PROFESSIONAL SUMMARY:

• Experienced Program Lead and Senior Business Analyst with top - notch implementation and project management abilities.
• Highly organized, methodical and skilled at building consensus across high-performance teams.
• Securities Processing
• Clearance & Settlement
• Effort estimation, project planning and management
• Managing a team with a diverse array of talents and responsibilities
• Established robust talent pool and high-performance teams
• Monitoring project progress by tracking activities and publishing regular weekly progress reports.
• Ensuring goals are met in areas including customer satisfaction, quality, and team member (40+ member team) performance
• Proven ability in building consensus among various stakeholders by presenting different solution approaches
• Assist senior management to make decisions by illustrating the current state business process models
• Governance (weekly and monthly) - accurate and timely reporting of program status
• Expert in communicating concepts, developing functional solutions to meet business requirements, and providing analysis-based perspectives
• Gap analysis, SWOT analysis, Feasibility Analysis and Risk mitigation planning
• Business process modelling
• Microsoft Office Suite, Axure, IBM Blueworks
• BABOK Principles and Practices
• Agile, RUP and Waterfall methodology
• Testing (UI, Functional, & User acceptance)
• Create UML flows (Use-case, Swim-lane, Sequence, Activity diagrams)
• Technical writing

WORK HISTORY:

Program Lead/Senior Business Analyst

Confidential, Jersey City, NJ

Responsibilities:

• Project management including - planning, progress tracking, status reporting, execution, and quality control
• Lead workstreams and projects to design business process architecture artifacts and deliverables to deliver expected business case and value proposition (risk, resilience, complexity, reuse, total cost of ownership…)
• Create effective working relationships with business teams, operations teams, and key subject matter experts
• Business Analysis
• Current (As-Is) state analysis - capture business rules at code level
• Provided SME expertise for Securities Processing System.
• Create unified-rationalized process flow diagrams
• Functional decomposition, create functional specs (including creating Level -1 to Level-4 process flow diagrams), and epics and user stories
• Future state - wireframes, future-state user stories, develop functional solutions to meet business requirements, and providing analysis-based perspectives
• Spearheaded design thinking workshops
• Create empathy maps, user’s needs, journey maps, and pain points
• Ideate and prototype
• Transform EMF file data feed between Mainframe and Salesforce - Build a BPM-Java middleware system for file transfer
• Liaise with all the stakeholders for expectation management, coordinate with teams sitting across various geographic locations, manage project plan, and publish status reports
• Reverse engineering - extract and write business rules, create current state business process architecture, functional specs, and business requirements
• Forward Engineering - create high-level future-state business process design, future state user stories, develop, test, and deploy in prod
• Reduced the number of moving parts/interfacing systems
• Newly designed dashboard helped improve user experience

Senior Business Analyst

Confidential, Norwalk, CT

Responsibilities:

• Assessed business systems and processes, identifying areas for improvement to support future growth.
• Participated in converting the business requirements to software specifications using UML
• Wrote Use Cases and produce Activity diagrams, Develop requirements specifications and Documentations
• Interacted with other team’s thorough JAD, walkthroughs, teleconferences, meetings etc. to resolve various issues
• Interacted with client groups to determine user requirements, Business rules and goals. Configure and develop process, standards, and procedures and create a Business Requirement Document (BRD).
• Analyzed business requirements and segregated them into high level and low-level use cases, activity diagrams, and sequence diagrams using Rational Rose according to UML methodology.
• Followed Agile Iterative development approach and was involved with all iterations of the development life cycle and risk management.
• Identifying the problem points and creating troubleshooting documents to help resolve the issues.
• Monitored progress against business functionality, requested objectives to ensure that projects meet the specific release criteria.
• Delivering VMware solutions for real-time data movement with zero downtime
• Attending walkthroughs with the Project Manager, Business Personnel, and VMware experts to decide the scope of project deliverables.
• Installing vSphere client and VCenter; adding ESXi host, clsuters, and Virtual Machines (VMs).
• Testing VMware features, such as vMotion, Distributed Resource Scheduler (DRS), vSphere High Availability (HA).
• Writing test cases for all the VMware features and executing the test cases.
• Creating and editing vSphere High Availability service Manual, operator guide, and VMware installation and service manual, and other technical documents.

Business Analyst / TECHNICAL WRITER

Confidential

Responsibilities:

• Understanding ‘As Is' system processes by reading the existing artifacts and by using the application in Sandbox environment.
• Interacted with Subject Matter Experts (SME's) and stakeholders to get a better understanding of client business processes and gather business requirements.
• Creating and editing standard operating procedures (SOPs), and troubleshooting guide for fail over and disaster recovery documents
• Creating release notes, and policy documents for all types of policies including data encryption policy, data classification policy, file transfer policy and other policy documents.
• Creating, editing, and updating technical design document.
• Gathering information from software programmers, testers, and business analysts for creating technical documentation.
• Writing the test cases and maintaining the test case repository for Pplus application.
• Presented a Proof of Concept (POC) for introducing DITA-XML authoring and publishing workflow to bring in the consistency and uniformity across all documentation, and to reduce time in formatting and by reusing existing content.
• Conducting sessions and knowledge sharing sessions to the team members on technical writing and technical writing tools.
• Updating and maintaining style guide and templates on a regular basis
• Creating flowcharts and diagrams by using Microsoft Visio
• Effort estimation for documentation activities.

Technical Writer

Confidential

Responsibilities:

• Migrating legacy content to structured documentation by using DITA-XML architecture
• Involved in customization of DITA formatting objects (FO) to create a standard template for all the Confidential products
• Creating and editing user guide, developer guide, operator guide, troubleshooting guide, release notes, and installation manual for payments software product, securities software product, and wealth management software management
• Creating and updating brochures, manuals, and frequently asked questions (FAQs) for the front-end teller application
• Creating HTML online help files for internet banking and mobile banking application
• Creating best practices document for auto migration of structured FrameMaker files to structured DITA-XML format
• Updating and maintaining style guides, templates, and ePublisher stationaries on a regular basis
• Creating flowcharts and diagrams using Microsoft Visio.
• Gathering information from software programmers, testers, and business analysts for creating technical documentation.
• Conducting sessions and knowledge sharing sessions to the team members on technical writing and technical writing tools.
• Testing the Direct-debit application: Writing the test cases, executing test cases, and logging, linking, and tracking defects by using Confidential Smart test tool, and maintaining the test case repository.
• Presenting weekly status report to the project leader and other stake holders.
• Effort estimation for documentation activities.