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Sr. Business Analyst / Database Marketing Manager Resume

SUMMARY

  • Nine Plus (9+) years of experience in Business Analysis within various verticals such as Pharmaceutical, Financial and Insurance.
  • Experience in all phases of the Software Development Life Cycle (SDLC) including requirements gathering, business system analysis, analysis, design, implementation, testing, Business process flows and deployment as well as software engineering methods like Rational Unified Process (RUP), Rapid Application Development (RAD) & Waterfall Method.
  • Experience with Business Analysis / Source System Analysis Experience. Hands on experience with Data Mapping, Source to target mapping. Conducted detailed and comprehensive business analysis by working with the client IT staff and end-users in order to identify system and operational requirements and improvements.
  • Experience with SFA, CLP, CLM, Skura, Exploria, IMS Data, Pharmaceutical Sales & Marketing, Sales Force Automation. 21 CFR Part 11 training and adherence. Follow 21CFR Part 11 methodologies for validated systems in a structured SDLC environment. Trained in Good Clinical Practices (GCP) for work with the Clinical Trials area and GXP for work in R&D areas
  • Proficient in analyzing and creating use case scenarios, business process re-engineering, Unified Modeling Language (UML) concepts like activity diagrams, class diagrams, state chart diagrams, and data process flows
  • Experienced in various requirements elicitation. Expertise in Business Process Management (BPM), evaluating alternatives, reviewing recommendations with management, proactively managing change
  • In-depth knowledge of Business Modeling methodology and tools such as MS Visio, Enterprise Architect and Rational Rose. Knowledge of Configuration and Change Management Systems.
  • Strong experience in creating Business Requirement Documents (BRD), Functional Requirement Documents (FRD) & Wire Frames as well as generating use case diagrams, sequence diagrams, state diagrams and activity diagrams based on business process flows.
  • Expert in conducting JAD sessions with business users and technology teams to vet out business requirements, analyze system design, create prototypes and design Graphical User Interfaces (GUI).
  • Experience in defining Test Cases, creating Test Scripts and generating Test Result Reports for upper management. Reviewed Test Plans and coordinated UAT.
  • Experience in creating/updating project plans using MS Project and generating charts for project status reporting purposes. Experience in conducting Gap analysis, User Acceptance Testing (UAT), SWOT analysis, Cost benefit analysis and ROI analysis.
  • Possess superior communication, analytical and written skills for interacting with business partners to identify information needs and finalize business requirements.
  • Experience with Rational Suite products Rational Clear Quest, Rational Rose & Rational Requisite Pro. Extensively worked with Microsoft suite of products such as Microsoft office, MS Visio, MS Excel, MS Project.

TECHNICAL SKILLS

Rational Suite / Testing Tools: Test director, Rational Clear Quest, Rational Requisite Pro, Rational Rose , WinRunner, Quick Test Pro (QTP) MS Suite: MS Word, MS Excel, MS Project, MS Visio, MS Office Business Analysis Applications: Enterprise Architect 7.0, Rational Rose, Rational Requisite Pro, MS Office, MS Visio, Axure RP Pro 5 IT Software Applications: SAP HR, Ariba, Oracle Apps - CRM, Informatica Powercenter7.1/8.1, Data stage 8.1, Cognos 8.0, Business Objects, Erwin Databases: MS Access, MS SQL Server, Oracle 9i/10g, IMS data Project Management Applications: MS Project, MS Excel Content Management Application: Documentum, Knowledge Xchange, Share Point Methodology: Rational Unified Process (RUP), Unified Modeling Language (UML), Rapid Application Development (RAD), Waterfall Method, Use Case Diagrams, Activity Diagrams, State Diagrams Operating Systems: DOS, Windows 98, Windows NT/2000/XP/Vista

PROFFESIONAL EXPERIENCE:

Confidential Nov10-Present SR. BUSINESS ANALYST / DATABASE MARKETING MANAGER Primary contact for HIV brands and their internal and external agencies, managing daily responsibilities associated with delivering multi-channel DTP/DTC/NPP database marketing programs. Responsibilities include working with Brand Managers and Campaign Execution contacts to understand marketing program objectives and business rules that help define the metrics for program measurement.

