SUMMARY:

A talented telecom engineer with over 12 years of experience in the telecommunication systems field is seeking an opportunity to enhance and utilize analytical skills and technical knowledge, and provide senior - level voice and data engineering services to a progressive organization seeking specialized telecommunications support.

DEMONSTRATED SKILLS AND PROFICIENCIES:

• Project Planning
• Customer Service
• Supervision
• Systems Upgrade
• Call Routing Design
• Call Flow Design
• Problem Resolution
• System Maintenance
• Testing/Troubleshooting
• Technical Support
• Closet Build-Outs
• Report Writing

PROFESSIONAL EXPERIENCE:

Telecommunications Analyst

Confidential, Washington, DC

Responsibilities:

• Planning and implementing the migration of a Nortel TDM telephony environment to a Cisco IP Telephony solution.
• Telecommunications project implementations.
• Wireless BES administration.
• Tier 3 support Cisco Unified CallManager 7.1, Unity 7.1, Cisco IPCC, Cisco Meeting Place, Cisco Emergency Responder, knowledge (Hands on)- All Call Manager Cluster components Publisher, TFTP Server, Subscriber, Gateways.
• Cisco IOS VoIP Gateways VG224 and end devices configurations.
• Implemented to support the VoIP traffic such as Voice Vlan, QOS, Layer 3 switching, bandwidth between sites.
• Cisco VoIP signaling protocols - MGCP, SCCP, H323.
• Cisco routing protocols; IGRP/EIGRP, OSPF, RIP, IP.
• Provide onsite support to multiple clients, performing MACs (Moves/Adds/Changes) and other onsite support issues as appropriate.
• Delivering services around the clock and responding to requests for emergency service hours.
• Project Manager: Remote site replacement, On-Site Repair, Relocation, Remote site de-installations.
• Maintenance of Data Center cabinet dressing.
• Microsoft Operating System to include server support.
• Circuit inventory/billing maintenance and provisioning.
• Installing and configuring Cisco routers and switches, Communications link troubleshooting and circuit outages, CSU/DSU's, and Modems.
• Test, installing, repairing, and turn-up new circuits (DSL, T-1, DS3, OC3 & OC12), responsible for cross-connects and any other wiring.
• Tier 3 Help Desk Support.

Telecommunications Analyst

Confidential, Columbia, MD

Responsibilities:

• Wireless Device administration.
• Telecommunications bill allocations.
• Telecommunications project implementations.
• Wireless BES administration.
• Avaya S8700 Media Server deployment, troubleshooting, and administration.
• Avaya G650 Media Gateway deployment, troubleshooting, and administration.
• Avaya PBX deployment, troubleshooting, and administration.
• Avaya Communication Manager 5.1 S8300, S8500, & S8700 Media Servers.
• Avaya Definity (ACD) administration.
• Avaya Call Routing, Dial Plan, Vector, Hunting, VDN, (ACD) administration and design.
• CMS custom report writing.
• Intuity Audix and Modular Messenger administration.
• Tier 2 support Cisco Unified CallManager 5.1 and Unity 7.1 knowledge (Hands on)- All Call Manager Cluster components.
• Cisco routing protocols; IGRP/EIGRP, OSPF, RIP, IP.
• Avaya Call Routing, Vector, Hunting (ACD) administration and design.
• Call Center Agent skill/hunt group inventory and design.
• Delivering services around the clock and responding to requests for emergency service hours.
• Project Manager: Remote site replacement, On-Site Repair, Relocation, Remote site de-installations.
• Polycoms C16 Video VTC/Multimedia support /troubleshooting of integrated video and audio conferencing equipment.
• Responsible for troubleshooting all HQDA VTC hardware.
• Rack & Stack Data Center equipment.
• Maintenance of Data Center cabinet dressing.
• Data communications and routing protocols.
• Microsoft Operating System to include server support.
• Provide onsite support to multiple clients, performing MACs (Moves/Adds/Changes) and other onsite support issues as appropriate.
• Circuit inventory/billing maintenance and provisioning.
• Installing and configuring Cisco routers and switches, Communications link troubleshooting and circuit outages, CSU/DSU's, and Modems.
• Test, installing, repairing, and turn-up new circuits (DSL, T-1, DS3, OC3 & OC12), responsible for cross-connects and any other wiring.
• Assist and designs Multimode and Single-Mode, Multiplexing, Demultiplexing Fiber in a SONET, Ethernet platform.

Telecommunications Analyst

Confidential, Waltham, MA

Responsibilities:

• Avaya S8700 Media Server deployment, troubleshooting, and administration.
• Avaya G650 Media Gateway deployment, troubleshooting, and administration.
• Avaya PBX deployment, troubleshooting, and administration.
• Avaya Communication Manager 5.1 S8300, S8500, & S8700 Media Servers
• Avaya Definity (ACD) deployment, troubleshooting, and administration.
• CMS custom report writing.
• Intuity Audix and Modular Messenger: deployment, troubleshooting, and administration.
• Avaya Call Routing, Dial Plan, Vector, Hunting, VDN, (ACD) administration and design.
• Call Center Agent skill/hunt group inventory and design.
• Delivering services around the clock and responding to requests for emergency service hours.
• Remote site replacement, On-Site Repair, Relocation, Remote site de-Installation, De-Installation Support.
• Test, installing, repairing, and turn-up new circuits (DSL, T-1, DS3, OC3 & OC12), responsible for cross-connects and any other wiring.
• Circuit inventory/billing maintenance and provisioning.
• Installing, Configuring, and Reconfiguring T1/T3 and CSU/DSU device and circuits.
• Maintenance of Data Center cabinet dressing.
• Provide onsite support to multiple clients, performing MACs (Moves/Adds/Changes) and other onsite support issues as appropriate.
• Punch downs and terminations fiber, or copper cabling.
• Building racks and closets.
• Nice Loggers, Witness, and Dictaphone voice monitoring deployment, troubleshooting, and administration.
• Splice fiber optic cable and terminate the fiber optic cable.
• Business Direct Disaster Recovery Call Routing administration and design.

