COMPUTER SKILLS:

Microsoft Excel, Paradox, Microsoft Word, Microsoft Access, PowerPoint, TM1, BAAN, Brio, ECMS, Cognos, Impromptu, Powerplay, Business Objects, Visio, SQL, SQL Navigator, TOAD, CATs, Oracle 11i, Squirrel, OBIEE, SharePoint Administrator, Oracle Administrator, Oracle DBA, BRM, CRM, POS, Netezza, Microstrategy, SQL Developer, Snag It, Freemind, Crystal Reports, PLSQL Developer, Quality Center, HTTPFox Add - on 0.8.14, Smartview, SQL Server Studio, VersionOne, QLIK, JIRA, Tableau, Power BI, PowerApps, Google Analytics, Google Data Studio, QlikSense, Rest API, Python, AWS, Smartsheet, Google Docs, Google Sheets, Insominia.

STRENGTHS:

• Excellent Technical Skills and Communication Skills
• Ability to learn applications quickly
• Expertise in working with various operating systems
• Strong analytics skills
• Excellent presentation skills

PROFESSIONAL EXPERIENCE:

Confidential

Senior Business Analyst/Product Owner - Data Solutions & Integration

Responsibilities:

• Responsible for developing/maintaining understanding of data assets and awareness of business operations
• Acts as a liaison between business stakeholders and developers
• Elicits business requirements through stakeholder meetings, business analysis, and defining scenarios or use cases to understand the business need.
• Analyzes business need, researches system and data needs, evaluates process/system dependencies and impacts, and translates need into requirements.
• Produce requirements inclusive of business, operational, and technical needs.
• Prepared user stories to support the development and delivery of solution.
• Served as Project Manager for team
• Served as Team Lead on multiple projects interfacing with Leadership and Vendors
• Served as a product owner driving software development, ensuring requirements are met for each release
• Served as a SCRUM Master for team

Confidential

Business Analyst/Project Coordinator - Reporting Solutions

Responsibilities:

• Analyzed business intelligence (BI) and reporting requirements, prepared appropriate documentation and provided production support for internal reporting systems.
• Created new reports and enhanced existing ones. Regularly executed and coordinated production of reports as well as troubleshoot and facilitate solutions to reporting issues.
• Provided technical guidance, and mentored to others in areas of acquired expertise.
• Accommodated client business needs and maintained a positive customer relationship with strong communication and coordination.
• Worked closely with offshore teams in meeting business needs through development and enhancement.
• Provided detailed analysis for executive team showing team successes as well as opportunities for growth.

Confidential

Data Analyst

Responsibilities:

• Responsible for providing ongoing support to the Solutions 2014 (S14) Specials Automation project for EDSS organization
• Analyze impacts, data trends, business requirements, and create functional requirements within business intelligence (BI) and data warehouse environment.
• Create technical design specs and wireframes
• Build and sustain relationships with business partners and peers across departmental boundaries to advance the state of the art for Business and Data Analysis
• Collaborate with Data Engineering to identify and communicate the BA specific deliverables to include inputs, activities, and outputs Confidential each stage.
• Responsible for providing ongoing support to the Ad Platform project for EDSS organization
• Complete Quality Assurance and User Acceptance Test Plans to ensure business requirements and functionality are working as designed
• Ensure data flow and integrity across all environments

Confidential

OBIEE Business Intelligence Analyst

Responsibilities:

• Responsible for providing ongoing support in the development of OBIEE dashboards, BI Publisher reports, and analysis for the Supply Chain Organization
• Worked with users to determine business requirements for new functionality and enhancements to existing reports within OBIEE
• Developed complex SQL queries to research and analyze data integrity issues and system issues
• Developed documentation for OBIEE subject areas for end users

Confidential

Lead Business Analyst

Responsibilities:

• Gathered business requirements and conducted business requirements reviews
• Produced reports (via SQL, OBIEE, Access, and Excel) and analyzed data and develops business cases
• Monitored data and system trends for inconsistencies and resolved
• Negotiated commitments by facilitating the communication between business unit(s) and IT from initial requirements to final implementation
• Developed functional designs; identified risks and benefits of alternate designs; calculated costs/benefits of potential actions or solutions to establish their viability/ROI; assessed project impact of system changes on users and internal and external customers and stakeholders
• Participated in software testing and debugging plans to ensure functionality and quality; created detailed test plans and scripts based on functional requirements and executed test scripts using testing tools
• Wrote user documentation based on functional requirements
• Partnered with business units, Corporate, and Field to ensure applications and reports support new system initiatives
• Monitored and worked incoming support requests including but not limited to application trouble tickets, reporting trouble tickets, new development requests, and report requests
• Developed and maintain complex SQL queries in order to research, analyze, and report on the wireless product

