PROFESSIONAL EXPERIENCE:

Confidential, Wayne, PA

Senior Business Systems Analyst (Consultant)

Responsibilities:

• Worked with internal teams, offshore resources, and vendors on a project to integrate Confidential 's current payer and provider applications with an external partner's systems utilizing REST APIs.
• Led Requirement gathering meetings for the project, gathering requirements/acceptance criteria
• Managed and maintained Product Backlog; utilized Jira to create Epics and User Stories; entered Acceptance Criteria and groomed the backlog. Acted as Product Owner for Integration Layer Team.

Confidential, King of Prussia, PA

Senior Business Systems Analyst (Consultant)

Responsibilities:

• Worked with internal business partners, offshore resources, and vendors while developing a new Benefits Administration Platform.
• Led Requirement gathering meetings for the project, extracting requirements/acceptance criteria and utilizing information to create all necessary supporting documentation e.g. Process Flow Diagrams, ETL documentation, Screen/Report Mockups, API/UI data mapping documents.
• Managed and maintained Product Backlog; utilized Jira to create Epics and User Stories; entered Acceptance Criteria and groomed the backlog. Acted as Product Owner for Integration Layer Team.
• Analyzed Vendor’s REST APIs to determine data accuracy and completeness based on needs of the new Application
• Managed the integration of carrier SSOs used during the Benefit Enrollment Process
• Responsible for Vendor configuration in support of testing process; reviewed QA resource test cases and updated when necessary.

Confidential, Fort Washington, PA

Senior Business Systems Analyst (Consultant)

Responsibilities:

• Implemented changes to the SDLC, replacing Waterfall with a modified Agile Methodology, successfully increasing the efficiency of product development.
• Acted as Scrum Master for multiple, distributed Sprint Teams, running Stand Up, Sprint Planning, and Sprint Review Sessions.
• Created and Implemented QA Process Improvements in support of change to Agile in order to provide increased traceability between TFS and Quality Center and decrease time taken to promote code into Production Environment.
• Managed and maintained Product Backlog, utilizing M.S. Team Foundation Server, including creation of Epics and User Stories, entering Acceptance Criteria, prioritizing backlog, and tracking progress of assigned work.
• Led Requirement gathering meetings for numerous projects, extracting requirements/acceptance criteria and utilizing information to create all necessary supporting documentation e.g. (Process Flow Diagrams).
• Monitor Processes For Continual Improvement Opportunities - Review and reassess implemented changes, making updates where procedural efficiency gains could be made.

Confidential, Radnor, PA

Senior Business Systems Analyst (Consultant)

Responsibilities:

• Acted as Product Owner, working on a project which utilized Scrum to develop a software solution in an effort to increase efficiencies for an overseas data processing business unit.
• Led Requirement gathering sessions in order to clarify the overall objectives of the project
• Responsible for managing, maintaining, and prioritizing Product Backlog, utilizing VersionOne Agile Project Management Tool
• Created Epics, PBIs and the corresponding User Stories and Acceptance Criteria based on the customer’s needs and expectations.
• Led Backlog Refinement meetings, answering any questions that arose regarding Backlog Items and their prioritization.
• Utilizing Balsamiq, created mockups for all screens being created as part of an application being developed to accomplish the project goals.
• Created all necessary supporting documentation, including data flow diagrams, problems and solutions documentation, and modified Functional Design Document.
• Took charge of testing out possible project solutions and creating detailed feasibility reports, which were distributed to upper management for review and used in subsequent decision making regarding project direction.

Confidential, Breinigsville, PA

Operations Analyst

Responsibilities:

• Manage all aspects of the attendance program for warehouse employees, which includes creating/analyzing attendance reports, providing attendance updates/warnings to employees, and releasing associates from assignment when necessary.
• Utilize advanced MS Excel functions (Pivot Tables, v-lookup) in order to create and distribute daily reports to both Confidential and Amazon management, which were used to forecast future staffing needs.
• Create various ad hoc reports based on Amazon warehouse Senior Management's needs.

Confidential, Little Falls, NJ

Senior Technical Analyst (Consultant)

Responsibilities:

• Worked on a client account encompassing Health & Welfare Benefit data for approximately 35,000 current and retired employees.
• Identify and manage implementation of yearly changes to the web based Health & Welfare Benefits system based on the client's business needs.
• Develop all necessary test cases to ensure the successful integration of yearly health benefits changes to health plan offerings website; manage testing process.
• Perform data analysis on all benefit related files received from Health Care Providers for new plan year prior to loading utilizing advanced MS Excel functions (formulas, v-lookups).
• Using SQL and T-SQL, update database tables and stored procedures based on the client requested change requests.
• Work with 3rd party vendors and offshore teams to ensure successful enhancements to system, including the creation of data file formats and proper integration of data feeds given our systems’ processing schedule.
• Utilize AS/400 platform to load new data files when necessary and analyze/edit existing data files.
• Created SQL queries in order to extract data to create ad-hoc reports based on client’s request.
• Provide third tier issue identification and resolution when necessary.

Confidential, Morristown, NJ

Business Systems Analyst

Responsibilities:

• Took ownership of multi-million dollar, customer-facing projects, including the replacement of a 3rd party billing system package with an in-house billing solution.
• Gathered business and technical requirements through brainstorming sessions, document analysis, JAD work sessions, and interviewing stakeholders, both over the phone and in person.
• Managed changes through project’s life cycle.
• Created and published business and functional design documents, including Data Flow Diagrams for all system enhancements, within timely manner.
• Presented requirements to upper management.

Confidential, Sterling, VA

Systems Analyst (Consultant)

Responsibilities:

• Managed web-based, adverse event e-submission gateway system for 5 major pharmaceutical company clients.
• Analyzed XML files to determine the root cause of rejection from the FDA/EMEA systems.
• Developed test cases and related test files to ensure the successful implementation of upgrades.
• Took part in development meetings to discuss ongoing issues and possible system enhancements; review ASP code with developers to assist in pinpointing where issues were stemming from.
• Ensured files were in compliance with FDA electronic record guidelines (Title 21 CFR Part 11).