PROFESSIONAL SUMMARY:

• Over 7 plus years’ experience as Business Systems Analyst/Agile, with the strong technical background, wide and versatile skills portfolio and industry experience. Specialized in business change aspects of large - scale global IT enterprise applications, web applications, and Microsoft SharePoint solutions. Skilled communicator with experience in managing business analysis activities from project inception through release by coordinating across cross-functional project teams and effectively liaise with business stakeholders in a large organization environment. Have extensive exposure working with executives.
• Possess strong understanding and knowledge of Software Development Life Cycle (SDLC), Waterfall, Agile Methodology, Scrum and design thinking principles.
• Skilled at planning business analysis activities including requirements gathering, analysis, business process modeling, organizing and facilitating requirements gathering/discovery sessions and workshops with business groups information architecture design, and prototyping, use cases, user stories/acceptance criteria development, coordinating UAT testing, documenting user guides and .
• Proficient in creating Business Requirement Document (BRD), Functional Specification Document (FSD), Systems Requirements Specification (SRS), Process models, Test Plan, Test case and Test reports.
• Held leadership roles and mentored and trained junior team members. Served as a committee member for development of BA Practice and led roll out of various departmental initiatives.
• Keen on learning new concepts/technologies with the ability to quickly master and apply its full range of capabilities in fast-paced dynamic IT environment. Enthusiastic, dedicated and goal-oriented team player possessing excellent written and verbal communication skills to proactively engage stakeholders. A keen listener with the ability to grasp complex problems and help apply technology to solve business problems. Also experience in conducting various elicitation techniques like JAD session, SWOT Analysis, User Stories & Brainstorming and Document Analysis with business to gather requirements, GAP Analysis using AS-IS and TO-BE Business processes. Creating and maintaining Requirement Traceability Matrix (RTM).
• Excellent time management, organizational, analytical and problem-solving skills with the ability to effectively coordinate, multi-task, prioritize and handle change in high-demand situations
• Strong experience in conducting User Acceptance Testing (UAT) and documentation of Test Cases. Expertise in designing and developing Test Plans and Test Scripts.
• Ability to rapidly learn new concepts together and highly motivated team player with excellent Interpersonal and Customer Relational Skills, Proven Communication, Organizational, Analytical, Presentation Skills, and Leadership Qualities.
• Comprehensive working experience in various sectors of business, with In-depth knowledge of SDLC (System Development Life Cycle) with all phases of Agile - Scrum, Waterfall, RUP
• Experienced in working with ERP/CRM products - Siebel, Oracle EBS, SAP, Sales Force (SFDC)
• Experience in using SQL queries, Business Objects and SAS for Data Validations.

TECHNICAL SKILLS:

Management: Project Management (Agile, SCRUM), Water Fall, Team Building, Communication

Database and Tools: SQL, Alteryx, MS SQL Server, Oracle

Utilities: MS Office, Tableau, BI tool, Eclipse, R, Python, SQL Data Loader, FileZilla, MS Visio, MS Project, Salesforce, SAP - FICO, JIRA, TFSMethodologies

Tracking tools: Agile, Waterfall, Rational Unified Process (RUP), MS Visio, JIRA, Rational Clear Case, Rational Quality Manager; MS Visio, SharePoint, MS SharePoint, MS Project, MS PowerPoint, MS Word.

ERP and CRM Tools: Salesforce, Marketing 360, NetShell.

Programming Languages: SQL, Java, HTML, CSS, JavaScript, ASP.Net, C

PROFESSIONAL EXPERIENCE:

Confidential, San Ramon, CA

Business Systems Analyst

Roles and Responsibilities:

• Created documents system parameter, format, ensures hardware, and software systems compatibility and coordinates and/or modifies systems parameters.
• Assisted in formulating and defining small project/system scope and objectives and developing detailed systems specifications from which programs will be written and that fit with the Bank's system architecture standards.
• Participated in evaluating existing systems and procedures to identify deficiencies and maintain more effective data handling, conversion, input/output requirements, and storage.
• Assisted with analyzing, developing and revising existing system logic difficulties and documentation as necessary.
• Worked with IT team through coding and implementation to ensure product matches envisioned result.
• Assisted in conducting feasibility studies and may participate in recommending new or enhanced applications software to meet business needs.
• Provide basic coordination and analytical assistance to staff which may include interpretation of requirements.
• Provide assistance in developing detailed requirements with business partners and system definition.
• Reviews, drafts, and outlines simple systems specifications, screen designs, and reports from which programs will be written and that fit with the Bank's system architecture standards.
• Supported development of test scripts and participate in functional testing.
• Support maintenance of business systems and interface applications.
• Ensures compliance to departmental and bank processes or procedures related to supported systems.
• Provide support as a subject matter expert to department or business units for small/less complex business applications or system processes.

