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Sr. Business System Analyst Resume

New York, NY


  • Business Analyst/Business Systems Analyst on multiple IT systems with around 8 years of extensive experience in Retail/ Corporate Banking, Pharmaceuticals, Insurance (Property and Casualty), and Health Care Industries for Business Process Design/Re - engineering/Modeling, and Web based Application Development.
  • Highly experienced in designing and developing Use Cases, Activity Diagrams, Process Flow Diagrams, Data Flow Diagrams, Sequence Diagrams using Visio, assessing business processes and requirements.
  • Experienced in managing projects throughout the SDLC in Waterfall, Agile, and Hybrid frameworks.
  • Proficient in conducting JAD sessions, Focus Groups, Brain Storming and user interviews as a facilitator to gather requirements and Conducted SCRUM meetings with key stakeholder/product owner and project SMEs.
  • Resolved team and organization impediments as well maintained a document to re-visit in SPRINT Retrospective meeting, and updated BURNDOWN chart with the progress of each SPRINT.
  • Conducted incremental product demonstration for product owner and as well assisted in break-down of epics to user stories. Experience with Business Intelligence, data reporting and analysis tools.
  • Expertise in conducting requirement gathering sessions, feasibility studies and Impact Analysis, Cost/Benefit analysis and Risk analysis, Base lining acceptance criteria
  • Excellent knowledge of MS Office especially MS Excel, Power Point, Word, Visio etc.
  • In Depth understanding of the AS-IS and TO-BE business processes. Strong understanding of general financial and economic concepts.
  • Strong subject matter expertise in Insurance, Retail/Investment Banking, Manufacturing, Risk Analysis.
  • Extensive experience in the development, implementation, deployment and integration strategies within a team-oriented environment, utilizing quantitative and qualitative analytical skills.
  • Knowledge of various computer programming languages including C, C++, JAVA.
  • Excellent communication and presentation skills and working with business users as well as computer professionals.
  • Successful as a team player to work in conjunction with other testers, developers and other team members in validation and testing complex scenarios and projects and in the maintenance of Quality Standards in Projects especially with Test Director.
  • Adept at creating, editing, and coordinating extensive communication networks (facilitation of joint application design (JAD) sessions and interviews, written correspondence, reports, implementation requirements, project status reports, oral presentations and email, to keep executive staff and team members apprised of goals, project status, and resolving issues and conflicts.
  • Excellent knowledge in Data Analysis, Data Validation, Data Cleansing, Data Verification and involved in designing and Preparing Test Scenarios, Test Plans, Test Cases and Test Data.
  • Strong knowledge of Business Intelligence, Data Warehousing and Business Architecture with expertise in grasping transaction flows and process management.


Languages: C, C++, Java Script, SQL, HTML, WML, ASP, VB Script and COBOL

Databases: Oracle (8& 9i), MS SQL server, DB2, MS Access, FoxPro

Tools: MS Office (Word, Excel, Project etc.), Visio, Adobe Acrobat Suite, Rational Rose, Requisite Pro, Clear case, Clear quest, Crystal Report & Business Object.

Quality Management: Test Director, Win Runner, Load runner and ISO Concepts

Methodologies: SDLC, Agile, Rational Unified Process (RUP) and UML.

Business modelling Tools: Rational Requiste Pro, Clear Case, Clear Quest, Quick Test Professional, Load Runner

Case Tools: Rational Rose

Workflow Tools: MS Office, MS Project, MS Visio

QA Standard: Six Sigma with Total Quality Management (TQM)

Databases: MS Access, SQL Server, DB2, Oracle9i/10g

Platforms: Windows (NT, 2000, XP), Unix

Reporting Tools: Business Objects, Ms Excel, Oracle BI Discoverer, OBIEE, Crystal reports


