IT Business Systems Analyst & Project Manager Resume Alpharetta, GA - Hire IT People

SUMMARY:

An innovative and professional IT Business Systems Analyst & Project Manager, a certified Scrum Master and Certified Scrum Product Owner; Bringing 18 years of professional experience with over five years of focus on systems analysis, systems design, following the software development life cycle while using agile and waterfall methodologies; Reliable Change agent and a servant leader; Proven track record of delivering and creating solutions that meet complex business needs.

ADVANCED SKILLS:

METHODOLOGIES: Agile, Scrum, SAFe, Waterfall

DOMAIN: Telecommunications

TECHNOLOGIES/FRAMEWORKS: AWS, Microservices, JAVA, HTML

DATABASES: SQL Teradata, JQL

TESTING: Load Testing, UAT User Acceptance Testing, SIT System Integration Testing, Regression Testing, TDD Test Driven Development & Behavior Driven Development environments, Automation Testing

PROJECT MANAGEMENT AND DEFECT TRACKING TOOLS: Atlassian, JIRA, Confluence, HP Quality Center/ALM, AYS (At Your Service)

SOFTWARE: SalesForce Desktop and Mobile, GSuite Gmail & Calendar, Google Drive (Docs, Slides, Sheets,); Microsoft Outlook, Word, Excel, PowerPoint, Project, VISIO

PROFESSIONAL EXPERIENCE:

Confidential, Alpharetta, GA

IT Business Systems Analyst & Project Manager

Responsibilities:

Functioned as a subject matter expert on an agile development SDLC project team created to capitalize on internal resources to implement a redesigned Point of Sale application, resulting in a savings of 5.2M
Gathered functional and non functional business requirements and performed system impact analysis for API dependencies, Front/Back end system changes
Assisted with usability studies and documented architecture diagrams and high level design documents
Partnered with stakeholders proactively to identify specifications of future system enhancements and opportunities and oversaw service levels to ensure business satisfaction
Developed Use Cases based on business challenges and process improvements
Assisted product owner with story mapping, prioritization of stories and backlog refinement
Worked with clients to troubleshoot, research, triage and resolve system issues
Managed the risks and dependencies and execution for assigned projects
Composed training documentation and delivered training to clients on new functionality
Supported integration efforts, including change controls and enterprise releases, monitoring defects, project health management, tracking and reporting for IT Management

Sr. Enterprise Systems Analyst

Confidential

Responsibilities:

Defined functional, usability, reliability, performance, and support requirements and strategy of OMNI Channel Point of Sale Desktop and Mobile Application
Assisted business stakeholders with developing project vision and scope
Analyzed business requirement and documented user stories while using Agile project Management Methodologies
Assisted with creating high level design documents
Created test scripts and performed feature testing for various sales and service applications and tools
Provided functional and technical support to hundreds of end users, resulting in frequent feedback for further review and analysis to IT

Sr. B2B Sales Operations & Systems Analyst

Confidential

Responsibilities:

Performed extensive analysis on variety of reports, systems and sales programs to determine and create enhancement lists to help standardize and simplify channel processes
Lead B2B Go to Market initiatives for all new pricing, product and device launches
Conducted User Acceptance Testing (UAT) Testing for all new system enhancements to various sales and service applications

Go to Market Project Consultant

Confidential

Responsibilities:

Measured and Monitored launch activity results and suggest recommendations for improvements
Identified and researched post launch activities to aid in driving resolutions with HQ Marketing, IT, Finance and other cross channel organizations

New Product Deployment Consultant

Confidential

Responsibilities:

Automated the device tracking report which increased productivity and improved efficiencies
Ensured all project deadlines, budget and inventory goals were met
Ordered and staged new devices/products and designed client pick - up process flow
Reduced deployment costs by device resulting in additional funding towards strategic initiatives

Implementation Consultant

Confidential

Responsibilities:

Managed entire lifecycle of national account implementation from inception to completion
Maintained project plans with documented milestones while updating customer database
Lead and facilitated business requirement calls with vendors

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It Business Systems Analyst & Project Manager Resume

Alpharetta, GA

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