Confidential, New York, NY

Business Finance Analyst

Roles and Responsibilities:

• Assisted stakeholders and PMO to create Business Requirement Documents by identifying functional and non-functional requirements.
• Acted as an interface between Project Managers, Subject Matter Expert’s (SMEs), Developers and QA Team on requirement gathering.
• Product Development process used for designing the application that included making Use Cases & Use Case Diagrams
• Involved in creating and analyzing current state flow diagrams of processes & UML Diagrams using MS Visio. Thereby, depicting the future state flow diagrams using MS Visio by interviewing various SMEs and feedback from IT solution architects.
• Worked on iRise for creating stimulations along with MS Visio
• Conducted Requirement gathering sessions with various SMEs located at the different company locations across US related to assigned tasks.
• Managed clients contact management including monitoring and recording interactions and communications through CRM (Customer Relationship Management).
• Involved in documenting Functional Requirements in Functional Requirements Definition Documents (FRD) for Vendor selection, Appraisal, skip tracer and Recovery processes.
• Depicted User Requirements, Change Management, and Dependencies between other assignments within the project as well as other applications interacting with the assigned application and other possible risks.
• Created the future state screen shots in Power Point to represent to the business for final validation and signoff.
• Wrote Test Scripts, Did UAT and a part of Manual Testing
• Actively involved in walkthroughs and meetings with Project Team members including other Business analysts assigned within the same application and team lead to discuss related issues

Business Systems Analyst

Confidential

Responsibilities:

• Conducted sessions with Product Owner and Business Stakeholders to define project scope, gather requirements, to identify the business flows and perform impact and GAP analysis on existing systems as well as feasibility studies for the future process.
• Elicited, analyzed, validated and communicated business needs and opportunities. Reviewed and analyzed the scope and business need for a web-based application for Partners, Engagement Managers and Consultants of the firm.
• Documented business requirements including use cases, design technical documents, prototypes, and business rules using SDLC and Agile methods. Created process flow diagrams to map the flow of information for the application and to automate & streamline processes. Created company standard templates for "Interview questions" with stakeholders, Interview methodologies, documenting feedback, conducting future interviews to gather a concrete features list from ideas.
• Collaborated with business partners, application owners, project team members, offshore teams, support teams, and IT leaders to create technical and non-technical documents with clear business and technology requirements.
• Organized and lead business and system requirement meetings with application business owners and cross functional IT teams.
• Collaborated with development and testing team understand REST API processes.
• Managed correspondences with other teams affecting the project like security, Product Development, Content Developers, and Learning Developers. Managed an offshore team for the development efforts.
• Created UML use case diagrams and flow charts in Visio.
• Reviewed Test Plans and test cases. Set effort expectations, facilitated daily stand-up meetings, managing schedules, and progress with the offshore team.
• Documented access controls and requirements for the Admin application that uses role-based security.
• Managed the QA team to enable the application test process. Managed all the correspondences for a pilot program launch of the project at an offsite location. Maintained a log of all the content edits for the application.
• Performed the requirement analysis and documented BRD and FSD in JIRA.
• Developed detailed User Stories for envisioning the development effort.
• Facilitated Sprint Planning, Backlog Grooming, Sprint Review, Sprint Retrospective, and the Daily Standup meetings to provide an accurate status report and ensure the actual project growth.
• Facilitated communications between architects, developers, QA analysts and business users as required throughout the requirement analysis, design and testing phases to ensure the defined requirements are interpreted correctly.
• Created Requirement Traceability Matrix linking Business Requirements to User Stories and thereby to Test Cases.
• Assisted Product Owner and Business users in performing UAT. Developed User Accepting Testing (UAT) plans and test cases to validate Business Requirements.
• Created data models using ERWin Data Modeler.
• Performed data analysis and used SQL (T-SQL) extensively for analysis and business logic validation needed to resolve production issues.
• Created wireframes using Balsamiq.
• Assisted Release Manager in prioritizing the outstanding defects prior to Go Live. Tracked defects using JIRA, Rally, and HPLM.
• Created Traceability Matrix to make sure Requirements to test cases are covered. Supporting configuration management team with software release information.
• Performed troubleshooting production issues and identified root cause analysis. Prepared user Manuals and conducted sessions as per complexity/requirement of the project.
• Created and prioritized user stories-built wireframes and designed user experience enhancements for the web products.
• Identified business gaps in software requirements and analyzed large data set to formulate and implement solutions. Performed as product SME (Subject Matter Expect).
• Resulted in business process excellence of the client and appreciated the client's service delivery to its customer.
• Analyzed and review user manuals and documentation as functional area SME

Confidential

Business Analyst/Process Developer

Roles and Responsibilities:

• Experience in IT with expertise in analysis and understanding business and client requirements
• Acted as a Liaison between various technical, functional teams and stakeholders. Captured Requirements through detailed discussion from client and project managers. Involved in various requirement sessions
• Experienced in designing, documenting and reviewing business documents like (BRD) Business Requirement Document, FRD (Functional Requirement Document), (SRS) and Systems Requirement Specifications, Non-Functional Requirement Document, data flow diagrams, Use Case Modeling.
• Competent in creating Unified Modeling Language (UML) diagrams for Business Process Modeling like Use Case Diagrams (UCD), Activity Diagrams (AD), Data Flow Diagrams (DFD), and Flow Charts (FC), Sequence diagrams, Screen mock-ups. Ensured all documentation standards are followed and maintained on a regular basis.
• Extensively used MS Excel, MS Word, MS PowerPoint and MS Visio
• Created test cases and facilitate sessions and prepared supporting application documentation and end user process manual and documentation. Experience of working on Business, and Functional requirements.
• Facilitate Brainstorming/ JAD sessions and worked closely with analysts to understand the business requirements and translate them into IT Functional Designs.
• Worked with QA team to design test plan and test cases for User Acceptance Testing (UAT).
• Working experience in a cross-functional environment/different geographical location teams