SUMMARY:

• Business Analyst with over 10 years’ experience in Auto Finance, and Hospitality domain
• Over ten years of Business Analyst experience in driving complex and diverse strategic initiatives to success.
• Experience in project management and Release Management.
• Expertise in providing forecasting and performance reporting, solve complex issues, recommending and analyzing business solutions, developing scorecards and performance metrics and strategic planning to deliver data driven results.
• Involvement in Enterprise - wide development initiatives including new development, migration projects, product development, and enhancement projects.
• Product owner experience in Siebel and international experience in India and the US.

CAREER SUMMARY:

• Extensive experience with excellent knowledge of Software Development Life Cycle (SDLC), Waterfall and Agile methodologies, frameworks and processes
• Experience in managing requirements from project inception through release
• Proficient in Business Process Flow, Business Process Modeling
• Extensive collaboration with the Stakeholders to create business requirements, and prototypes
• Create and analyze As-is and To-be process flow to identify gaps
• Prepare Project Charters, Business Requirement Document, Functional Requirement Specification, Use Case Diagrams, Sequence Diagram, Process Mapping and Reengineering, Solution Designs and Development
• Involved in User Story creation, Product Backlog, Sprint Planning, Daily Scrum, Sprint Review and Sprint Retrospective
• Well versed in process narratives, flow-charting techniques using UML
• Utilize Tableau, Interactive Reporting, Query Management Function, and OBIEE (Business Analytics) for data analysis to identify business trends for Collections Portfolio
• Extensive experience in JIRA and Clarity for project management
• Involvement in resource management, financial management, Budget management
• Good understanding of establishing Key Performance Indicators (KPI) and delivering to the team
• Skills in customer negotiation, and business development
• Experience in functional testing and work with business users in preparing User Acceptance Test Cases and assist in UAT
• Interpersonal, analytical, organizational, and technical skills
• Skilled in performing GAP analysis and Impact analysis by identifying existing technologies, documenting enhancements to meet the end-state requirements.

DOMAIN EXPERTISE:

• Auto Finance
• Hospitality Industry

KEY COMPETENCIES:

• Use Cases, UML
• Negotiation skills
• Presentation skills
• Risk Assessment
• Project Management
• Pareto analysis, SWOT analysis, Root Cause and GAP Analysis

TECHNICAL SKILLS:

Business Modeling Tools: MS Visio

Methodologies: Agile/SCRUM, Waterfall

Project Management: MS Office Suite, MS Project, JIRA

Applications: Confidential, Tableau, Interactive Reporting, MS Office Suite, SHAW, Lease Master, Universal Agent, Clarity, Query Management Function, OBIEE (Business Analytics)

PROFESSIONAL EXPERIENCE:

Confidential

Business Analyst

Responsibilities:

• Conducting process study with business users to completely comprehend the workflow and identify gaps
• Identifying compliance issues and expenses incurring due to manual effort and recommended solutions for automating the process
• Eliciting and documenting requirements for system enhancement
• Working as Subject Matter Expert for the project to ensure that business value is delivered through the project management lifecycle
• Participating in meetings and documented the minutes and presented the business requirements such as data flow modelling, use case analysis, workflow analysis, functional decomposition analysis, object modelling and business requirements documents
• Creating User Stories to generate Product Backlogs and conducted backlog analysis to maintain priority, rank and complexity of each story
• Assisting the Scrum Master with Sprint planning
• Assisting Product Owner with prioritization of requirements based on business needs
• Participating in scrum meetings - product backlog prioritization sessions, daily scrum, sprint review, sprint retrospective
• Managing User Acceptance Testing (UAT) planning, documentation, tester including UAT completion signoff resulting in 50% reduction in UAT test cycle time
• Preparing Enhancement Work Order (EWO) description status report which showcases the details for sprint planning, expenses incurred for each sprint and document any lag in project schedule
• Providing inputs to the project manager in preparing the weekly status report which depicts overall execution and saving cost by each sprint
• Creating the testing process, innovating and changing it to help in delivering successful sprints

Confidential

Responsibilities:

• Collaborated with business and reviewed the process gaps in the existing processes and recommended solutions during the brainstorming sessions
• Identified compliance issues and recommended solution for automating the process to eliminate manual efforts and errors
• Conducted research and presented executive briefing to the Stakeholders on return on investment
• Worked as a Siebel Product Owner and managed the product backlog by prioritizing business needs
• Prepared User Stories Document based on the Enhanced Work Order from the business
• Worked and involved in interfacing SAP with Siebel to process payments for the vendors
• Used MS Visio for Process modelling and Business Process flow diagrams
• Based on the high level requirements, prepared User Stories Document and reviewed with developers
• Extensively involved in maintaining requirements traceability and communicating any changes to the requirements to the project team, developers and stakeholders
• Responsible for inspecting and evaluation the progress of each iteration until the final product was delivered
• Responsible for creating ad-hoc status reports, PowerPoint presentations and present to executives
• Created requirement traceability matrix to make sure the current project requirements are met
• Involved in the Agile sprint planning sessions to prioritize the user stories based on business needs
• Conducted Business Requirements, Functional and Technical meetings with Business groups
• Extensively involved in regression testing during various phases of the application development
• Developed and maintained close working relationships other departments; effectively coordinated and assisted in analyzing and resolving mutual issues

Confidential

Responsibilities:

• Actively involved in discussion with the project team, legal team and the steering committee
• Detailed interaction with different business groups to perform Gap analysis to identify the deficiencies in the system by comparing the actual objectives with the desired system objectives
• Conducted Business Requirements, Functional and Technical meetings with Business groups
• Accurately estimated the efforts required for incoming work orders and scope the project to bill the business
• Created policies and procedures documents to ensure consistency in the process
• Extensively involved in maintaining requirements traceability and communicating any changes to these requirements to different business groups and programmers
• Used MS Visio for Process modelling and Business Process flow diagrams
• Extensively involved in regression testing during various phases of the application

Confidential

Business Process Analyst

Responsibilities:

• Conducting Requirement Elicitation through JAD sessions
• Analyzing and Documenting the functional and non-functional requirements after discussion with business SME’s, architects and the development team
• Created business process for corporate audits and developed audit guidelines for process consistency
• Developed suggestions for process efficiencies and control improvement based on work performed
• Analyze and document/review the business requirements, meeting minutes, responses to questionnaires and got approval of the documents from the client in the form of Work Products Review and sign off
• Create Requirement Traceability Matrix to ensure the current project requirements are being met
• Oversee & assist business team in User Acceptance Testing and receive signoff
• Log project, service requests, tracking efforts and resource allocations, generating reports
• Responsible for resource timesheet verifications, involved in team appraisals, providing resource feed-back to management

Confidential

Transition Analyst

Responsibilities:

• Developed templates and processes for the newly created Business Analyst role, which incorporated into the SDLC.
• Led large cross-functional requirements meetings to determine needs
• Analyzed and documented system requirements for Information Technology solutions
• Researched and investigated undocumented processes to determine redundant and obsolete subsystems in order to streamline efficiencies
• Created Functional Specification and Requirements documents for applications while working with multiple vendors and internal departments.
• Participated in the creation of a prioritization tool for test planning used by the Quality Assurance Department
• Prepare regular & Ad-hoc status reports, PowerPoint presentations and present to higher management