PROFESSIONAL SUMMARY:

• Experienced as a business analyst in the Insurance Domain ; Property & Casualty Insurance and Guidewire.
• Knowledge on Risk analysis , policy underwriting, claims management , insurable interest , reinsurance , retention limit , co - insurance , renewable term, TORT law , litigation , subrogation , written and unearned premium .
• Preliminary understanding of guarantee association claims and Re-insurance claims.
• Skilled at eliciting requirements from business owners and stakeholders through a variety of elicitation techniques such as Brainstorming, JAD sessions, Requirement workshops, Interviews, Survey/Questionnaire, Document analysis, Focus groups to articulate requirements while creating technical specifications.
• Defined Key Performance Indicators (KPIs) , and Service Level Agreements (SLAs) in collaboration with the PM team.
• Responsible for deliverables such as Business Requirement Document ( BRD), System Requirement Specification (SRS), Functional Specification Document (FSD), Project Charter, Project plans, Feasibility studies, Configuration documents, Requirement Traceability Matrix (RTM), and RACI matrix at various stages SDLC.
• Conducted feasibility studies, Risk analysis, Cost-benefit analysis, Root cause analysis, SWOT analysis, ROI Analysis and impact analysis to identify needs of a project. In addition, possess an in-depth understanding of GAP analysis (AS-IS and TO-BE) and Business Process Re-Engineering to help the organization with designing the new system.
• Designed High Fidelity , Low Fidelity mockups and wireframes to visualize the Graphical User Interface ( GUI) using tools like Balsamiq, Lucid chart, and Adobe XD .
• Minimum Viable Product (MVP), Minimum Marketable Features (MMF), and Minimum Releasable Features (MRF).
• Created Unified Modeling Language (UML) diagrams; Use Case diagrams, Sequence diagrams, activity diagrams and others like ER diagrams, UI designs, BPMN 2.0, and Swim lanes using draw.io, MS Visio, and Lucid Chart.

Technical Skills:

• Insurance Domain: Risk analysis, policy underwriting, claims management, insurable interest, reinsurance, retention limit, co - insurance, renewable term, TORT law, litigation, subrogation, guarantee association, written and unearned premium, Agency Management System, Duck Creek Suit, and Guidewire
• SDLC Methodologies: Scrum, Kanban, XP, LeSS, SAFe, Spiral, Waterfall, and RUP
• Business Skills: Elicitation Techniques, Change Management, Conflict resolution, Incident Management, Impact Analysis, JAD Sessions, Project planning, Project Scheduling, Security Management, Issue Management, Information Security Management, Conflict Management
• Business Modelling tools: MS Visio (v.14, 15, 16), Erwin Data Modeler, Balsamiq Mockups, Lucid Chart, draw.io JIRA (v.6.3, 7.0), HP ALM (v.11.5), HP-QC (v.11, 12), MS Project (2010, 2013), MS SharePoint (2010, 2013), Confluence (v.6.4, 6.3, 6.2), Cucumber (v3.0), Load Runner (v. 11.5, 12.02), POSTMAN (v.3, 4, 5, 6), SWAGGER (v.2.0, 3.0), Articulate Storyline, Blackboard LMS
• BI and Reporting Tools: Tableau (v. 9.3, 10.0, 10.1), Kibana, MS Office Suite (Excel, Word, PowerPoint), SSRS, Prezi
• Architecture/Framework: Service Oriented Architecture (SOA), 3 Tier Architecture, N-Tier Architecture, and Microservices
• Technologies: Amazon Web Services (AWS), CRM, Guidewire
• Databases and ETL Tools: MS SQL Server, My SQL, Informatica Power Center (v. 9.5, 9.6.1), ODBC, JDBC, S3, and Redshift
• Data warehousing: Data Marts, Data lakes, Data migration, Data Modelling, Dimensional modelling, ETL, and ELT
• Languages: APIs JSON and XML; HTML5/CSS3, C/C++, SQL, JavaScript, J2SE

Professional Experience:

Confidential, Rhode Island

Sr. Business Systems Analyst

Roles and Responsibilities

• Interviewed Insurance Underwriters (SMEs) , Conducted Brainstorming sessions to gather information on risk analysis process, performed extensive document review to develop an in depth understanding of business processes, Customer behavior, and facilitated requirement validation using Joint Application Design (JAD) sessions.
• Worked closely with Project Manager , Business Lead , Technical Lead and QA Lead to plan, deliverables of the project, Product breakdown structure and Product flow diagram.
• Performed extensive Document Analysis, to perform GAP Analysis by understanding AS-IS system and then collaborated with the team to design the TO-BE system. Drafted Process workflow, Use-case diagram and Activity diagram using Lucid Chart.
• Gathered requirements to perform predictive analytics through KAFKA image data processing platform through Hadoop framework using AWS S3 as the storage .
• Collaborated with team to integrate AWS Redshift as the ad-hoc Data warehouse to perform analytics as required.
• Communicated business/functional requirements to the team in order to achieve Predictive analysis by implementing Image Processing Algorithms using Machine Learning and Deep learning .
• Helped and coordinated with the ETL team to construct OLAP queries ( slicing, dicing, roll-up, drill-down and pivot) through ETL packages in the data access layer to process multidimensional encrypted data from the data warehouse.
• Assisted in carrying-out Behavior Driven Development (BDD) and wrote test cases in Gherkins using Cucumber .

Environment: Agile-Scrum environment, LeSS framework, Jira (v.7.0), Confluence (v.6.4), Balsamiq, MS Visio (v.16), Kafka, Hadoop, AWS S3, AWS Redshift, Salesforce CRM, Image processing algorithms, Machine Learning, SQL, Kibana, Cucumber.

Confidential, Brenham, Texas

Sr. Business Systems Analyst

Roles and Responsibilities

• Communicated with the business community to determine project requirements ; Business Requirements , Functional Requirement , Non-Functional Requirements such as automated premium calculations based on the data provided.
• Worked with Insurance agents , brokers , underwriters , and Business Sponsors to understand the Business process .
• Conducted Joint application development (JAD) with Subject Matter Experts to document current configuration.
• Drafted a high-level system flow for the proposed solution; reviewed it with the Implementation Team and client.
• Created Use-case diagrams using Rational Rose and documented Use Cases accordingly .
• Managed Epics, User Stories, Agile reporting and Bug Tracking, Defect Lifecycle by generating tickets using JIRA.
• Assisted the PO (Product Owner) in scope creation, requirement analysis , creating MVP , during backlog grooming meeting by decomposing the Epics into user stories , assisted team in writing user stories to be included and managed the product backlog .
• Participated in all the scrum ceremonies like sprint planning, daily standup meeting, sprint review, sprint retrospective, backlog grooming along with release planning and sprint 0 if only required.
• Fabricated custom dashboard for the team with Sprint Backlog and High priority bugs/defects to stay on track.
• Defined data categories for mining data from social marketing sources (e.g. Facebook, Twitter ) and external web sources (e.g. Blogs, YouTube comments and Google Analytics ) using Apache Flume and Spring Social frameworks.
• Involved in understanding of HIVE tables and data validation and analyzed UAT and integration testing.

Environment: Waterfall Scrum Hybrid, Guidewire, AWS, Hive 2.3.1, Pig 0.17, Mahout 0.12, Machine Learning, Rational Rose, Postman, Swagger, MySQL Workbench, Tableau Online, MapReduce, Adobe XD, JIRA 7.2, Confluence, Zypher Plug-in, REST APIs.

