Sr. Customer Service Business System Analyst Resume

SUMMARY:

Driven and accomplished master data management professional equipped with a history of career success directing business systems with fluency in SAP, Agile, SalesForce, WinShuttle, Business Objects, MS Office, and other technologies. Process improvement expert dedicated to developing more efficient databases through opportunity identification and intensive troubleshooting. Excellent leader and communicator capable of managing cross - functional teams and coordinating projects. Analytics virtuoso experienced in an array of industry environments.

EXPERTISE AREA:

Data Management
Team Supervision
Project Management
SAP Business Analytics
Process Improvement
Business Development
Leadership
Strategic Thinking

EXPERIENCE:

Sr. Customer Service Business System Analyst

Confidential

Responsibilities:

Govern key focal points for SAP and SFDC support functions, issues,, and data transfer in direct collaboration with customer service managers towards solution development.
Serve as main resource and IT helpdesk for several departments and plants regarding data mining, WinShuttle, and other business objectives.
Act as key driver to standardize and improve master data, allowing all data to align across databases for SFDC warranty cases, warehouse, online warranty registration, and more.
Led SAP development, implementations, and rollouts while performing corporate initiatives across business systems, processes, new products, financial, and others.
Served as a key contributor to the design, testing, implementation, and of SAP, Salesforce, and new parts store front initiatives.

Configuration Management

Confidential

Responsibilities:

Controlled systems engineering processes for establishing and maintaining new products consistent performance and functionality.
Performed alongside programmers to develop customer systems to control configuration and improve processes.
Ensured new products met requirements in design, operation, and master data specifications.

Configuration Management

Confidential

Responsibilities:

Directed the configuration and release of new products, overseeing performance and functionality and ensuring alignment with standards, details, and master data specifications.
Coordinated processes from conception to implementation of Agile PDM, developing and facilitating .
Assisted with vendor presentations and participated in GMP/ISO .

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