SUMMARY

I am an accomplished Senior Business Analyst, team manager and director responsible for defining project requirements including BRDs, FRDs, user stories, use cases and test cases and managing teams

TECHNICAL SKILLS

• Pega Skills: Pega 6.x, 7.4 - BA essentials, DCO 7.x, Reporting Essentials 7.x, Creating Business Reports 7.3, Service Case Manager (SCM) 7.x Know Your Customer (KYC) 7.x
• Executive Women's Leadership Certificate, HR Management certificate courses in Benefits Administration and Employee Relations, Project Management System and Effecting business process improvement, Oracle DBA, Project Management Certification classes, Agile Product and Scrum Master training
• Business architecture processes, capability maps and business standards of reuse. Mentor level Agile User Stories, features, EPICS, RUP Use Case, Use Case Survey and Requirements Management, technical and business requirements, Vision Documents
• Word, Excel, PowerPoint, Visio, Access, SQL Querying, TFS and VSTS, iGrafx, Pega, SDLC, Oracle DBA and SQL training, Microsoft Project, SharePoint, Clarity
• Domain models, activity diagrams, sequence diagrams, deployment diagrams

PROFESSIONAL EXPERIENCE

Confidential

Senior Manager Business Analyst

Responsibilities:

• Managing Ariba replacement project business requirements
• Manage Risk Assess project enhancement requirements
• Run business requirements workshops
• Run UAT sessions with the requestor
• Manage departmental change requests and projects

Confidential

Senior Business Analyst

Responsibilities:

• Conduct requirements workshops
• Write user stories, epics and features

Confidential

Senior Business Analyst

Responsibilities:

• Conducted existing letters data analysis to determine required variable fields in new system vs old system
• Created Current and Future State Business and Technical flows of the Insurance New Account Open process
• Documented Functional requirements & specifications for the future state design
• Reviewed and received approvals are provided by business and technical teams

Confidential

Pega LBA & Senior Business Analyst

Responsibilities:

• Worked on vendor selection process including RFPs and RFQs
• Delivered epics, features and user stories for RGEMS and Pega projects
• Lead User Story refinement sessions with business, QA and technical teams
• Determined data retention requirements for projects
• Created Job Aides and supported UAT

Confidential

Senior Business Analyst

Responsibilities:

• Deployed common VSTS platform for entire organization mapping data from 3 distinct TFS environment data to new VSTS and retiring successfully the TFS environments
• Delivered epics, features and user stories for Hub project
• Lead User Story refinement sessions with business, QA, and technical teams
• Created Job Aides & Standard Operating Procedures
• Delivered End User live training for business community

Confidential

Business Architect, Lead BA

Responsibilities:

• Worked with Pega UI Designer as the Lead BA, I designed the Service Case Manager UI
• Lead User Requirements sessions with 14 user groups for Service Case Manager and Know Your Customer Frameworks over the course of 8 weeks.
• Responsible for determining agenda, presenting the data and facilitating & influencing decisions
• Started the BPM Business Architecture practice and created capability maps for the various functions ahead of running projects, established Reusability standards for core Pega design
• Worked with process redefinition team to streamline existing process and creating new processes
• Owned User Story definition, acceptance criteria, backlogs, story pointing
• Worked as Lead BA on eAuth project, the Wires Redesign project to reduce the wires cycle time
• Delivered End User live training for business users
• Responsible for design definition with business, technology offering up the “how to” solutions.
• Responsible for BRD, Vision Document, Functional Specifications and UI Design
• Designed many services and web services to work with Client Central
• Worked with vendor (Equifax) to integrate data feeds and files from vendor
• Worked with internal data sources to integrate data feeds and service integration

Confidential

Managing Director/Lead Business Analyst, Analysis, QA and Release

• Oversaw FIS Profile Upgrade Project, Confidential Mortgage Process, Archer implementation
• Oversaw Analysis, QA and Release Management teams including hiring, management and review cycle
• Lead Release Management team presentations to ensure safe and secure releases for Confidential

Lead BA

• Created an acceptable final design and a phased approach acceptable to the business and technology
• Conduct data analysis, plan and execute integration work with vendors and Confidential domains
• Responsible for the functional & UI specifications of the application design.

PMO Analyst, Technical Director

• Responsible for integration analysis to support project funding
• Assisted as Customer Relationship Manager for Windhaven merger with Confidential working with CIO, CTO and CEO directly to assist in system & data center merger activities

Lead BA Technical Director

• Helped with high level requirements for Confidential rewrite in .Net
• Assisted in redirecting technical design for project
• Reported to CIO and assisted in course correcting project deliverables and timelines
• Helped to assess project health and was responsible for working with leadership to identify and document solutions

Lead BA Technical Director

• Responsible for setting up brand new analyst practice, analyst role definition, responsibilities and deliverables, responsible for resource allocation and management of analyst team
• Mentored team of analysts through multiple projects

Customer and Account Analyst

• Managed as Lead Customer and Account Business Analyst, 7 releases of Patriot Act Verification, escheatment’s project, 529 and Annuities project. Delivery included managing the end to end verification process, vendor integration, 3rd party table modification, mainframe API design, user stories, and new data management
• Developed a deep understanding of the Customer and Account master data and domain
• Designed several APIs to meet current and future business needs for projects
• Served as SME for other domains using Customer and Account APIs
• Responsible for creating Use Case Surveys, Use Cases, Business & Technical Specifications and documenting Software Requirements Specifications
• Delivered End User live training for business users