Confidential, New York, NY

Sr. Business System Analyst


  • Gathered, analyzed, documented, developed & tested technology solutions brokerage and portfolio management projects to enable business decision making.
  • Prepared Business Context Diagram, Use Case diagrams and corresponding Activity Diagrams using Rational Rose to depict the workflows to be incorporated into the development of Business Process.
  • Utilized corporation developed Agile SDLC methodology. Used Scrum Work Pro and Microsoft Office software to perform required job functions.
  • Establish documentation for Agile methodology for implementation with waterfall-centric development team.
  • Interacted closely with End users and SMEs to understand and gather the business needs and requirements.
  • Utilize Agile/Scrum methodology for successful completion of client requirement.
  • Recorded inputs from JAR and JAD session and created High Level Requirement and documents and got it approved from Business Users, Subject Matter Experts and related stakeholders.
  • Translated business requirements into technical documentation for the Development teams to progress and took ownership of the Change requests (CR).
  • Involved in Business Intelligence (BI) and Data Visualization, analyzed the Transaction Processing Data (TPS) using advanced MS Excel/Macros.
  • Involved in Big Data & Analytics, strategized revenue improvement techniques using big data predictive analytics and associated business intelligence (BI).
  • Conducted gap analysis between current and to-be processes and with identifying workaround solutions and requirement gathering sessions, translated them to functional specifications and managed change requests.
  • Organized walkthrough sessions with key business and technology stakeholders to review and validate all the deliverables and screen mockups and prepared the Change data capture document for the additional data.
  • Created artifacts such as Use Cases, Prototypes and Used unified modeling language (UML) and Business Flows and Work Flow diagrams for effective plans.
  • Documented the process model / framework (AGILE) followed by our team, product backlog, (user stories), work breakdown structure (WBS), probability and impact of risks and mitigation plans.
  • Worked in the agile methodology using SCRUM to analyze requirements, and design and unit test the system.
  • Reviewed the functional specifications and charted test matrix (test cases, test scenarios, test scripts)
  • Coordinated with the Quality Assurance and Development teams ensuring a common understanding of business priority.
  • Tested the database using complex SQL queries for the change requests raised, validation and reporting.
  • Planned and executed projects by preparing detail of work flow, project documents and schedule.
  • Conceptualized long-term needs of the application and manage related projects to maintain scope.
  • Participated in writing Data Mapping documents and performing Gap Analysis on the systems.
  • Performed Analysis and design of implementing a Star Schema Data Mart with facts and dimensions.
  • Maintained documentation related to difficulties, complexities, and anomalies that may arise during the ETL process.

Environment: MS Visio, MS Office, Rational Requisite Pro, Windows 7, MS Word, MS Excel, MS Visio, MS Outlook, HP Quality Center, XML, UML, Unix, Java, Oracle10g, Guidewire, SQL Server.

Confidential, Jacksonville, FL

Business /Data Analyst


  • Worked with business representatives to understand requirements and priorities and ensure that software development work is appropriately aligned.
  • Used MS Project to do project management, resource allocation, cost allocations etc.
  • Experience in eliciting requirement from business users and involved in the meeting with Business Process Owners, SME (Subject Matter Experts) and Health Center users for Requirement gathering in Definition Stage using Rational Requisite Pro.
  • Develop the supporting plans such as scope, cost, risk, schedule, quality, resource, security deliverables, procurement and change management plans.
  • Facilitated Joint Application Development (JAD) Sessions, as well as weekly client & team meetings.
  • Interacted with the Subject Matter Experts (SME) and stakeholders to get a better understanding of client business processes and gather business requirements.
  • Performed Gap Analysis to identify the deficiencies of the current system and to identify the requirements.
  • Work responsibilities primarily involved understanding the business logic, designing requirements, communicating them to the developers, generating documentation, designing use cases, creating various diagrams like State Diagrams, Sequence Diagrams as part of project.
  • Mentoring end-users on requirements specifications techniques and the software development life cycle.
  • Assisted with building the EDI 837(I, D, P), 835, 277-U, 270/271, 276/277, 278, 820 and 834 transactions processing flow from the Trading Partners to the translator to the Mainframe and back to the Trading Partner.
  • Schedule meetings with technical personnel to determine technical parameters for EDI and other related processes, including communication, security, and privacy.
  • Created various Use Cases and workflow diagrams, sequence diagrams, and Class diagrams using MS Visio and used UML methodology to define the Data Flow Diagrams (DFD).
  • Used Microsoft TFS for issue tracking and bug tracking in the SDLC and created requirements analysis and design phase artifacts using Requisite Pro and MS-Visio.
  • Developed plan for data feed and data mapping for integration between various system, Including XML, to follow ICD 10 code set and ANSI X12 5010 Formats
  • Analyzed and tested Trading Partner EDI Proprietary flat files enrolled with WA MMIS for EDI transactions 270/271 and 837 D, I & P and sending the Feedback form.
  • Supported deadlock issues, best practices in structuring SQL Queries and debugged unexpected SQL results.
  • Conducted extensive analysis on migration and conversion of Provider and Member data, Group configurations, plan codes, benefit set-ups, fee schedules, provider pricing, capitation set-ups, etc. from Legacy system (Amysis) to (Client Server based system).
  • Ensured software quality by acting as Test Coordinator on several projects, developed test plans, managed test defects and provided testing progress reports using HP Quality Center.