  • Lead and Manage processes in the following key areas: client satisfaction improvements, utilization of the project tracking data to drive decisions, and increased resource efficiency thus allowing for more productive work load
  • Created SOWs and managed costs and budget for various non-personal marketing campaigns to support the brands
  • Critical liaison orchestrating interactions between internal vendors (database, IS/ IT, HTML build teams), external vendors (3rd parties, creative agencies, fulfillment), and Marketing Ops team to deliver best in class programs supporting brand goals to ensure successful development and execution of marketing plans
  • Manage and maintain overall project timelines, from inception through execution, for programs and campaigns utilizing MS Project and responsible for developing a workbook to provide to campaign execution vendor
  • Worked with DTC/HCP brand marketing teams to develop non-personal initiatives and promotions
  • Accountable for determining and requesting campaign data elements from creative agencies to build accurate segmentations for targeted educational & public relations program deployments
  • Execute various market tactics to ensure all direct-mail and email fulfillments meet brands objectives and goals
  • Organize efficient and effective campaign QA and structure, allowing for precise operations leading to program/project go-live for webinars, symposia & various other speak programs
  • Directly responsible for decreasing overall campaign development – deployment timing from 14 to 10 days
  • Responsible for creating QVA’s, Treatment codes (Offer & Media Codes) and workbooks for various campaigns

Confidential Nov 09 – Nov 2010 SR. BUSINESS ANALYST / PMO / PROJECT LEAD

Business Analysis / PMO

  • User Interviews, Documenting Interview notes, Client Engagement, Project Management with respect to Artifacts, SDLC, Pre-Sales, Project Timelines/Project Costs, Resource Management, Staffing, Billing Client Application Rollouts, BA/Testing /QA/ Development
  • Responsible for processing of project documents, project plans, Team Member Co-ordination, Scheduling meetings, Task Assignment, Monitoring efforts on Timely basis, daily and weekly status report creation, Quality checks, diagnosis and issue resolution, Project tracking, Project documentation.
  • Led requirements gathering sessions with client business and IT personnel:
  • Worked on CLP implementations.
  • Conducted JAD sessions to allow different stakeholders to communicate their perspectives with each other, resolve any issues and come to an agreement quickly.
  • Manage overall coordination, status reporting and stability of complex and cross-functional project oriented work efforts
  • Administer project management processes and methodologies to ensure projects are delivered on time, within budget, adhere to high quality standards
  • Partner with project managers to track key project milestones, adjust project plans and/or resources, and administer processes that are flexible and transparent, while ensuring dependable delivery
  • Provided clear direction, coaching, and support to client personnel
  • Effective and targeted communication and presentations to varying levels of the organization Engage with internal clients for scope management and project sequencing
  • Manage overall coordination, status reporting and stability of complex and cross-functional project oriented work efforts while continuing to evolve the solution delivery lifecycle to encompass multiple methodologies (e.g., waterfall, agile).

Help Desk Readiness

  • Managed a project plan for Help Desk Readiness
  • Led the help desk work stream to support the launch of the closed loop application for CV Met and Virology sales forces
  • Facilitated Help Desk weekly meetings and delegated roles and responsibilities
  • Planned/ Defined help desk issue escalation & triage process
  • Coordinated the help desk escalation process with the different brand teams (CV Met & Virology)
  • Trained the service desk analysts at level 1 & 1.5 on the CLP tool
  • Pre-identified issues and documented resolutions to feed the knowledgebase

UAT Testing

  • Content Testing
  • Back end testing for all content development functions in Exploria from a developers role
  • Front end (GUI) testing for functionality in Exploria from a Rep role
  • Support admin panel functions

Content Deployment Functions For Exploria & Proscape:

  • Import, certify , broadcast & deploy content to the brand team, proof readers and to the field
  • Worked across teams for content : Brand content developing agencies, brand teams and internal interactive media group within BMS
  • Ensured DDMAC, Promotional Compliance & MRL policies were followed and enforced before importing any content into Production

Operations Support:

  • Managed and tracked tickets as an SFA triage point for all issues escalated to the tier 2 bucket via the help desk escalation process
  • Support CV Met & Virology Sales Learning groups with the on boarding of new hires and transfers
  • On call to provide technical support during training sessions
  • Performed functions as an SFA INSIGHT Admin
  • Managed the initial setup and installation of the closed loop tool across different work streams
  • Managed the Afaria deployment of the closed loop application to the sales force
  • Managed the Novell deployment of the closed loop application to Home Office users
  • Assisted BMS Studio (internal content agency) with content related issues to ensure the files from the agency support the Exploria platform
  • Performed SFA admin functions for all Proscape content
  • Managed Proscape Prod to deploy Virology content to the field force
  • Supported the Proscape application
  • Gathered all the requirements for the retirement of the Proscape application
  • Managed licenses by environment for the field and home office users
  • Logged all assets that were used by the SFA team for the launch of the closed loop application
  • Coordinated content releases to the help desk, brand teams, Eagle training vendor & SFA operations teams
  • Managed static and dynamic mail groups associated to the Afaria channel Attended the POA /Manager’s Sales meetings as INSIGHT technical site lead to support the launch of the closed loop application

Content Management

  • Documented the content storage process requirements, business rules and dependencies

Environment: Exploria CLP application, Call Max, Afaria, Proscape, MS Project, MS Visio, MS Office Suite – Word, Excel, PowerPoint, Remedy

Confidential, Jan 09 – Nov 09 LEAD BUSINESS ANALYST

Responsibilities:

  • User Interviews, Documenting Interview notes, Client Engagement, Project Management with respect to Artifacts, SDLC, Pre-Sales, Project Timelines/Project Costs, Resource Management, Staffing, Billing Client Application Rollouts, BA/Testing /QA/ Development
  • Responsible for processing of project documents, project plans, Team Member Co-ordination, Scheduling meetings, Task Assignment, Monitoring efforts on Timely basis, daily and weekly status report creation, Quality checks, diagnosis and issue resolution, Project tracking, Project documentation.
  • Led requirements gathering sessions with client business and IT personnel:
  • Worked on CLP implementations.
  • Devise feasible solutions for complex business problems using insight and creativity in evaluating alternatives.
  • Responsible to translate business requirements to functional requirements.
  • Developed and implemented business process flows and responsible for process modeling.
  • Responsible for Validation and Met with Meet with SME’s to ensure requirements met business expectations.
  • Responsible for data storage and management applications, integration design, configuration and customization.
  • Interview business partners to identify information needs and document business requirements.
  • Facilitated strategic CLP workshops
  • Supported the SFA, CLP interview process through development of interview guides
  • Note dictation and summarization of the Interview Results
  • Supported the CLP Vision Workshop through the following activities:
  • Creation of Workshop PowerPoint materials
  • Note dictation and summarization of Group Discussions during the workshop
  • Provided technology and functional experience and input from previous CLP/CLM initiatives
  • Provided insight into the to-be organizational model to support both the pilot and long term initiatives for SFA & CLP Implementation
  • Contribute to overall development of the key SFA / CLP deliverables: Complete road map, Operational Guide, Pilot Timeline
  • Reviewed Astellas’ existing CLP Documentation
  • Conducted interviews (50) to identify objectives across: Brands, Marketing, Market Research, Sales, Training, Regulatory / Legal, IT, 3rd Party Agencies, Health Systems, Analytics
  • Defined necessary analytics metrics for CLP
  • Integrated Industry Best Practices into the roadmap for CLP
  • Synthesized interview results and prepared for & conducted functionality workshops with Business users from various departments
  • 21 CFR Part 11 training and adherence
  • Recommend to conduct 1hr work sessions by Functional Group/Organization.
