SUMMARY:

• 7+ years’ experience as a Business Analyst with full life cycle development experience.
• Facilitated and participated in user workshops, interviews, conference calls and white board sessions to keep executive staff and the team members appraised of goals, project status, and pertinent issues.
• Experience in cross browser testing including IE7+, Firefox, Safari, Opera, and Chrome.
• Worked extensively on RDBMS databases.
• Sound knowledge on web service and hands - on experience in validating web services using SOAP-UI.
• Experience in identifying the user requirements, analyzing, documenting user requirements into Use Case Model using Business Modeling tools like MS Visio.
• Experience in Unified Functional Testing (UFT).
• Experience in analyzing documents like business case and scope documents.
• Prepared different documents like the User Requirement List/document (URL/URD), Business Requirement List/document (BRL/BRD), Test Case, Project Change Request (PCR), Test Plan, Functional Specification Documents (FSD), and Design Document as per different standards like SEI CMM standard and Six Sigma technologies.
• Proficient in developing Use Case Diagrams, Analysis Model, Design Model and Class Diagrams based on UML methodology using Rational Rose.
• Documented current and proposed process flow and conducted detailed gap analysis.
• Experience in SQL in creating, editing the database and in performing queries.
• Experience in design and development of test case scenarios & test plans.
• Analytical, Versatile, Quick Learner, Excellent problem-solving skills, possess excellent communication skills, Team Player and will prove a valuable asset to any project/organization.
• Ability to work under minimal supervision, adhere to deadlines, motivated to excel.

TECHNICAL SKILLS:

Methodologies: Agile, SDLC, UML and Waterfall

Software Tools: Lotus Notes, Lucid Charts, SharePoint, Plotly, Eclipse, GitHub, Bitbucket

MSoffice, MSProject, Confluence, MS: Visio, Visual Paradigm for UML

Web Technologies: HTML, CSS, JavaScript, AngularJS and NodeJS

Defect Tracking Tools: JIRA Cloud, Test Rails, Zephyr, Selenium Framework

Databases: MSSQL, MySQL and Oracle

CMS: Drupal, Joomla, Wix, WordPress and Magneto

Operating Systems: Window, Linux, Unix

PROFESSIONAL EXPERIENCE:

Confidential - Dublin, CA

Sr. Business Systems Analyst

Responsibilities:

• Interacting with clients to evaluate their business process, anticipate requirements, recognize areas of improvements and propose the most suitable technical solutions.
• Work closely with the project management team to analyze and consolidate requirements to improve decision planning process and define deadlines.
• Creating business requirement, function requirement and functional design specification documents.
• Conducting GAP analysis by interacting with business users and SME’s to document to existing application and capture user requirements for proposed features.
• Creating data models and technical design specification for an application/feature and ensuring that the development adheres to the data models and technical design specification defined.
• Developed prototypes and screen mockups using lucid charts.
• Conducting weekly meetings with software development team and Quality assurance team to track the implementation of requirements and provide updates to the client.
• Creating test plan & test cases based on the functional design specifications, track and prioritize issues and perform sanity tests.
• Performed internal and external API testing using Postman tool.
• Facilitate deployment of feature enhancements on client systems.
• Updating users regarding new features, providing trainings & documentation and providing support in troubleshooting issues.
• Generating reports and presentations to evaluate the application performance on timely basis.
• Staying up to date on client’s business processes and IT advancements to provide automated and modernized applications/features.
• Driving Workshops, demo sessions, providing real time support to the end user and performing technical reviews with IT and product teams.
• Successfully increased the implementation of solution systems by 60% across multiple departments at the client site.

Confidential - Palo Alto, CA

Business Analyst

Responsibilities:

• Identifying needed business process improvements and coordinating with program manager to provide technical solutions to the client.
• Day to day duties includes collecting, defining and analyzing business requirements, helping deploy system enhancements, driving regular stand-up meetings, resource and project plan creation, tracking feedback at all levels and research resolutions for common client concerns and training business personnel on the systems.
• Conducted requirement analysis and facilitated Joint Application Development (JAD sessions) to identify business rules and requirements elicitation.
• Working with UX team to finalize the Wireframe documents based on business and functional requirements.
• Facilitated JAD sessions for analysis, design and development strategy
• Created Requirements Traceability Matrix to provide clarity and traceability for test plans and business needs.
• Raised issue ticket using JIRA to update project stories, new features, enhancements and bugs.
• Facilitated user acceptance testing (UAT) of the product before production release roll-out for customer.
• Developed client websites using content management systems - Drupal, Wix, Joomla, WordPress and Magneto
• Built solid connections and gained the trust of the mid-market and enterprise clients through continuous engagement.
• Gained deep knowledge of web development tools and customer success strategies.

Confidential, San Jose, CA

Business Analyst

Responsibilities:

• Complete definition of project scope, requirements and schedule with the client and communicates scope and requirements to the project team.
• LOCUS energy system life cycle management and data analysis.
• Prepare and implement a proactive Quality Assurance/Quality Control (QA/QC) plan for projects.
• Responsible for the profitability of the project
• Involved in negotiating fees and contracts as may be appropriate.
• Prepares man-hour budgets, communicates budget information to the project team, monitors profitability of the project, and takes such steps as may be necessary to improve profitability.
• Identify, negotiate, and administer fees for legitimate additional services.
• Schedule work communicate schedule information to the project team, and monitor manpower requirements.
• Facilitate communication between the client and the project team and documents important issues.
• Ensure that client invoices are accurate, descriptive, well documented, and delivered in a timely manner.
• Monitor accounts receivables and initiates corrective action where appropriate.
• Manage the project during the design and construction phases, and coordinates activities of the project team and construction administration personnel; moreover, participates in the marketing and follow-up processes.
• Participate in the planning and budgeting processes - including preparation of monthly billing as required by general management.
• Supervise job closeout process: Documentation, filing, record drawings, and construction cost database input, follow-up marketing and team debriefing.
• Participate in a formal training program.

Confidential

Business Analyst /QA Analyst

Responsibilities:

• Extracted business requirements from the end users keeping in mind their need for the application and prepared functional requirement documents (FRD) and User Stories.
• Interacted with business and technical users for verifying user requirements, managing change control process and updating existing documents.
• Modeled the processes through UML diagrams and business flow diagrams.
• Interacted with business users, technical team and UX designers to refine high level business requirements.
• Created mock-ups using wireframe to facilitate interactive discussion with stake holders and developers.
• Created test plans, test cases, test scripts and test reports
• Responsible for creation and maintenance of master issue log which entailed gathering and tracking of issues from various user groups.
• Held and facilitated test plan/case reviews with cross - functional team members
• Worked with external QA to ensure tests are performed on a timely manner
• Elevated requirements from various sources, programmers, business users, project documentation and provided estimates for all testing deliverables.
• Worked with Release Manager to certify release.
• Dealt with offshore resources which included onboarding clients.