We provide IT Staff Augmentation Services!

Systems Analyst Iii Resume

SUMMARY:

  • Exceptional interpersonal and communication skills developed via leadership experience, public speaking opportunities, and volunteer programs
  • Salesforce administrator certified
  • ScrumAlliance ScrumMaster certified
  • Strong technical skills with experience in MS SharePoint, ServiceNow, Okta, Zoom, G Suite, SnapLogic, Slack, ADP, JIRA, Splunk, SQL Server, QTP, MS Project, MS Office, and HTML
  • Innovative business strategist constantly pursuing customer solutions to increase product adoption
  • Creativity awarded via winning of “Code - A-Thon” innovation project at Confidential
  • Customer service passion recognized by WOW Service award

PROFESSIONAL EXPERIENCE:

Confidential

Systems Analyst III

  • Capture requirements, process flows, dependencies, risks, issues and other technical documents in JIRA, Confluence, Microsoft Office, G suite, Lucid Charts, and other specialized tools for easy consumption
  • Quickly generate valuable reports, dashboards and other key performance indicators for executives to make critical business decisions
  • Guarantee all team members are comfortable with agile methodologies, have a mentor for help and feel comfortable raising questions or concerns and collaborating as needed
  • Manage new and existing integrations between internal and external systems such as Docusign, Salesforce, Clicktools, SnapLogic, Okta, ServiceNow and G Suite
  • Collaborate with leadership and key stakeholders on a regular basis to proactively make the system more efficient and effective for sales and support reps
  • Innovate platform improvements based on stakeholder discussion, community best practices and diligent researching
  • Strategically identify and align product vision based on needs of multiple business units
  • Generate positive discussion and brainstorming about the systems, products and platforms by outlining and presenting project success metrics, insight into new functionality, and enhancement opportunities to Sales and Marketing leadership

Systems Analyst II

Confidential
  • Manage companywide Salesforce instances (production and sandbox environments) to ensure successful operations of marketing, sales, and service delivery.
  • Design, architect, document and test creative solutions to resolve complex business problems
  • Configure, support, and maintain vital integrations between Salesforce and other systems such as Okta, SnapLogic, Docusign, Marketo, ICOMS and various web services
  • Strategically identify and align product vision based on needs of multiple business units
  • Maximize business value by analyzing, writing and prioritizing value adding projects
  • Quickly generate valuable reports, dashboards and other key performance indicators for executives to make critical business decisions

Confidential

Technical Support Engineer

  • Increased product adoption by identifying creative application solutions for advisory firms
  • Collaborated with business partners to identify product architectural enhancements
  • Established and maintained relationships with outside vendors and internal business partners to develop unified strategy
  • Coordinated support activities across business and technical teams to quickly resolve customer facing issues

Confidential

ProEdge Oracle ERP internship

  • Processed special order items, sales orders, and sales & quotes orders within the ERP system
  • Tested and analyzed various scenarios within the Oracle system before releasing them to the users
  • Ensured product delivery by maintaining accurate transportation vendor and carrier list

Hire Now