  • Boiled up key findings and presented back to the group for input
  • Laid out understanding of their vision for CLP and key touch point initiatives that are underway.
  • Helped develop the roadmap
  • Set timelines which includes preparing for the 1st release to launch
  • Focused on setting release timings for CLP at Astellas
  • Finalized Roadmap for CLP
  • Reviewed results with Astellas: for deliverables provided
  • Create the business process model and present it to the SME for validation and getting the sign-offs.
  • Conducted JAD sessions to allow different stakeholders to communicate their perspectives with each other, resolve any issues and come to an agreement quickly.
  • As a BA worked with Clients IT Staff and Sales and Marketing teams, interviewed the end users to provide technical solutions.
  • Analyzed business requirements and worked closely with the various application and business teams to develop procedures that are consistent across all applications and systems
  • Assisted Sales Manager in SFA documentation for all new sales forces including initial and ongoing configuration maintenance for all sales forces.
  • Assisted in Managing all SFA pre and post launch of new or expanded client sales force project requests including bug fixes, enhancements, version upgrades etc.
  • Co-ordinate all activities of SFA.
  • Key member of team in management of sample and sales data via SFA systems.
  • Assisted the Sales Manager in managing SalesForce.com product for internal sales team.
  • Worked closely with analytics team to gather all reporting requirements
  • Described requirements on reporting capabilities for ATLAS reporting analyst.
  • Gathered all reporting requirements for Cognos reporting tool which was finalized to run, create reports
  • Co-ordinate training on SalesForce.com, and Target SFA.
  • Assisted in the creation and execution test scripts.
  • Recorded and tracked any deviations found on defect tracker on Share Point
  • Conduct user meetings and weekly staff meetings to follow up existing issues and discuss new issues. Extensively worked with Microsoft suite of products such as Microsoft office, MS Visio, MS Excel, MS Project.
  • Identified, researched, investigated, analyzed, defined and documented business processes and Use Case Scenarios.
  • Involved in preparation of AS IS and TO BE Business and System Process Maps.
  • Performed Gap Analysis by identifying existing features, documenting the enhancements to meet the end state requirements.
  • Developed timelines for project delivery, and managed projects and resources to successful completion.
  • Worked with IMS data Xponent, Xponent PlanTrak for plan level data and DDD for outlet level data.
  • IMS Plantrak data which involved data at the plan level was extracted and stored in the system was used to extract data for specific reporting purpose of this project.
  • This IMS data which was stored in the system involved prescriber(doctors) prescribing patterns pertaining to specific plan, for products which fall under specific therapeutic class and therapeutic classes into market plans which again varied between Medicare , health plan , veterans affairs, cash etc.,
  • IMS Data - Information regarding top prescribers prescribing for specific plans and products belonging to specific territory and district were gathered, analyzed and used for sales & marketing purposes.
  • The IMS Xponent Plantrak data used consisted of prescriber or doctors data ( name, address, age etc), health care associations / hospital data (HCA), market-therapeutic class- product data (neurology, therapeutic class under neurology) products under that therapeutic class, region data ( RDT region, district, territory) and plan (health plan, Medicare, VA etc.,)
  • The IMS DDD Data used consisted of all the above information except it had outlet level information (Instead of Doctors Information, it had pharmacy / outlet information)
  • IMS Data - Dealt extensively with nrx (new product sales), nrx dollars (new product sales dollars), trx (Total product sales) and trx dollars (Total product sales dollars)
  • Understanding of Healthcare compliances and standards HIPPA.
  • Responsible for Traceability and Testing, created and supporting UAT.
  • Support planning of user acceptance test (UAT), including creation of UAT scripts.
  • Responsible for Training co-ordination and preparation of training documents and technical documents.

