expert in breaking down the epics, categorizing the themes and story mapping of user stories.
  • Mapping system requirements with Test Cases, manually executed test cases in QC, ensured traceability of Test Cases back to the Business Requirements
  • Built out a state of the art data front end trading system and data warehouse, bond pricing, and analytic engine for Fixed Income and credit derivatives.
  • Prepared user guides and performed UAT with Business Users as and when deliverables were deployed by technical team and uncover the latent defects in the system.
  • Implemented data access, storage and validation routines on the database server using SQL.
  • Involving programmers and quality assurance team in conducting stress test and load test.
  • Effectively handling sign off process with stakeholders at different levels and executing good conflict resolution approaches.
  • Reporting status, milestones, and project plan tracking to project management on a weekly basis.

Environment: Jira, IBM Core metrics, .Net, Salesforce.com, Rational Clear Quest, MS Visio, Google drive, Quality Center.

Confidential, Louisville, KY

Scrum Master/ Sr. Business System Analyst


  • Planned the business analysis efforts, determined requirements management and communication plan for effective elicitation of the users’ requirements
  • Enhanced ERP system and adding products to the Confidential ’s e-commerce store. Create and develop content for organization’s web application presence with WCAG.
  • Handling web application by following WCAG guidelines, Mobile Apps and their Integration.
  • Mainly worked in Native apps (mobile app team) for the Android and IOS implementing many deliverables like apple pay and T mobile promo code, a channel-specific promo for all the mobile apps(IOS and Android) and other implementations as well
  • Conducted GAP Analysis using BPMS Suite and documented the current state of the legacy systems and future state of the proposed system
  • Playing an active and lead role in gathering, analyzing and documenting the Business Requirements (BRD), by conducting Joint Application Resolution (JAR) sessions as necessary.
  • Collected and developed the functional requirement document (FRD) acknowledging the solution platform.
  • Documenting the Security Requirements and Legal and Compliance Requirements of the application around a project
  • Documented graphical depictions of Narrative Use Cases, creating UML Models such as Use Case Diagrams, Activity Diagrams and Flow Diagrams using MS Visio.
  • Facilitated Joint Application Design (JAD) sessions with Developers, Data Modelers, Information Architects, and another technical team to assign ownership for intermediary applications.
  • Co-Managed the Change Control process for the entire project by facilitating group meetings, one-on-one interview sessions and email correspondence with work stream owners to discuss the impact of Change Request on the project.
  • Worked on medical and pharmacy claims data, eligibility and member enrollment process
  • Worked with data warehousing team to create Relationally and Dimensional Data modeling for creating Logical and Physical Design of Database and ER Diagrams using multiple data modeling tools.
  • Elicitation of user stories from various product owners to communicate the business need to the scrum team
  • Conducted story mapping session with stake holders for fine refinement of stories by mapping each of them to the vision of the project as a whole
  • Documented great product backlogs reflecting the product sponsors need and project vision
  • Leading product backlog grooming sessions to refine the user stories in evaluating the business value and story points
  • Using INVEST and SMART principles for stories and tasks
  • Active contribution to Sprint planning, Sprint retrospective, and Sprint review sessions
  • Documenting project roadmaps by defining the Minimum Viable Products to be shipped with every release
  • Coordinated with the off-shore QA Team members in evaluating and developing the Test Plans, Test cases, Test and Evaluation strategy and methods for unit testing, functional testing and usability testing.

Environment: MS Office Suite (Word, Excel, PowerPoint, Project, and Access) .NET, IBM Door, Jira, MS Visio