Confidential, New Hampshire

Business Systems Analyst

Roles and Responsibilities

• Documented and drafted the Business Scope document, Project Charter and Project Roadmap document .
• Performed cost benefit analysis and feasibility study like economic, technical, operational feasibility.
• Conducted Gap Analysis for comparison of performance of Legacy ECM with desired performance the new ECM.
• Facilitated brainstorming sessions with stakeholders in order identifying sources to provide seamless engagement.
• Involved in creating mapping design between source and target using user data usage-based slicing.
• Performed various SQL queries like DML and join commands ad supervised the source to target mapping (STM).
• Designed Fact Tables and various Dimensions associated with the project and actively participated in designing of Schema and architecture for easier and faster data retrieval and transformation.
• Designed UML diagrams; Ac tivity diagram, use case diagram and sequence diagrams and assisted the data modeler in building data architecture for problem solution to develop logical architecture by creating wireframes and mockups using Balsamiq to convey the flow of the data from source to target for better understanding.
• Participated in scrum planning, daily standups, review, sprint retrospective, backlog grooming, and release planning.
• Utilized Informatica PowerCenter to perform ETL process using different types of extraction, transformation and loading by identifying granularity . Performed various HOLAP queries like rollup, drill-down to process multi-dimensional data.

Environment: Agile - Scrum, Guidewire, Salesforce CRM, Balsamiq, JIRA, Informatica, SharePoint, MySQL Workbench, Tableau

Confidential

Business Analyst

Roles and Responsibilities

• Gathered requirement from testing perspective to identify the testable requirements by interacting with stakeholders.
• Worked through Software Testing Life Cycle (STLC) phases - Requirement Analysis , Test Planning , Test Case Development , Environment setup , Test Execution and Test cycle closure .
• Defined Entry and Exit criteria for all the STLC phases and prepared the Requirement Traceability Matrix artifact.
• Identified test requirements from specifications, mapped test case requirements to the business requirements .
• Develop, document and maintain functional test cases and other test artifacts like the test data , data validation , harness scripts and automated scripts using HP QC and actively involved in Defect Life Cycle Management and assisted in creating Issue logs .
• Evaluated GUI Testing , User Acceptance Testing (UAT) , manual or automated test case s and report test results .
• Made sure testing was execute satisfying the business perspective of requirements.
• Helped in creating Review artifact corresponding to change requests and assisted in making the Review artifact signed off .
• Identified potential quality issues per defined process and escalated quality issues to management.

Environment: Waterfall model, HTML, CSS, SharePoint 2010, SQL, SWOT, MS Office 2010, MS PowerPoint 2010, HP QC.

Confidential

Business Analyst

Roles and Responsibilities

• Gathered user and business requirements through discussions, requirement workshops, interviews with stakeholders, Document analysis and JAD/RAD sessions for better understanding of the project.
• Coordinated with SMEs and Technical Architect to gather requirements and document them in the form of Epics and User Stories . Created Project Charters to clearly indicate the scope , objective and resources of the project.
• Participated in creation of Business Requirement Document ( BRD ), System Requirement Specification ( SRS ) and Functional Requirement Document ( FRD ) based on the outcomes recorded after all the elicitation techniques.
• Defined and tracked Key Performance Indicators (KPIs) to assess performance and pinpoint issues as well as opportunities to increase customer engagement and business growth.
• Involved in identification of business rules and business process flow along with forecasting, release planning and developing business case document for prioritizing the product roadmap.
• Designed UML diagrams that consists of activity diagram, use case diagram, and sequence diagrams.
• Facilitated User Interface design using mockups and wireframes to understand proposed implementations.

Environment: Waterfall environment, Rational Rose, SharePoint, Tableau, HP QC, MySQL Workbench.

Confidential

E-Learning/ JavaScript Developer

Roles and Responsibilities

• Coordinated with the Project Manager while eliciting requirements from the clients/SMEs
• Lead and developed SCORM packages for two Level 3 e-Learning Projects with requirements such as audio synchronization , custom transcript , slide tracking using variables , states , layers , custom menus etc. for VMware and Lloyd’s Maritime Academy using Articulate Storyline .
• Used Javascript to create customized features in Articulate Storyline while developing e-Learning modules.
• Ensured communication among Graphics design team , Development team , and Subject Matter Experts .
• Coordinated with a team of 26 (including 8 freelance writers), offering constructive feedback.
• Monitored timelines and flagged potential issues to be addressed for Microsoft Official Curriculum.
• Ensured quality assurance to maximize desired results and minimize adverse effects for various projects.

Environment: Waterfall environment, Articulate Storyline, Rose, SharePoint, Tableau, Learning Management System.