SUMMARY:

• Business Analyst/Business System Analyst with experience in various healthcare, financial and government contracting industries.
• Expert in business process engineering and software development life cycle including interpreting business needs, developing business requirements, creating test plans, writing functional specifications etc.
• Coordinating and leadership roles in defining concise documentation including product requirements/user stories, acceptance criteria, best practices documentation, and lead large or complicated business systems configuration projects and/or tasks.
• Experience supporting the administration, configuration, and development of ServiceNow and similar platform tools.
• Experience on business process modeling, process design, ITIL and ITSM processes.
• Excellent technical writing and communication skills needed to create Business Requirements Document (BRD), Functional Specifications Document (FSD), Nonfunctional Requirements Document and Use Cases Specifications.
• Excellent team player to work in conjunction with testers (QA), developers and other team members in validation and testing of complex project scenarios and in the maintenance of quality standards of projects.
• Resourceful in solving complex problems. Striving to ensure that issues are resolved to the (stakeholder) satisfaction.
• Proficient at creating test plan, test scenarios, test cases, test scripts and executing functional testing, system testing, integration testing, performance testing, smoke testing, regression testing, and user acceptance testing.
• Able to think abstractly and learn new technology quickly.
• Experience in CMMI standards.
• Able to understand business strategy and translate into specific details.
• Solid understanding of the software development process and methodologies.
• Strong oral, business and technical writing skills that allow for facilitation of meetings, presentations and requirements gathering sessions.

TECHNICAL SKILLS:

Requirements and Defect Tracking: JIRA, ALM, HP - Mercury Quality Center

Automation Testing Tools: SOAP UI, Selenium, JUNIT

Change Management Tools: MS Visual Source Safe (VSS)

Programming Languages: JAVA, SQL

Databases: Oracle, MS SQL Server

Office Tools: MS Word, Excel, MS Project, MS Visio, MS Outlook, SharePoint

508 Compliance Testing Tools: JAWS and WAVE

EMPLOYMENT:

Business Analyst

Confidential, Columbia, MD

Responsibilities:

• Work with business owners, SMEs, and management team to identify scope and to prepare Business Requirement Document, Use Case, User Story, and Activity Diagrams to further develop Technical requirements and/or Functional Specifications.
• Documents Business scripts after understanding the system thoroughly and translating them to the developers to help in corporate the current system features into the future system.
• Interface with end-users and project business sponsors to determine, document, and obtain signoff on business requirements.
• Establish effective and collaborative project teams, facilitate/coordinate project work within and across business units, partner with technical project lead as appropriate, ensure project deadlines are met and results are achieved as designed.
• Performs execution of test cases manually to verify the expected results
• Handling and documenting Jira tickets for any enhancement or update in the application
• Conducts sprint planning based on new and backlogged requirements.
• Develops test cases for section 508 compliance testing.
• Interacts with the QA managers for the regular update of the project
• Develops & executes Test scenarios for User Acceptance Testing.

Environment: Java, Selenium, JUNIT, JIRA, Selenium Grid, SQL Server, Oracle, HP ALM, MS Excel, PowerPoint, Windows, Unix, SOAP UI, XML

Functional Analyst

Confidential, Bethesda, MD

Responsibilities:

• Work with business owners, SMEs, and management team to identify scope and to prepare Business Requirement Document, Use Case, User Story, and Activity Diagrams to further develop Technical requirements and/or Functional Specifications.
• Serve as liaison and/or subject matter expert regarding business functions and systems as well as manage others in the project.
• Document product backlogs and user stories guided by acceptance criteria and obtaining documentation signoff.
• Provides accurate, well-written documentation such as workshop minutes, materials, business requirements, functional specifications, technical specifications, QA test plans, and status reports
• Establish effective and collaborative project teams, facilitate/coordinate project work within and across business units, partner with technical project lead as appropriate, ensure project deadlines are met and results are achieved as designed.
• Interface with end-users and project business sponsors to determine, document, and obtain signoff on business requirements.
• Report tracked defects with to severity and types using Quality Center.
• Perform GAP Analysis and work with the Quality Assurance lead to develop detailed Test Plan and Test Cases to perform Smoke (Sanity) Testing to test the basic functionality of the application.
• Facilitate defect review meetings involving all stakeholders to review defects, identify severity and set priorities as per client requirements, ensuring accuracy and conform to deadlines.
• Conduct sprint planning based on new and backlogged requirements.
• Conduct surveys, interviews and facilitate Joint Requirement Planning (JRP) sessions with the Business Users and SME’s.
• Conduct JAD sessions for communicating with the project leads and stakeholders and proposed process workflows, functional specifications and project initiation parameters.
• Establish and maintain traceability matrix until all the business requirements are signed off.
• Perform task decomposition, delegated tasks and monitored project milestones using MS Project and HP ALM.
• Capture quality attributes, external/internal constraints for functional/non-functional requirements.
• Worked with the business end users, project and technology management and their staff to identify, define, interpret, and clarify scope of problems/issues in terms of complex business systems.

Environment: J2EE, Oracle, Selenium SQL, Windows, SVN, SharePoint, JIRA, Quality Center.

Application Tester

Confidential, Washington, DC

Responsibilities:

• Analyzed Requirements, Designed and Executed Test Cases.
• Interacted effectively with peers, management and cross-functional teams to address and resolve issues
• Prepared the Traceability Matrix for mapping the Requirements with the Test Cases through Quality Center.
• Developed Test Scenarios against Software Requirement Specifications.
• Performed Backend testing by extensively using SQL queries to verify the integrity of the database.
• Participated in weekly meetings with the management team and walkthroughs.
• Met with the developers and technical content writers on a regularly update the test documents
• Conducted manual testing on all application.
• Developed Test condition & Test Data to execute the test scripts.
• Performed front end, back end, GUI, Functionality, Security testing on the application.
• Involved in Manual User acceptance testing with various combinations.
• Developed & executed Test scenarios for User Acceptance Testing.
• Performed Performance Testing to identify abnormalities in the web application.
• Developed test cases based on business and functional requirement.
• Tested the final application for Usability testing to verify whether all the User Requirements were created to by the application.
• Maintained Requirement Traceability Matrix (RTM).
• Maintained status reports and communicating with the Management regarding progress of work.

Environment: .net, SharePoint, Quality Center, Oracle, SQL Server, UNIX, Windows, TOAD