SUMMARY:

• Successfully collaborated with various contracting partners to deliver effective solutions and end products to the client.
• Worked across a variety of diverse projects to engage various skills utilized as a Business Analyst such as Requirements Management, Change Management support, Services/Asset Management, Project Coordination, and Security/Compliance Management.
• Spearheaded Requirements process from end - to-end to deliver enterprise wide solutions.

TECHNICAL SKILLS:

Languages: SQL, VBScript

Software Applications: Microsoft Office, Microsoft Project, Microsoft Visio, KISAM, Wordpress, ServiceNow, SalesForce, SharePoint

Test Automation: HP Quick Test Pro, HP/Mercury Win Runner, Quality Center, IBM Rational Test Manager, Rational Robot, Rational Functional Tester, UiPath

Requirements and Change Management: IBM RequisitePro, IBM Rational Requirements Composer (RRC), IBM Rational Team Concert (RTC), HP ALM, IBM ClearQuest, Unified Change Management, ClearCase

SDLC Methodology: Enterprise Life Cycle (ELC), Waterfall, Rational Unified Process, Systems Development Lifecycle (SDLC), Software Testing Lifecycle (STLC), Agile

PROFESSIONAL EXPERIENCE:

Confidential, McLean, VA

Business Analyst

• Work closely with the Director of Product Development to identify potential opportunities within various HHS OpDivs and StaffDivs
• Work closely with all OCPO directors (Product Identification/Pipeline, Platform Services, Product Development, Data Integration, and Vendor Management) to develop internal and external deliverables including but not limited to interagency agreements (IAA’s), customer service agreements (CSA’s), briefings, business cases, presentations as directed, alternatives analysis, and various workflow diagrams.
• Track, manage, and own opportunities for product identification, development, and delivery through Salesforce, from discovery until customers have delivered a signed CSA
• Work closely with potential customers across HHS OpDivs and StaffDivs to provide and deliver solutions based on requirements provided.
• Assist the Director of OS/Cybersecurity in analyzing and implementing a new solution for workflow management and ATO automation.
• Facilitate daily scrum meetings with the intake team to identify new opportunities, progression of existing opportunities, upcoming tasks, goals, risks, and mitigations.

Confidential, Gaithersburg, MD

Business Analyst

• Work with internal and external stakeholders to assess Change Requests and identify the approach necessary to provide a resolution.
• Develop Impact Assessments and determine the Rough Order of Magnitude/Level of Effort (ROM/LOE) required across various impacted groups to resolve identified issues. Impact assessments and LOE’s are presented to project management for approval prior to submission to FSA.
• Work with stakeholders to analyze, verify and validate, and manage business/stakeholder/system requirements.
• Develop supporting requirements documentation including client-facing and internal deliverables (Requirements Document (RD), Technical Solution Document (TSD), Interface Control Document (ICD), BA Work Plan, and JAD Interview Guide)
• Manage and maintain approved requirements within the DNG tool.
• Participate in Requirement Analysis sessions with project stakeholders, business analysts and project teams to gain domain knowledge in the support of requirements review and validation activities
• Managed development and analysis of business requirements and call flows for modification of IVR payment system.
• Interact directly with multiple business customers to identify business needs.
• Elicit, gather, and document call flow solutions and requirements using Visio, and work with business stakeholders to achieve sign off.
• Investigate and analyze how the system processed transactions to determine system functionality is configured correctly and providing accurate results.