Confidential

Data and Reporting Analyst

Responsibilities:

• Analyzed transactional fall - out to identify opportunities for Interface Enhancements
• Communicated progress/status on a regular basis to NAS team leadership
• Participated in developing and implementing permanent systems enhancements to reduce error volume
• Created and maintain error volume and aging tracking tools
• Created regular Metrics for Executive-Level Dashboard for Error Handling Team
• Prepared ad-hoc reports for error volumes and aging
• Participated in User Acceptance Testing for new system development and enhancements
• Developed SQL scripts for reporting, analysis, and testing
• Automated existing reporting and processes
• Worked with Development team on current and future enhancement opportunities
• Acted as Oracle Database Administrator for QA and UAT teams
• Developed and maintained SQL scripts to monitor system performance and measure effectiveness of enhancements
• Developed SQL scripts in UAT to test functionality

Confidential

Senior Financial Analyst

Responsibilities:

• Analyzed telecommunications bills to ensure accuracy
• Worked with network operations to gather reporting requirements
• Performed ad hoc analysis on potential acquisitions
• Performed ad hoc rate analysis for cost savings
• Completed monthly analysis of carrier’s performance

Confidential

Manager of System Analysis and Data Support

Responsibilities:

• Acted as a primary point of contact for inquiries regarding system production data
• Developed new business process for Complex Business Reporting
• Developed new affiliate billing process
• Completed monthly regulatory reporting and ad hoc requests
• Assisted with research and verification surrounding COGS reporting
• Developed and implemented new reporting processed and procedures

Manager of Complex Business Reporting

Confidential

Responsibilities:

• Acted as a primary point of contact for inquiries regarding system production data
• Developed new business process for Complex Business Reporting
• Reconciled reporting data to Revenue Assurance results
• Researched any discrepancies between data in systems and final output
• Assisted with research and verification surrounding COGS reporting

Compensation Analyst

Confidential

Responsibilities:

• Implemented a new business process surrounding automated compensation feed
• Provided timely and accurate data/feeds to appropriate organization
• Tracked and reported metrics surrounding the Automated Compensation Feed application
• Reconciled automated and manual feeds
• Audit new processes to ensure accuracy
• Performed user testing on new application and work requests to update system performance
• Researched compensation system discrepancies
• Acted as a primary point of contact for inquiries regarding system production data
• Developed new business process for Complex Business Reporting
• Reconciled reporting data to Revenue Assurance results
• Researched any discrepancies between data in systems and final output
• Assisted with research and verification surrounding COGS reporting
• Improved accuracy rate from 30% to 99.9%

Compensation Analyst

Confidential

Responsibilities:

• Implemented a new business process surrounding automated compensation feed
• Provided timely and accurate data/feeds to appropriate organization
• Tracked and reported metrics surrounding the Automated Compensation Feed application
• Reconciled automated and manual feeds
• Audit new processes to ensure accuracy
• Performed user testing on new application
• Researched system discrepancies
• Acted as a primary point of contact for inquiries regarding system production data

Confidential

Senior Sales Support Analyst/Sales Operations

Responsibilities:

• Provided daily, weekly, and monthly reporting status of sales region performance
• Provided Ad Hoc reporting
• Provided support to sales and accounts receivable teams
• Supported Sales teams on compensation issues
• Completed monthly results package for region sales performance

Senior Business Analyst

Confidential

Responsibilities:

• Provided daily, weekly, and monthly reporting of current revenue, billing, and order entry trends
• Communicated all issues to senior management
• Worked with Finance and Systems Implementation on outstanding issues
• Worked on A/R Tiger Team group on ways to improve and meet yearly quotas
• Worked with Accounts Receivables Group on outstanding claims issues
• Set up information on web site to assist account teams with managing their accounts
• Complied presentation on outstanding financial issues and ways to improve
• Coordinated meetings between Market Order Management and other groups to resolve issues

Confidential

Supervisor/Commissions Audit

Responsibilities:

• Verified data feeds are correct and correctly processed in systems
• Communicated any and all system related issues to senior management
• Researched and resolve local service issues for the sales field and senior management
• Researched and resolve concert issues for the sales field and senior management
• Audited order entry, accounts receivable, and commissioning systems
• Supervised two individual auditors