Telecommunications Analyst / Project Manager

Confidential, MA

Responsibilities:

• Avaya S8700 Media Server deployment, troubleshooting, and administration.
• Avaya Communication Manager 5.1 S8300, S8500, & S8700 Media Servers.
• Avaya deployment, troubleshooting, and administration.
• Avaya PBX deployment, troubleshooting, and administration.
• Avaya G650 Media Gateway deployment, troubleshooting, and administration.
• Avaya Definity (ACD) deployment, troubleshooting, and administration.
• Avaya IP Agent deployment, troubleshooting, and administration.
• CMS custom report writing.
• Administering Cisco Unified CallManager 4.1 and Unity.
• Intuity Audix and Modular Messenger: deployment, troubleshooting, and administration.
• Nice Loggers, Witness, and Dictaphone platform Avaya CTI and network administration, maintenance of servers, archiving recordings and backing-up databases, voice monitoring deployment, troubleshooting, and channel QOS.
• IPC Alliance 100 Trading Turret System deployment, troubleshooting, and administration.
• Avaya Communication Manager 5.1 administration.
• Avaya Call Routing, Vector, Hunting, VDN, (ACD) administration and design.
• Call Center Agent skill/hunt group inventory and design.
• Manage over 1200 Tel/Data user/agent endpoints.
• Test, installing, repairing, and turn-up new circuits (DSL, T-1, DS3, OC3 & OC12), responsible for cross-connects and any other wiring.
• Assist and designs Multimode and Single-Mode, Multiplexing, Demultiplexing Fiber in a SONET, Ethernet platform.
• Delivering services around the clock and responding to requests for emergency service within 4 hours.
• On-Site replacement, On-Site Repair, Relocation, De-Installation, De-Installation Support.
• Installing, Configuring, and Reconfiguring DS1, T1/T3 and CSU/DSU device and circuits.
• Circuit inventory/billing maintenance and provisioning.
• Telecom Procedure implementations for internal & external auditors.
• AT&T Business Direct Disaster Recovery Call Routing administration and design.
• Run CAT5, CAT6, and Fiber Optic cable.
• Punch downs and terminations fiber, or copper cabling.
• Building racks and closets.
• Rack & Stack Data Center equipment.
• Maintenance of Data Center cabinet dressing.
• Splice fiber optic cable and terminate the fiber optic cable.
• Tier 3 Help Desk Support.

Customer Service Engineer

Confidential, Chelmsford, MA

Responsibilities:

• Installing calibrate, trouble shoot and maintain Aspect Call Centers / ACD, IVS, IVR, and all Aspect telephony devices.
• Avaya PBX deployment, troubleshooting, and administration.
• Provide service support for Broadband Installation, Network Installation, and Hardware/Software Updates.
• Team focus on customer CTI, Call Center, Network, and Database implantations.
• Work with customers to determine Aspect Call Control Table Designs (Call Routing Architecture), Agent Architecture, ACD Hardware configurations, IVR programming.
• Upgrading Call Center software and loading the latest software releases, service packs, and security patches.
• Coordinating a wide range of Telecommunications VoIP / IP Telephony projects.
• Networking Technology including Frame Relay, TCP/IP, FTP, DHCP, and DNS.
• Supporting and maintaining 24x 7 service operations utilizing on-site and remote access service methods using VPN and modem access applications.
• Respond to pager call when down time occurs.
• Maintaining AC/DC Battery back-up power supply.
• Terminating and punch down cross-connect voice and data cable design interfaces and distribution on MDF and IDF and distributions frames.
• Configuring and reconfiguring T1/T3 circuits on PRI's.
• Installing, Configuring, and Reconfiguring DS1, T1/T3 and CSU/DSU device and circuits.
• Preparing daily and monthly records and reports of progresses and failures.
• Perform regular hands on maintenance and upgrades as required to telecommunication equipment.

Telecommunication Technician

Confidential, Reston, VA

Responsibilities:

• Supervised a team of technicians on various installation projects while successfully meeting all critical technical and time deadlines. Performing on-site installation walk through and acceptance reviews.
• Testing and troubleshooting LAN systems and devices.
• Installing and maintenance of wide range of voice, data, and video equipment.
• Installing Krone Blocks, 110 Blocks, and 66 Blocks.
• Run CAT5, CAT6, and Fiber Optic cable.
• Punch downs and terminations fiber, or copper cabling.
• Building racks and closets.
• Splice fiber optic cable and terminate the fiber optic cable.
• Reading and understanding blueprints.
• Monitoring and supporting routers, hubs, switches, and 100 base-T and Ethernet network topologies.
• Testing and correcting signal losses in wire map and patch panel connections.