Environment: SFA Tools – ATLAS, I- Connect, Siebel CRM, Exploria CLP application, Cognos

Confidential Feb 07 – Dec 08 LEAD BUSINESS ANALYST

Responsibilities:

  • User Interviews, Documenting Interview notes, Client Engagement, Project Management with respect to Artifacts, SDLC, Pre-Sales, Project Timelines/Project Costs, Resource Management, Staffing, Billing Client Application Rollouts, BA/Testing /QA/ Development
  • Responsible for processing of project documents, project plans, Team Member Co-ordination, Scheduling meetings, Task Assignment, Monitoring efforts on Timely basis, daily and weekly status report creation, Quality checks, diagnosis and issue resolution, Project tracking, Project documentation.
  • Responsible for Requirements gathering and Business analysis in support of the CDIR project.
  • Interview business partners to identify information needs and document business requirements.
  • Analyzed and documented Business requirements, Functional Specifications, and Business Process Models to create BRD for better understanding of the business process.
  • Create the business process model and present it to the SME for validation and getting the sign-offs.
  • Conducted JAD sessions to allow different stakeholders to communicate their perspectives with each other, resolve any issues and come to an agreement quickly.
  • As a BA worked with Clients IT Staff, SFA, CRM and Sales and Marketing teams, interviewed the end users to provide technical solutions.
  • Facilitated strategic CLP / CLM workshops
  • Defined necessary analytics metrics for CLP / CLM
  • Integrated Industry Best Practices into the roadmap for CLP
  • Focused on setting release timings for CLP at JnJ
  • Finalized Roadmap for CLP
  • Analyzed business requirements and worked closely with the various application and business teams to develop procedures that are consistent across all applications and systems
  • Designed and developed Use Cases and UML models.
  • Modeled the detailed design of the system using UML and Rational Rose, Use Case Diagrams, Sequence Diagrams, Process Flow charts, Activity Diagrams, Sequence Diagrams and State Chart Diagrams.
  • Facilitated the collection of requirements from system users and preparation of business requirement documents using Rational Requisite pro that provided appropriate scope of work for technical team to develop prototype and overall system.
  • Used Rational Requisite Pro for Requirements Management, Documentation, Organization and Tracking, etc.,
  • Assisted Sales Manager in SFA documentation for all new sales forces including initial and ongoing configuration maintenance for all sales forces.
  • Assisted in Managing all SFA pre and post launch of new or expanded client sales force project requests including bug fixes, enhancements, version upgrades etc.
  • Co-ordinated all activites of SFA.
  • Assisted the implementation in GXP environment to adhere to regulatory and risk management compliance.
  • Follow 21 CFR Part 11protocol and guidelines
  • Conduct user meetings and weekly staff meetings to follow up existing issues and discuss new issues.
  • 21 CFR Part 11 training and adherence
  • Follow 21CFR Part 11 methodologies for validated systems in a structured SDLC environment. Trained in Good Clinical Practices (GCP) for work with the Clinical Trials area and GXP for work in R&D areas
  • Key member of team in management of sample and sales data via SFA systems.
  • Assisted the Sales Manager in managing SalesForce.com product for internal sales team.
  • Co-ordinated training on SalesForce.com, and Target SFA.
  • Extensively worked with Microsoft suite of products such as Microsoft office, MS Visio, MS Excel, MS Project.
  • Identified, researched, investigated, analyzed, defined and documented business processes and Use Case Scenarios.
  • Involved in preparation of AS IS and TO BE Business and System Process Maps.
  • Performed Gap Analysis by identifying existing features, documenting the enhancements to meet the end state requirements.
  • Assisted with User Acceptance Testing, developing and maintaining quality procedures, and ensured that appropriate documentation is in place.
  • Worked with development and testing teams to accomplish timely release objectives.
  • Developed timelines for project delivery, and managed projects and resources to successful completion.
  • Assisted QA team in creating Test Cases and worked closely with the Testing Team to help them understand Test Cases and answer any questions related to the business.
  • Worked with IMS data Xponent, Xponent PlanTrak for plan level data and DDD for outlet level data.
  • IMS Plantrak data which involved data at the plan level was extracted and stored in the system was used to extract data for specific reporting purpose of this project.
  • This IMS data which was stored in the system involved prescriber(doctors) prescribing patterns pertaining to specific plan, for products which fall under specific therapeutic class and therapeutic classes into market plans which again varied between Medicare , health plan , veterans affairs, cash etc.,
  • IMS Data - Information regarding top prescribers prescribing for specific plans and products belonging to specific territory and district were gathered, analyzed and used for sales & marketing purposes.
  • The IMS Xponent Plantrak data used consisted of prescriber or doctors data ( name, address, age etc), health care associations / hospital data (HCA), market-therapeutic class- product data (neurology, therapeutic class under neurology) products under that therapeutic class, region data ( RDT region, district, territory) and plan (health plan, Medicare, VA etc.,)
  • The IMS DDD Data used consisted of all the above information except it had outlet level information (Instead of Doctors Information, it had pharmacy / outlet information)
  • IMS Data - Dealt extensively with nrx (new product sales), nrx dollars (new product sales dollars), trx (Total product sales) and trx dollars (Total product sales dollars)
  • Understanding of Healthcare compliances and standards HIPPA.
  • Worked with Sales & Marketing IMS Data (Xponent Plantrak and DDD) and IMS HCRS.
  • Worked with Data Warehousing ETL Team and Business Intelligence team for effective reporting. Informatica was used for ETL and Business objects for reporting.