Environment: Rational Rose, Rational Requisite Pro, UML, XML, One/Cloud Connect, Rally, Rational DOORS, SQL Server, IBM RTC, Developer, HTML, Microsoft TFS, SQL, Windows XP, Agile, Unix, HIPAA.

Confidential, Chicago, IL

Business Analyst


  • Worked with IT leads, business stakeholders and development teams to define detailed UI requirements for customer profile; My Account, Shopping Cart, Checkout etc.
  • Worked on UI and data requirements with vendors and development team to successfully implement tax calculation, single use coupons, gift cards and payments (Credit Card and PayPal) with third party vendors like DMA, Cashstar, Cardinal Commerce, BAMS, PayPal and Synchrony and to ensure that customer data flowing through the process is PCI compliant.
  • Led requirements clarification session with business stakeholders for shipping calculations and shipping charge in order to provide a direction to IT team to do with development of key components of checkout process.
  • Documented detailed level requirements in the form of User Stories for various functionality like Promotions, Product Detail Page, Shopping Cart and Checkout.
  • Managing the daily operations and reporting for omni-channel fulfillment including store and item eligibility, store capacity
  • Developed detailed level end to end process flow diagrams for online payment processing, including integrations like PayPal, Synchrony, Cardinal Commerce, Cashstar and TRU payment gateway, BAMS (Bank of America Merchant Services)
  • Prepared Requirement Traceability Matrix document to map the requirements to test cases and task.
  • Involved in executing the test cases manually and did System, Functional, End-to-End, Regression, Integration, UAT, Black Box, White/Grey Box testing, Ad-hoc testing, Risk based testing, Usability testing and retesting.
  • Involved in defect review, checkpoint and root cause analysis meetings and tracked defects in Quality Center.
  • Prepared Logical Process and Data Models that contained set of diagrams and supporting documents containing the essential business elements, detailed definitions, and descriptions of the relationships between the data elements to analyze and document Business Data Requirements.
  • Documented data attributes for create order, update order and cancel order from ATG to Manhattan OMS.
  • Assisted development and testing teams by providing clarifications on front end and back end requirements throughout the SDLC project.
  • Facilitated meetings to resolve conflicting business and development requirements with different third-party vendors providing various retail functionalities.
  • Worked with Scrum Masters (Agile), Product Owners, and Scrum team members to ensure success of Programs, Releases and Sprints.
  • Reviewed Business requirements documents (BRD) and prepared Test Strategy, Test Plan and Involved in Static and Dynamic testing.
  • Followed the Unified Modelling Language based methods using MS Visio to create Use Case Diagrams, State Chart Diagrams and Sequence Diagrams.
  • Detailed understanding of business functionality and preparing the Functionality Test Plan
  • Responsible to conduct walkthrough sessions to get Business Sign off for the Functional Documents.
  • Meetings with Developers Team Leads to help them understand the requirements easily and conveniently.
  • Interacted with the Testing and Development team to resolve and follow up on development issues.