Confidential, Minnetonka, MN

Sr. Business Analyst


  • Interacted with clients to assess needs, identify key challenges, and refine project scope & deliverables
  • Co-authored project efforts, developed project plans, process flows, Use Cases and Software Requirement Specification documents
  • Analysis and documentation of the AS-IS and TO-BE process for a better understanding of the business needs and solution development
  • Conducting scope refinement sessions with various stakeholders to elicit and define the project deliverables
  • Conducting brainstorming sessions to elicit and document complete, unambiguous and testable business requirements in industry standard Business Requirement Document (BRD)
  • Conducting effective reviewing and sign off meetings for Business requirements from enterprise-wide cross-functional business units
  • Worked with data warehousing team to create Relationally and Dimensional Data modeling for creating Logical and Physical Design of Database and ER Diagrams using multiple data modeling tools.
  • Worked on different EDI transactions like Claims (837), Premium Payment (820), Enrolment (834) and Eligibility (270) to send the outbound file to an external vendor.
  • Responsible for calculating ROI and evaluated other Financial aspects
  • Worked on FACETS modules such as pricing, payer, eligibility under claims processing system.
  • Mapped HIPAA compliant EDI Transactions for 837: health care claims and 835: payment advice transactions, captured all HIPPA-related EDI data in the repository using FACETS, Supported integrated EDI Batch processing and real-time EDI using FACETS
  • Effective handling of ambiguous requirements through requirement management procedures using Requirements Traceability Matrix RTM.
  • Facilitated requirement clarification meetings with Quality Analysts and technical teams.
  • Performed Problem Analysis, Research Solutions and contributed to the solution recommendations.
  • Developed additional processing and data models that will be added to an existing system using MS Visio.
  • Documented user stories from various business product owners
  • Evaluated the business value and prioritized the user stories in agile projects
  • Conducting the back-log grooming sessions for the refinement of the user stories for effective release planning
  • Actively contributing to the Sprint planning sessions by evaluating the business value of the user stories
  • Conducting Sprint review meetings to present the demo of the product developed in the earlier sprint
  • Contributed effective measurements to increase the team velocity in the sprint retrospective meetings
  • Used MS Visio for flow-charting, process model and architectural design of the application.
  • Reported defects and bugs to the development team and retested after the fix.
  • Supported and assisted Developers and QA in developing Quality Control (QC) test plans and test scripts, as well as supporting and assisting clients in all testing phases through UAT.
  • Generated SQL and ad hoc reports by analyzing the database based on the specific business requirements.

Environment: Windows XP Professional, Java, Oracle, MS Access 2000, MS Excel, Facets, RUP, Oracle, UML, Rose, MS Office suite, MS Visio.

Confidential, PA

Business Analyst

Responsibilitie s:

  • Conducted JAD sessions to gather and document business requirements
  • Translated business requirements (BRD) to technical staff to ensure the requirements are incorporated into system design by preparing the following documents: Functional Document Specifications (FDS) and System Requirement Inventory (SRI)
  • Preparation of activation/implementation information and the ability to work with claims management and enterprise stakeholders.
  • Responsible for calculating ROI and evaluated other Financial aspects
  • Interact with business associates and help them to recognize the need for preparation leading up to activation/implementation and how to add that into the effort deliverables.
  • Work as a liaison in an Agile environment between technology and the business clients to improve business processes and support critical business strategies. Worked with SME’s of different groups to gain detailed knowledge of Investments and Capital Market and to understand the cross impacts of the system
  • Interviewed area experts or SME’s asking detailed questions and carefully recorded the requirements in a format that can be reviewed and understood by both business people and technical people. Utilized data flow diagrams, use case diagrams and process flow.
  • Create knowledge management articles for the claim handlers, claim representatives and agents to enable them to serve the policyholders effectively.
  • Supported rapid turnaround for ad-hoc analysis, developed use cases, researched and resolved issues
  • Create reports for business analysis purposes using Visio and Microsoft Excel.
  • Participated in usability testing meetings and created a tracker to document users’ feedbacks, provide solutions and presented those to the project team.
  • Involve in post-implementation training and support.
  • Conducting gap analysis and audience analysis to recognize the end users of the product.
  • Experience in creating user manuals and other training documents.
  • Author end-user questionnaires to ensure that product users understand the product functionalities.
  • Work closely with the UI team to model the screens, which met user, defined requirements and also company standards.
  • Diagrams to represent information provided by the Business Owners.
  • Work with State-Client to gather information about the documents and business processes.
  • Conduct JAD session with management, vendors, users and other stakeholders for the open and pending issue.
  • Reviewed test results and coordinated with the testing and development team to correct the issues.
  • Assisted the QA team in designing the Test Plan and Test Cases for User Acceptance testing.

Environment: Waterfall, Agile, RUP, MS Visio, Balsamiq, Mocqups Visual Basic.


Offsite Coordinator and Business Analyst


  • Interacted with Users and Stakeholders to identify business system needs, evaluated solutions for business problems
  • Analyzed and documented information system requirements and the corresponding impact on business processes
  • Studied the Business Requirement Document (BRD), supporting documents containing essential business elements, detailed definition and description of the relationship between the actors
  • Designed and developed Use Case Diagrams, Activity Diagrams, and Data Flow Diagrams to define the Business Process, analyzed the data entity relationships and worked on multiple short term projects in between.
  • Worked as a team with other business analysts to make an object-oriented model of the application and
  • Conducted JAD sessions to allow different stakeholders to communicate with each other, resolve problems at an early stage
  • Worked on the Functional Requirements Document (FRD)
  • Hands on experience in working with active directory, to give privileges and access to the users according to their roles and designations
  • Analyzed Business Requirements documents to get a better understanding of the system on both Technical and Business perspectives

Environment: Waterfall, Agile, RUP, MS Visio, Balsamiq, Mocqups Visual Basic

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