Environment: Skura (CLP/CLM), ATLAS, I- Connect, Siebel CRM, Rational Requisite Pro, Rational Rose, Rational Clear Quest, MS Visio, MS Access, MS word, MS Excel, Quick Test Pro, Documentum, GXP

Confidential Jun 05 – Jan 07 BUSINESS ANALYST

Responsibilities:

  • User Interviews, Documenting Interview notes, Client Engagement, Project Management with respect to Artifacts, SDLC, Pre-Sales, Project Timelines/Project Costs, Resource Management, Staffing, Billing Client Application Rollouts, BA/Testing /QA/ Development
  • Responsible for processing of project documents, project plans, Team Member Co-ordination, Scheduling meetings, Task Assignment, Monitoring efforts on Timely basis, daily and weekly status report creation, Quality checks, diagnosis and issue resolution, Project tracking, Project documentation.
  • Met with IT staff and client groups to determine user requirements and goals.
  • Utilized Rational Unified Process (RUP) to configure and develop process, standards, and procedures.
  • Analyzed and documented Business requirements, Functional Specifications and Business Process Models to create BRD for better understanding of the business process.
  • Create the business process model and present it to the SME for validation and getting the sign-offs.
  • Conducted JAD sessions to allow different stakeholders to communicate their perspectives with each other, resolve any issues and come to an agreement quickly.
  • Analyzed business requirements and worked closely with the various application and business teams to develop procedures that are consistent across all applications and systems
  • As a BA worked with Clients IT Staff, SFA, CRM and Sales and Marketing teams, interviewed the end users to provide technical solutions.
  • Supported the SFA, CLP interview process through
  • Development of interview guides
  • Note dictation and summarization of the Interview Results
  • Supported the CLP Vision Workshop through the following activities:
  • Creation of Workshop PowerPoint materials
  • Note dictation and summarization of Group Discussions during the workshop
  • Provided technology and functional experience and input from previous CLP/CLM initiatives
  • Provided insight into the to-be organizational model to support both the pilot and long term initiatives for SFA & CLP Implementation
  • Facilitated strategic CLP / CLM workshops
  • Integrated Industry Best Practices into the roadmap for CLP / CLM
  • Finalized Roadmap for CLP /CLM
  • Assisted Sales Manager in SFA/CLP/CLM documentation for all new sales forces including initial and ongoing configuration maintenance for all sales forces.
  • Assisted in Managing all SFA pre and post launch of new or expanded client sales force project requests including bug fixes, enhancements, version upgrades etc.
  • Co-ordinated all activites of SFA.
  • Modeled the detailed design of the system using UML and Rational Rose, Use Case Diagrams, Sequence Diagrams, Process Flow charts, Activity Diagrams, Sequence Diagrams and State Chart Diagrams.
  • Facilitated the collection of requirements from system users and preparation of business requirement documents using Rational Requisite pro that provided appropriate scope of work for technical team to develop prototype and overall system.
  • Used Rational Requisite Pro for Requirements Management, Documentation, Organization and Tracking, etc.,
  • Extensively worked with Microsoft suite of products such as Microsoft office, MS Visio, MS Excel, MS Project.
  • Identified, researched, investigated, analyzed, defined and documented business processes and Use Case Scenarios.
  • Analyzed business requirements and segregated them into high level and low level Use Cases, activity diagrams and State Chart Diagrams using Enterprise Architect according to UML methodology thus defining the Data Process Models.
  • Development of standard documentation package (Requirements, Specification, Design, Operations, and Quality Testing Plans).
  • Follow 21 CFR Part 11protocol and guidelines
  • Conduct user meetings and weekly staff meetings to follow up existing issues and discuss new issues.
  • 21 CFR Part 11 training and adherence
  • Follow 21CFR Part 11 methodologies for validated systems in a structured SDLC environment. Trained in Good Clinical Practices (GCP) for work with the Clinical Trials area and GXP for work in R&D areas
  • Created Use Case and State Diagrams for new features using Enterprise Architect.
  • Developed Vision Document, SRS and use case documents
  • Derived Functional Requirement Specifications (FRS) based on User Requirement Specification (URS).
  • Understand and articulate business requirements from user interviews and then convert requirements into technical specifications.
  • Resolved or escalated business process issues, item management issues or technical issues.
  • Conducted JAD’s with the development team, testing team and business team to fasten the project definition process
  • Conducted technical/non-technical presentations to the management and training workshops for the clients.
  • Worked with Sales & Marketing IMS Data (Xponent Plantrak and DDD) and IMS HCRS.
  • Worked with Data Warehousing ETL Team and Business Intelligence team for effective reporting. Informatica was used for ETL and Business objects for reporting.