Environment: Requisite Pro, Rational Rose, XML, ClearCase, MS Office, MS-Visio, MS Access, Java, TOAD, Agile, Quality Center, MS Project, SOA, SQL server, SPSS, UltraEdit, Mainframes, C#, JIRA Scrum Works Pro, JBoss Web Services, Oxygen XML Editor, Spring 3.0, BizAgi Suite

Confidential, Sacramento, CA

Business /Quality Analyst


  • Wrote business cases, requirements, mock-ups, test plans, and documentation for new reports in SAP to cover gaps between initially delivered Enterprise relational SAP functionality and business needs.
  • Involved in creating Entity-Relationship Diagrams for the design of database and dimensional modeling.
  • Responsible for the upgrade, analysis of workflow, reporting and testing of the different financial systems using Calypso trading system.
  • Implemented ERP SAP by working with the SAP installation team, with primary responsibility for design and implementation of Costing and Financial modules for the division.
  • Creation of process flow diagrams like Use Cases diagram, Activity Diagrams and Sequence Diagrams for better understanding of the team using MS Visio.
  • Corrected assumptions finalized requirements and took signoff for requirement documents etc.
  • Worked as a liaison between the users and the different teams involved in the application development for better understanding of the business requirements and IT processes.
  • Developed Use cases, Test plan, reviewed Test scenarios, test cases for testing the functional and non-functional requirements using Requisite Pro and Rational Rose.
  • Provided primary training during implementation, for cost center accounting and planning, internal orders, profitability analysis, commissions and reporting for management classes.
  • Worked on Certifying Issuer & Acquirer Host systems. Certifying Clearing system of Issuers & Acquirers.
  • Performed connectivity test with the client, simulating the Transactions, Validating the Transactions logs based on the Authorization specifications, and reporting discrepancies.
  • Reviewed and maintenance of Defects sheets, arranging daily Defects calls and sending Status updates.
  • Involved in conducting meetings with stakeholders to collect business functionality, non-functionality and client stake requirements to enhance retail banking experience
  • Assisted in validating and verifying defects to help set aside the superficial problems and keep the project on schedule by performing Smoke testing and User Acceptance Testing (UAT).
  • Coordinated work plan with project manager and client for Deployment timelines and managed Production migration process, developer fixes etc.

Environment: RUP Methodology, MS Visio, MS Project, SAP ERP 6.0, Microsoft Test Manager, Test Foundation Server, Oracle, Aqua Data studio, Calypso, Power designer, XML, JSON, Linux, Putty, Java


Business Analyst


  • Gathered, analyzed, documented, developed & tested technology solutions brokerage and portfolio management projects to enable business decision making.
  • Establish documentation for agile methodology for implementation with water-fall-centric development team.
  • Interacted closely with End users and SMEs to understand and gather the business needs and requirements.
  • Utilize SDLC Agile/Scrum methodology for successful completion of client requirement.
  • Recorded inputs from JAR and JAD session and created High Level Requirement and documents and got it approved from Business Users, Subject Matter Experts and related stakeholders.
  • Involved in Business Intelligence (BI) and Data Visualization, analyzed the Transaction Processing Data (TPS) using advanced MS Excel/Macros.
  • Involved in Data Analysis, Data Cleansing, Requirements gathering, Business System Analyst sis, Entity Relationship diagrams (ERD), Architectural design docs, Functional and Technical design docs, and Process Flow diagrams
  • Participated in Scrum meetings including daily status calls, sprint planning meeting, sprit Review meeting, Retrospective meeting and Product backlog grooming session.
  • Used MS Visio and Mocking bird to develop Unified Modelling Language diagrams (UML), activity diagrams, sequence diagram, Wireframe and Models.
  • Collaborate with UI/UX, API and System teams to support development initiatives Knowledge of JSON involved.
  • Tracked the progress of project using Rally. Knowledge service-oriented architecture (SOA), REST, SOAP, XML
  • Involved in creating user stories on website design using .NET technology, HTML and CSS.
  • Good experience in data analysis querying and writing in SQL and TOAD. Preparing Dashboards using calculations, parameters in Tableau packages and stored procedures form the part of the daily batch process.

Environment: Agile, MS Word, MS Excel, MS PowerPoint, BRD, FSD, Android, ASP.NET, VISUAL BASIC, API, JSON, HTML, CSS, Rally, MS Visio, UML, UAT

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