Confidential, Vienna, Virginia

Senior Requirements Analyst

• Analyze business and technical requirements for systems development and testing against IEEE and NARA standards
• Work with client to analyze, verify and validate, and manage business/stakeholder/system requirements and supporting requirements documentation.
• Manage and maintain approved requirements within the HP ALM tool.
• Developing reports summarizing findings and recommendations for improvement against IEEE standards for project-related artifacts, to include but not limited to, Concept of Operations, Stakeholder Requirements Specifications, System Requirements Specifications, and Use Cases

Confidential, Arlington, Virginia

Business Analyst

• Provided assistance in developing and maintaining Epics and Features within the RRC/RTC tools based on Business and Technical needs
• Provided assistance in the initial development of IRS specific documentation (Solution Architecture (SA) and Vision, Scope, and Architecture (VSA)).
• Maintained team Action Log to ensure all identified tasks were completed in a timely manner
• Conducted analyses of IRS specific documentation such as the Internal Revenue Manual (IRM) as linked to Submissions Processing, and Business Rules.
• Harvested Business Rules based on IRS Schemas to identify rules that can apply across the identified forms.
• Affordable Care Act (ACA) : To aid the Internal Revenue Service (IRS) in the development of requirements for selected ACA tax provision. Subcontractor to Deloitte.
• Service Manager - Requirements Analyst - Change Management Support
• Identify and engage relevant stakeholders to elicit and develop provisional requirements at the program, project, and build-to level.
• Develop Unified Work Requests (UWRs) for the drafted requirements based on Enterprise wide standards.
• Work with various Enterprise organizations to obtain UWR approval.
• Submit Change Requests (CRs) as mandated by Enterprise guidelines to refine and update previously approved requirements for approval by Enterprise Change Control Board (CCB).
• In corporate relevant revisions, and additions to the RequisitePro database to ensure all information is up-to-date based on latest CRs and approved UWRs.
• Assess CR’s submitted on behalf of the ACA project from various teams to determine any impacts to the Requirements Development team.
• Develop process (RGI) flows based on Program Level requirements to depict the path to be followed from start to finish of a given capability.
• Coordinate with various stakeholders to provide assistance in developing higher level Mid-Level flows based on detailed RGI flows.
• Provide assistance in the review of various IRS specific documentation (BSR - Business Specification Report, DSR - Design Specification Report, and the SA - Solution Architecture) to identify and close out gaps from a requirements perspective.
• Collaborated with Booz-Allen team to integrate Business Process Flows into IRS documentation
• Integrated with the Accenture team to spearheaded requirements elicitation/development, approval, UWR submission, Change Management, and managed RequisitePro database for Release 7.1 upon Accenture’s roll off.

Confidential, Dulles, Virginia

Service Manager - Requirements Analyst - Change Management Support

• Identify and engage relevant stakeholders to elicit and develop provisional requirements at the program, project, and build-to level.
• Develop Unified Work Requests (UWRs) for the drafted requirements based on Enterprise wide standards.
• Work with various Enterprise organizations to obtain UWR approval.
• Submit Change Requests (CRs) as mandated by Enterprise guidelines to refine and update previously approved requirements for approval by Enterprise Change Control Board (CCB).
• In corporate relevant revisions, and additions to the RequisitePro database to ensure all information is up-to-date based on latest CRs and approved UWRs.
• Assess CR’s submitted on behalf of the ACA project from various teams to determine any impacts to the Requirements Development team.

Confidential, Rockville, Maryland

Project Coordinator - Enterprise LifeCycle IPT Lead - Communications Lead

• Review, update, and maintain Enterprise Lifecycle (ELC) security documentation as appropriate per milestone.
• Provide support to ensure the delivery of required Enterprise Life Cycle (ELC) artifacts. This includes but is not limited to ensuring document production, stakeholder review of documents, and coordination with the ELC office.
• Conducted multi-organizational sessions to complete, maintain, and update technical/non-technical records and documentation.
• Engaged project stakeholders and receiving organizations to collect requirements for Transition Management to develop and maintain TM Gap Log.
• Engaged project stakeholders to bring documentation and artifacts to closure.
• Developed Communications Plan and associated materials (briefings, articles, etc.) to communicate the goals, intentions, and actions of the SPIIDE project enterprise wide.
• Assisted the government client in bringing TIGTA Audit to a successful closure.
• Developed internal documentation and briefings as the project moved from phase to phase.