Environment: Skura CLP/CLM, Siebel CRM, Siebel Pharma, Rational Requisite Pro, Rational Rose, Rational Clear Quest, MS Visio, MS Access, MS word, MS Excel, Ariba, Win Runner, Share Point

Confidential Jan 05 – May 05 BUSINESS ANALYST

Responsibilities:

  • Articulated business requirements from user interviews, and discussions with SME’s to define ‘AS IS’- ‘TO BE’ process.
  • Utilized Rational Unified Process (RUP) to configure and develop process, standards, and procedures.
  • Interview business partners to identify information needs and document business requirements.
  • Analyzed and documented Business requirements and Business Process Models to create BRD for better understanding of the business process.
  • Create the business process model and present it to the SME for validation and getting the sign-offs.
  • Modeled the detailed design of the system using UML and Rational Rose, Use Case Diagrams, Sequence Diagrams, Process Flow charts, Activity Diagrams, Sequence Diagrams and State Chart Diagrams.
  • Facilitated the collection of requirements from system users and preparation of business requirement documents using Rational Requisite pro that provided appropriate scope of work for technical team to develop prototype and overall system.
  • Used Rational Requisite Pro for Requirements Management, Documentation, Organization and Tracking, etc.,
  • Extensively worked with Microsoft suite of products such as Microsoft office, MS Visio, MS Excel, MS Project.
  • Identified, researched, investigated, analyzed, defined and documented business processes and Use Case Scenarios.
  • Conducted JAD sessions to allow different stakeholders to communicate their perspectives with each other, resolve any issues and come to an agreement quickly.
  • Conducted JAD sessions with stakeholders to gather the requirements.
  • Played a substantial role in the process definitions and business and functional requirements gathering, in an effort to develop a practical technology solution for automating sales methodology.
  • Worked with the UI team to create the User Interface screenshots to be presented to the Business.
  • Worked with Data Warehousing ETL Team and Business Intelligence team for effective reporting. Informatica was used for ETL and Business objects for reporting.
  • Set up definitions and process for test phases including product test, integration test, and system test. Work to fully implement test phase entry and exit quality criteria, standard test reporting metrics and standard test artifacts.

Environment: Rational Requisite Pro, Rational Rose, MS Visio, MS Access, MS word, MS Excel, Test director, Rational Clear Quest, Knowledge Xchange

Confidential Jan’ 03 – Dec 04 SR. IT BUSINESS ANALYST

Responsibilities:

  • Worked as Intern
  • Responsible for continuous process improvement and for identifying and maintaining a clear and measurable Development Process that is deployable using RUP.
  • Modeled the detailed design of the system using UML and Rational Rose, Use Case Diagrams, Sequence Diagrams, Process Flow charts, Activity Diagrams, Sequence Diagrams and State Chart Diagrams.
  • Facilitated the collection of requirements from system users and preparation of business requirement documents using Rational Requisite pro that provided appropriate scope of work for technical team to develop prototype and overall system.
  • Gather business Requirements and analyze data/workflows. Defined the scope, financial projections and Cost/benefit analysis. Progressed from Problem Statement to well-documented designs.
  • Reviewed Test Strategy and Test Plans to ensure that test cases reflect user needs for the functional, User Interface, Performance, Usability and Security requirements. Conducted JAD sessions to develop business solution that application meets the business requirements, resolve open issues, and change requirements. Involved in development of Business and Technical Requirements in preparation of Design and Functional Specifications for Business Needs and Processes.
  • Environment: Rational Requisite Pro, Rational Rose, Rational Clear Quest, MS Visio, MS Access, MS word, MS Excel, Test director, Knowledge Xchange

    EDUCATION MBA – Business Administration/Marketing Bachelor of Business Management

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