Professional Summary

Joyce Marquardtis a business analyst specializing in the Information Technology implementation of Child Support and Human Services programs. She has 12years’ experiencein Quality Assurance and Control, use case creation, testing, issue identification, analysis and resolution, requirements gathering, project documentation creation and review, customer service, meeting facilitation and providing data verification and validation with over thirty years of customer service experience.She has served in multiple states on teams to implement Child Support, and statewide Human Services programs.
CSE Tester/Senior Business Analyst Department of Revenue CAMS and FLORIDA Interface Team. (Global Information Systems, RCR Technology, Capital Technology Partners)
Implementation SupportMichigan Child Support (Compuware Corporation)
Business Process Analysis Michigan Child Support (Compuware Corporation)
Pre-conversion data clean up. Screen and field mapping. Create project documentationMichigan Child Support (Compuware Corporation)
Customer Support subsequent to implementation support. Michigan Child Support (Compuware Corporation)
Training of fellow employees. Michigan Child Support (Compuware Corporation, Berrien County Friend of the Court)
Writing Business Analyst New York State CONNECTIONS SACWIS project (Tailwind Associates)
Requirements gathering New York State CONNECTIONS SACWIS project (Tailwind Associates)

Technical Environments
Mainframes
Desktop Windows
Microsoft Office, Toad, Visio, SAP, HP Quality Center

Employment History

Confidential,Cross Plains, WI August, 2010 - present
Confidential,Indianapolis, IN May, 2006– August, 2010
Confidential,Tallahassee, FL July, 2005 – May, 2006

Role: Senior Business Analyst/CSE Tester [FL DOR] July 2005 - Present
Confidential,Tallahassee, FL
Interface team memberconsisting of deliverables reviews including functional specifications,
use case creation and testing of CAMS Phase I internal interfaces, monitoring external and
internal interfaces for CAMS Phase I, and external interfaces for CAMS Phase IIto identify
data quality issues, risk identification, analysis and risk response planning. Interface testing
for CAMS Phase I conversion, UAT testing for CAMS Phase I upgrade, Integration and UAT
testing for CAMS Phase II implementation for AHCA, CSENet and Genetic Testing
including SOAP based Web UI interface testing. Issue identification, analysis and resolution
for interface data exchange for CAMS Phase I and CAMS Phase II. Assist with IDN and
associated forms testing for CAMS Phase II. Create and execute test scripts for assigned data
areas. Participate indata sync efforts forCAMS Phase I and legacy system, FLORIDA.
Participate in requirements gathering sessionsand data extract testing in preparation for legacy
system/CAMS Phase I to CAMS Phase II data extract and conversion.Communicate business
functional issues regarding the Genetic Testing interface to Genetic Testing business process
owner, Genetic Testing staff, Department of Revenue Contract Management staff and work
with the vendor to achieve interface connectivity, test and communicate Department of
Revenue business requirements.

Confidential,Schenectady, NY June, 2004 – June, 2005

Confidential,Buffalo, NY
Role: Writing Business Analyst NY CONNECTIONS] June 2004 – June 2005

Lead business analyst for a State Automated Child Welfare Information system project for implementation of Build 18 and Build 19 of the CONNECTIONS system supporting the three largest counties in the western region of New York State and 8 of their contracted private agencies. This included meetings with individual county offices and private agencies to determine current and future business processes and needs in relation to the new system; equipment inventory and needs, connectivity issues, data clean up needs and assistance as well as facilitating risk identification and risk response planning meetings for the eight counties and their contracted private agencies.

Confidential,Detroit, MI March, 2000 – March, 2004

Confidential,Lansing, MI
Role: Three roles during tenure on project[MICSES]Mar 2000 – Jun 2004

Project Description: Child support project initially migrating ten county offices from
existing systems to the Michigan Child Support legacy system, CSES, and
subsequently migrating all county offices from the CSES system to the MiCSES
system.

Role: Implementer/Customer Service [CSES] Mar 2000 – Jan 2001
[MICSES] April 2002 – May 2002
[MICSES] Nov 2003 – Jan 2004

Provided post conversion site support to county office staff for the implementation of
their legacy systems to the CSES system and subsequently from the CSES system to
theMiCSES system. Provide training for the Enforcement module of CSES to fellow
employees .

Role: Workflow Analyst [MICSES] Jan 2001 – Sept 2001

Analyst working with two counties to determine existing processes and procedures in
preparation for implementation to the MiCSES system. This included identifying the
physical location of each staff member prior to implementation, physical location post
conversion and how assigned work would flow from staff member to staff member for
every work area post conversion, forms identification and determinations as to whether
forms would be generated via batch or on-demand printing and initiating work with
one county to determine how previously scanned documents would be retained for
future use.

Role: Data quality analyst [MICSES] June 2002 – Nov 2003

Pre-conversion data quality analyst working with 28 counties to determine their
individual data quality issues prior to conversion. This included running pre-developed
queries to identify data with pre-defined quality issues, creating individual queries to
identify data with county specific data quality issues and providing reports of the data
to the county offices in a format that would allow them to quickly identify multiple cases
with singular data quality issues and perform the corrections efficiently. Additionally, data
correction progress was tracked weekly and reported to best prepare county data for
conversion.

Confidential,St. Joseph, Michigan
Role: Domestic Investigator/Conciliator August, 1979 – March, 2000

Responsible for conducting custody, parenting time, child support and domicile investigations for domestic relations cases including interviewing parents, children, teachers, therapists and health care professionals to provide written reports and recommendations to the Court in matters of custody, parenting time, child support and domicile based on statutory requirements. Maintenance of files containing confidential information and responsibility for maintaining the confidentiality of information gathered. Worked with Protective Services workers to find appropriate placements for children who were not able to reside with their parents and monitored their progress via reports from the Protective Service worker.

Responsible for a pilot conciliation/mediation program working with parents to resolve issues of custody, child support, parenting time and domicile.Drafted proposed orders resulting from the conciliation/mediation for parties, attorneys and the Judge’s signature.

Enforced Court orders with regard to custody, child support, parenting time, domicile and uninsured health care expenses drafting Orders to Show Cause, presenting them in open Court and drafting the final order.

Trained new investigative staff teaching them about the contents of legal documents, statutory requirements, conducting investigations, enforcing orders of the Court and presenting information in open Court as well as testifying in open Court.

Education and Certifications

Bachelor of Arts in Psychology
Continuing Education

• Project Management Institute (Tallahassee, FL): PMP Exam Prep
• Project Management Institute (Newton Square, PA): PMP Online class
• Michigan Judicial Institute (Lansing, MI): Mediation Training, Investigative training